I have a persnickety chihuahua and a chiweenie and Carlos was amazing with both of them. Not only…read morewas the grooming itself excellent, but when I picked them up, it was obvious my grumpy old dog really liked Carlos (and he doesn't like anyone). The shop itself is small and very clean. Also worth mentioning is that there were a half dozen dogs in the grooming area, and they were all super calm and happy, and clearly felt very comfortable with Carlos. I highly recommend Soft Paws! Side note: it's cash or check only, so don't be a dummy like me and show up with just a card.

Carlos is one of the kindest people I know. He's fantastic with the dogs and they simply love him…read more Moxie always looks incredible after visiting Carlos at South Paws. I never worry about her or what she'll look like or how gently and considerately she'll be treated. Carlos is aces!

We've been taking our labradoodle here for many years but the service has really gone down hill…read more Once he came home limping and limped for a week, we take him first thing asking him to be seen first as he's nervous and yet he can often be there for over 4 hours. Lately, they've cancelled serveral appointments and then it is impossible to get him a replacement appointment. My impression is that they are optimizing profit over the care and safety of the pets.

Absolutely love it here! Made my baby boy feel so special. Thank you for being the staff you are…read moreand singing to him. It's the energy he needs!

Great dog story to get your dog food , grooming and other things you need for your dog's care …read more The price is good for the quality of the product along with the quality of service for your dog . My dog loves the dog brand called Stella's from here so I must come here to get it lol ! But it's also a delightful experience to shop here they are very friendly, knowledgeable and helpful. Parking is in abundance all around .

I recently gave BYOD another chance after recalling rude staff in the past. They started off on the…read morewrong foot when I arrived at 10:07 for his 10:15 appointment and the employee said in front of me to the groomer " my dog isn't supposed to be here until 10:15" in a rude tone. I said I am sorry am I very early and she looked at her watch and said it's 10:07 - you'll need to wait a bit like I was there an hour early. I then asked how long until he will be ready and they said around 3-4 hours. I called to check on him after that time and they had no update on him. Then their phone lines were down so I went in and they let me know he was up next on the grooming table but didn't have an exact time. At 4 pm he was finally ready and they let me know they brought him out to go to the bathroom( plus for them but I'd hope so as he had been there awhile!) I got there as soon as I could and my dog looked upset. The groomer came out and said how she couldn't do my dog's face because he was biting and thrashing and I should look into anxiety meds for grooming. I have personally seen my dog groomed and been told by every groomer in the past that he is a joy to groom. He went to puppy training classes and is always a calm dog in these situations. I let them know it must be something they had done or triggered to make him react that way because I have never seen my dog bite, he's a very sweet boy. They also claimed he was in " bad shape" and shamed me for his hair yet he was given a bath and brushed by a professional a week before this groom. I went back in because I was so upset by this experience and the staff and they just continued to blame my dog. Regardless, for an upscale dog grooming establishment they should be able to accommodate dogs for this price. Horrible experience- I have not written a Yelp review in a long time but I needed to for this. $95 before tip for this and they didn't offer an apology or anything but just blamed my dog.

They pay Google so that when you search for a pet groomer near you, this place comes up wherever…read moreyou are so you call them and realize how far they are, you decide to cancel the appointment, they start threatening you with stupid charges telling you they'll charge you full price for canceling. They then Threatened to charge me $25 all the while not having my payment info, for an appointment I canceled the same day! I've actually taken my dog all the way just to hate the groom job that was done. The second time I called was a year later searching for a groomer near me, I realized after that they were the same people and they were too far away so I canceled and those are the threats I got. Never again!

Set up an appointment as a first time customer thinking they were closer. When we realized our…read moremistake we tried calling to let them know. The man on the phone, who I can only assume was the owner, started giving my wife attitude about canceling and started shaming and guilt tripping her over it. Threatening to charge us full price as a cancellation fee. When I got on the phone to tell him his attitude wasn't appreciated, he responded by telling me to go f@#k myself. I want it to be clear I didn't swear or raise my voice in any way. I also find it suspicious this place has 0 negative reviews and suspect they must have negative reviews removed or deleted.

Our dog was hooked on this spot after his first visit. He absolutely loves going to hang out with…read morehis friends. Great hours, very kind staff, and reasonable price. He's safe, happy, healthy and gets tired!! Highly recommend!!

Just got my poodle groomed here , Groomer did a excellent job on my 7 years old standard poodle, …read more I have had many different groomers over the past 61/2 years and finally found a groomer who has done a beautiful job. Brought my boy in the grooming Office ,the woman (Rose) greeted me out side to bring my dog upstairs as she noticed i would have a hard time getting him in .as i am disabled .very kind staff . Definite bringing my boy back.Ty Tailwaggerz

My Bruno really enjoys going. I love that they take photos throughout the day! They have grooming…read moreand boarding as well. The staff is amazing and very patient.

My dogs consistently love visiting and staying at The Dog Retreat & Spa. We've also love the…read moregrooming the dogs are able to get while there, too. Our furry friends are always excited to go!

I can't say enough great things about my experience with Pooch Hotel in Newton. Leaving your pet…read morebehind is never easy, but the staff truly make it feel like your furry family member is staying in a home away from home. Everyone is caring, attentive, and genuinely treats the animals as if they were their own. A special thank you to Talia, who consistently goes above and beyond. You can tell she truly cares and takes the extra time to make both pets and owners feel comfortable. That kind of personal attention and compassion is hard to find and makes all the difference. It's incredibly reassuring knowing your pet is not just being watched, but actually cared for and loved while you're away. Highly recommend for anyone looking for a place where their pets will be treated like family

Communicative staff, flexible hours, attentive to our pets, and constant clean up!…read more We needed a new solution after our dog walker of 6 years, and their reference were no longer available for walks or boarding. Pooch Hotel, has become our solution for our pet needs. We have been taking our two dogs to daycare for about one month now (few visits per week) and they are doing so well! The group of dogs here is a great fit for our dogs, making it a wonderful environment for them to interact with other dogs and people. We will be testing out the boarding next, but we are very happy with the daycare! The staff answers all our questions, and they are reachable anytime. We are able to share information about our dogs' quirks, food, supplements, etc.

Very reliable and careful. They visit my cat every other day when I am away. And send me photos!read more

Nancy and Shane are the absolute best, we recommend them without a doubt…read more Our cats have actually become friendlier and more relaxed since they have started taking care of them whenever we are away. In addition they take great care of our plants, have helped us receive packages and even send us daily reports per visit with multiple photos. They are the best, are completely responsible, go above and beyond with their quality of service and are really nice too and super cool. They gave us a cat calendar as a holiday gift it included our cats!!

After losing my long-term groomer, I searched long and hard for another. After…read moreseveral unfortunate experiences, I was delighted to end the search when I found Boston Paws. What was surprising wasn't the quality of the groom, but also the quality of the people at Boston Paws, from the owner to the young woman who checks you out. Staff is so accommodating and professional, and their love for dogs couldn't be more evident!

i went for grooming our 17 lb cavachon. the dog came back smelling, looking , feeling wonderful…read more appreciate their attention and promptness and a little bow for the season