Bruce went over my iPad with me and pointed out the issues and gave me a quote. Then he advised me…read moreNOT to fix the iPad, but rather buy a new one based on the expected result of the repair. He then gave me several recommendations about how to optimize the performance of my iPad. He spent about 20 minutes with me, all while knowing that he was not going to get paid for the value that he was providing me. He was generous, knowledgeable and nice. I was very impressed. Many thanks

They BROKE my phone!. Came here with an iPhone 16 Pro, my…read morescreen was aftermarket so I wanted to get something nicer. Mind you my screen fully worked going into it. I asked if he had screens for it, he said yes and it would be $360 and 30 mins. So I shopped around for 30 minutes and when I came back he said they didn't have a screen for it after all. But while opening my phone he damaged my current screen rendering the touch functionality useless, and said he wouldn't cover damage to the screen. Damage he did! I would not take anything here. Unprofessional phone breakers!

They fixed my phone in 45 minutes (had to replace the charge port on my iPhone). I did some…read moreshopping and came back, good as new. They also provided great customer service. I received some great advice on how to prevent the same problem from happening again. He also checked the battery (no charge) and gave me advice on how to extend my battery life. Will do business with them again.

My husband and I have used this companies services whenever we need our phones repaired. They are…read moregreat at troubleshooting as well as phone repairs. They always explain their repairs and guide you in a better way to use your phone (ex battery usage etc...). We would both highly recommend.

Let me tell you a story about how I HAD TO CALL THE POLICE TO GET MY PHONE BACK…read more (Tl:dr- these guys will tell you anything you want to hear to get your money, they also seem to have three business names for the same place) Day 1, Thursday. Call these people up and tell them I have a Samsung 7 with a broken display screen and want to surprise my guy by fixing his phone. Guy on the phone (the smaller one of the 2) tells me "oh yes, come down it will be 40 minutes!" GREAT! Go down an hour later, just the one guy there. He looks at the phone and sees cracks in the plastic backing of the phone and tells me I HAVE to replace both. Uh. Ok. I guess. Then he quotes me $200. The same price as the deductible on our insurance. He's already got the phone and I'm a little anxious but I agree. Screw it, I think, I just want it done quick. THEN he tells me, without looking anywhere, that they don't have the parts and he can have them in the morning ..."early". He asks for a down payment of $100 plus tax. I don't feel good about it but I pay it. I tell him I'm taking the phone back home and will bring it back in the morning so my guy didn't notice anything missing and spoil the surprise. Day 2. 11am I drop the phone off, the parts still hadn't arrived. He is already acting weird and over-explain-y but I think nothing of it. I told him no worries and just call me later when it's ready. No call ever comes. I call just before 5 worried they'd closed and forgotten me. Same guy answers "yeah the delivery did not come. Maybe tomorrow." No apology. Seems annoyed that I'm disappointed. I say ok, knowing my surprise was ruined but at least the phone would be fixed. Shit happens, right? I tell him ok and hang up. Day 3. No calls. I call again later in the afternoon and he says "yeah, the delivery did not come." NO APOLOGY. "Monday morning, 8am it will be here" he lies. Sorry did I spoil the suspense? Day 4 is Sunday and they are closed. Day 5. No calls. Now my guy is involved and HE calls. They tell us it will be ready at 8 PM(!). 8pm comes and goes, no call. Then they call us at 8:30 and rudely tell me to come get the phone. We didn't plan on going out at 8pm, but to just pick it up the next morning. But again, whatever, it's fixed! Walk in to two men this time. They show me, careful not to hand me, the phone. The display screen is fixed, the back plastic is completely missing, exposed phone guts and all. We look at them confused. I ask why he told me it was done on the phone. They begin what would become an hour of saying the same things to me, except slower and slower like I was an idiot. He says "you pay now (the remaining $100 of my $200 quote) and bring phone back in 2 days and I fix the back." I say "no, Ill pay the balance when the job is done." I explain calmly to him that this is atrocious customer service, that I've been told something different every day and now they had just demanded I come get the phone at night and pay in full and just hope the back comes in. I say I will bring the phone back and pay the 2nd half when the 2nd half of the job was done. Obviously we want the back. And what if something happens to it? He then tells me I'm robbing him because he paid $170 for the screen on the front and only $30 for the back. So I owe him $70 if I want the phone. That's right folks. He said his cost of goods totaled $200. So this is a no-profit business? I'm a business owner, I tell him, that makes no sense. They start shouting at us to leave the store, that their landlord makes them close at 8, "YOU WANT YOUR PHONE I WANT MY MONEY" he yells. So I tell him calmly I'm not leaving and he can argue with the police and we will honor what they say. I start filming as they're getting hostile until an officer shows up. He listened patiently and after a few minutes, he told the guys to just give the property back and settle it in court if they want. They argue with him too, "we spent $200 and the boss (who is not in the country they said) would charge HIM" and all this bullshit. The cop clearly put together that no business would charge zero profit and he asked us to go outside. A few minutes later he came out with our backless phone. DO NOT GO HERE!!! Con artists!

