I walked in with a photo I simply needed enlarged and printed in black and white? The girl said we can't do it....is this not a printing facility. I was so disgusted. All she said was, "you have to submit it online..." All I had was a hard copy. If I had the means to do it at home I wouldn't be here at Staples. I already hated having to walk in there because the lady who is normally there has an attitude (and yes she was there this time and it was clear she taught her young apprentice her evil ways). read more

I went to staples for the TSA Precheck appointment. It was a very slow process. It should have taken literally 15-20 min. It took a little over an hour and I had an appointment. Staples please hire more help. It's a great store with good customer service but your staff needs help. It's summer and the TSA pre heck appts are only going to increase. read more

Staples - The line moved so slowly. - Shipping Centers Near Me - Charlotte, North Carolina

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TSA Pre Check is a gift from above! Customer service was great. You apply online and make your appointment, and then bring your ( passport, drivers license, and credit card) documents. You get fingerprinted, take a photo, and pay a fee of $78. Process is good for 5 years. Processing time is 5 days minimum and up to 60 days maximum based on workload. TSA emails you a receipt, and you can check the enrollment process online. Took w0 minutes to apply online and then 10 minutes in the store. No more taking off shoes or jackets! Winning! If you travel internationally, it's worth using TSA Pre check to expedite your departure. You get a known traveler number, and when booking a flight, enter that number. Your boarding pass will then say TSA Pre Check, and off you go read more

Staples - Walk-ins accepted and also those with online appointments - Shipping Centers Near Me - Charlotte, North Carolina

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Came to this location for a TSA pre-check appointment. Note I said "Appointment". Arrived to find out the computers were down with no estimate of when they would be back up. No notice given to anyone who had appointments. The explanation was they had no way to contact anyone. 5 hours of round trip driving wasted. Other locations were too swamped to handle the redirects. Tried again a week later - computers down again, another wasted trip. Time to upgrade the equipment, maybe? read more

Today my daughter and I went in for our TSA Pre-check - Linda was great! As a walk in we had had a wait till the appointment folks went through, but once it was out turn it was 10 mins - super fast and easy! read more

Had an appointment here to get TSA pre check for a week and had to drive about an hour. Upon our arrival at the exact time of our appointment they called us informing us our appointment had been canceled after our long drive missing work for. They had no regard to our schedule and wasted much of my and others time that had the same problem. read more

DO NOT COME HERE!! My grandpa was discriminated against because of the color of his skin! I apologize if he's older and doesn't know how to use technology to find products but this location has rude, racist, and ignorant employees as well as leadership. Employee Quinn was in charge of helping him and she outright refused to help him and began a side conversation out loud with another employee talking about my grandfather! If that wasn't the worst part he went about looking for products himself without any help from staff but when he looped around here goes employee Quinn smiling and being nice to white customers. YOU SHOULD BE ASHAMED OF YOURSELF QUINN!! When providing feedback my grandfather was rightfully upset and the manager on duty Sean Smith did nothing to correct the issue. Corrective action and counseling if not termination needs to be provided for the entire staff and especially Miss Quinn herself. I'm extremely disgusted and upset that this kind of blatant racism and insensitivity is still amongst us in 2022. My grandfather may not have the knowledge of utilizing technology but I do and I will ensure that other patrons will not go through the same hassle, embarrassment, and racism as he did. DO BETTER STAPLES!! I know there is a shortage in staff, but y'all can't afford to have these two bozo's representing your brand!! Their job is to sell product not judge who they sell to based on skin color!!! read more

The entire store needs to be vetted after what's been spread and witnessed about Quinn and Sean's behaviour. Other employees who giggle with Quinn during racist furled altercations need to be looked at as well, for not checking their own colleague for improper behaviour and bringing it up higher that Sean supports her negative behaviour. For Staples to have this many reviews about not only these two, but overall horrible service and to not have sent someone down to vett and retrain or simply rehire a new team - is astounding. This should've been done ages ago. You will consistently lose customers as long as those two are there for their incompetent and horrific behaviour. I feel so incredibly bad for all of those customers of colour that were denied service because of them, how humiliating that must've felt. They've already been through that once and y'all have the NERVE to support them going through that AGAIN?? In 2022??? Fire them. Issue out an apology. Sort through the team, and rehire who needs to be rehired. Do better. read more

