Their staff is incredibly nice but you cannot rely on them getting you results quickly or…read moreaccurately. COVID tests are vital today and St Vincent's labs are poor at best. Taking upwards of a week or longer to return results and twice we had to call because they made errors setting up the accounts to track results. There are better facilities to get PCR tests, I can't recommend St Vincent's Health Services.

We had a sepsis emergency and the ER doctors and nurses did a terrific job of bringing the vitals…read moreback into normal range. The subsequent stay at the ICU was similarly handled with caring professionalism and the doctor there did an excellent job of laying out the situation for us. The doctor (Zahid) and nurse (Alyssa) who cared for my husband after the ER were similarly caring and did well explaining the situation. The echocardiagram tech was professional and delightful. I only wish I remembered everyone's name to call them out here. MY only complaint was the CPN and several others who were caring for the man in the room with my husband. The man didn't speak English - speaking louder doesn't help him understand you any better and only succeeded in waking my husband up each time he managed to fall asleep. All in all it was a very good experience and I would be remiss if I didn't single out Alyssa my husband's nurse. She advocated for his discharge so that it happened before close of business. Thank you Alyssa for caring enough to make it happen for us! You deserve a medal, truly.

The level of incompetence is overwhelming. I don't know who is running the place. I don't know if…read morethis is a teaching hospital. If it is I feel for their program. My daughter came to the ER with a lump and pain. The staff took vitals. We got a room. But when the doctor entered our room energy shifted. He examine her told her just take a stich bath and Tylenol. He stated it was a cyst. My daughter went to her doctor office the following day. The doctor determine is was a boil and lanced it. The ER staff didn't know what a boil was and couldn't even lance a boil. Sad.

Seems understaffed so ER nurses seem angry and frustrated…read more One was very nice but the others seemed to have lost their empathy - which was really sad to see. Otherwise facility seems clean and professional, but definitely lacking human care.

Amazing experience! No wait time, super friendly staff, and Dr. Mogelof was personable and…read morethorough. I felt genuinely cared for from start to finish. They really go above and beyond for you, highly recommend!

I went in to get my eye looked at after getting hit by accident and was told very condescendingly…read morethat it was nothing, just a popped blood vessel after nobody looked closely at my eye at all. The doctor came in and looked at my eye from across the room, told me it will be gone by tomorrow and left. I came in knowing it was a popped blood vessel and wanted to make sure that everything was all right and that I didn't have a cut as well. Very disappointing service. I can't believe I had to pay for that. Might as well get checked by your neighbor they would probably be more attentive.

While most Healthcare providers we know charge a lot and often receive poor reviews, this one has…read moresomething the others dont - Unqualified and unknowledgeable doctors. Add that to a corporation that doesn't care, and you HAVE TO AVOID. Went to Urgent Care, doctor looked one second at me, gave a diagnosis and recommended treatment, and sent a large bill. After 8 weeks of treatment, I went to a specialist who indicated that there was NO WAY any qualified doctor could give that diagnosis, as the ailment diagnosed could not possibly be caused by pain in the reported location. Complete malpractice and Misdiagnosis. Happily went to a real agency who provided proper treatment and care and months later I am better. But Hartford Heath could care less. I called and filed a complaint, with a reasonable request that I should not be paying a bill if the diagnosis was blatantly wrong, and they refused a refund without any appeals. You have a choice to who you go to. Your health is important. Why would anyone go to a place where doctor's don't have basic medical knowledge to make correct decisions to your health, and likewise if they do make a mistake, they refuse to stand behind their product. Fairfield can do better. Linda Thompkins, Patient Advocate, likewise should really change title to Hartford Healthcare Advocate, as she is ineffective.

This is the same Urgent Care center which was down the street by People's Savings Bank. The office…read moreand reception area seem to be very nice. They still offer the great quick service you were used to at the previous site. Whenever I have any issues and can't get to my general practice doctor I normally come here. Lately, I've visited his site for worker's comp situations.

