This was once a great thrift store, a fun treasure hunt, a warm, caring establishment where people asked about one another, a place where retired people gathered, chatted, and found some good finds.
Now it is an unprofessional, crazy, trashy nightmare. One evening I arrived at 5 pm and the music playing was the "Cookie Monster on steroids" speed-metal variety, and it was being played very loudly. It was so jarring and so loud that you couldnt think straight. I had the feeling that they were using the music to drive people out of the store so they could close on time.
The short-haired blonde who works behind the register is incredibly rude. A regular customer approached the registers to check out. There are three cash registers in a row. The blonde said, "I can take you on the first register." The customer approached what would logically be considered the first register- the very first register in the line of registers. The blonde went to the register at the opposite end, and said to the customer, as though correcting a child, "Ma'am, that's not the first register. This is the first register." The customer said, "Oh, this looked like the first register to me." (She was right.) The blonde worker pointed to each register and said condescendingly ,"No ma'am, my register is the first register, that is the second register, and that is the third register." You don't argue with the customer, esp about which register is the first register! You apologize for not being clear and move on with the transaction.
Another time a male customer waited 5 minutes or so for someone to notice he was at the checkout counter, and he made a comment about it when the blonde finally came to wait on him. The blonde responded, "This isn't Wal-Mart! We don't have greeters here!" Then the blonde says, "Did you know Wal-Mart only pays their greeters $1 an hour? It's true!". The customer said, "I think they make more than that." The blonde says, "I know, I was making a joke." Huh? Who jokes like that? Who rebukes the customer for complaining about being ignored?
None of the "vintage" stuff, priced at hundreds of dollars, moves- it sits there for weeks on end, because it's way overpriced. The staff who prices it looks up the first price that the item is listed for on eBay and assumes that's the item's value, they don't look for a sold listing to see what the item is actually selling for. And Vinny's gets all their inventory for free- should they be selling "vintage" items at their retail price?
They throw thousands of dollars worth of donated merchandise into dumpsters because they don't have room for it. Why not price items at a price that sells and keep inventory moving, instead of paying the dumpster service to throw it away? Most of the long-term staff see this and point it out but no one's listening. read more