Crew was clean and professional. Knew the local dialect . Outcome is great. Job was complete in under an hour.

We have used Stanley for quite a few years now to clean our ducts every spring. They always do a great job and are very professional. This time, they forgot to vacuum up the debris left behind under every duct and left. We called right away because it was quite the mess. Did I mention this was 2 months ago? We've called 4 times, sent photos and are always told the right department "isn't answering". Of course it's past the time of them cleaning it up (hello, 2 months), but a partial refund is the least they can do. Worst of all, they ask us to keep calling back to resolve it - instead of just making it a priority and resolving it themselves. read more

We had our hardwood floors "cleaned" on Monday. The technician was really nice and spent a lot of time working on the floors. However the machinery used didn't actually clean them. They looked dirty afterwards so I spot checked with a paper towel, and it was filthy. The grooves in the wood didn't get cleaned at all. I've called Stanley Steamer and just gotten the call center. They wouldn't connect me with someone at the Spokane Store. Monday they promised I would get a call back within 48 hours. Yesterday they promised a same day call back. Nothing yet. For $200+, dirty floors and no customer service. Update: Stanley Steemer sent a new crew out. They explained that the other guy was new and wasn't using the machinery properly. These new guys used a different machine and process. So I appreciate them coming back and doing the job right. I don't appreciate waiting for days for a response and the initial sending out of a new guy who still needed training. read more

Stanley Steemer - Dirty hardwood floor after they'd just been cleaned by Stanley Steamer. - Carpet Cleaning Near Me - Spokane Valley, Washington

Not impressed!! First service we had dirty as well as soaked carpet. Called the company back same day and they sent out another team to redo the cleaning and although my carpet was no longer soaked I still was left with dirty carpet. I do not recommend this company. read more

We had an ice dam at our house which caused a great amount of water to flood into our attic, through the main floor and into the crawl space. Our carpets had over an inch of standing water, the crawl space had 3-4 inches in the area of the leak and water continued to pour down the interior walls. Insurance company recommended Stanley Steam. Two trucks arrive 48 hours after my call. Looking at the disaster their first step was to take moisture readings on the walls. Step two, ask if they can borrow a ladder to look into the attic. Step three go into the crawl space and look at the 3-4 inches of standing water. Step four clearly state that we have a ice dam causing the water to flood our house. Now they procedure to take pictures and document the disaster. 4 hours later they state they need to call my insurance company for direction. They call and state they will now leave and wait for further direction from the insurance carrier. Our house is overflowing with water, and they do nothing to assist us in the clean up. I tell them I will personally pay for their help with a credit card. They state they will write up an estimate and leave. I called my insurance agent and he too is upset with Stanley Steamer. STANLEY STEAMER is not a water restoration provider. In the following 2-3 days the ice dam melted, we ourselves cleaned and dried out the house and now over a month later I'm still waiting for Stanley Steamer for a follow up call. DO NOT USE STANELY STEAMER. Not only are they not qualified they have extremely poor response and customer serves Darryl F, the name is Kevin not Emily. Par for the course. read more

We are now seeking legal action as all the promises from the branch and corporate offices have gone unnoticed. The amount of damage they have done is incredible!! All we wanted was a call from the owner to let us know how it would be resolved. He can't even do that. read more

My roommate and I decided to get the carpets clean in our two living rooms (they haven't been clean in foreverrrrr) and we have heard good things about Stanley Steemer. We thought we'd give it a shot. Thinking we'd have to schedule next week but we were able to schedule same day! They were extremely friendly and professional! My roommate has lived here for almost 10 years and has NEVER seen the carpets THIS clean!! And it didn't take long at all!!! Plus it smells incredible!! Thank you Stanley!!!! read more

Excellent service. On time, clean, professional, polite and courteous. I've used them in the past with great results. Best part is...I told them what I needed, they didn't try to play salesman tricks to up sell me. I had gone to another local company who did do that and I won't go back to them. Stanley steamer has my business. read more

Wow! These guys (and gals) are awesome! The booking process was quick and easy, and the communication throughout the process to have my air ducts cleaned was exceptional. Besides arriving when scheduled, I also received a phone call letting me know the technicians were on their way, which added to the convenience of planning my day. The techs were courteous, clean-cut, conscientious and worked diligently. They treated my house with respect and you can tell that they are very professional, and have a culture of doing things the right way. With three dogs, I'm embarrassed by how much nasty-junk they found to remove, but the results are incredible, and it's as though my house is new again! The crew at Stanley Steemer exceeded my expectations and I would highly recommend them for any project, big or small. read more

