Rick at Staples Rancho San Diego was very patient and helpful in selecting a new printer. I had a lot of questions that he answered completely and made sure that I had all of the ancillary parts necessary Went back into Staples again today - thought there was something wrong with my new printer. Michael patiently listened to my issue and demonstrated to me how to resolve. Thank you so much. I will continue to purchase my electronic devices at Staples Regards, Jeanenne read more

*Rating the Photo service * Have ordered a few photo prints and they always look fantastic and print quickly. Everyone in photo service is super friendly. Will continue using for bigger printing services. I've looked at a few places for printing services and Staples seems to have one of the best prices. read more

Service needs to improve... When they have a special on specific products they should be able to provide them to the customer. Instead I got a you would have to get it from the racks and there's no sign for that in the store also the cashier needs to be able to say something nice instead of " I don't own the store ... I don't know why you need to bring it to me." That's not an answer for that this person needs to have a better actitud than this and be able to "HELP". read more

Staples - Receipt on one of my purchases - Printing Services Near Me - El Cajon, California

See all

In late July went in real quick for an Amazon return. It was quick and simple. Then took a look around and they had great school supply deals. read more

Went there to get a printer cartridge. Online it said they had like 10 cartridges. When I got there, nope, they had none! Zero! Nada! I guess they can't count. Blame management. Inventories are supposed to be done but I guess whomever runs this store never graduated from the 6th grade and can't do a physical inventory to compare what they should have with what they actually do have. read more

Customer service needs improvement. The attitude seems to be "I don't care what you need help with".

I mean the store was good and the cashier, the only problem is waiting for that fat ass manager for like 10 min to open the gated items. He saw me multiple times and they called him twice yet did nothing. It's good cashiers and the people that work in printing that kept helping me yall need a raise !! read more

I had one of the worst customer service experiences of my life at Staples, 2879 Jamacha Road, El Cajon, CA 92019. The so-called supervisor Lara Burbrus was shockingly rude, unprofessional, and flat-out disrespectful. After making me wait far too long, I politely mentioned that I had a meeting and asked if she was going to help me. Her response? In front of her employees, she snapped in a nasty, condescending tone: "If you don't like it, go to another Staples." I live in Los Angeles and have never in my life experienced customer service this disgraceful. And to make matters worse, when I later spoke with the general manager, Sharon Churchill, instead of apologizing or even listening, she hung up the phone on me. Absolutely unbelievable. This is completely unacceptable behavior from anyone in customer service, but especially from management. Lara Burbrus and Sharon Churchill are a terrible reflection of Staples as a company. If this is the standard of leadership here, then Staples has a serious problem. Both of these people should be held accountable -- because customers do not deserve to be treated this way. Staples, do better. read more

Karen needed a new office chair, so I went with her as I could fit one in the back of my jeep if she decided she liked one of them. There weren't very many people on the floor. In fact, I think there was only one maybe two it's kinda hard to tell. It's a big space, but they had lots of choices and chairs a lot more than I expected. They had one on sale that she liked, a tall back manager's chair, and it looked like it was a good quality and sturdy, and definitely a good value, it didn't take very long for me to put it together after we got back to the house, and she does like the chair. read more

This location is the closest location for me coming all the way from Chula Vista. The cashier David is so sweet. He was so helpful and patient especially with my purchase. Full of energy and floods you with happiness. He was so informative and even encouraged me to download their app for more savings. Such a 5 star employee! read more

This is based on an exceptional experience I had being serviced with an item I was mailing and had the pleasure of dealing with Juan. Juan was professional and went above and beyond to help me. He even looked into available shipping discounts etc., He is an absolute peach and exceeded my expectations! Efficient, gregarious, expeditious quality service. He made the experience GREAT and I will definitely use this location for all my additional shipping needs. read more

Customer service could be better and it's a hit or miss when they give you a time to come back.

