Ordered about $800 in stuff. They claimed it was delivered which it wasn't. They only put $100 insurance on it and refunded that and expected all to be well. I had to do a charge back on my credit card to get the money back. In the time it took to do so, they put together another box (that I didn't ask for, mainly Justin Beiber and multiple copies of things I didn't want, ask or pay for). When this box of unrequested items arrived, they refused to take it back and then sued me for the amount PLUS THEIR LAWYER FEES. Unfortunately since I am just a person and not a business, I couldn't afford a lawyer and was forced to pay out of pocket the entire thing. $1200 later and I still don't have my original order.. read more

Well worth the stop. Part record store, part distillery. Cool selection with some great RSD leftovers. Make the stop to get away from the Bourgeoisie. read more

Srcvinyl - In case you think you've driven past it, this is what you're looking for. - Vinyl Records Near Me - Niagara on the Lake, Ontario

Wow !!! Bought preorder , still waiting . It's been almost month and nothing . Called customer service and phone is disconnected and emailed a bunch of times and nothing . Now they did a transaction with out my approval like they are selling my info and now I have to fight to get my money back !!! BUYERS BEWARE THIS BUSINESS IS CLOSE AND STILL DOING TRANSACTION WITHOUT YOUE APPROVAL..... read more

Unbelievably slow service. I know that they market well and seem to have a good selection but it's a trap. You're always better off ordering from someone else. I had a bad experience with them on my first order and gave them a second shot. It went just as porrly as the second time. They will take your money and refuse to respond to refund requests. When you finally get what you ordered months later, you'll just be happy that you didn't get 100% ripped off. read more

Visited the shop in Niagara-on-the-Lake and staff was helpful, selection was great.

100% THE WORST Vinyl Record shopping experience I've ever had. Purchased a Brand New Silverchair Frogstomp album. Purchased in February. Played for the first time a week or so later, discovered the record was extremely warped. Not their fault, happens. Messaged their customer service in late February, asking what they want me to do, they gave me some tips to try to flatten the disc, which as a reasonable guy I was willing to try. This is when my experience with Danny Keys begins. About 10 days later, with no luck, message Danny again, he sends me a label and ask me to return and they will send a replacement. I send the record back, receive confirmation it was delivered 5 days later, then hear nothing from Dan or SRC for two weeks. Finally hear back... with a vague email from Dan, "we will send your replacement when it is available." At this point it's been a month since they were notified of the issue. I've been more than a patient and reasonable customer to this point. I immediately send an email, "what does we will send it when it's available mean"? A few days later Danny responds, when you mentioned the issue, we had a replacement in stock, by the time we were notified of your return is was out of stock. WTF. This is when I start to get fed up with the nonsense. Shocked I respond basically asking how that happened and I get a smug (IDGAF) response again from Danny. At this point I'm about to lose it, I go on their website three days ago and they have the album in stock (different color vinyl) so l send another message to my buddy Danny and ask, why don't you just send me one of these, they are in stock? Which shocker, a few days later (which is today) I get an email from Danny. "This album is no longer in stock... here's your refund" This SAGA began on February 27... 40 days... almost 6 weeks... all with the same individual from the company. With me trying to be a very reasonable person and offering to try to "fix" a brand new record I purchased for about $45. When my conversation started on 2/27 until today, 40 days later, this album (in one variation or another) showed in-stock on their website. Not one time in those 40 days, and 20+ email exchanges did you think it was appropriate to take care of your customer. I only told you five different times, I am NOT interested in a refund... I want the record. Not one time in those messages did you put your thinking cap on me say, hey I should have a copy held for him. I had already paid for the thing. In addition to this record I bought three others in this same order. I placed a second order days after the first for another 5 albums. I will NEVER do business with you clowns again. And I will 100% spread the word amongst mint vinyl collecting friends to stay away from SRC Vinyl. Not only is it BY FAR THE WORST vinyl purchasing experience I've ever had....... it may be the worst and downright least customer friendly business I have ever dealt with in any business (including Comcast) DANNY, you in particular, you should not be in a customer facing position and should definitely not be involved with problem resolution. read more

