Printing order of our event program wasn't right the first time, but they made it right!

The only time I have used them is to return items from Levi's. I wish they had more locations cause they are really spread out. However the Customer Service here is excellent. They don't charge to print labels like UPS does. When I'm returning something that's only 20$ or 30$, every 3$ charge counts against my return. They don't charge me or give me any issues about how I wrap it. The Store Reps are really respectful and professional as well. There's always plenty of parking and never a line. read more

Been meaning to write a review, came here a week and a half ago needing to print out several urgent things & Michelle was kind enough to show me how to use the printer as it was my first time, so thank you Michelle! Great price for the amount of pictures you choose to print. Definitely will come back . read more

Beth was super helpful! I emailed my (very last minute) request and she responded within about five minutes with her suggestions. Fixed it, created a file, and sent it back to her. The result was a very high quality print job that was finished within 30 minutes! Great service and great quality. I'll be back! Thank you, Beth! read more

DO NOT USE THIS FEDEX LOCATION - Thieves at Work If you value your time, money, or peace of mind, avoid the FedEx in La Mesa like the plague. I've had three separate high-value packages sent through here--all tampered with, all stolen. Items were clearly removed from inside sealed boxes, and this location was the common denominator every time. This isn't a coincidence. This is a pattern. I blame myself for not catching on sooner. Shame on me for trusting this place after the first theft. But shame on FedEx for allowing what clearly feels like an internal theft ring to operate unchecked. If you think your insurance or tracking number protects you, think again. They'll tell you it was "delivered" and act like you're the problem, not their broken system. I'm not talking about lost envelopes or minor items. I'm talking about multiple hundreds of dollars gone, boxes clearly opened or resealed, and zero accountability. Surveillance footage? Useless. FedEx support? A joke. The people here either don't care or are in on it. You've been warned. Don't drop off anything valuable here--hell, don't even drop off dog treats. If it can be sold on eBay or shoved in a pocket, you may never see it again. read more

Staff are very helpful and friendly. I would highly recommend this place compared to others.

Heather is awesome. She helped us so much and we laughed our entire visit! She is what makes going to a fedex business worth while! John is also awesome, he helped me the next day and sorted out some price discrepancies we had from the previous day w Heather. We were somehow over charged, but were able to refund our card and get our money back. Place was clean and organized. Lots of space to do what you need to in the store. They don't go crazy or charge you for using their tape or pens. They are happy to help! I would Totally Recommend for anyone who needs to ship items , head on over! read more

FedEx Office Print & Ship Center - Printing Services Near Me - La Mesa, California

Jaylen should be given whatever awards you give out for customer care. His response to my print job was thoughtful, comprehensive, patient and thorough. I walked in the store feeling overwhelmed and anxious and after his guidance left feeling confident and comforted. The final product was excellent but the process was also easy and interactions high quality. He's got my business for life! read more

Everyone at this location was nice, I was helped by Beth she was so helpful and nice! Keep being awesome Beth!

Ella is amazing! We're a new business that just opened The Mesa Bar & Grill, and I can't tell you how many times I've submitted menu changes. She always makes sure everything is perfect right down to getting the exact shade of red and she's consistently quick, efficient, and detail-oriented. When Ella isn't in the office, I'll admit I get a little stressed, but Michael is great, and the manager John is also amazing. I'm truly grateful for the professionalism they show every single time. read more

Absolutely HORRIBLE service!!!! Employees are unprofessional and Fedex customer service is horrible too!!! Will never use not only this location but FedEx ever again! BTW I only put 1 star because it made me! They don't deserve ANY stars! read more

Exactly what you expect from a FedEx. Overpriced but very useful and great quality if you don't have printing services at home. read more

FedEx Office Print & Ship Center - Self service printer - Printing Services Near Me - La Mesa, California

Jamal is an outstanding manager. I was struggling to print my portfolio while preparing for an interview and went to the counter for help. He immediately picked up on how overwhelmed I was and, instead of sending me back to the machine to keep struggling, simply said, "Bring your USB here, I've got you." He printed and collated everything perfectly and was incredibly kind and encouraging throughout the process. His support truly made a difference when I needed it most. Thank you so much, Jamal! read more

Huge thank you to Jamal!!! He had the most patience with my request. I had asked him to do the most impossible task of making a sticker small enough to fit into a locket. Not only was he the absolute sweetest but he was incredibly patient redoing it until we got the perfect size. He was so professional and incredibly knowledgeable, knew exactly what he was doing. In between he was also assisting other customers while my photo was being resized. Give this man a raise!!!! I work in the service industry and value great service when I receive it. I know the holidays can be a stressful time for people but he had made it such a pleasant experience. All around great experience thanks to Jamal!! read more

Just went in to create a special gift for my kid's mom. Wasn't sure how to pull it off. Spoke with Jaylen and he was extremely helpful in figuring out how to best make it work. He provided exceptional customer service. read more

Jaylen was a huge help and very kind! Thank you, Jaylen! He was quick to help me find what I was looking for since I was in a rush!

