So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!

CLEAN, secure, and great customer service! Loved that they have music playing in the hallways! They…read moreeven provide you with a dolly to use. Never had a problem here! My husband just closed his account here yesterday and it was simple to do without any hidden costs. Thank you!

Everything went well. Te…read more Really nice, looked out for our vehicles. Well priced. I'll use them again.

Premier storage is well run and friendly. Had our space for years. Did have our catalytic converter…read morestolen from our motorhome, but have a travel trailer now, so no problems again. Would highly recommend..

Large and great RV storage lot with lots of covered and uncovered space…read more Good-sized spaces with a LOT of room in front of each, so VERY easy to back in. They sell propane, and have a good dump station with a hose, and also have a free tire air pump. The security is much better than many lots, with an 8' solid fence all around, and a passcode required to get thru the gates -- in and out. (There are a few of the outdoor spaces that are muddy in a rainy time, but 95% of them are high and dry. I asked to change spaces due to mud, and the onsite staff was very helpful.)

Great spot for storage. This place is well maintained and secure. I've been a customer several…read moretimes when I have had storage needs and they never disappoint. The staff is friendly and very helpful.

I have stored my Boat there since November 2021. NEVER a problem or concern. Upgrades to the…read morefacility since 2021 include security/access and paving. It's unfortunates YELP doesn't adjust star ratings based on fresh/stale comments. I RECOMMEND. I have considered other since 2021, but NEVER found anything comparable in Security, value and Extra features.... Ice, Vacuum & wash down/sanitary dump.

I've got 3 units and I've never had one issue. The manager is Great! She keeps me informed of any…read morechanges and goes out of her way to keep the site clean and safe. I also like the price. Very hard to beat.

We rented at storage King based on their advertised price that the Web rate was $59. The in-store…read morerate was 69. We did receive as the advertised 50% off for the first three months then two months later storage king USA raised the rate to $98 in the excellent manager at the local storage King compared the going rate at other storage places for my unit size and was able to give me a fair permanent rate of $79. Stephanie has been excellent to work with in terms of accessing our unit helping us with moving in logistics for my realtor, very satisfied

Not a huge fan. Rates were ok but staff was a bit rude and the incessant dogs barking in the office…read morewas distracting. Hours are incorrect on the door and the 800 number was not aware that the hours they operate are different than what is posted and advertised. On a positive note, place seems decently safe and assessable but hours open are not then best.

My only complaint ...my unit had a leak in the roof recently and I brought it to the attention of…read moremanagement. It took another month for them to get me moved into a new unit. And big suprise they refused to pay for the items that we damaged due to their lack of maintenance. Instead referred me to my insurance company. Which is not the correct solution in my opinion. They called it an Act of God. But I call it lack of maintenance.

Five Star Storage in Van Alstyne is the BEST in town for your storage needs. And it's only because…read moreof Cynthia (Cindy)! She is so kind, professional, knowledgeable, and an expert in storage needs. She really cares about the property. It's one of the cleanest we've seen. It's because of her that we selected Five Star compared to others around. She was super helpful on size needs; she also explained everything very well. She answered any questions. We love her! If she ever leaves, it would be hard for us to stay with this storage. Thank you for being so kind and offering valuable service!

We have not had any issues thus far. I think it's a decent monthly rate considering convenient…read morelocation to several nearby areas. I also like that they had surveillance up on the outside areas of the whole property but also inside the units. Air conditioned coverage for most units on the property and they also have units for vehicles or just if you need a bigger unit which are all located on the outside. The only suggestion I'd make is to install the mirrors to be able to see traffic approaching when you are circling through the parking lot areas whether you are entering or leaving. They have signs up for this though. Also you have to be mindful when entering/existing as it's one way in and one way out.

The manager is incredible. He really went above and beyond to make our out-of-state move…read morestress-free.