Wow! I don't even know where to start. This has been one of the most stressful business interactions I've ever had. I called and was quoted $69 and was never told about any huge additional charges for example: to use shampoo on carpet cost extra $77 and then to use chemical that MUST be used in combination with shampoo cost $77 totaling a whopping $223.00 for 1 bedroom + stairs. Huh? Why wasn't I told this on the phone? By the way I found out that this is called upselling, which I did not know until the tech called his "boss" and they kept haggling about the price. Please look at the photo I took of the price haggling that went on. After 1 hr 20 minutes of haggle I finally said no and the tech still wouldn't leave and then told me that he couldn't leave until I gave him $20 for gas. At that time I got a bit worried since I was all by myself dealing with a stranger that didn't want to leave my home. I finally got the guts to firmly say please leave now... and after 1 more attempt of a personal offer of getting my carpets cleaned if I paid him on the side, which I said No to; he finally left. My main advice here is to always have another trusted person with you when you have strangers in your house. Never thought I'd ever be in an uncomfortable situation like this. To all you Yelpers out there please make sure that if an advertisement doesn't have a review or if carpets get cleaned for $49 which is on the stainmasterlv site; then it truly is TOO GOOD to be true. Also there are 2 stainmasters locations but they are both run by the same owner. read more

Stainmasters Carpet Cleaning - Proof that this is an upsell. The price went from $69 over the phone and then in person went from 222.84 to 200 to 179 to 129 - Carpeting Near Me

I am a PISSED off customer. I called the company and explained that I had a candle wax stain. They said they did not know how much a stain would be. But if they got it out, we might as well get the whole room clean. And talked us into 4 room for $59 special. The man gets here. Does not know how to get the stain out. He calls his boss and explains to him to use hot water w/ the solution. Wala magic, the stain is out. We inquire how much is it for just the one room instead of the extra rooms. He calls his boss again, and the price goes all the way up to 130. I will never deal with this company again. If i could give it 0 stars i would. Stay away from these scam artists!!!!! read more

They arrived 1 hour late. They came out and charged extra for pet stains as everyone else does. Those areas looked mostly clean, but with a few visible stains. The rest of the rooms still had dirty areas where there is waking traffic. When questioned about the stains that were still visible, he said that is the way it is because you can't get it clean and left. Called the office while he took off because he was in a hurry. They informed me that we didn't pay extra for shampoo. I explained that he didn't even say they only used water and also didn't offer shampoo as an option. They were going to send someone out to fix it. Scheduled it later that day and they called with a 20 minute notice and to make sure we were home. No show for an hour and a half. Then called again to find out what is going on and was told no more than 35 minutes more. Well, it has now been another hour and a half with nothing. Giving up and living with it. All these years I thought shampoo was different than water LOL. I'm so glad I stand corrected. Needless to say, I won't be using their services again. read more

STAY AWAY! I bought a Yelp-Coupon for this company. When I called to schedule an appointment, nobody knew what I was referring to. They did honor my Yelp Deal after going around and around. When they showed up, everything was an up-charge. They basically wanted to steam my carpets with water for their "special" they run. I went with another company for my entire house and just had them do one room, which used up my coupon I purchased. Carpet didn't look any better once it dried. I'm pretty sure they only cleaned it with water. I wouldn't use this company again. read more

Complete BS!! It's a rip off! They get u with a BS promo and get to your house with a different price. When u don't go for the higher package they do a shitty job. Worse experience ever. When the guys were done, they didn't even bother to go over the job. Don't fall for it! read more

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These people are ridiculous with the upgrades......DO NOT USE THIS COMPANY.. They will not let up.....they tried to haggle us 6 times...they started with the 59 dollar deal we originally agreed on and then shot up to 300+.....my husband caved in and took the 200 deal....when they left we saw that our inlayed carpet downstairs was coming undone so now we will have to pay to get it redone......they should be ashamed of theirselves.... read more

Beware: Bait and Switch Purchased the deal $40 for $59 or 4 rooms. When the worker showed up he said he couldn't clean the carpet without pretreating it and using shampoo. The new total he gave me was $219. After 20 minutes of negotiation and 2 calls to his boss, I got him down to $100. He seemed irritated after that and did my carpet as fast as he could. My carpet was left soaking wet and took over 10 hours to dry. The $100 I paid him still made me feel like i got ripped off. read more