I pre ordered Lindsey Stirilng's neon pink re-issue of Shatter Me in DECEMBER of 2019. Released date was February 21. So far received my vinyl from Amazon. My order still says ready to ship, and three emails have gone unanswered. Stay with Barnes and Noble or Amazon. read more

Pre Ordered a Record Jan 11 for release March 29th, its MAY 10th and i still dont have the product. The release date magically changes every time i have to ask them, because they cant even contact me to tell me its not coming. DONT BUY they just like to lie and scam until your outside of the window of being able to dispute the transaction so they can keep your money and not give you any product. Complaints have already been filed with the better business bureau read more

Do not order records from this place. I ordered Little Hell by City & Colour on 1/31 & never received it. I kept checking for any status update on the order and it just remained as "processing". I emailed and called the listed contact info several times with no response. I finally cancelled the order and even that took a long time. Terrible customer service here.. if it even exists. I never write reviews but this was just too bad to not share. read more

Worst customer service I have ever encountered! I ordered a vinyl for Christmas. It says it was delivered on a specific date in December, but it was never delivered and my door camera shows no record of any deliveries on that date! Furthermore they refuse to return any of my calls, messages, or refund my money despite reaching out numerous times per week for months now! Never order from SRC Vinyl! read more

This company is completely unprofessional and will rip you off. I placed an order online for a back ordered item. They notified me I would be charged as the product would be shipping out soon. After the charge I received no shipping confirmation so I asked about that. No response. I sent an email asking to cancel the order and they said since I wasn't charged there would be no refund. I sent them a picture of my bank statement with the charge from their company and they decided it was appropriate to begin ignoring me. They have not replied to my multiple emails over the last week. They have effectively stolen $100+ from me. Mind you this is in the middle of a pandemic where people are getting laid off left and right and business are closing everyday. Not how I would operate as a business or treat people right now. read more

Stay away from this company, You would be extremely lucky if you ever get what you purchase, There are many bad reviews online about people never getting their items. i ordered an album February 3rd and and i emailed them 3 weeks later and they stated they didn't have it. They seem to do this a lot. read more

This is a great new vinyl store! Great selection and even some hard to find titles. The owners seem to really know what they want to bring to the beginner and experienced collector. As for the staff, ask for Frank! He was very friendly and helpful. We had a great chat. It was a breath of fresh air to speak with someone who had been in the biz for a long time and didn't have the typical record store clerk(I'm better than you) mentality. This store is relatively new to the area. Frank also told me that a used vinyl section is coming soon so, keep an eye out. Overall, great place, nice environment. The best Niagara Falls, CA record store! Awesome job SRC... Keep that shit up...we need more like you. read more

Srcvinyl - Vinyl Records Near Me - Niagara on the Lake, Ontario

See all

This website, as far as I can tell, is a complete scam. I ordered a vinyl record a month ago that even now is still in 'processing' status despite their claims that orders process in 1-2 business days. I opened a ticket to ask why it was still in processing and hadn't shipped yet, and waited almost 2 weeks for a response. Then they had the gall to tell me they didn't have the item and stock, and weren't even sure IF they would get more in stock. Not when, but if. How on earth do you advertise and sell items that you don't even possess? I requested to cancel the order, but from what I've read that's going to take a stupidly long time. DO NOT PURCHASE FROM HERE. Based on other reviews, I'm inclined to believe they don't have any stock at all and are a completely fake business. read more

Ordered 2 records mid September. As of today, still no records. No answer to any phone calls. Emailed them Oct 7 asking. No reply. Emailed again Oct 22. Got a reply Oct 25 saying they were asking the warehouse why and they would reply as soon as they knew. Surprise SURPRISE, no reply ever. Emailed again Dec 2. Still no reply. This place is garbage. Don't waste your time or money. read more

