The level of incompetence is overwhelming. I don't know who is running the place. I don't know if…read morethis is a teaching hospital. If it is I feel for their program. My daughter came to the ER with a lump and pain. The staff took vitals. We got a room. But when the doctor entered our room energy shifted. He examine her told her just take a stich bath and Tylenol. He stated it was a cyst. My daughter went to her doctor office the following day. The doctor determine is was a boil and lanced it. The ER staff didn't know what a boil was and couldn't even lance a boil. Sad.

Seems understaffed so ER nurses seem angry and frustrated…read more One was very nice but the others seemed to have lost their empathy - which was really sad to see. Otherwise facility seems clean and professional, but definitely lacking human care.

Horrible place. All different people with different mental health issues were all placed…read moretogether.Cleanliness was also an issue. Rooms with holes punched out were typical. Individual needs were not met to say the least.

Just left this place not too long ago (the adolescent unit). DO NOT send your kids here…read more1. Had to be in my room for 5 hours a day, alone with my thoughts, with nothing to do. (I still have the paper schedule they gave me for the week I was there, and I calculated it, and it was actually 5 hours) 2. Kids with depression are placed with kids with anger issues. There was bloodcurling screams every night, patients threw things and got violent and attacked staff and even other kids sometimes. I have PTSD so this was extremely triggering for me. The kids were so violent that they had a restraint chair for them. 3. I had an altercation with another kid there, and he tried to go after me violently. Throwing chairs, running towards me like he was about to fight me. I told staff about this, they said they would deal with it, yet when I went into my MyChart notes the day after I left, it said I had no problems with the other kids, and didn't say anything about what had happened. They covered it up in the notes. 4. A staff member asked us all why we were there and then joked about our reasons. I told other staff about this and yet again, it wasn't put into my MyChart notes. This leads me to think they're covering this up too, especially because I saw the staff member again the day after I told on him. (this same staff member also talked about the adult patients upstairs- not enough information for me to know who they were, but still broke HIPPA) 5. Told them I was hurting myself, not in the form of cutting but in another way, and it was completely blown past because it's "not as bad" as cutting 6. My family was calling me and the staff didn't let me know. They would tell my brothers and parents "she's busy, we'll have her call you back later", but I was not notified even once that someone had called until I asked to call my brother and the staff member said "yeah, he KEEPS calling" in a really rude tone 7. The group therapy was literally just arts and crafts and icebreakers. First day of school type stuff. Some examples of the things we did in "group therapy" are: yarn art, what's your spirit animal, find the hidden objects in the picture, putting glitter in a water bottle to see it swirl, playing mariocart, "get to know you" Jenga with icebreaker questions like "what's your favorite movie? if you had to eat one thing for the rest of your life, what would it be?". When we started talking about our issues during these groups, we were told not that we were getting off topic. The ONLY group we did the whole time I was there that had anything to do with actual therapy was a meditation group. Once. They played a meditation youtube video and let us sit and listen. I could've just done that at home without being traumatized by this place 8. The notes on what I told them about my mental illness and my past were completely wrong. I've gotten worse since before I admitted myself here, and while it's not completely their fault I got worse, it is their fault that I will never feel safe to go to a hospital for my suicidal thoughts again. It's no longer an option for me.

Amazing experience! No wait time, super friendly staff, and Dr. Mogelof was personable and…read morethorough. I felt genuinely cared for from start to finish. They really go above and beyond for you, highly recommend!

I went in to get my eye looked at after getting hit by accident and was told very condescendingly…read morethat it was nothing, just a popped blood vessel after nobody looked closely at my eye at all. The doctor came in and looked at my eye from across the room, told me it will be gone by tomorrow and left. I came in knowing it was a popped blood vessel and wanted to make sure that everything was all right and that I didn't have a cut as well. Very disappointing service. I can't believe I had to pay for that. Might as well get checked by your neighbor they would probably be more attentive.

While most Healthcare providers we know charge a lot and often receive poor reviews, this one has…read moresomething the others dont - Unqualified and unknowledgeable doctors. Add that to a corporation that doesn't care, and you HAVE TO AVOID. Went to Urgent Care, doctor looked one second at me, gave a diagnosis and recommended treatment, and sent a large bill. After 8 weeks of treatment, I went to a specialist who indicated that there was NO WAY any qualified doctor could give that diagnosis, as the ailment diagnosed could not possibly be caused by pain in the reported location. Complete malpractice and Misdiagnosis. Happily went to a real agency who provided proper treatment and care and months later I am better. But Hartford Heath could care less. I called and filed a complaint, with a reasonable request that I should not be paying a bill if the diagnosis was blatantly wrong, and they refused a refund without any appeals. You have a choice to who you go to. Your health is important. Why would anyone go to a place where doctor's don't have basic medical knowledge to make correct decisions to your health, and likewise if they do make a mistake, they refuse to stand behind their product. Fairfield can do better. Linda Thompkins, Patient Advocate, likewise should really change title to Hartford Healthcare Advocate, as she is ineffective.