DON'T HIRE...I just went through the ole bait and switch. I am a senior who if I got on my hands and knees could clean a carpet better with a brush and soap. Imagine going from $49 to over $300 for two rooms I felt sorry for the tech who was young and apparently needed a job so badly he chose to work for this HORRIBLE COMPANY. Now that I have read all these reviews, I feel stupid not sticking with Angie's list. I will be reporting to the Better Business Bureau. read more

I usually don't write reviews but in this case I had to. Called about their $59 coupon special for 4 rooms. Made an appt for this week and they were on time and then quoted a price of $605!! Now this is for a three bedroom 1400 sq. ft. home. I said I made and appt for the $59 special and the guy said they can't do that. I said why not. He called the company three different times before he finally said his boss said he could do it but only steam it no shampoo. They were in and out in 12 minutes, I timed it. Carpet looked better before they came. What a sham! Stay away. read more

BEWARE....this is Silver State Carpet Cleaning operating under a different name (read that company's reviews) To continue with Todd's post-they arrived at 7:30 pm and said that they would have to charge us for a new carpet cleaning. We said that they were there to fix what wasn't cleaned properly. They said no we need to pay again because this is a different guy. My husband asked the guy to leave. After he left, his boss called and tried to strong arm us into using their service since they said they sent a second guy there. My husband told them to stop calling us. He called back one more time. Do not use this company. We have had many reputable carpet cleaning companies in the past....don't be a victim of their Money Mailer scam!!! read more

I am very sorry I didn't check with Yelp first. What a scam!! After getting a quote of around $70 for three rooms and a sofa, the tech arrived on time and that was the only good thing about the visit. After doing his test spot, he proceeded to quote an updated price of over $400. After we finally got them to do the work for the ortiginal price, the results were shoddy to say the least. Every spot was still there and the whole job took probably no more than twenty minutes. He spent more time trying to sell us on the expensive job. Do yourself a favor and do not call Stain Masters, as far as I'm concerned they are only masters of the bait and switch. read more

Dear YELP Readers: I don't usually write reviews, but thought I would because I was happy with my Carpet service... Dirty to clean & fresh -- is something to smile about! Unlike -- the other reviews, I've had a remarkle experience with Stainmaster Carpet Cleaning Service. I'm a returning customer and have rec'd great service in the past (2011) and most recent service to date -- 10/15/12... From start to finish, the company was very professional! They honored their coupon/mailer, did NOT do a "Swith & Bait" -- but worked hard to clean my carpet to my satisfaction. My carpet, considerably large areas (approx 2000 sq ft) was sanitized as well, since I have pets. :) I will use SM Carpets again in the future.. Thank you guys! :) read more

Horrible! I to feel so bad for not looking at the reviews first for this horrible company. They quoted us for a 3 room deal ...price being two digits, then when the arrived to do carpet, guy was up selling forever, price was three times over what they quoted on the phone. Kept it up and kept it up saying that if they did the deal we were quoted the carpet would look exactly the same. Talked me and my husband into twice over what we were quoted because we really needed a good job done on the carpets. Carpets came out horrible. I think they only used water. They are so dirty and very crusty. I'm so upset and feel totally taken advantage of, I will say the guy Carson was nice and even brought me my diamond earrings he found on the floor. Great guy working for a horrible company. read more

I had same experience as everyone else on here with these clowns. Their 49$ special turned into 300$!! I refused and they kept calling their boss taking it down and down and down finally to 100$. But nope we still said 49$ and all they did was steam no soap. They were in and out in less than 30 min. Stay away thy are cons and should be put out of business. read more

I would give this company minus zero star rating. They show up two hours late each time, then make you sign a agreement to have a test done on your carpet so they could sell you more of their unnecessary services. They said they would charge me two dollars per steps, and when I refused to buy additional service and ask them to just steam clean my carpet, they used just water to clean it and my carpet was wet for two days and started to smell. They did not clean any part of the stairs. Two days later I called them and complaint. They made me another appointment from 2-4 and showed up at 5:45pm. The same technician came back took a look at the carpet and then called his manager. Then got in his truck and left. I will be filing with the courts next week. read more

This company advertises on gmail banners. I can't believe they are still in business. The obviously untrained worker vacuumed my carpets with a steam machine, and poorly at that. In my 34 years of hiring carpet care companies - this is by far the worse experience I've ever had. Future customers - BEWARE! read more