The personnel was very helpful till I was able to get the job done and so happy to save money as it was a cheaper price than UPS store and less crowded read more

Great service, great help navigating best shipment options and saved me 50 percent from What I expected at UpS , usps and smaller fedex locations read more

Mauricio was incredibly kind and patient with his time. Explaining the scanning and email process, restarting the entire process when papers jammed . All while assisting multiple customers. read more

Both John's (John M & John B) that work here have been amazing since I walked into FedEx! Exceptional patience with me and my new business. Navigating me in the brochures, pricing and paper quality was a breeze, and since becoming a business owner jumping through hoops and red tape they took care of me. They even gave me better pricing making some small modifications. Thank you team! I can't wait to receive my new brochures. read more

FedEx Office Print & Ship Center - My new brochure samples - Printing Services Near Me - La Mesa, California

Emailed an easy print request for some simple business card sized coupons. Representative called to confirm order and offer me special pricing on a discount they were running. Couple hours later I picked up the order with no wait! Deducted 1 star for the person who rang me up (different from the person who called me earlier). Cashier was not friendly and I kind of got the feeling I was either bothering him or he didn't want to be at work. read more

FedEx Office Print & Ship Center - Coupon cards ordered from the comfort of my home. Same day pick up! - Printing Services Near Me - La Mesa, California

This location has the most AMAZING manager by the name of JOHN. He exceeded my expectations today when helping me send a package and also showing me the self help kiosk but guiding me. John went above and beyond to ensure I felt like a valued customer and my package was secure, safe and on its way. He has a PHENOMENAL attitude. In the past I had some experiences w/Fedex locations which caused me to usually select UPS more but with this type of service and efficiency, I was pleasantly surprised and really impressed and happy Fedex chose such a great, quality manager! Additionally, location was clean & organized, parking was easy and awesome location next to Grossmont Center mall with Walmart, Target, eateries etc., read more

I went to this store. It was the 2nd time there over a few months. I had a package that needed a label sent to my phone. I couldn't figure out how get it on the package. Jaylan came over and helped me through the process. He finished it off for me and I sent the package. He was very pleasant and helpful. Thanks Jaylen! read more

Was looking to purchase something to get change for a $20 . Guy who was already doing nothing but talking rudely said they don't do change and walked away. So nothing to purchase with cash anymore? Interesting. read more

Simply the worst. I'm writing this review from the parking lot at 8:04 PM. I rushed over when I realized my printer was out of ink and I needed these copies for a meeting tomorrow morning. I arrived at 7:59 needing a few black-and-white copies of a file I had on my phone. The employee, ELLA, was clearly upset at my arrival and said when I walked in and said, "What do you need because I only have 15 seconds to help you" I apologized for coming at closing, that's normally not my style but I was in a jam. I assured her I only needed a few sheets of black-and-white paper printed. She launched into a tirade about me not having a code and gestured to a card on the desk with an email address. I said I was happy to email the file and even showed it to her on my phone. She said "If you don't already have a code, I'm not going to help you." I asked repeatedly what code she was talking about, but never got an answer. She said after a couple minutes had passed, "See, it's past 8 now and I can't help you." I reminded her I arrived before she closed and what I needed would be a massive help, that I was really in a predicament. She said that she physically could not, I asked if the printers stopped working at 8 and she said no, but she decided to stop working at eight and it didn't matter if I was there prior to closing. While I walked to the door, I said that I was really disappointed in her brazen manner and choice to not help. I also said I hoped she finds it in her heart to make a change and treat people the way she'd like to be treated. That clearly upset her because she started screaming at me to get out (while I was already walking out the door.) Get well soon, ELLA. Therapy, medication, vacation, this girl needs something she's not getting in this world and I wish her the best! FedEx: this employee is in dire need of empathy and customer service skills. Hopefully you see to it that she gets the help she needs or moves to a non-customer-facing role. I will never, ever bring business back here. read more