Something has happened here at SRC!!! For the better! They have a new found support team that will answer all your questions and emails when they can! The net blink 182 SRC vinyl quality is amazing! Thanks! read more

Pre-ordered an album in May of 2019, It is now August of 2020, no record and no response to emails. This place will never see another dime from me. I would highly advise anyone to STAY AWAY FROM SRCVINYL! read more

Danny Keyes and his company are scammers, thieves and liars. They don't respond to emails, phone calls or any social media. They ship damaged products and expect you to keep them or return them at your cost and out return shipping and original shipping fee due to them acknowledging they shipped damaged items. They have been screwing people all the time. Social media don't lie. Avoid at all cost unless you want damaged items and out money. read more

I ordered two albums five months ago and can't get any response from these guys about my order. All of their customer support numbers lead to automated machines for businesses that are in no way shape or form related to a music shop. It's an absolute scam, they have no problem taking the money they just don't want to give anybody any records. Why would you buy from SRCvinyl when you could just as easily flush your money down the toilet? read more

WARNING- DO NOT ORDER ANYTHING ON-LINE WITH Srvcvinyl !!!! I suffered the same bad experience as fellow Yelper, Joey M from Fresno wrote. I pre-ordered a limited edition ( 5,500 copies of a Grateful Dead Vinyl set) in April 2017. They were to be shipped out May 5, 2017 according to the manufacturer, I e-mailed them 8 times from 5/10/17 to 6/5/17 each time I got a different excuse. I finally told them I was going to ask my bank to do a chargeback & report them to the BBB. After that, my bank issued me a refund 13 days after my last e-mail to srvc vinyl, Because this process took so long the limited ed. set has sold out/ or vendors want to charge twice as much now for an obsolete item. Looks like their address has changed. Hopefully, they've gone out of business ! read more

I placed an order April 19th for 6 records, I still have yet to receive them took weeks to hear back from them to find out why they haven't been shipped or what was going on. I live in Alberta, I'm more than willing to allow leeway because of that but when it's been a month and seven days that's excessive and not reasonable. I finally got an email late last night saying my orders been shipped tracking information to be sent shortly still haven't received that. I will not but from them again I'll stick to my side of the country for now on. read more

This is one of the most horrible sites I have ever ordered music from in my entire life and I am 36 years old so I have a little bit of experience. I ordered an album over a month ago and they still haven't even gotten it in their warehouse yet so pretty much they took all my money and are holding it in a bank gaining in chest while I sit back like a moron and wait for nothing this company is horrible at customer service all they continue to say is it's out of our hands I don't even think they even know what customer service means. They are a disgrace to online shopping. Do yourself a favor and do not waste your time or money with these Jokers read more

STAY AWAY FROM THEM!! I ordered 8 records online thru their store the first time around and only received THREE OF THEM 3 MONTHS LATER! I couldn't get a hold of anyone from the online store for over a month after emailing more than a dozen times. We finally get a hold of someone there and they sent 3 of the 8 ordered. At this point i wanted to a complete refund and would send back the records. They finally refunded my money for the other 5 records i never got which ended up being more than 60 days later. When they said refund they meant store credit of course though which was kind of lame. I then ordered 4 records that were in stock at the time since I had store credit. I have yet to receive anything from them for now 2 months not even an email stating some of the records are now on back order. Their policy (Which is a nightmare) is if a record is back ordered or sold out, they will hold your WHOLE ORDER until that one comes back in stock. Without customer service to help sort thru this or even a phone number to call (ALSO A HUGE RED FLAG) while your waiting on your order, other records will go out of stock. Its an endless cycle of playing the waiting game with them without any light at the end of the tunnel. If you ordered a record, it should ship with or without the other ones being available PERIOD! I cant believe they are still in business. WILL NEVER ORDER FROM THEM EVER AGAIN after I get my full refund. If you are brave enough to try them out go thru paypal and only order 1 record at a time since their policy is pointless. This way if you dont end up receiving the record you can always contact paypal to receive a full refund (not store credit). read more