Absolutely horrible customer service at the Staples store #1794, Huntersville NC. I arrived 15 minutes before the store closed and asked to have a 3 page architectural drawing printed for an emergency meeting in the morning. The employee at the copy center said he was clocking out in a few minutes and refused to make the copies. I reminded him that I still had 15 minutes. Again he refused. I spoke with so called manager named Mike who said that he could not help as they close soon. I told him that I came in 15 minutes prior to closing and his response was, I guess you should have come in sooner. I asked for the store managers name and he refused. We have been loyal customers for over 20 years, but have noticed the decline in customer service. We will never use Staples again. read more

Just had a pretty horrible experience with TSA precheck at this store. As a child of military parents, I was born on a military base in Germany, and because of that my birth certificate states US Citizen born abroad. Well, the older white woman with blond hair and glasses was very confused by my birth certificate, so proceeded to ask loudly multiple times to coworkers " I've never seen anything like this, Do we accept this?" I was completely dumbfounded when I heard that. She walks away to double-check, when she returns she proceeds to tell me my Birth Certificate is not acceptable because it does not have my parent's name on it. I have never heard such a thing, and the certificate is sealed and signed by the US state department. But I guess she was in a hurry to get rid of me since there was an elderly white woman behind me in line that was impatient. I have never experienced anything like this, and as a person who owns a passport and SSN card all of a sudden my birth certificate is not sufficient for TSA precheck?!? . . . this is laughable and as a black woman I was offended. Staples hire someone who knows what they're doing. I didn't catch the woman's name but looking at the other reviews I'm assuming its Quinn. read more

The worst experience received for TSA pre check. I had an appointment came to my appointment and no one was there. They told me to come back during business hours and I can walk in. I walked in today and the lady at the desk stated she is only taking walk-in's from 9am-12:00. Interesting, she took 2 ladies before me as a walk-in. However, you stated you only take walk in from 9-12. Please held everyone to this standard if this is the policy and if no one was at the desk to take my appointment I should be able to reschedule my appointment the next day. This is ridiculous and this should not be a service at staples if you can't accommodate and have the same policy for all customers. Don't come here for TSA precheck if you have an appointment or not. They have different procedures for different people. read more

Staples - Front of staples - Shipping Centers Near Me - Charlotte, North Carolina

Stopped by the store and apparently the person who works there decided to lock the doors 25 min early when they close at 8pm. Was very disappointed that they did that. Never coming back here again read more

I needed a specialty job printing signage. The young lady said she understood what I was asking. Paid for the express service. Job was delayed 2 hours. Went to pick up the signage. I asked for card stock signage...it was printed on regular paper. I was also charged for the express service which should have been deducted off my bill....it was not and I was told I still had to pay it! This will be the last time I step into any Staples store. Bye Bye!! read more

Zero stars general manager Sean Smith and his associate Kim Sanders, not Quinn as others have posted, repeated their cycle of refusing to do their jobs and provide the tsa precheck service as posted on the website tsa.gov as well as their own staples.com website. Both websites very clearly state walking are welcome at various times throughout the day including from 3:30 pm to 5 pm. Shortly before 5 Kim has decided she will make her own hours and in her own words "now I'm not doing your application at all". Sean stated "we're consistent" in refusing service and refusing to abide by the hours of service that are posted on theirs and the tsa website. I implore you all to email their general manager lindsey.Gatling@staples.com to express just how often this duo is refusing service. Please please email their district manager to let them know what terrible customer service is going on at this location. The discriminatory practice that is happening at this location is shameful. read more

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I don't want to say they are racists here but there's a tinge of discrimination when dealing with darker toned people. Quinn was dismissive when I inquired about printing services for a pop up shop I was working. Sean was no help either. At least not until a fair skinned person appeared. I felt my presence was offensive to them show how. Thank goodness I'm creative and chose a different advert strategy. I don't want to spend money where I'm made to feel like a problem for asking about services a business offers. What is that about? read more

Terrible customer service, complained to managers about their staff being rude and they were just as rude. Needs to shut down completely, will NEVER go here again. read more

The staples here is relatively nice and quiet. Spacious aisles for you to shop and push your shopping cart around. Friendly staff here just flag them down for assistance. Usually come here to get ink for the printer as well as other office supplies. You can find sales everywhere you look at staples. read more

