Went to Pawn 1 in Federal Way looking for a weed trimmer for my father-in-law's landscaping work…read more Before purchasing, we specifically asked MULTIPLE times about the return policy because used gas equipment can have hidden problems. We were told by staff that: - if the machine already had gas, we could test-start it outside, - if it had NO gas, we had 24 hours to bring it back for a refund if it didn't work. We confirmed this several times with different employees before purchasing. We took the trimmer home, bought gas, and discovered it did not work at all. When we returned the next day, within the 24-hour window we were told about, a different employee immediately gave attitude and claimed they "don't do returns on gas engines." After explaining what we were told the day before, they switched from "no return" to "store credit only," even though nobody mentioned store credit during the purchase. The employee then highlighted the receipt policy AFTER the fact, despite the fact that we relied on what their staff verbally told us BEFORE purchase. We ended up being forced into another trimmer and had to pay extra money on top of it. To top it off, after the second transaction, the employee told me: "I don't want to see you again." Likewise. I understand pawn shops sell items as-is. That's not the issue. The issue is employees giving customers one set of terms before purchase, then changing the story afterward and treating customers poorly for expecting them to honor what they said. Be careful buying gas equipment here unless you're fully prepared to eat the loss.

piss poor customer service . like why are you rolling your eyes?! Can literally tell Maurice hates…read morehis job.

Really good deals here, esp on electronics. It's a very small shop, and the owner is really…read morefriendly, and always willing to cut you a deal on whatever item strikes your fancy in his shop.

My fiancé bought my engagement ring and wedding band here, they gave us excellent customer service…read morefrom sizing to trying on, and went above and beyond to help me get my ring sized. Thank you for helping me get my dream ring, I will definitely recommend this shop to any one looking for a good deal on beautiful and authentic jewelry! Thanks again :)

John was an amazing employee that showed quality customer assistance. He not only helped me find…read moreout more information on what I was looking for-- by utilizing YouTube Shorts to show a demonstration for how an SSD was installed. The service was amazing. I found exactly what I was looking for without any hesitation in understanding the Value of each product that was shown.

I do my Happy Returns at GameStop. Lance is always there and always such a delight. He's genuinely…read morekind. Top tier customer service.

Big assortment of crafting supplies with great deals/promos throughout the store. There are rare…read moreoccasions that there is only one cashier so there may be a slight wait to check out.

Jill does not belong in customer service…read more When I went to check out there were two people in line at each of their two registers. Gal in front of me had a price check which Jill acted like was a huge inconvenience to come over and do. The other register was dealing with a return with no receipt which the cashier couldn't handle and Jill was too annoyed to stick around and resolve. She was too stressed by the patient gal waiting for someone to help her find a product. By the time I got to check out, Miranda, the cashier, looked about ready to cry from secondhand stress. One of my items didn't have a price tag so... price check. And guess who looked thrilled about it. And gave the COMPLETE wrong price. I had grabbed one of their 99¢ bandanas and she said $6.99. I just chose not to buy that rather than argue because it wasn't worth talking to Jill. Miranda was great and very apologetic but I honestly felt bad leaving her with that kind of individual manning that area. Took about ten minutes to get through checkout and Jill was still ignoring the return issue but thankfully that poor cashier was able to get another manager over who looked pretty annoyed with Jill's inaction so I feel like this is a known issue. I hate to imagine what Jill would act like with an actually angry customer if this is how she behaved with patient folks experiencing minor issues.

Somewhat ambiguous experience. We are not pro hobbyists so not sure how it compares. The selection…read morewas inconsistent which just means they have a certain focus - on Japanese models and on recreating landscapes and tracks and trails and what not for cars or trains. Very cool selection for those 2 things. And it happens we WERE there for Japanese models so we were perfectly happy. Large selection of model-making supplies. Definitely would go here before we order supplies online in the future. Yes, the greeting was half-hearted - but both people there did greet us and what do you expect - they were busy talking about hobby stuff :) It's a bit dated in terms of the space, seems a bit tired, but I think "in this economy" they are presenting themselves reasonably. They had some great sales. Half off prices of some model kits right now.

Lady is always rude or sounding like she rather be somewhere and makes me want to shop somewhere…read moreelse

Can't say enough good things about my MAIN MAN, Curtis Cook!!! Great guy, helped me with a simple…read moreissue with my iPhone today. Always smiling and a great attitude!!!!

This tmobile was great! Go see Moises. Nice guy!! Very good service. Thank you so much!!!read more

I had an opportunity to pick up some rechargeable batteries at this store while running errands…read more The selection I needed was available and at a reasonable price. I paid for my purchase via credit card, nothing seemed wrong, and I walked away with my purchase in hand. However... I got a call from my bank about an unusual charge, so I went into my account, and found HARBOR FREIGHT TOOLS was trying to charge me SHIPPING on a product I already had in my hands!!! I cancelled the bogus charge, but my bank wound up putting a HOLD on my card for further purchases. So my word of advice is.... CHECK YOUR RECEIPTS AND BANK STATEMENTS IF YOU SHOPPED HERE.

I came to this store after an abysmal experience with the Seattle store and was struck by the…read moreimmediate difference. I was greeted when I walked in, they even held the door open so I could easily pass through with the cart. They were extremely helpful and communicated very well as the product I needed was in the back. They had all the items that I needed. Overall, a great experience.