After my sweet dad passed away, his Cub Cadet riding mower sat unused for years. When I discovered it wasn't operational, I called Stanly Tractor Company to ask about repairs. Todd explained their services and even walked me through some basic maintenance I could try myself. His encouragement gave me the self-confidence to tackle a few things on my own, both now and in the future. When I eventually brought the mower in, the STC team took it from there and restored it to tip-top shape. Barry was my contact on that and was super kind; everybody there is so nice! I'm so impressed by the exceptional support and care Stanly Tractor Company has provided years after the original sale. To any ladies who might feel unsure about lawn mower maintenance, Todd was patient and made me feel empowered. I highly recommend Stanly Tractor Company for their honesty, expertise, professionalism, and genuine kindness. Thank you, Todd and team, for restoring my dad's mower and bringing me unexpected joy in the process. My neighbors and I actually cheered and high-fived when it came back to life! read more

Stanly Tractor Company - Lawn mower - Farming Equipment Near Me - New London, North Carolina

I have a Kubota tractor that was not starting. Barry was extremely helpful. Gave me exactly what I needed! Will definitely be back! Thanks Barry!! read more

A special person we call a friend, Todd Hellman of Stanly Tractor in New London, N.C. He went beyond the regular guy selling tractors. Delivered my L2501 and its BH77 to my home. Then took 2 hours of his time to teach me how to use it. I've called him numerous times to answer questions concerning its operation. Never once did he not have time for me. Even on a Sunday. Get this, after I forgot to take my 3pt. hitch off his truck (because the BH77 was attached), I called him to just send it and I'll pay to ship it. Nope, on his next trip this way he dropped it off and showed me how to install it. Who does that, nowadays. Great guy and his mom, too. read more

If I could give a zero star review I would. These people took advantage of my 82 year old grandfather. They stuck him with over an $1400 bill with a huge mark up on parts and over $700 in labor. My father and grandfather went to pick up the mower. When confronted over the price that was never even quoted, they were met with nothing but smart remarks. Whatever you do, do not take anything to this place to be worked on. read more

These guys have always been very helpful, service has been good, and very knowledgeable. We have a Kubota tractor and zero turn lawnmower and don't mind the drive since these guys are so good read more

I would give a 'no star' review if I could. The first time I met this northern guy who purchased the dealership, he told me to send my husband to talk with him when I wanted to purchase an RTV. Took my money elsewhere. That was many years ago. We recently tried giving them another chance. We purchased a tractor and took a mower for repair. Big mistake and it won't happen again. The mower had several things wrong and they did fix those. My issues were communication and lack of customer service. I was told one Friday that it would be ready and they would call later that day. They didn't call. I had to call back every day for a week, receiving the same response: "we are checking on it and will call you back later today". Once, it was actually, "it's ready but we are figuring up the bill". The next Friday it was ready, so 7 days later. When speaking with the owner pretty early in the process, I received an approximate quote. It was quite high, but we had a few things for them to correct. I expressed at that point if it was going to be much higher to please give me a call. I was quite surprised when the bill was $237 more than the appropriate quote of $498. That's over 47% more than quoted, though the owner told me they usually call if it's going to cost 25% more. He also said they couldn't call everyone back...it was busy. When we picked up the mower, we were told that there were steering adjustments addressed in the owner's manual. We could look at that and make adjustments to the steering as the mower appeared to be sluggish. No one assisted with loading the mower when we left. It was obvious that it wasn't steering smoothly. When we got home, we found brackets for the steering handles were on backwards. Though the owner is adamant they didn't do it, I guess someone snuck in the shop and did it because we sure as heck didn't (but we did change out a starter). Regardless of who did it, I would expect a Kubota dealership to recognize that type of issue and fix it. I ended up sending a private message to try and resolve the issue before posting a review. All I received were excuses and an attempt at reverse blame...like why didn't you call us when you found that so that we could come out and look at it. Well...they were closed at tat time (we picked it up on Saturday). Our yard needed mowing and I wasn't about to wait until Monday to call someone. Of course I'm not calling to have someone come look at it when they just screwed up my mower and told me to look at the owner's manual to fix it. Plus if I had called on Saturday, I wouldn't have had anything nice to say. The entire experience was bad. In addition, we have a Kubota tractor with a recall. I asked about it and was told that I'd have to arrange transportation to get it there (according to the owner's son). What I leaned after that is Kubota provides a transportation allowance to the dealership. So if Kubota provides that, why do I have to take it there when I only live a few miles away? I was also told by the dealership to not worry about the recall. They had looked at a couple others and they didn't see anything wrong. Kubota said that is absolutely not the case and the issue should be resolved with my specific tractor. This place needs new owners. read more

As quick as I'd like to type just a one line response with my opinion, I'll give my entire experience and let you make your own opinion. I purchased a Kubota Z700 series mower brand new, with 4 hours on it. I've had it less than three months, and have used it three times since it wasn't mowing season yet. I went to use my mower on a Saturday (April 8th) and it would not start. I'm not a mechanic, but I do know the basics. I unhooked the battery and charged it for around 4-5 hours. I hooked everything back up and it still would not do anything. It would turn over once, then start clicking. I tried different safety sensors, (i.e. parking brake, steering arms, blades engaged), and when I would do that it would not turn over at all. Next I took a new battery from another zero turn that I had access to and put it in my mower. It did the same thing. Turn over once then start clicking. (This battery worked fine before and after this in the other mower.) I called Stanly Tractor and told them the problems I was having. The young guy on the phone said I could bring it in to have it fixed. I asked about it being under warranty being it was new and I had used it three times for residential use (had 7 hours on it). He said depending on what was wrong with the mower would depend on if it was covered by warranty. I wasn't thrilled about this, but he said they could do a $60 diagnostic test to see what the problem was then contact me. We went with that. I took the mower to Stanly Tractor and it would not do anything. Myself and two employees rolled the lawn mower off the trailer and they took my contact information. I believe this was Tuesday, April 11th. I was told they were a week out with service. On Wednesday the 19th I called to get an update. I called at 8:45 that morning and was told the technician working on my mower was late coming in, and would contact me back within an hour. I called back around 3:30 that afternoon to be told that the technician still wasn't there, but they'd check to see what was going on. I was told over the phone that the ticket had that there was a problem with an electrical relay and a fuse. They also told me on the phone that the ticket wasn't marked completed, so they would call me first thing Thursday morning. Thursday morning, the owner's son, Barry calls me. He tells me my mower is ready for pickup. He then tells me that I've spent $159. I asked him what was wrong with the mower and he said that they charged the battery, and performed diagnostic test to find nothing wrong. He said it was new and was blowing smoke when first fired up. Said sometimes the new motors need broken it so they "ran it hard" and "put it under a load". It had 9 hours on it when I picked it up. I spoke with him for quite a while with several different questions, but none were answered. 1- I charged the battery myself, and it wouldn't start. 2- I put a battery in the mower that was working fine, and it wouldn't start. 3- Whoever I spoke to on the phone Wednesday told me there was a problem with a relay and a fuse, but magically this was no longer on the ticket. 4- The young guy told me it was a $60 diagnostic fee if it wasn't covered under warranty. So I was charged $159 for them to charge a battery, check sensors, and pressure wash my already clean lawnmower. Thanks for taking the time to read. If you use them, I hope you have better luck than I did. If you aren't sold on using them yet, I'd check around other places first. read more