We are very satisfied. All of your clinicians are professional serving professionally in their…read moreparticular profession! Otis & Myong Your team gets a five star rating

as always, this past visit/procedure was bar none. excellent staff and Dr. I won't go anywhere else.read more

Oh goodness... the dentist anxiety is real!! The last time I had a dentist appointment (different…read moredental office), it was NOT a good experience and I never wanted to go back to another dentist again. But I chipped my tooth. And it kept chipping. So I had to call someone... just not the last one I saw. I also don't have dental insurance, so I was researching which dental offices near me offered in house dental plans. There was a bunch, but I decided to go here since most of the reviews were positive and encouraging! I saw Dr. Kim and he's very chill and friendly! Nina was the assistant and omg I loved her!!! I was expecting to get my tooth pulled or something, but Dr. Kim said I needed a crown which made me happy to hear I didn't have to pull the tooth. I let them know I had bad dentist anxieties and they wanted to hear what happened during my last dental treatment. I even asked Nina if she could hold my hand during the numbing and she really made me feel safe during the entire time! I signed up for their in house dental plan. It's $199 + tax for a year. OH AND THEY HAVE NETFLIX!!!! Yes! There's a tv on the ceiling haha and you can choose a show or movie to watch while they work on your teeth. Honestly, that helped distract me a lot! I'm truly grateful for the both of them for making sure I was comfortable during my appointment!

Just moving from the mainland, I was very picky on a dentist... but they made me feel very at ease…read more The work is awesome..... please visit this Office.... JanetQ

Let me start off by saying David Lum himself is so kind and great!…read more His staff however make me never want to go back... To preface this, I have been going to them for years and have put up with a lot of crap from the workers but today, wow, made me never want to go back.... About a year ago the older receptionist gave me a lot of attitude and I don't even think she's a dental hygienist but she told the hygienist she'd handle my cleaning.... And of course, wouldn't you guess it? She claimed to have found 3 cavities.... I had eaten a protein bar earlier in the day and when Dr. Lum came in to see me I told him that and he said the "give" in the tooth the lady claimed she found could have been that. Seriously.... How dishonest.... Felt like she was just trying to create something wrong so I would have to spend more money to take care of it... Ever since then I have been so skeptical going back... I don't know the older receptionist's credentials so I didn't report it when it happened... Today, I got to my appointment early and they took me 8 minutes late. The dental hygienist I had felt like she was new... she had no spatial awareness whatsoever and as soon as she leaned me back she shoved the plaque scraper in my mouth and made me tongue bleed... She did my x-rays and kept pushing the machine against my face... Then as we were going through the cleaning she kept jabbing me with her tools and there was a point where she stuck the water sucker to the inside of my cheek to make it stay.... I move it off because it was uncomfortable... When she flossed my teeth she let the used floss drag across my face as she tried to get my other teeth... Then at the end after Dr. Lum had seen me and left, she apologized for stabbing my tongue and blamed it on me saying that my tongue moved and that's why I got stabbed.... Since when is that an apology? She basically told me "I'm sorry it's your fault"... I wasn't speaking or even moving for that matter... My teeth weren't problematic before my visit and it took an hour after my visit for my gums to stop throbbing ... She said she found my plaque on my top teeth yet my bottom teeth/ gums were in a lot of pain after the appointment... I thought back to my appointment before this one when the receptionists gave me a little calendar and they asked me why I go to them and not somewhere closer the where I live... Both the younger and older receptionists made me feel unwelcomed with that comment so I guess moving forward, I'll be looking for a new dentist... In the years I've went here, I have had one dental hygienist I liked and the Dr himself is great.... That's why they get 2 stars... For them.... They are the real MVP's/ stars... The rest of the staff there though, no thank you... I do not recommend this place! Unless you like waiting past your appointment time, getting bogus claims you have cavities that the doctor confirms really might not even be one, dental hygienists that make you bleed and your gums throb, and unfriendly receptionists ...

After 36 years of loyalty to my dentist it was time to move on after his unfortunate passing. It…read moretook me almost a year to find someone worth trying. I searched Google and Yelp reviews and called around to a bunch of different places before settling on Dr. Lums office. I was impressed with the young lady that took my call. She was very pleasant and knowledgeable about the insurance and benefits. She informed me that my insurance allowed my family a cleaning every 4 months instead of the customary 2x a year. This was never told to me before from my long time dentist. I was unable to schedule an appointment for all 4 of us the same day because of the availability of dental hygienist but we were able to get us scheduled 2 at a time a couple weeks apart initially. Unfortunately a couple weeks after scheduling I got a call that my daughter and I would have to have our appointments pushed back to a couple weeks after my husband and son because one of their hygienist wouldn't be in. I was annoyed at first but because we were able to be scheduled a week and a half after my husband and son I didn't mind. Come appointment day I was very pleased with the office space and staff. Everyone was very nice and the office was clean and comfortable. Dr. Lum took all of 5 minutes with me after the hygienist cleaned my teeth but I didn't mind because I didn't have any questions or concerns. I look forward to continuing my family's care here and am grateful I found this office.

