Buyer beware. Using the online booking system to to reserve a bus trip to Sunshine Village, I…read moresearched for buses leaving the next day and when I saw a nine AM slot available for two people I purchased it. I then realized that there was a mistake and the bus had left at 9 AM that same day, or nearly 12 hours after I was booking it. Yes I realize that I should have been more careful but I also didn't think that an automated system would let me book a bus that had already left. I called the next day to let them know about the error and they offered to put us on to the 9 AM bus as we had intended to book. That would have been fine except that we were still almost two hours away in Calgary. Then the fun began. After many, many questions I asked that the money be refunded. The person on the phone agreed. Four e-mails and a number of calls later, still no refund. I now have to get the credit card company involved. No integrity or service here.

Disorganized and an hour late starting out. Best for beginning snowshoers…read more We waited for the bus in Banff at the appointed time to go snowshoeing with WMA. With his clipboard showing 12 paid customers, the driver/guide arrived in a van with seats for 11 passengers(!). After he finally realized his miscalculation, he called the WMA office. Following a 45 minute wait, a taxi arrived to take the 12th passenger to the ski resort behind the van. The web page description indicates a 2.5 hour trip on snowshoes. Including the gondola and chairlift rides up the mountain and frequent stops to explain how to use snowshoes, walk in them, recover from a fall, break for cocoa and cookies (provided by WMA), detailed descriptions of continental divides, local fauna and wild animals, the total actual snowshoeing time was probably just over one hour. For a beginner, this is probably ok but any experienced snowshoer will be unsatisfied. The terrain is varied, expansive and beautiful; our beginning altitude was 7875 feet, descending c. 1000 feet to the gondola ride back to the van. The guide was very nice and is expansions clear.

Kelly was an incredibly helpful and kind individual who assisted me and my fiancée in a very…read morestressful time. We foolishly dropped our engagement ring in the rental car and after an hour of desperately searching, we went to an auto shop. Kelly was kind enough to drop what he was doing, reassured us. and found the ring within 10 minutes (it had fallen in the emergency break slot). He made sure I was well taken care of and felt genuine and sincere. He didn't even take any sort of payment from us. Highly recommend this place and cannot thank him enough for his quality service!! Also Rex the shop dog is adorable! He saved our engagement day!

Halfway through a two week road trip the sliding door in our van wouldn't close. It couldn't be…read moreforced so we made the drive from our campground to Banff with the door stuck open. Banff Service was super responsive and helpful and had us back on the road with an emergency fix in about 10 minutes. They saved our trip!

I am driving a german car and know about special requirements of my car. Therefore I came in a day…read morein advance to ask if everything is in stock they need for my car. I was assured they are ready for me to come in the next day. When I came for the oil change a day later, what a surprise, I was told they cant do the oil change because they are missing parts... After mentioning that I came in a day before to specifically check on that, he just shrugged and asked me to "try again next week"...

NEVER GO HERE! I…read morebrought my 2018 FORD F150 for an oil change and they FORGOT to put oil in the Engine and seized it!!! 18,000$ for repairs at ford. They would not do the work at ford. They found a salvaged engine and had the work done at their shop of choice. There was not negotiated with them. I get my truck back 27 days later... and there has been nothing but problems. After talking to the VP Javid Hashimi, the refused to take accountability of the situation. They wont cover any of the cost to repair my truck that is now undrivable. This corporation is absolutely criminal!! AVOID AT ALL COST!!!!

They took me in right away and did such a good job with changing my tires. The guys always ask me…read moreto come back and retorq my tires and ensure I feel comfortable / informed about the decisions I am making with the services.

We relocated to Okotoks 7 years ago from a small where I was pretty much forced to do all my own…read moreauto repairs and service. Moving to this much larger centre I tried a couple of different garages to take care of my vehicles. When I went to OK Tire here in Okotoks I found the crew there knowledgable, pleasant and accommodating both with tires and mechanical problems. Shayne and his crew are always professional and safety conscious. Shayne also does his best to ensure affordability which is also important to those of us that are retired and on a pension. I wouldn't go anywhere else.

