Had the unfortunate event of getting a flat tire today and was in dire straits…read more They sent Brian and my man was awesome. Great attitude and took care of my car like it was his. Was fast and got it up and where it needed to go in minutes. Thank you Brian!!! LIFE SAVER!!!!!

Horrible Experience with Smith Automotive Towing and Recovery…read more If I could give zero stars, I would. Smith Automotive Towing and Recovery is by far the worst towing company I have ever dealt with. My car broke down, and after calling them, I was told a truck would arrive within 30 minutes. TWO HOURS later, I was still waiting, only to be met with a rude dispatcher who clearly couldn't care less. When the driver finally arrived, he was unfriendly and unprofessional, acting like he was doing me a favor. To make matters worse, they charged me an outrageous fee for a simple tow--way more than they originally quoted! The worst part? My car was damaged in the process, and they refused to take responsibility, blaming me instead. Do yourself a favor and stay FAR away from this company. Unreliable, overpriced, and completely unprofessional.

We were in town on vacation, and our car needed a new alternator. Super stressful. We called…read moreThursday morning and they were able to squeeze us in and have the car fixed that same day. Vacation was saved! Guys were super friendly and didn't try to upsell us on anything else.

Had a dead battery while on a camping trip nearby, was recommended to come by for a new battery and…read morewas helped by the wonderful Emilio and the rest of the staff. They were able to help us right away with friendly and helpful service and we were on our way without any hassle. Would highly recommend to anyone in the area. :D

I got stuck in a ditch after over correcting and bless Nancy and Tinos hearts!! They were so kind…read moreand calmed me down after the accident. If you have any towing needs on the Mendocino coast, contact them!!!

Short verion: I…read morewish people like Tino & Nancy @ Orca ran more of the places I do business, they improved everything they were involved with. Tino runs an outfit with character, courtesy, and proper old-school know-how. Detailed version: Our Class A RV had some trouble (lean fuel condition, lead to a stall - frozen starter then left us stuck) on the way up the coast soon after leaving Mendo. It was early in the day so we figured we would have no trouble using our Good Sam membership. 9 hours later, we still hadn't had tow dispatched. Light was fading, a CHP officer that stopped by said he didn't expect Good Sam to handle it in fewer than three days, so I started calling around myself. I called Orca and Tino answered the phone. He listened to me calmly, as I explained that the CHP said a local tow-shop owner lived about a mile from where our rig was stuck, had the correct size truck, and believed it was him. Tino candidly said it wasn't, but he knew who they were talking about. He gave me the Owner's name, shared their contact info, and wished us luck. Integrity. I called the CHP's outfit, got a dispatcher willing to contact that owner, and was told they wouldn't be able to take a swing at it till the following afternoon. After plenty of additional calls to dispatchers as far as Willits and Ukiah (really), including Good Sam admitting they had given up trying, I tried Orca again. I explained I'd been working with Good Sam all day, had no luck, and asked if they'd be willing to try. He agreed and even dispatched a 2nd driver to help. Now after midnight, not only did Tino come out, he stopped to pick us up (we'd gotten a ride into town, assuming we'd need to sleep somewhere other than the side of the highway). When we got back to our rig, we met the 2nd driver (Nancy!). With tow-trucks and all their lights at the front and back of the RV, I asked, before the hassle of towing, if they'd mind if I tried shorting the starter to 'limp' into town with the lean fuel issue. Not only were they willing to let me give it a shot, Nancy volunteered to see if it would unfreeze while I tried starting it from inside. To keep this story from getting any longer, in the end, we were able to get the rig started and Tino and Nancy followed behind with their lights covering our back as we limped along at 5-15 mph all the way into town. It's seems a rare thing these days, to get someone on the phone who will take the time to listen, never mind responding with integrity and know-how. With Tino and Nancy we were able to troubleshoot the issue, avoid dropping the drive-line and towing the RV (they shake themselves apart running on flat ground, forget about stresses involved lifting for a tow) and get the rig safely to town. I don't often get stuck somewhere I need someone else covering me, but I can tell you I'd happily have that someone be Orca towing anytime it comes up. They're good people, who know their business, and care enough to decline a tip and ask instead we check in once we get home safely. Wish I ran across folks like this more often. Thanks again Tino.