My kids love this place. The entire staff is wonderful. They are so nice. My only gripe is that…read morethey hire a company for their customer service phone and check in interactions. Sometimes on the phone it's difficult to understand with the language barrier. The dentists tho, top tier care. They are very gentle with my kids and make them feel comfortable. Highly recommend!

Hawaii Family Dental is located in Mililani town center next-door to Assagios. My child does so…read morewell with Dr Joshua Westphal. I'd give him 5 stars for service and the staff here are super nice. He is SO good with kids... She has been going here since she turned one and he was amazing with her. She only cried on her first visit, which she says is normal. They truly excel at treating little kids. I like that they offer the kids toys and have screens for them to watch something while they're in the dentist chair. Now, unfortunately, I cannot give them five stars because they always have a ridiculous wait. Every appointment we have had here so far we've had to wait 45 minutes to an hour which I feel is way too long. It seems like they overbook. Five stars for the doctor and dental assistants, but one star because of the wait.

Patient Man Options…read morePersonable Down to Earth personality Excellent Staff Highly recommend

Dr. Nihei is very professional and very caring person. His…read morestaff is very friendly. Dental hygienist does a great job of cleaning your teeth and very friendly.

Fast, competent dental care. The staff and dentist are polite and explain what they are doing…read morenext/then so that's nice. The main reason this is not a 5 star review is thatI had I some other concerns, that they clearly did not want to address!! Not sure why fairly important!!

Went in for my bi-annual cleaning from Micah and as usual he has a great personality and great…read morebedside manner, clean teeth and a shining smile. The front desk office staff are always friendly and very helpful when scheduling appointments and handling any issues you may have. Definitely recommend this place for all your general dental needs, they are kid friendly also.

This is actually my bf's dentist, and he's been going here forever. I remember about a year ago it…read morewas such a hassle to try and make an appointment. They were either always on vacation or just closed. I went in recently to ask them some questions and they weren't as friendly as I would expect such a small office to be. They were helpful though when I asked them about insurance but didn't seem too enthusiastic when I told them I wanted to make an appointment. So I told them I would call to schedule since I didn't know when I could make it yet. And I actually ended up going somewhere else...something just wasn't inviting about that place. But my bf still goes there and we just went in today to see if we could make an appointment for him (we just go in since it's so close). And guess what, they were closed again, but thankfully they were coming back in a few hours. I guess they were on lunch since we got there around noon but the door said they would return at 2:30p...over a two hour lunch, really? And the next available isn't for over another month! I think they're going on vacation AGAIN because I never really see any patients there and it doesn't seem like a busy office. My bf also gets a lot of plaque on his lower front teeth and the only thing they ever tell him is that he needs to brush better. The plaque builds up pretty bad down there and I'm pretty sure there's something else they can suggest to prevent it because he brushes it super good down there! Also, they don't do any oral surgery so they recommend you to one. Oh and his teeth have a lot of gaps in them and they never said anything about getting braces when he was growing up. Every time I look up this dentist nothing really shows up, no review or anything. Basically, I don't know if I would recommend them to anyone.

Dr Allan has been my dentist for the past 20 years. He's very conservative and doesn't do the extra…read morecosmetic dentistry that some of the new dentist do. His son has recently joined the practice as a General Dentist and follows the same philosophy as his father with regards to dentistry. I highly recommend both Dr Segawa's to anyone looking for a new dentist in the Mililani area.

My dentist appointment was way overdue and I'm so glad that I was able to find Dr. Palola on Yelp…read moreand that they were accepting new patients. I had called other places, left messages, and not heard back. Which made me put off seeing the dentist even more. But the customer service here is top tier. Everyone is so friendly and professional. Dr. Palola's office in Waipio is located on the second floor, near the Waipio Costco next to the Starbucks. The office is clean and actually kinda stylish. I like the archways in the office and I was given a brief tour when I came in, which I liked because knowing my surroundings helps put me at ease. They go above and beyond to make you feel comfortable, they had a comfort menu with everything from blankets to a t.v. screen with Netflix. I only wish that I didn't procrastinate and made an appointment to see Dr. Palola sooner.