Full service surcharge of $2.50 starting from June of this year, I had dealt with that at another location in LA when they didn't know what I was talking about and refused to leave a sign out like this one did. It wasn't the case as now you have to go thru a few extra steps to have your photo printed out on the self service area, at the beginning you send your photo to the store email and have the employee do the rest, but now due to the service charge, they suggested you to follow thru with your self service, and if you're not tech savvy you will be in a whole lot of trouble. I have to print some headshots for my audition in LA tomorrow, and most of my format are HEIC not JPEG, so the printer did not recognize, on top of that I can't find anything regarding HEIC converter before. It took me a while to figure stuffs out, but also thanks to the help of the staffs, mostly Tim who volunteer to get me have full access to the computer to try to log in to my iCloud account, then a few other ways until I was able to send thru a JPEG format of the same photo. FedEx now is charging you everything, even for cutting your photo to the size that you desire. But the staffs had gone above and beyond by helping me to print out behind the counter, and charged me only for self service, both my headshots came out great and they only costed me less than $3 total. Thank goodness I always come here to print stuffs. read more

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I'm going to start off by saying I always come here since service is always on top. However if you want someone who's going to have attitude towards you and other customers, for no reason whatsoever then meet John. A very unprofessional grumpy man, compare to the other workers who are always excellent. Maybe you should take some notes John. read more

I always have GREAT service at this La Mesa location. Christine was incredible today. I emailed an order that turned into being are REAL pain and she made it go right. I am so grateful and I will continue to bring all of my printing needs, both personal and business to this FedEx office. Thank you gang! read more

Do not use them. Do not trust them! They said fragile label js for your comfort only they don't follow it. No what they do is they see that label and say hey let's crush this box! They destroyed my things. And don't care. This company is absolute trash. read more

I came in for a tricky copy job and thought I was going to waste copies trying to figure out the machine with the self service, but a worker helped me. She helped me save money too, so I wouldn't have to pay for color copies for all of the pages. It was an easy experience! read more

Most ridiculous wait times to pick up my order. There was 6 people in line waiting and it was 15 minutes before someone came to help.

Jaylon was such a helpful person. Helpful with printing and cutting our templates. Would definitely recommend to anyone for help.

While the building itself, both outside and inside feel like this place is dead or nearly dying, the service from the staff was excellent. The young man that helped me with my shipments was not overly friendly, he didn't talk much, but was pleasant and polite. He knew his way around the computers very well and my experience shipping off some cable equipment to ATT and a package to Texas was effortless. No hiccups, no price gouging on the shipping, and care in packaging the items. That's a win in my book! read more

Great service. Josh was helpful in printing Military Awards. Heather was great in helping another customer take care of what they needed. Customer support and service are of the highest quality. Value their quality of service. read more

I've been one other time to use one of their workstation computers. They offer a number of office supply and shipping products in addition to their print & copy services. Customer service is ok, as long as there is enough staff available to keep the lines down. You never know how busy the place will be, but it's usually a bit faster than the DMV and just about the same as the post office (except maybe during the holidays). Convenient services at an easy to find location. read more

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Came yesterday evening and this morning to send a package out, but the store was closed both times during the business hours listed online.

This location has been wonderful in the past. In fact, saving me a lot of stress more than once. Today, they fell short. One self service copy machine reported that it was disconnected. The other out of paper. When asked for help, the employee decided to announce that my card must be out of order. When I said that the card worked in the other machine, but that it was out of paper, I was asked if I was sure my card worked. At the other machine, the first question was "are you using different paper", and when the the tray was opened to reveal paper, I explained that the machine reported empty paper. The the response was "I'm looking at paper right now." Upon attempting to copy, the machine again reported no paper. When shown, the employee stated "all you have to do is select a different tray". To re state it, assume the customer has financial hurdles, or lied about a machine, or should reroute the machine when it's not in service. A little of a detractor for this usually helpful place. read more

How did this place average only 2.5 stars? That's crazy! We come here for everything shipping and printing related. Our younger brother participates in an event for speech that requires visual aids. You can see how we find their services tremendously valuable. They have helped us print everything from colorful boards to laminating fun-sized liberty torches. Every staff member has gone out of their way to provide us with great service. They have a fax machine that is self-serve and very easy to use. I have also shipped several packages from here to Oakland and Salt Lake City. They helped me find ways to make this process the most cost effective. Helpful that they open late (10pm on weekdays)! read more

Ethics and customer service go a long way in my book. Unfortunately one employee in this store doesn't have either of those. One bad seed ruined it for everyone. I will not be visiting this FedEx any longer. It is worth my time to drive a little further to go to a different one. read more

A recent print project made me a"regular" here within the matter of a few days. And I have to say, I have had nothing but excellent service during my time here. Special shoutout to JB, who maintains a friendly and helpful attitude day in and day out, and even went above and beyond to help with resizing the print job to make sure that the end product is satisfactory. Other than that - The facility itself is well stocked and bigger than most fedex facilities I've been to. Generally pretty understaffed, but the service is always timely. Cheers! read more