Reggie was a lifesaver today! I had cracked my phone over the weekend and hadn't had a chance to fix it yet. When I woke up to turn off my alarm last week I got glass in my finger and knew I needed to suck it up and pay for a new screen. I was going out of town the next day and didn't have enough time to wait around somewhere to have it be fixed. I found this company online and contacted them to see if they would drive out to my business in Fenton. At first they told me that was a bit far but then later texted me to know he was on his way! Once he got to my office I had a brand new phone in 20 minutes. They even put one of those protective screens on your phone....just incase you break it again. I would recommend this company to anyone!! read more

Ryan was amazing. Submitted a request on the website. Got a call and text within 10 min. He went out to my friends work 1.5 hours later and fixed the screen for $100. Best deal ever! read more

I dropped my iPhone 6s and cracked the screen in a few spots. I immediately thought of iCracked and how I had used them around 2 years ago to fix a cracked iPhone screen. To my surprise, the same technician arrived (Adrian Vargas). He's on time, professional and a pleasure to talk to. I'd recommend Adrian to any of my friends or family needing his services. read more

Christiana was WONDERFUL. She was responsive and flexible when it came to meeting me and had my phone screen replaced in 40 minutes. She walked me through every step and answered all of my questions. I would recommend her and this company to everyone! read more

Dorian did a great job and in such a short period of time. In less than 30 min he had my phone screen replaced! Great business to support

I broke my phone screen while on vacation and contacted them to set up a time to repair. They answered me immediately and I was able to pick a convenient time and place for the repair person to come to my work when I got back in town. Adrian was prompt and very professional. He not only fixed my screen but now my phone speaker is working much better!! I would definitely recommend. I was very impressed. Offers lifetime warranty also. Worth every penny. read more

If you need repairs to your Apple device THESE ARE THE GUYS TO CALL! I shattered my iPad mini screen. Dorian came to my office (and he arrived early - LOVE that!), had the screen replaced and ready to go in about 30 minutes and the charges were really reasonable - parts, labor, nearly forever warranty on the repairs and no extra charge for the mobile service. I did have to wait a week for the parts to come in, but he was very upfront about that from the beginning. This is one business card I will actually be keeping. read more

Reggie was thorough and great. They really want to make sure you're satisfied with their product and service. I highly recommend them!

Christina Adreatta was FABULOUS today fixing my phone quickly and professionally. She performed about 15 quality checks AND provided a warranty! She was flexible with timing and made herself available to come meet me anywhere convenient to home or work. I honestly think my phone is working better than before! I've already personally recommended her to a coworker today, and will definitely spread the word! If you have a broken phone, ask for Christina. You will be so happy you did! read more

DO NOT USE! I had an appointment with Reggie at 1pm because I knew I had work at 3. By 1:15 I decided to call him to see if he was on his way, no answer. 1:25 I call to see if he will answer. He didn't. So for the third time after emailing him and after contacting the 1-800 help line I called him and he still did not answer. I later, at 1:45, got a text saying he can't make the appointment. Even the 1-800 line said they would email me with other local Itechs to come and take his spot and they never did. HORRIBLE CUSTOMER SERVICE. read more

This service was great, super easy! Reggie really gave wonderful service on my iPad screen replacement. Yay!

Reggie was very responsive and even came out to our house on 2 separate occasions. The issue is after he fixed our cracked iPad screen the button stopped working or would stick. Then the screen would come off when the iPad heated up. He attempted to reseal the screen 1x since there is supposed to be a lifetime warranty on their work, but it did not work. Screen is still coming off and the home button still sticks and now we tried to get in touch with Reggie and he was supposed to call us back but we havent heard from him. When you pay money for a repair you expect something to be fixed or if not that it would be made right without having to stalk a repair man to make something right. I would say be weary of Icracked. Consider rather CPR or cell phone repair shop (they fix iPads too, good customer service), they helped fix these Icracked issues. Or just send it in for $200 to the insurance. Not worth all this hassle. read more

I've had and still am in the midst of an awful experience with iCracked. Last week Adrian came to my office and put a new screen on my 7+ for $150. I soon after realized the coloring looked off, and after comparing with a coworker, found the screen was very white-washed. When I opened the front facing camera It looked like I was seeing myself through a 5 year old phone camera (Android on Snapchat-esque). Then the speaker went out and I had to start taking my calls on speaker. When I pressed around near the phone speaker to try and reconnect anything that may have come undone the screen cracked. After explaining their defective product to Customer Service, I was informed they would probably not replace my screen, as It was against their policy if cracked. They had no understanding that the crack came from trying to fix their shotty work/product. Throughout all of this, the technician has gone silent and hasn't returned my last 3 emails. Go ANYWHERE else. Or to be safe, just go to Apple so you don't get a junk screen. read more

If I could give less than one star I would. Reggie repaired my iPad screen and quickly took my money at the time of repair. A few weeks later my iPad screen started lifting up off of my iPad. I contacted Reggie to repair it due to the "lifetime warranty" I supposedly purchased. He told me the warranty was void due to the type of damage of the iPad. Which he had NEVER mentioned previously. So I took further action and contacted corporate. They got back to me saying I had to take it up with Reggie because there was NO DOCUMENTATION on his part and corporate can't do anything without documentation. I called and emailed Reggie over the course of a month or two. With no response I called from a friends phone. He answered in one ring and then admitted he screens my calls and ignores my voicemails. Completely unprofessional and rude. This company is a scam. I would NOT use this company if I were you. I'd pay half the cost to repair it with a company that does not offer a warranty considering iCracked does not technically offer one and just charges double while advertising that they do. read more