Stay clear of this business, they quote you one price then after dragging in all there equipment, wanted over $200.00, ended up just steaming the carpet... what a waste of time and money.I should have known better what a rip off!!! DON"T CALL THIS COMPANY!!!!!!!!!!!!!!!!! read more

This company is the most dishonest company in the world. They rip off customer. I am regret I didn't read the review when I hire them. I call 866-819-3359 get a quote for $101. When their guy came, they said the carpet is too dirty, need a deep clean, they quote $382. which is outrages. I asked they to leave, they won't leave, they spent half hour talk me to deep clean and scotchgard the carpet for $200 which I agree. they call me after half hours said the job is completed. When I back to the house, the carpet still look dirty. It seems like they just vacume it. When I ask the guy to clean the obvious dirty carpet one more time, he want more money. This guy is from Las Vegas, his cell phone shows Las Vegas. I am live in Los Angeles, I think the guy people are complaining just move to L.A. L.A. folks watch out, don't use this company. Their phone is 866-819-3359. They advertise $59 any 4 rooms with fliers. They are the worse carpet cleaning company in the world. V read more

WORST SERVICE EVER!! First and foremost I am very upset that I didn't check with Yelp first before using this company. I chose this company because they price seemed to good to be true....and trust me it was! I was immediately haggled for 30 minutes while they tech spoke with his boss and offered me deals over $200. When I refused the up sell and told him I wanted the $49.99 price that was given to me over the phone he gave me attitude even saying, "Since you don't want your couches cleaned appropriately...". He then proceeded to barely shampoo my couches not even going over the entire surface. Once he started packing up his stuff I noticed that he forgot to do a cushion and asked him to please clean the one he forgot and he replied, "Can't you just throw it in the washing machine"? At this point I was very angry and shocked at how I was being treated. Then it got even worse. He started throwing his stuff around and copping major attitude because he had to plug back in the machine to do the cushion he forgot. I immediately called his supervisor and was told that they would speak to him and let me know what they could do to compensate me. But of course I never even received a call back. THIS COMPANY IS A JOKE AND THEY ARE SCAM ARTISTS. DON'T WASTE YOUR MONEY. I guess they have never heard of customer service! read more

This company is a scam. Quoted 3 rooms for $49 and then the guy shows up and says it will be $364.60, he kept bartering the price and like the other review he refused to leave and then another guy shows up at my door. He ended the bidding at $199 and said if I tip him $20 on the side he would treat all the rooms the same. I was home alone and there were now 2 men in my house pushing the issue, so I agreed to the $199 so they could just finish and leave. 10 mins after they leave the pet area they treated with "extra" sanitizer and deodorizer already started to smell again. And the high traffic area that they took extra time on still had a ton of stains. I FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU, EVERYONE WHO WRITES THESE NEGATIVE REVIEWS NEEDS TO FILE A COMPLAINT. These people are scam artists an read more

Wish I had checked these reviews before hiring them. Like most of these reviews, I was lured in by their $59 four room deal. I only had two rooms and a closet that needed cleaned. After doing a "test strip" for carpet cleaning, I was quoted for $216 for the two rooms. Apparently, if you want the coupon deal, only let them use water since the upcharges are a per sq ft charge for carpet cleaners. I was stuck since we were moving out of state and I didn't have time to hire another company. After about two hours work, he showed me the results which looked no better than I could have done myself with a Rug Doctor. The final insult was when I paid in cash, the guy seemed put off that I didn't include a tip. Avoid this company at all cost. read more

I never post reviews but this experience was so horrible that I feel compelled to warn others. Like everyone else we were quoted at $59 for 3 rooms and $2 per stair for staircases. No mention of any possible increase in cost. Worker gets here and says right up front that the cost will be higher than quoted as he will need to use chemicals. I was like of course you have to use chemicals, that's why I needed a professional cleaning service. He lugs all the equipment in, tests a spot and quotes us $600. I told him no way. He then calls his "supervisor" who says he'll come down to $375. I asked what happened to the original quote and the tech actually said "Oh they just use that to get us here. It's called the bait and hook". I asked what it would cost to do the stairs and one room. The "supervisor" would not go below the $375. The tech then tells us that the supervisor says we live in a nice neighborhood so we should be able to afford it. Are you f'ing kidding me? The tech was actually not a bad guy but somehow is working for this disgraceful excuse for a company. After having the tech tell the supervisor that the "rich people" aren't putting up with his BS, we got it down to $279. Still ridiculously more than quoted. If we had been quoted that from the start I would have happily paid it. What a stupid way to conduct business. I felt like I was buying a car with all the haggling. The cleaning was actually ok. Still just can't believe the price was based on where we live. Unreal. Avoid these fools at all costs. You're better off with soiled carpets then to invite these idiots into your home. read more

