I just got my Collie bathed, combed out, nails clipped, etc, and the groomer Breah did an…read moreexceptional job!!
When I brought my dog in for his appointment earlier today, his fur was almost straw-like, dry, and he was shedding all over. However, when I picked him up from Mountain Dog Lounge a few minutes ago, I couldn't believe I had the same dog! His fur was beautiful!!! It was extremely soft and fluffy, it actually looked so healthy. And my dog looked so happy. Yay!!!!
I have to add, the staff could not have been more professional and kind, Rose and Lauren greeted me this morning when I came in. But it was more than just saying hello from behind a desk. As Lauren was checking in the other customers, Rose
came out from behind her desk and wanted to know a little bit about Cooper prior to the appointment, like is there anything he doesn't like or does he have any allergies, etc. and all the while giving him a treat and petting him to make him feel comfortable since it was a new place for him. Taking the time out to do all this, in my opinion, is exceptional customer service! You could tell the whole staff loved what they were doing, they were definitely all pet lovers.
When I came by later to pick up my dog, I noticed the other groomers through the window, and they were doing such a nice job with the other dogs. I was very impressed with how gentle they were with the dogs, and really took an interest in what they were doing. What really amazed me was how calm these three dogs were while they were getting groomed, which I attribute to the way the groomers were treating them. They groomers seemed very professional, they knew what they were doing, and the dogs were totally at ease.
They also have a nice store inside where you can buy healthy dog & cat food and treats. Since I have two cats, I asked if they do cat grooming/bathing. And they do! They also offer nutritional counseling. I know it must be popular since there is a wait list for this service. I highly recommend this business for the all reasons mentioned above--their customer service, their professionalism, and their love of pets!