Always courteous and knowledgeable. The staff that has come to my home has always been respectful. Services rendered have always been well done. Carpets and furniture cleanings and hvac duct cleaning. read more

Stanley Steemer came out to clean my Air Ducts and shampoo my dining room chairs (which hadn't been cleaned in years). The technicians showed up on time, walked me through exactly what they planned to do, and got everything done in a timely manner. The doesn't smell when it comes on and my chairs haven't looked this good since I bought the dining room table set. I highly recommend Stanley Steemer to anyone needing their services: -Air Duct Cleaning, tile, grout, wood or carpet cleaning, upholstery cleaning, furniture cleaning, and more. read more

Terrible customer service. I spoke with 4 different people and they all told me different things. We got our carpet ready for the shampoo service, they told us they were on their way, only to get a call 30 minutes later saying they couldn't come. I am very disappointed with this company and will never recommend them to anyone. You guys should work on communicating better, your customer service is a joke. read more

I had a confirmed appointment for today. I rescheduled my regular plans, spent time preparing for the carpet cleaning as well for my 3pm-6pm appointment. The website said they call before arriving when on their way, that didn't happen. They called at arrival went I stepped out for a few minutes and only 5 minutes away. I rushed back home to meet them only to have them tell me they couldn't do the job since they didn't have the "portable equipment" ( I'm on a third floor apartment) which I stated when I booked the service and they confirmed it later. I was very disappointed as I was having family arrive in town tomorrow for the upcoming Holiday. The cleaners said the dispatcher didn't inform them of the 3rd floor apartment and the other portable device is " broken". They gave me the bosses card and ensured I'd be getting a call in a few minutes from the dispatcher to discuss the issue and the soonest they could come back is on Monday between 11am and 2pm which is very inconvenient as again family visiting for Thanksgiving. The only reason I giving one star is because the 2 young men that were going to do the service were very polite and helpful with my questions and had great costumer service. I still don't even know if I really have a confirmed appointment for Monday, I guess we'll see since no response. Not really a great impression or way to earn a first time customers business. read more

Just have a crew out to clean my wife car. I have three kids under seven and they where able to get all the spots and stains out and her car looking brand new. I will only you Stanley Steemer from here on out. Great crew and a great job. read more

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Had my carpets cleaned by another carpet cleaner just a month ago and it had a strange smell in my closet that's when I called Stanley out to try to get the smell out! Wow it smells wonderful the musty smell is totally wiped out. My tech was very professional to say the least. Thx again read more

Every interaction from start to finish was professional and courteous. I had a few pet stains that needed to be removed, they came out great. My stairs also look like new. I tried to schedule online, but never received the email to complete the transaction. But picking up the phone was easy enough! read more

Had great service today from Stanley Steemer. They cleaned three areas and a sofa and loveseat. Both gentlemen were friendly and personable. They went above and beyond to make sure that my house look great! I would request them again. Andrew M and Michael B in the Spokane Valley. read more

I highly recommend calling Stanley Steemer for carpet cleaning or air duct cleaning! This company was professional, curteous, and thorough! I had the air ducts cleaned in the house I just purchased and the technicians used these cool guards on every corner to ensure that the equipment didn't leave any scuffs on the freshly painted walls. Very thoughtful! They were friendly and prompt! After the duct cleaning they cleaned my carpets and sectional sofa. Everything looked brand new and smelled so fresh! Thank you Stanley Steemer! I'll see you again! read more

We have had Stanley Steemer clean our carpets once or twice a year for over 15 years. They always do a great job and I have never had an issue with any crew they have sent out. Today they cleaned our carpets and Kyle and Brandon were awesome! They called the day before to confirm our appointment, showed up when they said they would and did an awesome job. read more

These guys were great! They worked into the evening in order to accommodate getting my carpets cleaned the same day I called. Very professional. My carpets turned out beautifully. I appreciated that they told me the cost before they even came out so there were no surprises. read more

Had to have my carpet cleaned after accident while having the flu (you can use your imagination). The luckily you;d come out see day, but had to pay the $99 minimum charge. Everything seemed okay until 2 days later when we could hardly use the room due to it smlling like a wet dog. We baking soda'd the whole room & the odor finally dissipated; not sure if the odor would have remained ir not if we hadn't done this, read more

Anybody that cleans carpet and does not wear booties, well that makes no sense. Then with the upsells...... They did show up on time. read more

Great job today from the Stanley steamer spk vly crew, Riley & Chris. Thank you for the quality work, good pricing and customer service.