The only reason I rate this three stars. Is solely because If you press. the middle of my screen on…read moremy iphone, It clicks and moves like it wasn't installed 100% correct. At the same time, I must also point out that. From the time I walked in the store. He said it would take him 20 minutes. To replace the screen.,, and it took him exactly that.. It wasnt the owner but I think it should be installed correctly when you pay $80.00 for a new screen. In today's. Months later, I need a new screen all over again., but it was from my doing not. Anyone else's. So I am about to have them replace it again. And let's see how it comes out this time.fingers crossed!!!!

My phone started having connection / charging problems. An error message would appear no matter…read morewhich cable I used. My choice was repair or replace. I did not want to go through the hassle of changing phones. Fortunately, I found this business, and couldn't be more pleased! Eli was very aware of how much I depend on my phone. He worked carefully and quickly, and even spotted another problem that he took time to fix. All for a very reasonable price. I am extremely pleased with the service provided, and wholeheartedly recommend this business to others.

My iPhone was completely stuck in an update. I had to use the echo device to call. I described the…read moreproblem and Chris said bring it in. It is conveniently located on Main Street, Hyannis. He knew exactly how to fix the phone and said it would take an hour or so. He did say it would have be reset back to a new phone. No problem iPhones are easy enough to set up. I picked it up the next day, did a restore from iCloud and my phone is as good as new. Highly recommend. The big box store first appointment was four days later. If you was want personal, fast and expert service call Chris.

If you are reading this wondering if you should get your phone fixed here... Do not hesitate, this…read moreplace is legit. My iPhone screen was shattered, I had the manager Bruce help me, he was perfect and fast!!! I walked around the mall for 30 minutes and came back to a fixed phone looking amazing!!! Thank you Bruce for your help and service I will recommend you to everyone... The price was perfect also and they had a special going on I got $10 off because the Patriots won the Super Bowl

Brought my phone in to have a cracked screen replaced. Once completed, the new screen they had…read moreinstalled was coming off in one of the corners and the side. I then brought the phone back four separate times to have this problem repaired. Throughout the process, it became evident Mr. Fix really didn't want to keep trying to fix his flawed screen installation. Instead he tried to sell me a protective case b/c as he stated, "the new screen was not likely to ever adhere properly". Mr. Fix then told me that they have not been able properly install new screens on Motorola phones and that the manufacturer uses some laser guided gluing process that could not be done by him. I then asked for a refund and he refused. So, I called the owner (Agil) of Mr. Fix & Customize. After some heated verbal debate, he offered to refund my money only if I allowed them to take the screen they improperly installed off my phone leaving me with a disassembled phone to have repaired by someone else who could fix this phone properly. I offered instead to bring the screen that he installed back once I had the screen replaced by someone who knew what they were doing, but he refused this as well. There is a reason why they offer only a 90-day warrantee on their screen repair - it is going to fail. The service manager knew Mr. Fix could not properly fix Motorola phone screens (and probably many other brands too), yet he never once mentioned this when I brought the phone in for repair and paid him up front. The botched repair and refusal to refund my money is bad customer service. The fact that he took my money for a service he knew he could not provide constitutes fraud. "Broken screen replacement" is the first thing listed on their business card leading one to think they could successfully do this. Perhaps the screen that is now peeling off my phone is considered the "Customization" by Mr. Fix & Customize. Better yet, maybe Mr. Fix should stick to "Customizing" phones by selling protective cases and leave the "Fixing" to someone who actually knows how to do it.