A few months back my VW van over heated on me and died on me on my way to Panorama, so I needed to…read morehave it towed to a shop so I called around and asked places If they worked on old Volkswagens and Vince said he could. I brought it in and he he said that the smoking from my engine was probably a shorted wire (I should have just left as soon as he said that) and maybe the head gaskets had gone. When I got it back (which took a while) he had changed some wires, a sensor and an oil cooling coil and never made mention of the gaskets again. I drove not even 2 km down the road and it died on me again so I called him up and he told me to bring it back in. The second time he claimed that it was the throttle body and said it died because the engine was running two rich and it messed up the oil pressure. I called a VW mechanic I knew back home and told him the situation and said it was not impossible but that it sounded much more like a head gasket but with out looking he couldn't say. After another 2 weeks I got the van back with a rebuilt throttle body and a few new coolant hoses. It had troubles starting that It had never had but It ran. I drove back up to Pano and sure enough by the time I get there my temp light was going nuts, smoke pouring out the back and my oil pressure light and warning alarm all yelling at me. The exact same thing I brought it in to him for. I called him, and as you can imagine I was furious, I told him that he never fixed the problem and his response was "It runs now, when you brought it back It wouldn't start. It's an old engine there are lots of problems." and then said to bring it back. But seeing as by this time he had it for a month, had charged me just under $1200 (would have been more if I hadn't caught the random extras he tried to charge me!), and hadn't fixed a thing, I did not do that. I had it towed to the Volkswagen dealer service shop in Cranbrook, explained everything to them and the first response was "Nothing he did makes any sense at all. He went about it completely wrong). They Looked at the Head gaskets and said the internal engine components were so over heated they had turned blue and probably were all warped. They sent the gaskets to a machine shop and confirmed this and recommended a whole new engine. They said that there was NO coolant in the van and that I had been driving around like that. In the end they fixed it because this guy has no idea what the hell he is doing. One of my friends had an oil change here in is new Ford, and a few weeks later drove to Calgary. While he was there his oil light came and the car wouldn't start. He took it to a dealership and they said it was just a faulty oil filter. I do not recommend any one goes here for anything no matter how small. He has no clue what he is doing and had terrible communication through out the entire process. In the words some one else who has dealt with him "I wouldn't trust that guy to pour me a coffee".

From the owner: Automotive Repair In Invermere BC Brakes, Oil changes,…read moreShocks, Struts, Steering, Tune-Ups, Electrical, Remote Starters, Diagnostics

Absolute worst attitude and rude front line staff. Some of the worst I've ever experienced. Take…read moreyour business elsewhere. They need some serious attitude adjustments.

While camping up in Yoho/Banff, I found I had two tires that were bald. I stopped in the first…read moremorning available along with my wife and our three kids. They graciously bumped us up to get us back out for vacation, and even shared the cupcakes one of the office staff had brought with my kids! We were out in just a couple of hours. Friendly, honest service. I'm grateful for their work! Other places told me they couldn't get it done until the next week.

Bad service, poor diagnosis and pushy sales. I brought my car in for oil change and to check…read morevibration in tire. I asked to have tires balanced. I was told that I absolutely needed new tires and that there appeared to be uneven wear on tires. I requested a 4 wheel alignment in case that was the issue. When I went back to pick up my vehicle I was told that the only way to correct the vibration was to buy new tires. When I got home, we took the tires off and rotated. One of the tires had a big chunk of tar stuck to the inside of the rim. We removed the chunk of tar and no more vibration. Consumer beware - service agent was extremely pushy and mechanic did not do his job - if you can avoid this place I would highly recommend that you do so.

We had a tire pressure issue while visiting Banff and Hertz would do nothing to help. Banff…read moreservices were able to get us in quickly and repaired the tire. They were wonderful, professional and very efficient. Highly recommend.

Wow. Such a great people and ofcoruse service. Honest, kind and most important professionals!!…read moreI wish we have such a reliable mechanic shop in Miami.