Ruel caduco is awesome always hands on and very friendly. If you ask him for help he delivers thank…read moreyou for making my stay pleasant

My experience with Ignite Medical Resort Dyer was extremely disappointing and concerning. Based on…read morewhat I observed during my loved one's stay, I believe the facility falls far short of the standard of care and professionalism that its name suggests. On the very first day of admission, there was a cloth chair in my loved one's room that appeared to have dried human waste on the armrest. I immediately brought this to the attention of the staff. After investigating, I was assured that the chair would be removed right away. However, three days later, the chair remained in the room. Throughout the stay, the level of care, responsiveness, and bedside manner displayed by many of the nursing and CNA staff was unacceptable. The facility appeared to be understaffed, and there was a noticeable lack of urgency when patients required assistance. On numerous occasions, we used the call button to request help for my loved one. Not once did a nurse or CNA respond to the call button in a timely manner. Each time, a family member had to physically walk to the nurses' station to request assistance before anyone responded. My loved one shared a room with another patient, and I frequently overheard that patient calling out for help. She could often be heard moaning, groaning, and asking for assistance for extended periods. When staff eventually entered the room, I was shocked to hear them scold the patient, telling her that she was "always calling" and that she "didn't want anything." Witnessing this interaction was deeply troubling and demonstrated a lack of compassion and respect for a vulnerable resident. Another concern was the apparent lack of engagement with residents. Many elderly patients spent entire days sitting near the nurses' station with little to no interaction from staff. They appeared isolated, disengaged, and unhappy. The most disturbing issue occurred when I noticed what initially appeared to be clumps of dirt or lint along the wall behind my loved one's bed. Upon closer inspection, I discovered that the area was covered with hundreds, if not thousands, of ants crawling along the wall and throughout the room. I immediately reported the issue to staff. One CNA responded by saying, "Well, I just got here." A nurse then acknowledged that she had already informed the day aide about the ant problem. This indicated that staff were already aware of the infestation, yet no action had been taken to resolve it or relocate the patient. When I expressed my concern and disgust regarding the situation, the nurse rolled her eyes and told me that I should contact maintenance about the ants. I found this response unprofessional and inappropriate, especially given that the issue involved patient health, safety, and sanitation. My final negative interaction occurred during the discharge process. The nurse manager reviewed my loved one's discharge instructions and medications. When I asked questions regarding follow-up medications, I was met with visible irritation and an unwelcoming attitude, as though asking questions about my loved one's care was an inconvenience. I strongly believe the facility should reevaluate its hiring practices, staff training, accountability measures, cleanliness standards, and responsiveness to patient concerns. Patients and families deserve compassionate care, professional communication, and a clean, safe environment. The one positive aspect of our experience was the therapy department. I did observe meaningful improvement in my loved one's therapy progress, and the therapy staff appeared dedicated to their work. They were the bright spot in an otherwise disappointing experience. I was relieved when my loved one was discharged from Ignite Medical Resort Dyer. Based on my experience, I would not choose this facility again. I encourage families with loved ones in nursing homes or rehabilitation facilities to visit frequently and remain actively involved in their care. Photos and videos documenting the ant infestation are below.

My Dad is here for Rehabilitation from a broken neck. There is 2 sides to this place the care can…read morebe outstanding but you will find some that are very cold. The food like most of these places is sub standard at this moment the time is 7:45 and we are still waiting on dinner to be served and we know the food will be cold. I feel for the people who have no one to be their voice here and I am thankful this is temporary

Have been there a few times now and have had a great experience each time! I was able to get in and…read moreout quickly and they were very kind! I had my two kids with me and they all were so sweet to them and even gave them snacks and stickers!

The place to go for rehab therapy. My mom was here for 2 weeks after a 3 week hospital stay. After…read morebeing admitted in heart failure. She had valve replacement surgery. It took a while to come out of it. Thankfully she was transferred here. She couldn't get up & walk on her own. The nurses & staff are amazing. Their PT department is amazing. The facility has many things to get them back to every day life. Ramps, a makeshift car, etc. Occupational therapy too. Attentive, caring people. After coming home, she is returning here for more therapy on the first floor for another month. She's doing great.

My mom had great care at Park Place rehab and now stays at the independent living. It is very…read moreclean and they have a lot of activities. The staff is very welcoming and the food is good. There is a nice variety of options for dinner.

My father is currently a patient in the skilled nursing rehabilitation facility which is amazing…read more He needed further rehab after a stroke; he spent 2 weeks in Acute Rehab but needed more time and care prior to returning home. The small 2 story rehabilitation center is truly wonderful. Erin Kelley the Admission Director is extremely helpful and sent me a detailed email prior to my father being transferred with all the names and phone numbers of essential personnel that i needed. She included his room number along with his new phone number. Also, all the therapist are great. Overall, an amazing place and experience.

Duane is the best!! He will help you out with any drivers license issues you have. Please give him…read morea call.

The staff are very knowledgeable about the DUI process and are very nice. I was treated with…read moredignity and respect. It was a Joy going to the classes, after the humiliation of the DUI. The guy that does the classes was very nice and I learned much with him, he was awesome! I'm not saying that I will get another DUI, but if I do, I am definitely going to MTC for all my DUI needs! Thank you Duane for a wonderful experience!

Ignite was great in the beginning. My dad spent 2 weeks in rehab. There were hiccups but I…read moreoverlooked them because they were short staffed. He moved to assisted living. I have weeks of texts from myself and the director Marjorie asking to please provide food my dad can eat. She swore it would be taken care of but it wasn't. All he wanted was grilled cheese and soup. I had to buy him food because they wouldn't give him food he would eat. Can't get rid of the fruit flies or gnats or whatever they are. Room is not cleaned. We brought silverware from home and put it in a drawer for him and it was taken. His room phone has never worked. So he's been in hospice for the last month or so. They threw his denture away. Sure it was accidental but they won't do anything about it. They said because he's in assisted living that they are not responsible. My dad can't even lift himself to put his teeth on the tray table but they said that's what he did. Now that he has no teeth...NOW they bring him grilled cheese!! Which he cannot eat. So I had to buy him oatmeal and soup and things he can eat. This man has lived his entire life being good to others. Hes a veteran, a Legionnaire, and a Mason. And this is how he is treated. I have many more texts about the care he didn't receive. I always believed they were trying and I'm not the demanding sort of person. There are a few really special people...like Arnie and Miley and Jasmine... they really try their best. Sadly, this facility puts money over doing the right thing when they make a mistake. Go elsewhere.

I'm mom never got a meal on time and they never could get the she eat reg food with no restrictions…read morethey never checked on her this place is a true disappointment can't wait to free her of this horrible experience. But they would give her several huge pills made her take them at once.

This review is to commend Margo for the exceptional assistance she has provided and continues to…read moreprovide to our family. Without her I'm sure my uncle would have been moved to another facility. If you need answers speak with Margo!

Incredible OT & PT inpatient care recieved. Skilled practitioners, nurses in a beautiful facility…read more Exceptional care and service, at Silver Cross Hospital, close to home.

My experience with Shirley Ryan AbilityLab at Silver Cross Hospital was excellent. The people at…read morethe front desk were always friendly and helpful. Therapist Maureen is very knowledgeable and caring. Jill's encouragement kept me trying for my goal of being able to climb stairs. With Therapist Dennis's dedication, patience, knowledge, and determination, I am now able to climb stairs. He is very understanding and I will forever remember him with gratitude. Dolores Bryl