Absolute scum. Should be called Simple Scammore, if your business is involving in scams then good…read morejob cause you're doing really good. A few years ago I came to resolve an issue with one of my laptop drives to check if they would fix, come to find out that my laptop had over 300 VIRUSES of all kinds and not to mention that they rolled back from Windows 10 to Windows 7, basically they already grabbed an infected hard drive with Windows 7 installed and replaced it with my old drive. Years later and I came in to fix a phone because it wasn't charging, it was plain and simple, all you had to do was plug in the cable back due to all the drops that happened which ended up disconnecting the cable connection that allows the phone to charge. So the guy decided to make up this story about how the battery was BLOWN or EXPANDED which is why it wasn't charging... they would be able to fix it by switching the batteries on another phone I had with me, the cost would be [$40] just for this simple fix, he then proceeds to say that it will take about an HOUR to switch batteries... 1 hour later and I came back with a person that said: "So we found out that nothing was wrong and that your charger plug was just simply disconnected, normally we would charge [$60] but since the fix was just to plug it back in we'll just charge you [$20]" Well that's quite hilarious I must say, $20 just to plug a cord back in. What was all the work for the $20? A simple detachment of the back cover, and just plug in the wire/cord, yep fork over those $20 now. At most I'd give $10 for a simple fix as that and at minimum $5. But to figure out they were going to uproot the price from $40 to $60 is just a plain scam. I'll also mention the fact that they decided to take out the magnet and try to keep it to themselves or perhaps even throw away because it wouldn't STICK BACK into the phone's back cover. The only thing I'll say about this place, thank you to the guy who was chill when handing over the phone, compared to the guy that took me in who seemed like he was arguing/yelling at me. Do I recommend this place for anyone? HELL NO, there's better places out there. 8/100

Great place to shop for new phones or phone repair. Awesome customer service. The nicest owner…read morethat you could know to make sure your happy an welcome. An he has nice guy jay working for that will welcome you to there business an if you don't speak English it ok jay speaks Spanish and Rick speaks portuguese. I Recommend this place to my friend's an family member.

don't even deserve 1star sold me a iPhone with a fake battery. I really don't recommend this to…read morenobody, and this is really annoying

From the owner: FAST , Reliable Phone Repair With 8 Years of Experience.read more

Very friendly staff was helpful and i go there a lot and have never had any problem with the…read moreproducts

I've had both my cell phone and computer fixed at North End Electronics and I've been very happy…read morewith the service they provided me. They are honest, reasonably priced and have a fast turn-around-time. I wil definitely use them again if needed and I recommend them for all of your electronics services.

Kadir is a technical wizard!!!! No one else will service my phone from now on but him. I left my…read moreIPhone 12 on the roof of my wife's car and proceeded to fly down Rt 24. My phone flew off the cars roof probably around 70-75 MPH. Once we realize the phone was missing we had to use find my friends to locate the phone. It was located off the side of Route 24 & the entire screen was completely destroyed. We went to Verizon to purchase a new phone and the kid who activated the new phone completely screwed it up. All my emails, messages and contacts were gone. I went to Verizon wireless in Swansea and because I don't use iCloud back up my only hope was to have the phone repaired. So I took it The Pro Fix wireless & Kadir guaranteed me he could fix it and he was right. Now my 12 works perfectly and I returned the new one. THANK HOU KADIR!!!!!!!!!!

I took my son's broken phone in to see if they could get it to turn on so he could get his pix from…read moreit. He called me in a couple of hours saying it was done. Great service, and very reasonably priced. I definitely recommend.

This review has nothing to do with a phone repair service, rather it is a comment on it not being a…read morereliable UPS Access Point. My first experience: UPS delivered my package at this location. I attempted to pick the shipment up four different times, each time when the business was supposed to be open, but found the store was closed. Twice, I attempted to contact the number that was posted on the door, but was not able to get assistance or information regarding when the store would reopen. My shipment ended up being returned to the sender. The second time a different package was delivered there, the business open. I handed the staff person the UPS delivery notice, they looked for the package, but were not able to find it. I was told it would probably arrive soon, later in the day. I contacted UPS, gave them them the number on the delivery notice, and was able to confirm that the package had been delivered days before. Why the staff person did not use the same number to confirm receipt is not clear to me. The same day, I returned to the store, and the staff member handed me the package, explaining that the UPS driver had covered my name with the corner of a label. I was able to easily peel back the sticker, and my name right there. While I did finally receive one package, the amount of lost time and energy left me wanting to avoid having UPS deliver future packages to this location.