Everything you could possibly imagine going wrong here, does. Go to a different staples, save your time

I really like this location. I have always had a good customer service experience coming here. They are always willing to help find me what I need so that I don't have to wander aimlessly around the store. I have used their printing services here as well. I love that I can place my order online and pick up when ready. More than not, my printed items will be available before scheduled pick-up time. There was an incident once where I was supposed to get my items in color but they were printed in black and white. The guy apologized and fixed my error quickly and let me keep the black and white ones at no additional charge. So he did definitely go above and beyond to fix the error. They have quick turn around times for their printing services - which definitely helps if you are trying to do something last minute. I did try to find some brother toner here once that they didn't have so I had to go elsewhere but other than that - this is normally my go to spot if I need anything office related. read more

This Staples is close to where I work. It has a great selection of office supplies and it's fun to just browse about if I have time to kill. The employees are friendly and helpful and they have a great pool of knowledge to draw on. read more

Staples - Storefront - Shipping Centers Near Me - Charlotte, North Carolina

as a worker you should treat everyone equally no matter what and the cashier quinn is always rude to people of color and the management hasn't done anything about. I will not be coming here anymore because this is unacceptable and unprofessional. read more

I appreciate the fact that Staples is willing to hire people of a particular background but Quinn's attitude is just unacceptable. Accompanied by her attitude is a pungent odor that comes from her. I'm all for inclusion but something must be done about this employee. read more

I like Staples. The stores are not crowded during the week which allows me to get in, get what I need, and get out. That was the case again today. I needed a new wireless mouse. A staff member directed me to the location (right in front of the store), I picked out a mouse, paid, and was on my way. That's how I like it. They also have a rewards program. i always use my telephone number for identification because I don't have the thingy that goes on my key chain. Besides, I don't need any more thingys. read more

This review is specifically for Eric (tall with glasses) because when he's not at the printing area I am basically not acknowledged by any other Staples employee at this specific location besides Chelsea (or Kelsey can't remember) but she's super sweet and has amazing customer service as well. Today I was serviced by Eric and he went above and beyond to assist me with flyers I needed for my business. Very professional and very knowledgeable. Besides today every time I come to this location he is polite, helpful and prompt! If you need any assistance with the printing service I highly suggest Eric! Thank you again for your help! read more

It's been great so far coming here for my work supplies. The staff is friendly and helpful. There can be lines at times and I feel like there are only ever three staff members working at any one moment. Besides that they usually have what I need. read more

Typical big box retail store where if you've been in one Staples, then you know where every thing is. The store is well stocked, help is friendly, and for me the printing services are great. I highly recommend this store for printing services in the Northlake Mall area of Charlotte NC. read more

Staples - Shipping Centers Near Me - Charlotte, North Carolina

Love the rewards, would be nice if the cashiers would smile once in a while. I'll be back for their back to school ads.

This is by far the best office supply store I have used. The staff was very attentive to my needs and helped me with more than the basic services offered. I will definitely be driving out of my way the next time I need something printed! read more

Very friendly staff, clean store and quick service. The line for checkout had about 3 people in it (not too bad since we all probably had a couple items each) and the manager quickly pulled us open to another line to make it go quicker. Have to love service like that! read more

There is an obvious reason why online shopping is closing retail storefronts. I needed to pick up gold staples. Yes, I needed them to be "gold". I looked online and observed that this location had multiple packs of them. I went instore to purchase them. I did not see them on the sales floor. I asked a sales associate and she informed me that they were not on the floor but were in the back storeroom in one of multiple totes. She stated she would have to look through them to find them. They was her complete answer as well as her reason as to why she would not go locate them. She didn't want to look through the totes. I then asked her if I ordered them online for instore pick up, who would be the person looking for them. She replied that she would be that person. She then gave me the NASTIEST look and reluctantly walked to the back. I, initially, felt bad but then I realized I should not feel bad. She is simply doing her job. Why should I feel bad about very politely asking her to do her job. It was around 9 am and the store was rather slow. Had I just ordered my item online and had it shipped to my house, I would not have had to deal with this awkward encounter. Bad customer service and lazy millennial sales associates are prime reasons why storefronts are closing. read more

If you need any copying or prints made I recommend going to here. Mike was awesome, friendly and knowledgeable.