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    Stafford's Hospitality

    4.0 (1 review)

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    15 years ago

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    Edgewater Inn

    Edgewater Inn

    (12 reviews)

    $$$

    First negative review on Yelp. I gave them weeks to respond to my calls, today I called again, was…read moretold by their friendly GM (Brandon, not sarcasm) that the owner was not interested in further discussing this "situation" aka our family holiday experience. Family holiday, with our 2 kids, stayed three nights 9/14-9/16/20. $239/night. First day, raised complaint that the kitchen came with cooking pots and pans that were caked in old eggs. We ate out instead. Second night, we discover our door to the room had a malfunctioning locking mechanism, thus the room door literally could not be locked. Meaning, night 1 we slept with an unlocked hotel door. Night two, once discovered, I barricaded at night for peace of mind. Sure, it's Northern Michigan - but still. They fixed it our last day - to their position, they were (I presume) unaware they provide us a room without a properly locking door. Hotel doors that lock..a cleaned kitchen - basics. Yes? Minimal expectations for a Inn at any price. I am a business owner myself and felt/feel that this type of experience must be handled professionally - even if unintentional. I would refund the stay if I gave a damn about consumer experience. At least 50% back the nights they slept without a locking door in the room? Buy them a meal for the gross pans in their kitchen? They reluctantly offered us $100 (I paid $800) and 10% off our NEXT stay after I asked if they were doing anything for us. Next stay? ‍ Customer service is dead! And that's coming from a millennial likely speaking of an elder. I requested the owner reconsider our experience, gave him 30 days, to see if he was willing to take better care of us. Bonus features: they told me we had a room with a great balcony when I reserved it, was literally bars over a window - so wife and I had no balcony when kids were asleep as we had hoped for..asked for, the WiFi was shotty, there were several power outages, gym closed despite gyms open lumpy bed, construction next door, sauna down, and the staff wasn't masked up despite signage requiring guests to be. If you're not slobby boomer, AVOID

    Great stay over the holidays. Stayed in unit 105 & 106. Even in the winter this location has…read moreamazing views. Best location in Charlevoix! Can walk to all of the restaurants and shops from the Inn. In the warmer months we walk to the lighthouse and beach. The condo units are well appointed and very comfortable. Was a fun time had by all!

    Stafford's Hospitality - hotels - Updated June 2026

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