It was a great store The staff was friendly. They had vitamins. They had a great deli.read more

I don't really leave reviews or take the time to review things of this nature, but when I tell you…read moreI am GOOD off of Sprouts, I mean it. I went to Sprouts two days in a row looking for their family meal deal. I was told they were having an issue with a late truck, and I completely understand that things happen that are outside of the store's control. My issue was not that the truck was late. My issue was how the situation was handled. I asked to speak with a manager because I was hoping there might be some type of alternative solution. For example, if the store didn't have the cooked salmon available, perhaps they could have offered the raw salmon as an alternative. Instead, I was simply told that they couldn't control the trucks because they weren't their trucks, and that was pretty much the end of the conversation. I went ahead and paid for my groceries. The same manager I had spoken with apparently gave me a $5 coupon, but she never communicated that to me. She came to the register, swiped something, and walked away. I had no idea what had even happened until I later realized I had received $5 off. I am not someone who normally complains. I truly don't have the time or energy for it. But I was kind, respectful, and understanding throughout the entire interaction. I used to work in management, and I understand that you can't always fix every problem. However, you can offer alternatives when possible, and if there is no alternative, simply treating the customer with kindness and acknowledging their frustration goes a long way. I ultimately contacted Sprouts customer service to express my concerns. I wasn't complaining about the manager personally. I was explaining that I had come to the store two days in a row, the product still wasn't available, and I wasn't offered any alternative. What happened next was honestly weird and nasty. The manager, who I believe was named Tia, called me after I contacted customer service. There was no, "Hello, how are you?" or even an acknowledgment of my concerns. The conversation started with her saying something along the lines of, "Ma'am, I gave you $5 off," in a very stern and demanding tone. I said, "Okay, well, I didn't realize that." And that was basically the end of the conversation. No apology. No empathy. No, "I'm sorry we weren't able to accommodate you." No acknowledgment of the fact that I had gone to the store two days in a row. Just a phone call to tell me that she gave me $5 off, as if that somehow resolved the issue. I took FOUR Ubers to Sprouts. Two the first day and two the next day, just to go to the store and purchase food. I made the effort to come back a second day, and I was still understanding about the situation. The least I expected was to be treated with basic courtesy and respect. Instead, I received a phone call that felt as though I had done something wrong or inconvenienced her personally. Ma'am, I am the CUSTOMER. I didn't call you to argue. I called customer service to share my experience and hopefully help address the issue. And let's be clear, this was never about $5. I came into the store expecting to purchase a family meal that would have cost around $30, and I still ended up spending $62 in the store. The $5 wasn't the issue. The lack of communication, customer service, and basic kindness was the issue. The other employees I interacted with seemed perfectly pleasant, so this isn't about everyone at the store. But the management experience left a LOT to be desired. I used to be in management, and one thing I know for sure is that you don't have to be able to fix every problem. But you should know how to communicate, offer solutions when possible, and treat people with kindness. If you don't like your job or don't want to deal with customers, maybe it's time to find something else. As for me, I'm good on Sprouts. They can have it. I'll find another location, or I'll just shop at Trader Joe's. Y'all have a good one with that.

A very good selection of health and nutrition supplement products...at a competitive price...read more

Great place if you are looking for homeopathic remedies. Prices are reasonable and they also go…read moreabove and beyond for your specific need as far as which items you need.

Phenomenal Customer Service! I drive an hour from Raleigh just to come here. Love learning about…read moreall the new products and ways that these can help my growth and recovery. The amount of time they spend with you makes you really feel like they care about their customers and the experience they have with their products.

Jessica was so kind helping me identify products that had ingredients I asked for she was very…read moreknowledgeable. I usually don't like products with natural flavors but she was able to help me understand the source of the natural flavors in the product I was looking at. Great place nice variety of supplements!

Yes, there is a lot of natural products. The store is nice and clean. The staff was helpful,…read moreknowledgeable and professional.

Why would a public store deny a paying customer the use of a bathroom? seems so inhumane…read more I cant imagine walking in with a toddler needing to use the bathroom and they send you to the closest bathroom at some boba place. I hate having to use public bathrooms but being 4 months pregnant I need to use it asap.

I get most of my supplements there and the advice I get is excellent. No overselling. If I'm…read moreconsidering several products, I'm told which ones are important to get now versus which ones I can get another time. I've also come to realize that ordering supplements from big online distributors while convenient can also mean uncertainty as to how the products are stored and shipped, which could reduce their potency and shelf life.

The employees were very helpful in directing us to get exactly what supplements we needed after my…read moredaughter broke a bone. It's a small but mighty store!

Okay! I've been wanting to stop in for awhile now; today was the day that my mom & I got to go!…read more Upon first entering I was blown away by how much they packed into that space! I had a very sweet gentleman mix me up some aromatherapy while we perused the store. My husband is fighting stage 4 cancer & I was looking for some natural things to help him. I was shocked to find soursop there! I have read so much about that helping with cancer. They also had locally made fire cider which is GREAT this time of year! Jason helped us & my God- he was GREAT! He gave me local cancer survivors resources & even let me borrow a book on Immunotherapy. He was a wealth of knowledge as a cancer survivor himself. I picked up some reishi & Lions mane mushrooms, other supplements, and some things to add to my husbands regimen. I found the prices incredibly fair & some were cheaper than I've been paying at Whole Foods. I'd MUCH rather give them my money than Amazon! Everyone was so kind and helpful! I will ABSOLUTELY be back & not just to return the book! THIS is my new spot!!!

I was in the area today and saw this herbal vitamin and grocery shop in the Plaza North shopping…read morecenter and since I've been looking for a store w a bigger inventory of hard to find herbal products I was delighted to find this small store. I took my time as there were many vitamins, herbal loose leave and encapsulated teas along with juices, powders, tinctures and general good for you grocery products too. The staff are very helpful and knowledgeable about their products and I really enjoyed my time there. It is the middle of the lunch hour and the shop is fairly busy which is always good to see as you know their products are fresher than most stores of this type. I noticed you can fill your water cooler jugs there as well. Glad I stopped in and I know I will be back when I need some products I can't find anywhere else in Winston Salem.

If you care about your health at all ... go here. Nature's Own is my favorite local spot for all…read morethings organic.. non GMO, superfood supplements, and so many new things to try. As our food industry offers more and more poor choices, i feel confident trusting the care of Natures Own to provide QUALITY items to nourish my body. Highly recommend.

All their food is so good! The employees are all super nice. They have a great selection of food…read more I Highly recommend Natures Own.