I need to put this out here because once again, Dr. Palola has gone beyond her professional sphere…read more The following scenario will tell you how dedicated she is and I owe her a depth of gratitude. A day before Thanksgiving, my gum area where I had my one implant is beginning to hurt. Of course, we lay people google symptoms and find the worse so I email Dr. Palola's office. She emails me and apologizes because their office is closed for the holidays, totally understandable. But she offers to prescribe antibiotics which made me happy bc I'm thinking it's probably an infection. A few hours later, she emails me again and apologizes for the delay in responding - she's in JAPAN!! I'm feeling so, so bad for bothering my favorite dentist while she's on vacay!!! Yet she's so professional that she checks her emails - aya! Love this woman and feel so bad for her family! I'm still the biggest chicken in the world when it comes to dental care, but Dr. Palola is making me appreciate her profession and her professionalism!!!

I had an amazing experience with my braces from start to finish! From my very first consultation to…read morethe day my braces came off, everything exceeded my expectations. The staff is incredibly kind, welcoming, and always made me feel comfortable at every visit. You can tell they truly care about their patients. Dr. is absolutely wonderful she is professional, patient, and very knowledgeable. They took the time to explain every step of the process. I'm beyond happy with my results! My smile has completely transformed! I highly recommend this office to anyone considering braces. You'll be in great hands from beginning to end!

I'm an adult in my 50s and wanted to get my teeth aligned. I shopped around beforehand and I don't…read moreregret my decision to go with Dung Orthodontics/ Mililani Orthodontics in the least. Very personable, very professional, very willing to work with their patient. Very generous in their treatment. I love my results. I can only recommend this business.

Doctor & staff are professional and office runs in unity. I am happy that I only need to come for…read moreone appointment to get root canal or crowns done as this is done right in the office. Dr. Baysa is managing to create a better smile for me. It may cost but I feel he is worth it because of his expertise. I was formerly a Dental Assistant and know how Dentists can be. Dr. Baysa is well-mannered, calm, patient, and professional. He discusses his plans for my dental care so that I can plan to continue improving my dental health as well as improve the appearance of my teeth. I am so excited that I am slowly but surely getting rid of the metal in my teeth! Thank you Dr. Baysa and staff!

I've always had good experiences here in the past, everyone's usually friendly and welcoming. But…read moreafter today, I'm extremely upset and disappointed. I brought my husband and our 22-month-old daughter with me to my appointment. While I was getting my cleaning, the staff was being nice to her, gave her toys, and kept her entertained, which I appreciated. However, when we were getting ready to leave, we noticed one of my daughter's pigtails had been CUT OFF and both of her hair ties were missing. When my husband asked about it, the response we got was that no one knew what happened and that they "don't even have scissors there." That answer is not only unacceptable, it's insulting. My daughter is a toddler, she doesn't know how to use scissors, and she never pulls out her hair ties. Someone there cut her hair, and no one had the decency to tell us, or even own up to it when confronted. I'm not even that upset that her hair was cut, accidents can happen. What I'm furious about is the dishonesty and the complete lack of accountability. If something was wrong or if something got stuck in her hair and they felt the need to cut it, the absolute bare minimum would be to inform us first as her parents, not silently make that decision and then act clueless afterward. This situation was handled horribly, and I'm extremely disappointed in how it was swept under the rug. I expected better. I added pictures of how her hair was before we got there and after we left. UPDATE 5/2/25: After posting my original review about the disturbing incident involving my daughter's hair being cut during our visit, I finally got a call, today, now days later. And when the dentist finally did reach out, instead of offering an apology or showing any concern, he spoke to me in a defensive and borderline hostile tone. He immediately said he "trusts his staff," that he personally questioned everyone, and of course, they all denied it. Then he had the audacity to say he found it "odd" that this happened while my husband was there, as if we were trying to pull some kind of scheme. That accusation was not only offensive, it was completely out of line. He didn't let me speak, didn't ask what we experienced, didn't express any empathy, and absolutely no care about what happened to my child. He just told me to transfer my care elsewhere, canceled all my future appointments, said "take care," and hung up the phone like I was the problem. Let me be clear, someone cut my daughter's hair without permission. She is 22 months old. She cannot consent. No one asked us beforehand, and no one told us afterward. Whether they want to admit it or not, this is extremely serious and potentially considered battery under the law, as it involves unauthorized physical contact with a child. And to be treated as if we did something wrong or made it up is absolutely outrageous. I'm beyond furious. I didn't want to escalate anything, all I wanted was a little honesty and accountability. Instead, I was treated like a liar and pushed out of an office I was suppose to trust. Because of how dismissively and unprofessionally this was handled, because of how this was handled, we will absolutely be taking this situation further.