We had a great experience with Matt at Elm Environmental. The work he did was prompt, organized and…read morerespectful to our home. We had called a couple other contractors, but no one called us back for days. Matt responded to us right away! He was knowledgeable and personable. We were very grateful that he came over to asses our basement situation and got us an estimate within a day. We had a rather large area of mold from where water had got in and some asbestos wrapping around a few pipes in our basement ceiling; it was gross and we dreaded having it removed, but Matt came right in and took care of it and now it looks so much better!

Matt was right on time with the start of a challenging project in my crawl space. He was very easy…read moreto have in the house and very careful to keep things upstairs clean and organized. His work was finished on time and I can already sense a huge improvement in the air quality. I especially appreciate that he carefully explained each step and why he was doing what he did. His communication was great- I never had to chase him down!

Octagon did a fabulous job after a burst pipe disaster which destroyed kitchen and several rooms…read more They were very responsive to all my concerns, valid or not. Blaine was fantastic and made sure that my house was in perfect readiness for rebuild. I would give them 10 stars if I could. Thank you, Blaine, Maddie and Octagon!

Choose someone - ANYONE - else. Unfulfilled promises, lack of communication, poor service from…read moreProject Manager Jason. When I called to talk to someone higher up, they hung up on me when I said my name.

Had a late night emergency that included sewer back up in our basement. Servpro came right away and…read morestayed until 3AM. Removed carpet, items that were damaged, no questions asked and continuously communicated throughout the cleanup process which was over the span of a week or so. Because of their swift and efficient cleanup, structural damage was kept to a minimum!

If you are looking for a company that will respect you or your belongings, please keep looking. I…read morehad a fire on the 3rd of July, 2020 in our small 1000 sq ft home (VERY important part to note). I hired Servpro on the 4th, and no matter how much I called, the pack out did not begin until the 14th?! The lady began to pack items that looked dry and was going to even pack all the furniture. She was kind, but uninformed by her manager. No one told her the fire was almost 2 weeks before and it was hot out. They sent a lady with experience and a teen with ZERO experience to pack out everything. So many items lost due to their lack of speed. They overlooked the basement where everything molded played it as a "clean in place". It was not cleaned; it all had to be thrown away by us. When "demo" began with the dumpsters, the guys were smoking on the porch, taking break after 10 mins back from lunch and not even employees of Servpro. We had different guys and they were day laborers. No matter their work ethic was so on point. It was embarrassing. They left trash around the window sills and even in the yard. Who doesn't clean up? Their slowness to react ruined a $5000 commercial grade freezer in the basement. It could have been saved if they had got in and didn't let everything spoil. Have I mentioned that it took weeks for them to remove the fridge from the kitchen. It smelled so bad we had to hold our breath to enter. They put it in the middle of the living room floor leaking?!!! The smell was so bad. There is so much more, but this is just the surface of their terrible service. When you have a fire, there is a lot going on, they will not make it easy for you at the beginning, and especially not at the end. They have received almost $40,000 from the insurance company and now they want almost $13,000 more! No call, just a lawyer letter today. This, of course, after the thank you card with a $5 Dunkin' Donuts card?! Just a word of caution to think hard and try your best to get several references if you can help it. Beware of Servpro; no price, no quote, no budget, no communication, no heart, no work ethic, and not customer centric. Hire anyone but Servpro. It may be best to have someone on speed dial; really. :)

Professional Experts! Our family is in good hands- will let you know as the process unfolds.read more

Please reconsider when using #PaulDavisRestoration . We have been waiting for them to do a large…read morecommercial rebuild after a fire to get an email from the insurance company stating that Paul Davis Restoration chose not to do the project after telling us they were doing it and had someone lined up to do the roof in 2 weeks. Never heard a word back so I had to check in and the insurance adjuster told us this!

So pleased with the work that was done. The technician was very professional and efficient. They…read morewere even able to get some stains out of the carpet that I thought was going to be impossible.

Broke the windshield of our volvo station wagon while loading carpets. Initially took…read moreresponsibility but refused to pay for it. Apparently it cost too much ($1800) Refused to reimburse us for it. Cheap, slimy, unethical behaviour. Basically we'd have to take them to small claims or file a claim on our own insurance for their mistake. Awful people.

They were responsive and professional. Came out the next morning after a burst pipe in our basement…read moreand dried it out. Worked well with my insurance company too.

From the owner: PuroClean of Portland is a damage restoration contractor serving the South Portland, ME area…read more Services include Water Damage Restoration, Emergency Water Removal, Dry Out Services, Mold Detection, Mold Removal, Burst Pipes, Sewage Cleanup, Toilet Overflow, Odor Removal, Flood Damage, Leak Detection, Basement Flood, Fire Damage Restoration, Smoke Damage Restoration, Board Up Services and Trauma Scene Cleanup.

I had the entire contents of my home (antique furniture covered with soot) picked up by "Clean…read moreMoves" after a fire in my kitchen. They cleaned and stored my furniture at their facility. I did go up to see the furniture about a year later to pick up some things and everything looked wonderful. Unfortunately, the management changed, and 'Clean Moves' is now called Viking Restoration. When my furniture was returned to my home last October, almost every piece was damaged or scraped. Gouges were taken out of chests, the round dining room table had obviously been rolled on a painted surface which resulted in damage to the entire edge of the table and a large piece of veneer scraped off. Andrew promised to take care of repairs or reimburse me for them, but has totally ignored my requests. IF YOU HAVE ITEMS OF VALUE THAT YOU CARE ABOUT, DO NOT USE VIKING OR DBA CLEAN MOVES.

This is the A team when you have a pipe burst and it turns your house into a soggy mess. They have…read morethe manpower, equipment and experience to remove the wet in a hurry and dry oit that which can be saved. They were quick to respond and we're great to work with.

We had a pipe freeze and burst around Christmas, causing thousands of dollars in damage. Our…read morehomeowners insurance called in Rainbow to do water and mold remediation. They showed up the following day and did an outstanding job removing all damaged floors, wood and drywall, making it easier for the adjuster to evaluate the scope of the damage. They set up fans and dehumidifiers To prevent mold from forming and the damage from becoming worse. They were quick, careful with our stuff and cleaned up after themselves extremely well once they were finished. Three months later when the repairs were finished with, our insurance called them back to do a post-renovation cleaning. Holy smokes, this place has never looked so good! They cleaned everything--even the insides of cabinets and closets, windows and all surfaces, and even organized and sorted stuff out as they went along. There were absolutely no issues, nothing was lost or broken and they even kept track of our two cats so that they wouldn't wander off. I would highly recommend them for those big cleaning jobs even if you don't have a disaster to take care of. Thanks to Amanda and her crew for an awesome and professional job!