I wouldn't recommend coming here for Amazon returns. When I came, there was one person working the counter and a line out the door. I waited in line for about 35 mins. I wasn't in a hurry, so it wasn't a big deal. However, some people were losing their patience, so the vibe was a little intense. When I asked the customer service rep if it was always like this, he said it was usually worse. I'll stick to the UPS stores in the future for my Amazon returns. read more

I have used Staples printing services a handful of times. Each time I was greeted by Sergio. Not only is he accommodating but he demonstrates excellent customer service. Great employee!!! read more

I was thrilled to not only find this location to have my business cards printed but to also have Armain help me make sure my cards were printed perfectly. He was able to fit me into his print schedule knowing I was flying out first thing the next morning. We got the color correct (my screen and their printer are slightly off). While waiting I found an excellent calendar planner and miscellaneous items I didn't realize I needed! lol. It's a clean and well organized location. Wish we had one like it nearby! read more

No Amazon shipping labels. You are an Office Superstore? Drive 14 miles to get here. That will be the last time I go here!

Been a while since I've been here. I had to drop off an item here for UPS pick up. Guerilimo took care of me. He was kind and helpful. I didn't have to wait in line for long. Thank you. read more

I had an amazing experience at Staples today with Armain. He was extremely knowledgeable about his department in printing services and helped me accomplish a very important print job today. The value for what I received was also good too. I will be coming back to get more things printed professionally because of his level of experience and services. read more

I can highly recommend this Staples print shop department. They helped me print a Christmas card I was making and went above and beyond their pay grade, I believe. Avery was so kind as she put the image in the machine. She did such a good job and was so polite, cheery and helpful. She juggled numerous other customers during the time I waited and a few of them were downright disrespectful! C'mon people! What's wrong with you? Did your mama not raise you right? Let's bring back curtesy to others! All the while Avery kept her cool and politeness handling the rude customers. I also want to thank the manager Laura, who ended up cutting each card by hand when I wasn't satisfied with the machine cut on my card. I rarely get such pleasant service from people who really want your satisfaction. Thank you for your awesome service and excellent attitude! You helped make our holidays a little better! read more

Sending back Amazon package involved a long wait. Clerk was taping other boxes & answering phones. Helping the line was not his priority.

If you give business to the printing department at Staples in Rancho San Diego., be prepared to possibly be given a hard time and not helped. It's mind boggling to me that one of the Printing Associates likes to argue about the fact she chose not to proof a printing job with a glaring error on the final project. expecting me to purchase a poor-printing job. I don't care how long you have been at a job or how new, as I was told she was new, you don't argue with the customers. She also was speaking poorly about the other Printing Associate who was not even on the premises to defend herself saying she didn't know what she was doing. Who speaks poorly about their worker counterpart? Really? Speaking poorly about their worker counterpart to a customer myself? No way! I said please don't speak poorly about your worker counterpart as it's unprofessional, inappropriate, and mean spirited. She then got mad at me for telling her this and hung the phone up on me causing me to drive down to the store and tell the Manager about my nightmare experience. I do hope the District Manager can help assist me now. At this point, I need to find another Stapes who hires employees who like to treat their customers with kindness and professionalism. What is the world coming to? These companies are hiring these employees to represent their company in the highest regard and this unfortunately didn't happen. The motto is Ask me what's possible. Really? My daughter told me also that she had a similar unpleasant experience with the same associate. Not surprised! Leo the manager on the floor is great and listened to me and agreed this never should have happened. Also, Kristen was helpful too along with Brenda. I also need to say Jessica went out of her way to help me! But those that did this, Please do better. I will still talk to the District Manager Chris who I heard was helpful. read more

Staples - Printing Center - Printing Services Near Me - El Cajon, California

Arrmain and all of the reps and MOD an amazing in customer service. They are happy and helpful and honestly made me leave here with a huge smile on my face and hope for humanity. Amazing job to the leadership! Great culture too!!! read more