The Stanley Steemer crew was nothing short of professional. We had them clean our carpets, which look brand new, as well as clean our air ducts. They are the only company that cleans air ducts that are asthma and allergy certified. The crew not only did it in a timely manner but they also educated us about our air duct system and what we can do to help improve our efficiency. Can not recommend Stanley Steemer any higher! read more

True to his word, Eric, the owner of the local Stanley Steemer, came to my home with an assistant and cleaned my couch for a second time. It is 100% better. In fact, it is what I was expecting after it was cleaned the first time. I appreciate a business that stands behind their work and would now use this company again. read more

When I made an appointment the office gave me a window of 9:00 a.m. and noon. At 12:40 they called to let me know they were running late, something I had already figured out. Finally 45 minutes late they showed up. We had all the rooms emptied of furniture and one of the kids ran the machine through in a matter of minutes. The second one just spent all his time texting on his phone. I never did see him do anything. We questioned some places that didn't look clean and were told it was just wear on the carpet. Funny how it only wore in a few places. I would not use this company again. The only upside is they did come out here, something ZeroRez would not even do. I will be getting a carpet cleaner and do the job myself. read more

I had Stanley Steemer clean my carpets and the 2 person team did an excellent job on the carpets and cleaned my baseboards too! I will recommend them to my friends and definitly use them again Thanks Guys and Gals read more

Our furniture turned out very nice. However, we have a small custom area rug that needed cleaning. There were two young men who provided our cleaning service; one had been with the company a few months and the other a year. One who had only been with the company a few months told us, after they unsuccessfully tried to clean the rug, that they could not guarantee the cleaning of old, worn rugs. Our rug is less than 6 months old and is not worn. My husband gave the young man a piece of his mind. They tried again and the rug came out pretty clean but it could have been better. Before cleaning the rug, the team did not even ask what the rug was made of. There was no damage done but if the rug was 100% wool the hot water they use would have ruined it. We have hardwood floors and the team did not bring tarps to protect our floors, saying there were no tarps available. Also during the entire visit the young men bickered between themselves about everything. The young man who had been with the company for a year took my husband aside and told him that the other young man thinks he knows everything and is always trying to tell him what to do. He also stated that theirs was a new franchise and the new owner was trying to make things better. Overall I would say this team of Stanley Steemer employees was very unprofessional and unprepared. The owner needs to take another look at making his franchise better. read more

We used they other guys and they left our furniture wet, so we thought that we would try Stanley Steemer. The first time they were on time and did a great job Chris and Kyle made it look great, the smell was gone and they didn't leave it wet. This time we had a problem with a cat who urinated in a couple of places. We called them up and they showed up in the time that was established. They came in and went right to work. They did such a great job my wife asked them to do more. They evaluated the situation and again went right to work. it seemed as if nothing fazed them. Again the love seat was just damp and the carpet, not wet. They got all the smells out of the house and you can't tell that there ever was a cat in the house. We have pets and kids , so they showed us some spot and odor out. Just for the touch up days. They are quick because they know what they are doing. They worked like a fine tuned machine, very professional. They didn't beat the walls or wood work with their hoses and showed respect for our home. We highly recommend Kyle and Chris . The carpet looks new again after the party and the smells are gone. Our mother stopped by and was so impressed that she going to use them. This was an experience to write home to mom about , but she saw it with her own eyes. When we first called I thought that the price seemed high, but after having seeing the before and after it was worth every penny. THANK YOU STANLEY STEEMER! THANK YOU CHRIS and KYLE you treated our home as if it was yours and it's truly appreciated Jerald and Kay B. read more

I have had the Stanley Steemer crew clean my carpets twice now and they did great. I love how they bring 2 people to the job so they can easily moves things around and make sure to get everything clean. They are very thorough. They even cleaned my mother-in laws condo carpets and she was very happy. And she is hard to please! I highly recommed Stanley Steemer. read more

LOVE these guys! The carpets turned out way better than I had expected, especially considering that the previous owner NEVER had them cleaned during the FIVE years he lived there! Thank you Levi for the initial cleaning and staying until 8:00pm to make sure my schedule was accomodated, and thank you Chris for coming back a week later to go over the high traffic areas. I am very pleased with the service your team provides, and I recommend your service without reservation! read more