This review is in response to recovery of my external hard drive. Initial payment was around $70. However, I was told that further diagnostics would have to be done that would cost me $1000. As I had all my pictures, videos, and files on it, I agreed. Some time later they said there was extensive damage and that they had to charge another $500. When I mentioned not going ahead with it, which would have resulted in a full refund of my money, they dropped the extra charge to $250. It took a while for them to get the results and I had to call in multiple times to get updates and to confirm what was actually recovered. They were able to get around 1551 files back but couldn't identify what they were since the drive according to them was so badly damaged. I agreed to go ahead with the recovery. Unfortunately when I got my drive back, there were multiple copies of the same pictures. In fact not very much was recovered and all my videos and most of my pics, music, and files were gone. So not only did I lose most of my memories and key files but I got set back $1,250. While Staples, as far as I can see followed protocol (hence a 2-star rating), I was dissatisfied with what I got back, and maybe I'm being unfair but I may not give them my business in the future. It's basically because I don't feel that the $1,250 I paid is justified considering how little I got back. If perhaps I can get some of the money back and we can agree on a fair cost for what was actually recovered, I might reconsider. As for now however, I just cannot justify ever going to Staples again considering the killing they made off of me while recovering barely any of my memories and files. read more

The worst place for good customer service. The store is usually quite empty and when you walk in the employee totally ignore you and try very hard not to make eye contact. We were a party of three and was searching around looking quite lost. An employee just looked at us and smiled and kept walking! read more

I never thought that I would be writing a review for a Staples and giving it 5 stars. I usually do not shop at Staples actually as Office Depot (which is always a freaking nightmare and has the worst service ever) was much closer to where we lived. I was working up in the Butler area and had a few minutes before an appointment and I needed to get a few things for my home office so I decided to stop in here. I have to say after my experience here, I will be making a point to go to this location and become loyal to Staples. Not only was everything easy to find in the store, the staff was actually attentive and wanted to help (rather than hide from customers like the Waterfront Office Depot). Upon entering the check out line, another employee opened another line so there would be no wait which was awesome (but unnecessary since the line was not that long, so it shows they actually take customer service seriously here). So friendly, made sure I found what I needed and let me know about their ink cartridge return program (because I was buying ink). Nice that someone actually wanted to help customers! They get an A++++++++++++++++ at this location. I could not believe how great everyone was. read more

Horrible management and staff. There are a few newer staff members that are friendly and try to be helpful but overall, do not try to ask a question about a product and expect to get an answer or even an attempt at an answer. Manager was very rude. I will not retell the entire scenario but part of it involved her stating she had no idea how a certain product worked, they get sent products but no information and she was extremely annoyed that I even asked. No one seemed to be interested in helping at all. I never speak up, but told her right to her face how rude she was, I was appalled. I left my purchases at the register and left. read more

Very unorganized staff, left me wondering what the hell happened in there! Long lines under staffed and have an excuse for everything wrong about the store. Buying a computer is like buying a car, all they want to do is sell you extra crap. read more