We recently moved to Tennessee from Pennsylvania. We were very pleased to see a Staples so close to our new home. It had everything we needed and the staff was eager to help. It was not busy at the time and we were able to get what we needed and check out promptly. The store was very neat and organized. read more

Rudest staff in the town of Crossville Tennessee. No one in the store but me, The manager couldn't be bothered to show me what I was looking for. The checkout guy was not friendly at looked annoyed. read more

Wonderful customer service with every employee I've encountered. I come often with Amazon returns. They go above and beyond here. read more

I needed 2 handdrawn pictures copies onto photo paper. The copy staff was very helpful - they worked to get the details and colors as close to the original as possible. Also very nice, pleasant people. I am very pleased with the product and service! read more

Had to fax a death certificate and cover letter to the treasury dept. , Now, mind you, I wasnt receiving, I was sending, so, I used zero paper/supplies and it litterally took only a few minutes of the clerks time, who, didnt appear to be doing much of anything as I went to the counter. I was charged $4.61, for standing there, giving a send to number........ cover page & a certificate. Ummmmm, yeah. What a value.... Not!!!!! Staples gets worse and worse all the time. Used to patronize them all the time. read more

wished i could give it a -1 ! i have had to wait 20 plus min to drop off ups that was already ready to ship and this morning at 9:03 am an employee wanted me to step back out from under the overhang back out into the rain before she would open door and did not ask in professinal why more like she was a atlantia cop at a ballgame or concert not a employee. so if you are reading this i would drive to cookeville or oak ridge beforew i would do anyuthing with this shame of a store. read more

Advertised as a UPS & AMAZON drop & return center packaging & shipping returns for free. My boxes were already packaged in boxes. Only needed the label printed from email returns notifications from my phone. Staples clerked refused to print label & directed me to a self serve printer (stand in line again at printer) charging me $1.55 & $2.55 respectively. I discussed this with employee who stated, "We are not a verified drop of center". Then she said well the printer defaults & prints your black & white label on plain paper & charges you for a color print. I have dropped off Amazon returns to Walgreens, Kohls & UPS centers who printed the label from the code on your phone directly to a label & stuck the label on your pkg. I would rated The customer service & helpfulness as one star, O or an "F" read more

I won't be back. I was browsing the store with a couple of Christmas gifts I had in my arms. One of the employees (who is always rude and looks like it every time I am there) gets on the radio and loud enough for me to hear, while staring at me, says "he's back, he has two security wrapped items" and then starts to describe what I am wearing. I am staring at her the whole time. I understand loss prevention, but to make your customers feel singled-out and suspicious! I don't want to go into a store and be made like a thief! And I didn't realize that going to a store twice in the same week makes me suspicious?! The manager I talked with was nice. But, I am blown away by the terrible behavior and the way the employee treats customers. I don't understand why she was being a b***h to me and singling me out?!?! But, I won't ever go back to this store. read more

Staples - Outside - Printing Services Near Me - Crossville, Tennessee

When I purchased my computer from Staples, they recommended I buy their maintenance warranty. What they didn't tell me is that they only repair computers for customers who purchased the warranty. I wasn't expecting them to repair my computer for free since I didn't buy the warranty but I certainly expected they would repair the computer they sold me and charge me for the repair. I'll never buy a computer from them again. read more

Had to receive a fax (I know, what is this, 1985?), so I called and verified that they could do that. They agreed so I had the fax sent. When I arrived I had to wait about 20 minutes to be helped (and only got help then because I found a manager), despite several associates wandering around with nothing to do. Come to find out, their fax machine doesn't even work, why couldn't they have told me that when I called and saved me a trip, not to mention having to have it faxed to another number and drive somewhere else! read more

Today is March 30, 2020 I went to Staples in Crossville Tennessee this morning to shop for home office items. During this Coronavirus lots of people are doing work from home. I went in search of some paper storage items. I had been shopping for a few minutes and I finally found the correct isle. I started to that area, and as I turned to go down the correct isle, I tripped over a tote that had apparently been left on the floor. I am posting a picture of my leg. I went straight to an associate and showed her my leg. She called for someone to bring the first aid kit. Within a few minutes, I was greeted by a woman, who asked where this occurred. We told her and she left me there with bandages and walked away. Another associate came 3 minutes later with miscellaneous items. His name was Carlos (general manager). His first words were "I can't touch or apply this, but here are some things to use." He opened an alcohol wipe and handed it to me. Then he opened a triple antibiotic cream and handed it to me. He then gave me a roll of gauze and I wrapped my leg. He had no tape to hold the bandage in place, but he then took out a pocket knife and attempted to cut the gauze. The knife was not working well, so he asked me to hold the gauze tight so that he could cut it. It didn't work, so he finally asked another associate for scissors. He didn't ask my name or even if I was ok. He then just left me to go about his day. I yelled thank you and left the store. They took time to remove the tote from the isle, before they even took care of me. This is scary, because I have a fib and I take blood thinners. My leg was bleeding and although my life was not in immediate danger, they could have taken care of me while someone else removed the tote. Anyone on blood thinners could bleed to death in minutes. I wanted to add pictures, however, I can't seem to locate that option. Please be careful when shopping at this store. Watch for things to be obstructing the walk way. While I was waiting to be taken care of the first associate who came to me asked my husband to show her where this happened, so he did. She took something and cleaned the tote, while I was still waiting for someone to help me. Priorities should be to help the injured party first, and send someone else to remove the danger. read more

Brands fall everyday for several reason that are out of their control, but then there are those select few that do NOT control the controllable. Two stores I've been to in the last 24-36 hours and I have never experienced such poor service from the clerks to the management in my life. I was looking for a particular desk and found one in the Crossville store. Keep in mind I've worked retail on and off all my life. The clerk tells me that all they have is the floor model and refuses to sell it to me. Then the manager says she will call the Cookeville store, but does not come back for several minutes. I told her to forget it since I would be going to Cookeville the next day. The next day: I walk into the Cookeville store looking for this desk that their inventory system said that they had and it is no where to be found on the floor. After looking at boxes, I believe I've found the one I'm looking for. I ask the clerk if he can call the Crossville store to verify this is the one I'm looking for. The clerk goes in the back and comes out with what I presume to be a manager. Again, I ask my question about calling the Crossville store. He replies, no we can't do that since the storm knocked out our all of our phone systems. To which I replied, do you have the number and I will call on my cell? His answer??? NO, but you can look it up!! Who taught these people customer service? Who taught them device? Who taught them leadership? I will NEVER set foot in a staples again. read more