This is the worst business I've ever been to. I'm not one to write reviews but I opened a yelp account based on this horrible store. Back around 12/23/13 I ordered a laptop. It was on sale and seemed like a good price. I knew it would take awhile to ship due to the holiday. The sales person put the order under my first and middle name instead of first and last. I asked if that would be an issue and I was assured that it wouldn't be. I stopped by a few days after the holiday to check and see if it showed up and was told I shouldn't expect it to show up without them calling me to tell me it was in. I stopped by about another week later and was told it was in. No phone call. Since the order wasn't under my last name I got the runaround for awhile by the acting manager even though he had my drivers license in hand and I had paid in full in advance and had the receipt. I asked about the rebate for the laptop and the manager offered to submit it for me. I thought that may be a good idea and figured he knew how to do it quickly. I was wrong but I'm patient so I looked around for a bit while he tried to figure it out. About 3 weeks I received a letter in the mail stating the rebate info was filled out incorrectly and I would have to redo the form and resubmit it. When I got my laptop home it took me a bit to actually open the box and try it out. Maybe 2 weeks due to some traveling. When I did open it I realized I did not get what I thought I was going to get and thought it may be my error however I drove down to staples and looked at the display model. It was still on sale. Same sales card and same laptop. I lifted up the laptop on display and found that the serial number did not match the sales card serial number but the sales card had all the specs of the model on display. I asked a sales person if I could speak with a manager and she told me everyone was busy. I opted to wait. The assistant manager reluctantly followed me to the display. She wanted me to explain the situation instead of walking 15feet to show her. As I explained that the sales card did not match the display unit and I had ordered it based off the display I was wondering if I could exchange it. I was told that there was nothing they could do for me since 14 days had passed since I ordered it. To top it off as she was talking she removed the incorrect card and crunched it up and told me I was out of luck. It took a lot of restraint for me not to lose my mind at that moment. I still get angry everytime I see the Staples sign. read more

THE WORST. hindering small business one order at a time. Both times I have ordered "same day" orders, once from in the store and once online- I have gone in a full day later to find that they had not even started printing my order- both times! By "same day" they mean go into the store 24 hours later and tell them to start your order, then wait another 4 hours for it to be finished. Fool me once shame on you fool me twice shame on me and I'm never using you again. read more

I purchased an HP 8600 inkjet printer 2 1/2 years ago from Staples. Love it! Since that time, I have purchased genuine HP ink cartridges (XL) also from Staples. Not liking to run out, I purchased an extra set. After 2-3 months, I installed two of the cartridges requiring replacement. For whatever reason, the printer did not recognize that the cartridges had been installed. After checking the date on the package, they were good until Jan. 2018. So, I didn't understand why the printer was not accepting them. Bad ink?? I took the cartridges back to Burien Staples and was told "sorry, we only accept returns on ink for 14 days from purchase". I could not recall the exact date of purchase, but I knew it was a few months ago. This time, I puchased more HP Ink from Costco, it worked. My complaint is: WHY WILL STAPLES NOT HONOR THEIR BAD INK WHEN THE DATE IS STILL WELL WITHIN THE EXPIRATION PERIOD?? Instead, I'm out $80.00. For this reason, I will NEVER step foot into another Staples Store EVER! read more

I had an outstanding experience with the management at this store. I was looking at iPad cases and the manager was no pressure and answered my questions. The whole store had a positive attitude and it was refreshing for a retail store! read more

I've been going to this Staples for awhile. It's smaller than the one that used to be a couple of blocks away, but it has all I need. I only go here to get some school supplies so I'm not sure how the Copy Center works. The staff has always been friendly and quite helpful. They seem to know somewhat about the electronics, but I don't expect them to be as good as those at the Apple Store, considering some employees jobs aren't to be tech experts. read more

If you shop here, before you buy something, use your smartphone to check the price at Amazon. I don't especially like Amazon, and I would prefer to shop locally, but who can afford to pay double for office supplies and electronics? The only reason you would buy something here would be if you absolutely needed it right away. Also, there is usually someone passed out on the sidewalk in front of the store. read more

Zero stars. This is by far the worst staples I have ever been to. I feel a great deal of sympathy for the staff that work here, as they seem to be massively undertrained and don't know how to handle customers. Customers get frustrated because the staff is undertrained, and staff get frustrated because customers are frustrated with them. Please for gods sake someone please do something to help these poor people. read more

I rated this place a zero star. The service at this place suck!!! Jeniffer at the copy and printing center, why do people hire such a rude person to work there, i went there to scan and email a few piece of paper and she scan them but she put one of my paper on the table didnt scan and i ask her to double check to see if she scan that paper and she said she did scan it without check it, turn out she did not scan it. Fuck i have to go and do it again, waste my time read more

Checked online to verify Burien Staples hours on Friday: 7am-9pm. Made special trip to pu inks/ coupons in hand. Arrived at 7:42pm and store doors were locked, some lights on but didn't see anyone. WHAT???????????????? read more

Went in there to get paper for my printer and some other supplies, I had 3 contacts made by this secret service type of customer service rep following me and asking me if "Everything is ok, do you need help?", additionally the person behind the counter of the COPY CENTER is quite evident she is not comfortable in this earth, she is so bitter, so unhappy, behaves so rude, so low that she must be transferred to a no contact with customers role or else. I do not recommend anyone to visit this store, get your paper somewhere else. Where is the Manager here ? Where is the Regional Manager ? the only explanation is that they are managing from Hawaii. read more

Very bad interactions with someone on customer service when asking a question I felt like when she was answering g me I was bothering her ,also she seemed annoyed and In a hurry to hang the phone up on me SO I will be making this post this is not high school and you are not working to be acting like your bothered today is july 21 at 1138 read more