Super dog friendly and I love this! I called ahead to check this and some one had actually picked…read moreup the phone! I went in looking for something auto related... which they didn't have. Hmm. PRINCESS AUTO! lol! No car parts here and barely any accessories! More like a Lee Valley Tools. This company is Canadian which is cool and more stores are currently being built. Staff were friendly. Dog treats up front! The store was crammed full of stuff. Nothing fancy. Kind of surplus store meets Canadian Tire. Perfect for the Mr Fix It type guy.

I've got to pipe up! I love it that Princess Auto has opened up shop in the true west end of…read moreOttawa! If you are familiar with the brand, Princess Auto sells all kinds of car maintenance products, and shelving and other items to outfit your garage to do the repairs and maintenance required. They have things to fix your car: wheels and tires (after all, it's winter now... are your snow tires on?); doodads to check the pressure of your tires; trailer hitches; and all and sundry for the DIY car enthusiast. So why do *I* like it when I don't know the right side of a wrench? Because they are Canadian owned and operated, and they sell work gloves and those heating things to keep your hands and feet warm in the winter. I go there maybe every 3-4 months to check out what is on display. It's different than a hardware store, but also good and useful.

I normally do around 6000 dollars a year in business with caps. Today I was returning a power…read moresteering belt un used for a return (normal business) I purchased this for a job I did in June,did not need the part ,in my mind I would return the belt next time I go to caps.. apparently the new policy is no returns after 30 days!!! The place has gone to shit in the last year...often I was given wrong parts in the past,I live 2hrs away so not always in ottawa ... in my case I'm done with caps

Don't purchase winter tires here. I have a defective tire ten minutes old and they refuse to help…read moreme with warranty. My mechanic shop tried to mount the tire and it would not balance until 5.5 ounces of weight was used - double at least the normal amount of weight required. Still, it will warble at speed, potentially putting me at risk. CAPS staff resisted right from the moment I started talking about the issue, looking for ways do deny the warranty claim ranging from the age of the rims (brand new car) to asking if the tire was mounted on a rim, etc. with the clear desire to find anything they could to not have to help me. The shop that mounted the tire is very experienced with master mechanics and tire specialists. CAPS are very familiar with the shop but still tried to question the mechanic's findings. Our vehicles need to be safe, and the tires we buy should not subject us to danger. A vendor who sells tires and refuses to help you with warranty issues is not a valid place to shop. Take my advice, get your tires somewhere else where the policy regarding warranty issues is something other than complete denial.

When my sons car was broken into on Boxing Day evening he needed a replacement drivers door window…read moreand trim. Unbelievably, the dealer couldn't get one for about 2 weeks so I decided to call some scrapyards. A-16 was the first I called and Nabil, the owner, told me immediately that he had the parts I needed and he would call me back when they were ready. True to his word he called within an hour and about an hour later I had the spare window, which was $75, less than the $220 the dealership quoted. A-16 are an awesome business. They have used parts, gently-used parts, reconditioned parts, refurbished parts and can get you new parts as well. I had a small crack in my rear light unit that was going to cost me around $400 through the dealership to get the part. Nabil got me a replacement after-market, new part for $115. If you have any need for parts for your car, and are ok with gently used, then please give A-16 a call. If they don't have it they can get the part for you at way less than the dealerships.

Needed to get work done on my 2008 Ford Escape, A16 took it in quickly , work was well done and it…read morewas a fair price ... and a smile to boot .....

Pleasantly surprised about my last auto repair quote! Love that they have an extensive inventory of…read morecar parts so you save on the price of parts.

Really disappointed. I purchased a new circuit board for my taillight and it didn't work straight…read moreout of the box. I wasn't upset I just assumed I'd exchange it and move on these things happen sometimes. They have made exchanging this thing crazily hard. I don't have my paper reciept anymore but they had to order it for me so no big they should have proof in their system. "we'll have to see what we can find and call you back." Seriously? I just want to exchange it for the exact same one...

I had ordered a cv axle for my Jeep. I followed all of the prompts to verify the one for my…read morevehicle, which is stated for a 4x4 on the site. But what is not stated is that this certain axle is meant for an all wheel drive not 4x4. Mine is a front wheel drive/4x4. I finally got to chat with customer service, worst experience ever!!! He basically said that I did not know what I was talking about when I tried to explain the issue. I have been working on cars since i was 14. I'm no idiot about them!!! So now I half to suck up the loss and ship the item back because their criteria on the site does not explain the difference. Never again will I deal with this company!!!!!

I was interested in exhaust for my car. Within 3 months the…read moreprice was $197 to $202. then $406. What is going on? Terrible customer service. Stay away.

Ordered a part online and picked up in store. Order was filled very quickly. When I attended the…read morestore for pickup, staff (Jean and colleagues) was helpful, efficient and extremely friendly. Will definitely be giving them future business. Thanks so much!

Hello , I have been…read morea Hyundai car owner for the past 8 years (client at Barrhaven Hyundai). Recently I was planning on trading my 2018 vehicle for a new 2025 vehicle. I started the sales process and unfortunately I had to step back . The sales team was very understanding and wished me the best. I wanted to reach out to say Thank You to all for all the time and effort and also thank you for the great service. Special thank you to : Elie, Nas, Abdul, (Sales), Nicola, Cora and Melissa (Service) .

Whatever your circumstances DO NOT service, buy, or sell your vehicle at this location. You're…read morebetter off conducting your business with children. If you see this comment after you've conducted business with them, please do your sue diligence and get EVERYTHING in writing. This is the position of their general manager. The onus of transcribing your dialogue with the ill advised staff is placed on the customer. You're better off conducting business with children. P.S - Always get a second opinion from other other, I mean actual, professionals before going into business with them

Got a cabin filter here because the place I usually get it from was sold out. Not only was it…read morealmost half the price, but the quality was better. And, the customer service from the person at the counter was excellent. I'll be coming here from now on!

Needed a replacement windshield wiper for older model (to save embarrassment, I won't say how old)…read moreHonda Civic. Canadian Tire couldn't help but guy referred me to NAPA Auto in Nepean. Apparently, Honda is notorious for hard to replace parts. Long story short, both guys on the morning shift were extremely helpful, not only in tracking down the correct wiper but installing it for me! For a $14 part. Try getting that service at Canadian Tire! Highly recommend.

Never had issues getting parts. The service and customer…read moreexperience are excellent. Friendly and great service. I plan to keep going back. I highly recommend Sean and his staff.

Alliance is like a needle in a haystack. Think of all the…read moreauto parts stores in Ottawa. I feel as if I've contacted them all at one time or another to get stuff for my car(s) whether it's a DIY job or a part that my mechanic needs. Alliance is that needle, and it might as well be made of gold. They have what I need most of the time, as long as it's not a specialty part that can only be found at the dealer. And, their prices can be surprising low for quality parts - not the cheap junk that you'll find at other discount parts places in town and online. Chris was really helpful and friendly. He will be the first person I call the next time I need parts.

Excellent customer service, Great prices on parts. Will use for fasteners and supplies in future.read more