I don't usually write reviews but this was a special case I want everyone to know that this is the worst carpet cleaners ever!!!!I would give them a 0 rating!! I called and got a quote and the said that it would be 109.00 I thought great normally I go with stanley steamers but didn't want to pay what they charge! so the guys come and start cleaning the carpet and then he stops and tells me to get the carpet completely clean it will cost 285!!!! i'm like i was told 109 he said that would be just to shampoo so than he said that he would do 185 so I'm like what choice do I have? by the way the carpets were not that dirty. he finished cleaning the carpets and they looked like nothing had been done!!! so of course because we were moving out the landlord said they were not clean enough even though I had them cleaned and took it out of my deposit!!!!! I called and made a complaint and all they said was they would come out for another 100 dollar charge are you kidding me there was no way I was going to do that..... Never ever go with this company they just want to scam people! read more

3 rooms for $49. they got here and wanted $450. The most I would pay was $100 + a $40 tip. They went so fast that I am going to have do it over myself with a rental unit. DON'T USE THEM. read more

SICK!!!! Do not use, got the $49.99 cleaning on 10/9/13, the guy tried to upsell me, knowing I was having an emergency with my dog being sick. I stuck to the deal, the carpets were filthy afterward, I paid him (wish I wouldn't have), he left and my husband got home and saw how bad they looked, he tried to call and demand a refund, the guy refused to give us our money back. The carpets stunk after he left. I got Rugratz to come in today and the carpets look the best they ever have. It was 55 bucks and this guy did an AMAZING job. Pissed I didn't call them first. read more

Wish I would have seen the reviews before having these "BAIT AND SWITCH" artist's come out to do my daughters carpet. They do a "test" area in the dirtiest part of the carpet...then bring you in to tell you that the carpet can't just be steam cleaned, it needs to be shampooed AND the traffic areas will have to treated with chemicals!! When I called to make the appointment I called the office TWICE to make sure that the 49.99 special was in fact for three rooms and that was the real price and was told twice that it was 49.99 for 3 rooms!! These guys show up and Im RE-quoted 175.00... I look at the carpet, it has this big rectangle of clean carpet and I'm told that the steam cleaning will not do the same kind of job...(so basically we have a "patch" of clean carpet and the rest of the apartment is "steam cleaned" in about 15 minutes with no effort to blend the huge clean spot) This job was a "move out" cleaning so we were not looking for a deep cleaning, hence calling on the 49.99 special, knowing that the apartment management company would be coming in right after we moved and clean it again, BUT.....Now we have to explain why there is a patch of lighter carpet in this apartment!!!! WHY ARE THESE PEOPLE STILL IN BUSINESS??? I Guess because of people like me who didn't read the reviews first.....well, I'm not going down quietly!!! read more

Stain Masters Carpet is the same company as Silverstate Carpet that you see in your mail flyers. Tons of consumer complaints! They advertise $49 carpet cleaning for 3 rooms but that is for steam only with no chemicals. They say it's carpet care solution but it's just hot water. For $179 they'll do the rooms with a pre-treatment and teflon afterwards. Hogwash! He's on the phone to his boss when I said no thanks. Now the deal is &119 to $99 for pre-treatment. I said OK at $99 but after he steam cleans the one master bedroom, I run my hand over the carpet and I get a bunch of hair that was never sucked into the vacuum. I wanted to feel the suction power and it was worse than a cheap vacuum cleaner. Trust me. This is a fly by night cleaning company that uses cheap cleaners and lousy equipment. Don't play the Bait & Switch game with these cons. read more

