On March 26 2023, my father Victor Scillieri passed on and Saint Joseph's Hospital (Wayne) literally lost him. The irony is a hospital daring to use the name Saint Joseph, a compassionate man and the saint of the dying, is not lost on our family. He died in the arms of Mary and Jesus. My father died alone because your overnight doctor and the doctor who took over for him aggressively lied that he telephoned us five times at 3:30am as my father was failing and three times at 6am when he passed. You did not consider the phone records would show the blatant lies.
My son went to the hospital at noon to visit him and was told my father was discharged to me, his daughter. My son called me, I called the number the hospital lobby receptionist gave my son to track down his grandfather on his own. I was transferred all over the hospital. One of the hospital's representatives, yelled at me I was nasty and hung up on me. I was continuously transferred and told my father was transported to hospice but that was scheduled for the next day. For close to an hour my son was told by the hospital's front desk in the lobby to call around the hospital on his own, figure it out and gave him a useless phone number. The receptionist explained the patient log indicated he was discharged.
I called the local police and my son relayed to the receptionist that the police were on their way. That was when the receptionist finally called up to the fifth floor Nursing Station. The floor doctor explained to my son, "Sorry, your grandfather expired. He passed at 6am and the staff tried to call your family, but no one answered the phone." My son began to walk away but went back to the doctor and asked, "Where is he?" The cold response was, "He is in the morgue."
I arrived at the hospital and the fifth-floor doctor and nursing supervisor came down to meet with me in the public hall. They claimed at 3:30am the overnight doctor unsuccessfully telephoned me five times. When the fifth-floor doctor started his shift at 7am along with the nursing supervisor, they both claimed the hospital tried to call three times at 6am when my father passed. To address the phone calls, they claimed to have made - they are not on my IPhone's missed calls register nor on the Verizon statement plus they confirmed that the hospital called the correct phone number and showed me their records.
I explained, "We would have liked to have sat with him as he passed and said good-bye." At least now we would like to say good-bye, but they explained it had to be in the morgue. Think how sad it all is - he had passed at least seven hours, earlier and no one cared who had made their careers caring for the ill. Was he scared? Did he feel abandoned? You cannot realistically nor accurately answer those questions.
The doctor was very cold and insulting. He kept insisting they called and I kept showing him my phone and angrily he said, "That is Thursday!" I had to explain to look at the recent calls. His response, "I do not want to see your phone, again!" I asked the doctor and nursing supervisor, "If you were in my shoes, you would not feel very good about this situation and the fifth-floor doctor shot back, "You came in here all hot!" I responded, "Really? You lost my father, let him die alone and did not tell us he passed."
I kept asking to see the CEO of St. Joseph's, but they repeated the tired old script that there were other people to talk to me first. My sister joined me and we spent four and half hours in a public hallway being re-victimized by the hospital with people walking through us and stepping over my daughter who was sitting on the floor sobbing.
The nursing supervisor returned with another doctor, and she was "sorry" but continues with the nonexistent phone calls and we must see him in the morgue. We go nowhere fast.
The nursing supervisor brings the clinical director who arranges for us to view my father in a private room with a priest.
Before she could say a word, I calmly and directly said to her, "We were not there when my father passed nor notified that he had passed on. If they had followed their own protocol, they would have sent the local police to my home. So now, we will call the police desk and find whom the officer was that was assigned to come to my home and did not." The clinical director responded, "There is no need to do that." I said, "because your hospital did not do that." He was a War World II veteran, and he had a family. We have been re-victimized over and over because of this hospital's errors, lies, nothing can push back time and we cannot sit with him as he passes. You could have called, and we could have entered through the ER to his room in the middle of the night, but that is not what happened.
The senior vice president opened an investigation. Two days ago, 4/28, I tried to follow up. The same representative answered the phone and hung up on me and the senior vice president did not return my call. read more