I preordered (and paid for) an item from this company's online store a year ago. There have been 4 release date delays and now the item is on back order without ever being released. The last email I received gave me a release date of "January". January has passed, I still have not received this record. There is now no foreseeable release date for this item. I am now starting the process of trying to get a refund. Do not do business with this company read more

Bought 4 Vinyl records from them the other day and have been very happy ever since, the online store is kinda busted as it seems to give false information about what records they have in store. The site will say the do or don't have them and then when you visit the store they have what you are looking for or they don't have what was posted on the site. Aside from the that, friendly staff, clean environment and good prices. read more

Would never order from srcvinyl again. Order not received after 2 months of waiting, emailed 3 times to see what was going on and no response whatsoever each time. Not sure how this represents "awesome customer service" that they talk about. Finally submitted a claim to cancel the order and refund, which thankfully they responded to. I surprisingly got the refund, but no apology at all for the poor service. There are plenty of other local vinyl shops that I'm happy to support that really do have awesome service. read more

I ordered a record off their website. Weeks went by and it didn't ship. I'd send an e-mail in and would receive a response blaming the distributors and promising me "next week". This repeated for over a month. Eventually their rep recommended I cancel and order from somewhere else, which I did. When I asked about a refund I was ignored. Multiple e-mails were sent and didn't receive a response. Eventually someone responded and asked if I wanted in store credit, I said no please give me my refund. No response. Multiple emails after, no response. Fortunately I ordered through Paypal so to get my money back I had to open a dispute. No apology was issued. Their prices and shipping are very reasonable but I've never had so much difficulty ordering online, I would recommend avoiding this business. read more

I have ordered a handful of vinyl from SRC, and every single time it is the biggest pain in the ass to get my stuff. I have ordered in stock and pre orders and somehow I am always playing the waiting game. The customer service is almost nonexistent, and far outweighs the great selection that they carry. It kills me to write this because it is not an issue of price or selection, when i get exceedingly shitty customer service (or lack thereof) it doesn't make me feel good about giving my hard earned money away. I placed an order for an in stock vinyl well over two weeks ago, and STILL have not received, got an email that the shipping was processed or anything. I have ordered vinyl from many different places, and SRC is the absolute worst to buy vinyl from. Don't bother doing a pre order, because you won't get it in a timely manner.. i have pre ordered stuff and waited and waited and then waited some more, and in those cases i could have just purchased in store somewhere else because I still had not received my merchandise by the time the album was released. If I could give a half star to SRC's customer service, I absolutely would. read more

Received a record as a gift. It was a two disc LP. One of the discs was the wrong artist. They refused to exchange with the correct artist.

do not use this website or company. it's been over a month. they charged my card but the order has been cancelled and no product has shipped. they're basically stealing my money and telling me the same thing over and over again each week that they're behind in refunds trying to stall. they don't even answer the phone. this company is a scam. stay away! read more

These 5 star reviews must be for the physical store, because I had my first and last experience with them. I ordered a record three and a half months ago and the release date kept getting pushed back, but I received no notifications. When I inquired the first time, they merely said that if the release gets pushed back, there's nothing they can do. Nothing?! Really?! You offer a credit, a refund, something for free. You make it right, which they made no attempt to do. The item in question finally was in stock (sort of) on October 11th but a portion of the shipment was still backordered so I had to ask again where it was and if I'm ever getting it. Again, they made no attempt to make it right. They didn't even respond when I said I'm taking my business elsewhere. Horrible customer service. If I want vinyl, I'm not waiting 3+ months to get it. I'm sure I can find it somewhere else. I do not need it that badly. read more