Where to begin? I should have searched Yelp first...won't repeat that mistake. They were late, called and argued with me over the location...not an auspicious start. I finally told them that if their crew wasn't there in 30 minutes, I'd consider the appointment cancelled, and that I didn't appreciate companies who argued with me over whether I know my own address or not. When the tech came, he shoved a form at us and told us to fill it out and sign so he could get started. I read it, filled it out and signed. We'd called about the special, and had moved all the furniture in advance for them. The tech asked to borrow a crescent wrench and spent about 15 minutes fiddling with his extractor. Then he began...and pretreated a square in the middle of my dining room for a "test spot". I immediately objected, since a test spot should be done in an unobtrusive area, not the middle of the room. Once he was done with the test spot, I was pleased with the result...until he mentioned that the service would be costing $338! He tried to explain that the test spot included shampoo and stain treatment (we'd had no stains). I told him to do ONLY the advertised special and he continued to argue and try to upsell. I warned him he was in serious risk of being asked to leave if he didn't stop the sales job. He then told me he could do the steam job, but he wouldn't be getting the carpet clean and the test spot would stand out badly. That's it. He was told to immediately leave...and he insisted on being paid! They're unprofessional, they try to bully and manipulate, and they're incredibly dishonest. There's no way I could ever recommend them for ANY JOB, and would urge consumers to avoid them at all costs. The carpet cleaning company we ended up with was aghast at the charges when we told them. Use this company only if you have money to waste and need someone to take advantage of you. read more

PLEASE PLEASE DO NOT make the same mistake that I made and allow these SCAMS into your home. They quoted me a price of $99 and like the many other victims that wrote reviews on Yelp they haggled about the price and tried to charge me over $400 to clean 3 rooms and 15 stairs! They said it would cost extra to use the chemicals that are necessary to clean my 2 year old carpet that was in great shape until they came in and flooded and ruined my carpets!! The tech assured me my carpets would be dry in 4-6 hours which was a lie! I had to shut my air off in 106 degree weather and blast fans on my carpet and it still took over 40 hours for the carpets to finally dry! Now my carpets feel rough and stiff and are no longer soft like they felt before I got this service done. I have left messages to speak with a Manager with no return call after 4 days I called again and spoke with a very rude woman who did nothing to resolve the problem, she had an attitude with me and wasn't the slightest bit concerned about the service I received. I have gotten my carpets shampooed at least 40 times and have never had an experience like this. I will be reporting these scammers to the BBB and am also filing a suit in small claims court for the damage they did to my carpets. I hope this review saves any future victims from getting coned by these rip off artists! read more

Worst carpet cleaning ever, do not use these people, don't do it, you will regret! Not kidding, they advertise $49 for 3 rooms, the guy arrived and told me it was $59, and for one room it was $39. They don't use detergent to clean, detergent costs double, pretreatment is triple, it's a joke, if you take your car to the car wash they don't tell you if you want soap its gonna cost double, how else are you supposed to wash something without soap/detergent??? You can't clean something with just water... ridiculous. What business charges for soap? drycleaners? no. carwash? no. hair salon? no thats like buying a pizza and the guy says if you want sauce on the pizza its double. rip off. I've had carpets cleaned before by other companies and they charge one price to get the carpet clean, not vacuum your carpet with water and leave it soaking wet. DO NOT USE THESE CROOKS! read more

Don't waste your time! I called then to find out what their current offers/deals were. I was told they had a $49 special for 3 rooms. When I asked what it included I was told it was a full cleaning - not just a "steam" clean. If they had told me it was a steam clean I would have never scheduled the apt. Once they got to me house he asked me to sign an agreement for the cleaning. He left to get some equipment for a spot test. I to him there was no need I just wanted to know how it was going to be. He insisted that they had to do a "spot" test to determine how much chemicals they would need to use. As I have animals any time I head the word chemicals I get weary - so I asked what kind of chemicals they use and he had no idea. He asked me how long it had been since I had my carpets cleaned my response was less than 2 months ago, he said that due to the stairs (which had occurred in the last week) that it would be around $340 to clean 3 rooms which are not huge. I told him that if he could not perform the job for the price I was told over the phone for a full cleaning including shampoo and rinse - that I would not pay any extra as I was told this would only be $49 not $340. He proceeded to call his "manager" who insisted that I was told the special is only a steam cleaning, and that everything else was an additional cost. I told them I was not going to pay and that they could just leave. The worker proceeded to tell me that they were going to charge me a $25 cancelation fee which I refused to pay. I did not cancel they refused to honor their end of the verbal contract I entered into with their employee when I scheduled. If I could give a negative star review I would. Worse company every and a waste of 2 hours of time. I have company coming in town tomorrow and now I have to clean them myself which I was trying to avoid. read more

A true bait and switch... they run ads in paper 4 rooms for 59.00. had two rooms and was quoted 40 over phone... they showed up and wanted 175 for what they called deep cleaning.. NO SUCH THING... Got them done for 75 by another company read more