This is the same Urgent Care center which was down the street by People's Savings Bank. The office…read moreand reception area seem to be very nice. They still offer the great quick service you were used to at the previous site. Whenever I have any issues and can't get to my general practice doctor I normally come here. Lately, I've visited his site for worker's comp situations.

I had a terrible experience with Dr. Ofer and his office…read more I initially had surgery with him for a mid-urethral sling to treat stress urinary incontinence (not being able to hold urine). Unfortunately, the procedure did not work. Dr. Ofer later mentioned that there were known issues with that specific sling product. Because I did not want to undergo another invasive surgery, we discussed an alternative option using urethral bulking gel injections (Bulkamid). I agreed to move forward with this procedure. The scheduling process was extremely unprofessional. I was given only a date, not a time, and was told they would follow up. I never received proper confirmation. Then, the day before the procedure, the surgical center called me with confusing information about a different procedure--one that I never discussed or consented to with the doctor. Concerned, I called the office and asked to speak directly with Dr. Ofer to clarify what was happening. I was told the only way to speak with him was to schedule a telehealth appointment that I would be charged for. At that point, it felt like a money grab rather than patient care. Due to the lack of communication, disorganization, and pressure to pay just to get answers, I lost trust and decided not to proceed. They lost me as a patient. I would strongly advise others to stay away and look for a provider who prioritizes clear communication, patient safety, and care over billing

Rushed. Did not explain my illness in detail at all. Felt brushed off. No solutions provided,…read moreit's chronic but no interest in me is what it felt like.

At first I didn't love it : but I recently made Dr. Williams my primary care. I had been suffering…read morefrom a long cold / sinus infection I developed bronchitis and have been so used to being prescribed tons of meds to cure diseases but Dr. Williams had a different approach. She spoke with me for a good thirty minutes which was awesome because most walk in clinics never listen to you : we spoke about how antibiotics may be making my body weak and worse - off putting at first because I was stuck in my ways : I chose to listen Took 100% of her advice - it has been two days and I feel SO MUCH BETTER - mucinex and water - with a cough syrup she prescribed - my lungs are 80% better then if i has taken antibiotics - I love her , she's great : definitely made me more optimistic :)

I called here on a weekend looking to have my cauliflower ear (relatively common issue in wrestling…read moreand other combat sports) drained. I had the following (paraphrased) conversation on the phone before driving over. Me: "I just want to make sure that you can do this before I come down. I went to a different clinic yesterday and they didn't know how to do it. Its draining a cauliflower ear." WFH: "Hold on let me check. [pause]. Its just using a syringe and draining it, right?" Me: "Yes" WFH: [pause] "Yes, we can do that." Me: "Great. Driving over now" 20 minute drive, several forms, and 1+ hours in the waiting room later, they see me. The nurse takes my temperature and checks my blood pressure. Asks me about my ear. Then says that she doesn't have experience doing the draining, so is going to check with someone else in the office. She soon comes back. Nope -- no one here knows how to do it. I describe my earlier phone conversation, but it goes no where -- sorry, no can do. We don't know who told you that on the phone. Well, OK, that was a waste of time. BUT THEN, they bill me. And my insurance. (fraud?) I end up calling their billing people who tell me to call their office... ... so I call their office (several times on different days; due to busy signals and hang-ups, I only get through on the third day I try). They tell me to call their billing "person" (who's apparently different than the company)... ...so I call this person. And leave a voicemail. And they never call back. And I'm done with dealing with them -- they can have their co-pay and this one-star review. The End. Place sucks. Would not recommend.

My college aged daughter reserved a spot online today, adding her insurance information to…read moreregister. She paid for an uber from campus, checked in and waited in the waiting room for over 45 mins. When she approached the desk to check on wait times, she was told "Oh, we don't take your insurance anymore. We'll cancel your copay. You can just leave." This very sick young woman left in tears. Unacceptable to let her sit right in front of you for almost an hour and not tell her she could not be seen. Outrageous, callous front desk behavior. Strongly suggest you go somewhere else.

They were close to my home. I was very sick. They took me right in and quickly diagnosed my…read moreproblem. Quality of care excellent. The office staff extremely helpful. Type of care was diagnostic and once they knew my problem they prescribed Rx to make it go away! They are my go to emergency. Best to check out services before you need them. There are services they cannot offer.

My fiancée came here in December to get a strep test with the understanding that it was an urgent…read morecare facility. Her insurance was then billed for an emergency room visit since this operates under the umbrella of Bridgeport Hospital, even though all she got was a strep and Covid test. Disappointed that this wasn't shared up front and seems somewhat fraudulent to not make it clear you are operating as an "emergency room".

Please note, this is not an urgent care as indicated as the name of the place. They are affiliated…read morewith Bridgeport hospital so any urgent visit will be treated and charged as emergency room visit. I have never been there for any treatment that's why I give 3 stars. But my question is if they are treating each visit as ER, I can just go straight to the hospitals nearby. They have more doctors and and resources. Btw, ER is 24/7, they close at 8pm. So be aware next time you visit.

Thank goodness they have really great receptionists because the rest of the experience is terrible…read more Phones aren't answered and you'll consistently sit well past your appointment (they should change word appointment to "suggested time to show up"). These guys are the poster child for today's terrible corporate healthcare.