This is the same urgent care even though they are under a new name now. It's horrible, don't go…read morethere. The receptionist is the worst. She might even be the nurse lol. It's a rude Indian lady and it was so bad that I just left.

Hours said it opened at 8AM. But the doctor didn't show up until 8:40. I was the first in line…read morewith an eye issue. The front office staff opened up and got everyone ready. The staff was friendly, apologetic, and helpful. The doctor not so much. It's disrespectful to waste other's time like that. If I hadn't paid first, I would've left and tried Doctors on Demand or another option.

The doctor and the staff were very helpful and very attentive. I took my mom in for an insect bite…read morethat had gotten worse over time and they immediately let me know what insect it was and showed me how to clean and care for her wound.

these people are incredibly dishonest and evil human beings who take advantage of people who are in…read moredire need of help, they're greedy enough to take money from people knowing they dont need whatever they're offering them or telling them they need aswell. Shameful behaviour and horrible service as well

Nobody likes to get sick on the weekends but if you do Next Level Urgent care is the best. After…read moretraveling I was not feeling well so I went to Next Level. Since I had checked in online and reserved an appointment I walked in quickly after paying. They came in took my temperature and blood pressure. They asked what my symptoms were. Then they tested for Covid and the flu. Waited the 15 minutes to get the results. Then the PA ask what pharmacy I used and we discussed my treatment plan. Every one here was nice and listened to me as I hate being sick.

I had care that was appropriate for my symptoms and the initial in house office testing was…read moreappropriate. My complaint is that when I was called with culture results the person read me results from last year. And I did not realize until I could not get them in writing. The results were still pending with the lab. This has created a possible antibiotic error.

Extremely Disappointed - Lack of Transparency and Accountability…read more I received my care for less than 10 minutes in the urgent care but waited for more than an hour. I was never informed that my insurance was out-of-network at the time of service. Six months later, I received a surprise bill with no explanation of whether it had been submitted to my insurance. When I asked, they said they'd resubmit it--then a month later, I got a revised bill for $300. At the time of service, no Good Faith Estimate was provided, which violates the No Surprises Act. When I raised this with the billing department, I was told I had to pay because I signed an agreement--regardless of their legal obligation to inform me. I asked to speak with a manager and was denied. I followed up via email and was ignored. This is not how patients should be treated. If you value transparency, respect, and the ability to voice concerns, I strongly recommend seeking care elsewhere--preferably at a location that honors your rights, addresses your concerns. When patients are ignored and denied clear cost estimates for their care, it sends a troubling message about how little their concerns matter. This lack of transparency is not just disappointing--it's indefensible.

My 18 year old son had to be seen by a doctor here. Billing is messed up. They collected my credit…read morecard information upfront despite providing medical insurance, accident claim # from State Farm. They assured me that there will not be any charges on my credit card and it was just a formality. Two days later, they charged $180 on my card while the State Farm PIP was supposed to pick up the charge. When I called to inquire, they say they cannot speak to me because my son is 18 years old. It is true but this has nothing to do with medical reports but a simple incorrect billing rectification. They have actually given me the medical report over the phone without asking for my son's verification. I wish I could have given zero stars.

I brought my 5 year old son in to see if he had fractured his leg after a scooter crash. Of course,…read morethis happened on a Saturday evening right before Christmas, so I waited and came in first thing Sunday morning. I used the app to claim my spot in line and it notified me when to come inside. We had just enough time to grab breakfast and sit in the car to eat. Once inside, check-in was fairly easy and the nurses and staff were friendly and pleasant. After a simple X-ray and a visit with the Dr. it was confirmed that my son fractured his tibia. The nurse who wrapped his leg with a temporary splint was so courteous and careful with my son. We left with a CD of the X rays and an official report from the Dr. about the diagnosis. A few days later, a nurse called to check up on my son to see how he was managing his injury. I have nothing but great things to say about our experience at Next Level and highly recommend it to anyone. Tip: try to wait in the car and use the app if you can...lots of sick people in and out of the waiting room so you're better off minimizing the time you wait inside. Overall, I have nothing but wonderful things to say about our experience at Next Level.

Best urgent care experience. Not a bad wait. Staff was professional and knowledgeable. Very clean…read morefacility. Felt safe and cared for by competent medical professionals.

It has been 2 months. I still have a bump under my eye and obvious swelling. It hurts and my vision…read morewas compromised. This is the only place I can go. I took a picture, but decided not to add, but it's very clear in the picture. It's disheartening the way the nurse practitioner treated the entire situation

this place seems to have gone downhill I've been here almost…read morean hour and not been seen yet I waited about 45 minutes before they told me they couldn't verify my insurance now sat in a room waiting for another ten minutes despite seeing people standing around I will be looking for a new urgent care facility

Excellent staff and customer service... I went in for bad allergies and they got me in and out no…read morewait time. Very professional & experienced staff. Highly recommend for the Richmond Rosenberg area. Thank you all again, Mr Wilmore

The check-in process needs an overhaul. I've taken my daughters there 4x and each time I have to…read morefill out the same forms. My "account" is never activated. This is extremely frustrating and a grossly inefficient process.

Today was my second time having an appointment with NP Katherine Livone, and she is an absolute…read morerock star! Always so caring and helpful. I love the way she educated me and gives me advice on how to continue my care at home. I immediately felt joy when she walked into my patient room today. Grateful and appreciative of her!

The two ladies that took care of me today were great. Thanks Yadira and Monica also the front desk…read morestaff were very helpful