I had a terrible experience with Dr. Ofer and his office…read more I initially had surgery with him for a mid-urethral sling to treat stress urinary incontinence (not being able to hold urine). Unfortunately, the procedure did not work. Dr. Ofer later mentioned that there were known issues with that specific sling product. Because I did not want to undergo another invasive surgery, we discussed an alternative option using urethral bulking gel injections (Bulkamid). I agreed to move forward with this procedure. The scheduling process was extremely unprofessional. I was given only a date, not a time, and was told they would follow up. I never received proper confirmation. Then, the day before the procedure, the surgical center called me with confusing information about a different procedure--one that I never discussed or consented to with the doctor. Concerned, I called the office and asked to speak directly with Dr. Ofer to clarify what was happening. I was told the only way to speak with him was to schedule a telehealth appointment that I would be charged for. At that point, it felt like a money grab rather than patient care. Due to the lack of communication, disorganization, and pressure to pay just to get answers, I lost trust and decided not to proceed. They lost me as a patient. I would strongly advise others to stay away and look for a provider who prioritizes clear communication, patient safety, and care over billing

Rushed. Did not explain my illness in detail at all. Felt brushed off. No solutions provided,…read moreit's chronic but no interest in me is what it felt like.

At first I didn't love it : but I recently made Dr. Williams my primary care. I had been suffering…read morefrom a long cold / sinus infection I developed bronchitis and have been so used to being prescribed tons of meds to cure diseases but Dr. Williams had a different approach. She spoke with me for a good thirty minutes which was awesome because most walk in clinics never listen to you : we spoke about how antibiotics may be making my body weak and worse - off putting at first because I was stuck in my ways : I chose to listen Took 100% of her advice - it has been two days and I feel SO MUCH BETTER - mucinex and water - with a cough syrup she prescribed - my lungs are 80% better then if i has taken antibiotics - I love her , she's great : definitely made me more optimistic :)

I called here on a weekend looking to have my cauliflower ear (relatively common issue in wrestling…read moreand other combat sports) drained. I had the following (paraphrased) conversation on the phone before driving over. Me: "I just want to make sure that you can do this before I come down. I went to a different clinic yesterday and they didn't know how to do it. Its draining a cauliflower ear." WFH: "Hold on let me check. [pause]. Its just using a syringe and draining it, right?" Me: "Yes" WFH: [pause] "Yes, we can do that." Me: "Great. Driving over now" 20 minute drive, several forms, and 1+ hours in the waiting room later, they see me. The nurse takes my temperature and checks my blood pressure. Asks me about my ear. Then says that she doesn't have experience doing the draining, so is going to check with someone else in the office. She soon comes back. Nope -- no one here knows how to do it. I describe my earlier phone conversation, but it goes no where -- sorry, no can do. We don't know who told you that on the phone. Well, OK, that was a waste of time. BUT THEN, they bill me. And my insurance. (fraud?) I end up calling their billing people who tell me to call their office... ... so I call their office (several times on different days; due to busy signals and hang-ups, I only get through on the third day I try). They tell me to call their billing "person" (who's apparently different than the company)... ...so I call this person. And leave a voicemail. And they never call back. And I'm done with dealing with them -- they can have their co-pay and this one-star review. The End. Place sucks. Would not recommend.

My college aged daughter reserved a spot online today, adding her insurance information to…read moreregister. She paid for an uber from campus, checked in and waited in the waiting room for over 45 mins. When she approached the desk to check on wait times, she was told "Oh, we don't take your insurance anymore. We'll cancel your copay. You can just leave." This very sick young woman left in tears. Unacceptable to let her sit right in front of you for almost an hour and not tell her she could not be seen. Outrageous, callous front desk behavior. Strongly suggest you go somewhere else.

They were close to my home. I was very sick. They took me right in and quickly diagnosed my…read moreproblem. Quality of care excellent. The office staff extremely helpful. Type of care was diagnostic and once they knew my problem they prescribed Rx to make it go away! They are my go to emergency. Best to check out services before you need them. There are services they cannot offer.

My fiancée came here in December to get a strep test with the understanding that it was an urgent…read morecare facility. Her insurance was then billed for an emergency room visit since this operates under the umbrella of Bridgeport Hospital, even though all she got was a strep and Covid test. Disappointed that this wasn't shared up front and seems somewhat fraudulent to not make it clear you are operating as an "emergency room".

Please note, this is not an urgent care as indicated as the name of the place. They are affiliated…read morewith Bridgeport hospital so any urgent visit will be treated and charged as emergency room visit. I have never been there for any treatment that's why I give 3 stars. But my question is if they are treating each visit as ER, I can just go straight to the hospitals nearby. They have more doctors and and resources. Btw, ER is 24/7, they close at 8pm. So be aware next time you visit.

Thank goodness they have really great receptionists because the rest of the experience is terrible…read more Phones aren't answered and you'll consistently sit well past your appointment (they should change word appointment to "suggested time to show up"). These guys are the poster child for today's terrible corporate healthcare.