About two weeks ago on a trip to see my oncologist in the city, the powers that be decided I hadn't…read morehad enough bad luck lately, and I ended up on the side of 101 standing (thank God) next to my upside down SUV with no clue of what to do next. During the next two weeks I asked everyone I could for a ride to go retrieve my belongings from my vehicle & finally found someone willing to drive me. I had to take the day off work because the tow yard is closed on the weekends and is only open during bankers hours from 8-5. I called when we started out to make sure they knew we were coming & the guy said no problem although he would charge a fee for coming to unlock the gate. I figured he might want $50 and was fine with that. When I finally arrived-and only 30 minutes after they'd closed-I called and told the guy we were there. He then told me he was eating dinner and would come open the gate for $200! I was dumbfounded and explained that I couldn't afford to pay that much & the man grumbled something else and hung up. About 10 minutes later a truck pulled up next to us and a rough looking guy growled out the window that we needed to get the f*** off his property and that we were causing his cameras to go off. When we tried to explain our situation he told us to get our sh** together and get off his property again. What happened to customer service? He wasted his time and gas to show up there anyway, would it really have hurt him to unlock the gate and allow us to grab the stuff from my vehicle? I live almost 3 hours away and now will have to try to figure out how to come back down here, again. As hard as it was the first time, I am not real optimistic about it happening a second time. With all the money that tow companies charge, I doubt it would have really hurt him to have a little compassion and try to be helpful this one time. I mean he obviously won't have a hard time figuring out some other way to squeeze the next guy who comes in after having hard times. What a jerk! I hope that someone else will call a different company and not give this man anymore business he doesn't appreciate.

I had the best experience with the guys at McCaffrey's- I have never been treated with such…read morekindness and decency and compassion in any business but especially anything to do with cars and towing/storage... i know how towing and storage works and what they can do after 3 days with a lien and they didn't do that to me....I can't stop thinking how grateful I am to them for how amazing they were to be willing to help me and work with me and getting me back into my car! I am so touched because they went above and beyond for me and deserve a huge thank you!!!!!

We bought a used RV and needed it towed out to our property in Forestville. Brian took the whole…read morejob. The move was flawless and affordable. He brought it down our rural access with no drama, which not every hauler will do out here. He didn't stop at the drop. I had never leveled or jacked a trailer in my life. He spent real time getting it set right and walked me through how to do it. He went above and beyond. Great attitude start to finish. A joy to work with. If you need an RV or trailer moved in Sonoma County, call Brian.

I was all set to get my RV towed by Brian, and then I got a late night call telling me he could not…read moredo it due to his truck being stuck somewhere. To say the least, I was not happy. He offered up two other guys and one of them jumped in at the last minute. Not sure how many other guys would have done that, and I don't care...he did and didn't have to. So, yes, I'd call on him in a heart beat. Thanks, Brian!!

We had locked our keys in the car and contacted Geico for someone to come out and open the car…read more They arrived in about 5 minutes and unlocked the car in under a minute. This was premium service provided by Keith "Corpsman" McKelvey. Thanks for the help!

I called and checked in with the shop to see if they had room to do a smog test on my truck, and…read morethey said come on down and they would take care of it, and that's exactly what happened! I don't think you could get faster/better service than that! No nonsense, not expensive, and easy. Thank you!!

Needed a tow for a 1 ton pickup from Ft. Bragg to Ukiah and Ukiah Towing/All in One were responsive…read morewith the tow and equipment needed to get the job done in a professional manner with a friendly and knowledgable driver. A+++!!!

On Friday night my car broke down on a hill between ukiah and Willis. Ukiah Towing was so friendly…read moreand helpful - they sent a female driver who was the best! I can't remember her name but she took us all the way to Fort Bragg and told us funny stories about her life in San Francisco as an Orowheat bread driver. The price was very fair and the driver arrived within minutes of my frantic call. Thanks for coming to our rescue Ukiah Towing!

Got stuck in Clearlake last week 10:30 pm. Called for a tow. They were quick to answer the phone…read moreand quick to arrive. Keith "Corpsman" friendly, professional and dropped my car in Lakeport with no problem. Would recommend.

The best ever had a nightmare with AAA couldn't get a tow for 3 days after calling them it was…read morehandled, from the owner to the driver we where treated with compassion and total understanding for our situation. If not for them we would still be waiting greatest company ever I can't say enough about this company, the driver got our motor home home safe and in great time