What a great experience we have had with this company so far. Anthony arrived at our house 15 mins…read moreearly to set the new tank. Bonus! He was friendly and courteous. Double Bonus! Anthony was very thorough with everything - checked and then checked again that the tank was level, lit all gas appliances, and then double checked everything again. I was impressed.

From the owner: Based in Grand Rapids, Michigan, Crystal Flash, Inc., is a 100% employee-owned energy distribution…read morecompany serving residential, commercial, and agricultural customers across Michigan and other Midwestern states. Crystal Flash specializes in the sale and distribution of propane, diesel, gasoline, and lubricants. The company currently has more than 320 employee-owners and is one of the largest independently owned energy suppliers in the state of Michigan.We want you to feel comfortable when you welcome us to your home. That's why every single Crystal Flash employee goes through extensive background checks.We have offices located throughout Michigan. We are active in the communities where we live and work and are proud to give back through several areas of philanthropic support. You might see us at the county fair or fundraiser events. As a local business and neighbor, we love to connect with our customers.

Johnson's provided excellent service at a great price! They saved us on a Sunday when our second…read morehome got unexpectedly low, and the manager was very nice to work with. We can't say enough nice things about them!

Had the best prices around! Everyone was super nice throughout compaRing prIces, setting up…read moreaappointments, and the guys that came out to do a lIne test and fill. We will certainly continue doing business with Johnson's!

I had an appointment on Friday or so I thought. I was at less than 20% when I called on Tuesday…read more Well the propane was NOT DELIVERED. So I called Friday afternoon and was told I should be fine till Monday am. We'll I ran out Sunday night. I called and even talked to the manager. I was told he would be sure to get my propane delivered asap. We'll it's 4:00 pm NO PROPANE! I called again and was told they would be there, I explained it was 50 degrees in my house. Heintz propane has let me down. I will be looking for a new supplier as they say asap! Great customer service.

From the owner: Hometown Propane Providerread more

I purchased a home with a leased propane tank and was trying to find the company that owned it to…read moreset up an account. Crystal Flash was the 7th company I called. Even though the tank didn't belong to Crystal Flash, the rep was able to tell me who it likely belonged to based on the color. She even offered to send someone out to help identify it if I wasn't able to find the company that owned it. This is above and beyond customer service from a company I wasn't even a customer of. The company she thought it was turned out to be correct and this saved me time from calling up more random companies. I greatly appreciate this level of care from any business. If you're looking for a new propane supplier, I would recommend them.

Not happy with the customer service whatsoever the first time we called the lady was very rude and…read morewas not helpful The second lady we called was helpful Thank you to that lady but I do not recommend Crystal flash

Nice and friendly. Very helpful getting us in the right direction . Yelp has the phone # wrong and…read moreits location wrong. 343 0761 and its in west branch

Installed our furnace they found it was leaking carbon monoxide into our home. With parts and…read moresupplies running low they were still able to get us I've been running prior to the winter season highly recommend them very sufficient.

I was on an autofill program and ran out of propane in the middle of the night in the dead of…read morewinter on a weekend with a newborn in the house. After calling a few times and finally getting someone to return my call, I was told that I should have kept an eye on the level in my tank. I told them I had propane for 20 years and never had to do that and never ran out in all that time. We had to leave because it was so cold and they couldn't tell us when a truck would be out to fill the tank. When I talked to them in regards to selling my house and the steps I would need to take if the new owners didn't want them for their propane company they simply said to call them with the date and they would get the tank and gas and refund me for the price paid. Well imagine my surprise when I was charged $75.00 for labor and $92.20 restocking fee! They also knew I was moving out of state and would never use their service again. They could have spoken the truth.

Used to be a good company but lately they turn to crap waiting 2 to 3 weeks for a propane delivery…read moreand calling three or four times and promised delivery and didn't get it. Had to call the main office to finally get propane will be leaving them and finding another propane company

We are restoring a century-old log cabin and needed a propane provider. Being new to propane, I…read morecalled five different companies that served the Grayling Ausable River region to ask questions, compare rates and get a feel for their customer service. Every other company just referred me to their web sites and FAQ and a couple told me that their scheduling/service was limited. Fick and Sons Grayling was the best on every level. I was lucky to reach Brian Klemish when I cold-called Fick. Even before we settled on Fick as our provider and opened an account, Brian offered to drive to the cabin when our HVAC installer would be there; he helped select the best location for the new stub and advise us re the best size and location for our tank. Later, Brian walked me through their service plans and helped me set up our account. Kari, who handles scheduling, thoughtfully scheduled (and rescheduled at our request) the install and service around our contractor's and our schedules. The day set for the installation, Evan and Trenton also consulted about the best location for the tank, placed it, ran the line, fired up the furnace and walked my wife and me through everything including propane safety. They got their work done expertly and without delay and yet were thoughtful, friendly and patient the whole time. That we experienced the same friendly, expert and accommodating customer service from several different Fick folks at every stage from cold-calling to ask questions through to installation and ensuring the new heating system worked tells me it's not just a coincidence, it's the way Fick and Sons does business. We highly recommend this company and their people. We're grateful for the help, the care they showed us and the education they gave us at every step.