Coming from a person who has worked in Customer Service for many years. I have to say I've never been treated so poorly.
I recently purchased a boat, and was told I could take over the spot who previously owned the boat. Seemed to all go well, I went into the office paid for the month of September and gave them my bank information so the costs could come directly out of my account each month. Later starting the next day, I started getting calls from Toni in the front office, who was very rude, and aggressive to the point, I didn't feel comfortable even having a conversation with her. She was asking me questions, about my boyfriend who also had a slip in the marina. She accused him of breaking into my boat and living on my boat. She made insinuations that we had met at the marina and that he was taking advantage of me. Which was not true. The next day he went to the marina to pay for his slip, and then got on my boat because I asked him to get something for me, I had left behind, since he was going to be there that day.
After charging me twice, and after I spent $120.00 filling up my boat with their gas, I was told to leave the Marina because I let someone on my boat. (who has a key) I was never given credit back for any of the money I spent. And then I had to find another marina and pay for September moorage again. They also said my boyfriend was kicked out of the Marina. No one called him, they expected me to tell him. He also did not get any of his money back.
After taking $500.00 from us, they kicked us out the next day, and did not give us a credit for anything. And left me in a very stressful situation finding another place to moorage the boat. I called the Harbor Master hoping that they would work with me, at least letting me stay until the end of the month (since I already paid) but he stood behind his employee, and did not work with me.
I understand things happen, and there was some misunderstanding in place. No rules were ever explained to me. I was nothing but polite and accommodating to the staff. There was no communicating to Toni, nothing I said would have helped. I felt bullied and scared to even say anything.
This Marina is very unprofessional and, in the end, I'm glad that I'm no longer there, but wanted to tell my story and bad experience. Make sure you get things in writing from them.
I hope this helps in anyone's search for a Marina read more