This Staples is completely unreliable. Do not depend on them for your business for print services. They will fail to notify you of critical changes for business print products. Staples cost me income and wasted my time because they couldn't bother to call me to notify me that changes needed to be made to my print job because "it didn't fit", despite me using their online tools to set the parameters. My print job was supposed to be done Thursday so I could have my business cards this weekend for an event and they failed to deliver and failed to notify me. If your income relies on the print job you need, do not trust this store to get the job done. Now because of their ineptitude, I have to scramble to get this taken care of or else I lose out on my earnings. I'm honestly livid. This level of carelessness and lack of due diligence is unacceptable. read more

AWFUL service from the Copy Center at this location. I called to verify that I could get my service as requested and was met with a rude and condescending employee who seemed less than thrilled to help. I DON'T recommend it. Not to mention when I arrived they did a horrible job and I had to go to a different location to get the issue resolved. If you have to go to Staples try the one on Sports Arena you will get excellent service. read more

Helpful employees. Thank you Staples in Rancho San Diego. I will be back when I need more supplies for my office read more

Staples - Helpful employees - Printing Services Near Me - El Cajon, California

Came in asking for help on printing some paper. Customer service was horrible asked the lady I. The printer pickup on how to do things. She didn't move from her computer and just said it's 43 cents per min and something else for printing papers! I'm and older gentleman not to computer savvy and a little more help or attention wouldn't have killed or stopped her day! Need to do better read more

I've been shipping packages from this location for the past few years. Employees are always nice; however, they always seem like they're short-handed. I wish they had afew more employees to make my visit a little easier. read more

I bought an item from staples because they promised to deliver the next day! And it was urgent for me , I received an email that the shipping was delay for the very next day. The next day I received another email that the shipping was delayed for 4 days!!! I called the customer service they said the delivery is out of our hands and we can't do thing about it. Definitely I won't buy from them anymore What a bad service with a bad management read more

Omg! Staples print center is the absolute worst! I should have read these reviews before going in. I got an image printed on special matte paper in an 8 x 10 and was told it's not a problem, and that they'll have it done the next day. I picked it up the next day and the print came out fine but didn't notice the print was not an 8 x 10. I assumed something as basics as size that they would get it right. Boy was I wrong! I obviously don't carry a ruler with me around and didn't notice until I got home. I called them the next morning and this other girl tries to tell me they don't do the 8 x 10 size lol. Staples print center is such a joke! Use them at your own risk!!! read more

I needed to get some posters printed and went in for service one day. That day, Kirsten was working and she was wonderful! She helped me design and made suggestions. She even helped look up solutions online for me and printed a sample so I could see what it would look like. She took her time and helped me even though the store was about to close. I found that I needed a clearer picture, so I told her I would go back the next day to print what I needed. The next day JESSICA was working on the counter and she was the rudest, most unhelpful employee I could have encountered. She's probably the one everyone on these reviews is complaining about. She refused to help and said she was going to close the desk at 9pm and it was 8:45pm but she still refused to help. I told her I just needed a quick print and she wouldn't budge. So I had to leave and I was so disappointed because I needed my printing job the next day. Luckily, I went to WALMART the next day and they were so friendly and helpful. Both women at the desk were so sweet and printed my stuff immediately because they knew it was urgent. It was also cheaper!! MORAL OF THE STORY: Don't waste your time with Rancho San Diego Staples, go to Walmart on Murphy Canyon Rd for faster, cheaper, friendly service. read more

If I could more than 5 stars I absolutely would. I frequented this location for a few days in a row as I needed the printing services .When walking in a was greeted by an employee every single day .This location was clean, organized, and easily accessible. The one employee who went above and beyond in assisting me was Jessica at the printing service area. I had quite a few questions that she answered with tremendous knowledge and also showed me how to better use the printing service online as I was having issues. I truly cannot express the gratitude I have for how she aided in my experience here. If I were her supervisor I'd most definitely give her a raise!!! read more