I also don't usually write a refview unless I feel like I was duped. Was quoted a great price on phone and when tech arrivied went from $39. to $219. Wow. Not a great way to do business. After a negotiated price the job that was done wasn't any better than if I had done myself. After reading alot of the other reviews I see I'm not alone. Terrible company go somewhere else. read more

Called to get the 3 rooms/$49 special. After doing a test clean the guy doing it (who actually was a very nice guy) told me the total came to $242!!! He said that $49 only covers a basic steam clean with no chemicals. What a sham!! Got the price down about $100 because I really needed these carpets cleaned but I WON"T EVER USE THIS CARPET CLEANING COMPANY AGAIN! Should have looked at reviews before I called them - shame on me! read more

What a complete ripoff!! $49 flyer. After I spent the morning moving furniture, etc, he told me it would be $383 ...what a joke.

This company sucks, they advertise a weekly special 4 rooms for $59.00, but when the cleaner gets here, he says that total would be $163.00 to deep clean all 4 rms. How do u jump up from $59 to $163 ? that's crazy... believe me when I say my carpet was not that dirty, no stains. I have a pet that spends more time in one bedroom so I wanted that room deodorize well. I did expect some kind of mark up but not that much. So I asked what would it be to deep clean the one room and do what ever bull... steam clean to the other 3. Because I was not planning to pay no more than $100. The total was $108 and the job was terrible in all rooms it took him seconds, to spray something that look like water, no care, no special attention, and the carpet was still dry in some areas... Its bad business to advertise like this, (basically u get a muddy mess from are advertise price of $59 or u pay more). Why would any company advertise like this? I rather u say " this is are only cost it's a bit pricey but we are the best and we do a great job", because if I had known I would have been prepared to spend whatever the cost was. I should have went with Standley Steamers they were honest and they gave me the real cost from the beginning, but I thought I had found a great deal. BOY WAS I WRONG. .. did I mention that they were a hour late my appt was @ 7:00 he didn't show up until 8:00. I had to call several times to see if he was still coming... my advice keep shopping. I wish I saw these reviews before they came out, I never complained on anything like this before, but people should know. All of us can't be wrong. read more

Similar to other reviews, they engage in deceptive advertising by offering a $49 deal but then wanted $540 when they showed up. When I asked for just the original agreement the worker didn't want to do it. The worker was on the phone to his office and even gave me the phone trying to convince me to take their overpriced deal. In the end, I could not trust them to perform as agreed so I told him to pack up and go. They then wanted a $25 cancellation fee. I refused told them they broke their word and told him to 'right now pack up and go'. I got out of this with no cost but two hours of waisted time. DO NOT USE THIS COMPANY. read more

Tought me a big lesson, use Yelp prior to hiring an unknow provider. I responded to an advertizement for a $49.00 carpet cleaning, any 3 rooms. They arrived close to our set time, quoted me $349.00 to do aprox. 400 sq.ft. I was able to get the price down to $209. I agreed because the test spot they did was very good. It is an entrance area and gets heavy traffic. It has now been 3 weeks and the dirt is now starting to surface. I will never use them again and will use Yelp for any kind of service I will require in the future. read more

I was quoted 39.00 for 2rooms. I only had 1 room, 15 x 15, with no furniture. When tech arrived he did a test spot and quoted me an new price of 160.00. I told him to leave. He called his boss who had given me the quote. I spoke to JJ his boss and asked why he had quoted me 39.00. Never got a straight answer. I told the tech to leave and the tech offered to do it for 50.00. He did a great job and it took less than 30 minutes. read more

DO NOT USE THESE GUYS!!! WORST SERVICE EVER!!! THEY RUINED MY $500.00 CARPET!! BEWARE of the three names this company is operating under: Stainmasters, Silver State Carpet Cleaning, and Carpet Cleaning Service. This was one of the worst experiences I have ever had with a "company" (if that's what you want to call it)!!! They came in and cleaned my stairs and two area rugs ($150.00:()...then tried to upcharge me on other services. They completely destroyed my beautiful sea blue area rug...it's brown now. They tried three times to fix it, but surprise, surprise...they couldn't fix it. I have now called at least 8 times asking to talk to Nathan, the owner, but they either give me the run around or put me on hold for ten minutes. All I want is for them to reimburse me for my carpet, and they are not capable of doing that. I'm still dealing with these incompetent people! NIGHTMARE! read more