I came in for a gaming chair, both Chris and Jason were super knowledgeable and friendly. Truly the best customer service I've had. Any future Staples purchases will be at this location. read more

This is my neighborhood Staples located right down the street from me. I came by today to check out two things: a tax program to do my taxes, and a new office chair because my old one has not been to friendly on my back. When I walked in, they had all the tax programs right in front. I normally used Tax Cut but it is now H&R Block, I saw Turbo Tax, and a new one that, I am not familiar with, "Tax Act." Turbo Tax was the most expensive of the three and Tax Act was the cheapest at $29.99 which included Federal and State with free electronic files for both. The H&R Block was $44.99. Not wanting to leap into a new product, I decided to wait and do a little research and a comparison between the programs. Next, I went to check out the office furniture. As I walked over there, and employee asked if I needed and help, and I politely said no thanks. They had a good selection of office chairs. I decided on the chair that had good lumbar support and higher back support, so I can lean back on it comfortably. The chair, leather executive high-back chair was on sale for $199 from $299. The chair is very comfortable and I will probably fall asleep on it from time to time. My shopping experience was great and so was the service. Now I need to figure out which tax program to buy..... read more

See all

This review is for Eric, Copy and print associate. He has phenomenal customer service skills. I've never received better service in my life! Eric went above and beyond to help me print a few articles I needed for a very important college paper due in the morning. I am not tech savvy nor did I have a PDF for them and he found a way to make it work. He spent about 15 minutes helping me. I cannot express how truly grateful I am for this associate. More people need to be like him. He's not just doing his job, he genuinely cares about his customers. He truly deserves recognition and a raise. Thank you so much Eric! read more

Worst customer service. Went in to drop off four large heavy boxes for shredding, ship a package, discard a nicad battery, and look for a pen refill. Couldn't take shredding cuz some system was down, couldn't ship cuz that system is also down, not taking batteries cuz they need more training to know which batteries they can and can't take. They only took the shredding cuz I made a huge stink about not wanting to load them back in my car and go elsewhere. But then they expected me to shove the papers into a little slot in a locked bin which I've never had to do before. Again made a stink and they said they'd do it for me this time only. I don't blame them for computer systems being down; that happens. The problem is no one cared and did not want to help find a workaround or help me at all until I got testy. No concern at all for how much a disaster this visit was and how it was inconveniencing me. I didn't bother looking for the pen refill cuz I didn't want to know what snafu that would reveal, Addendum - service here used to be fantastic. Don't know what changed. Staples, get your s... together. read more

I went in last week after a long day. I needed something printed for work. Now when I say I'm not computer savvy, I really mean it. The girl at the printer center wasn't the most helpful. I was getting frustrated because I felt like she didn't want to really help me. She said my file was too big and I needed to buy a USB. I asked if there was someone that could come and help me cause I had no idea what I was doing or how to transfer the file. She radioed someone and along came Leo. He was so helpful and patient with me. He helped me picking out a USB and he helped me print out the manuals that I needed. He stayed with me and made sure I was taken care of. I work in customer service so when I receive GREAT service I make sure to write a review. This man needs a raise. If you're ever at Staples request him to help you. Thank you Leo for saving the day. I appreciate your kindness and patience. read more

This is a brief note for thumbs up for Red haired Ashley who works at Staples. What a fantastic employee courteous, helpful and funny. Who seems to actually do her job. All questions were addressed. No matter how dumb. read more

Armain is the best, patient knowledgeable, tech-savy, just overall great. Went in for a complicated print job, resolved all issues efficiently and effectively. read more

Wasted drive customer service at printing individual seemed as if she didn't want to be there ended up not getting anything don't come here go else where where Individuals are more eager to help read more

I went in today to print a poster out. I told the lady at the printer station I had a question for her and she rolled her eyes at me. I just wanted to know the email address I needed to send my material to to get it printed. Very rude and unprofessional. I ended up not purchasing anything. read more