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    Ask the Community - Staples

    Russell Cellular

    Russell Cellular

    (2 reviews)

    Went in for a new phone. Oh they have all these great deals so you ask what's the catch? No catch…read moreits only 40 for activation which you cannot pay in store(dumbest thing) and 5 a month. Well now I'm 95 more in the hole because he lied about hidden charges. Great job guys

    Absolutely the worst of the worst. Stopped by with a phone I purchased 3 days ago from Verizon in…read moreRockford. 2 issues, can't download text and disconnecting incoming phone calls. I get, a guy that smells like week old French fries, informed him about the text, he opens the program and hits "download" and stares at the phone, I say "so far you've done what I've done". He says I'm using the wrong text app. Funny because I just PAID verison to set up my phone 3 days earlier. He fumbles through my apps and hands me the phone, this is the best part, and says "what's your other problem"? I then put on my not happy face and tell him he hasn't addressed the first issue. His reply, "call tech support". I "F" bomb, you've got to be kidding me. He proceeds to ask me to watch my language, like I should appreciate him doing nothing and telling me to contact tech support. I take my phone and leave. I'm not sure how this guy keeps his job, he was not willing to do a thing to help or go one step out of his way. Not long ago it would have been another outcome and it would not have been good. Keep in mind, you and I pay for this crap service!!!!!!!!!!! sleep well America

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (18 reviews)

    Today January 2nd and my first time here the person that greeted me name , Samuel…read more was so professional and helpful with my teenagers phone ‍ He talk to us about what was going on with the phones as well as what happened to the phones explained why and how they could fix them, all in a professional an honest manner I'm leaving the phones for a couple of hours so they can correct the problem ! I highly recommend that you call or stop by this place, it will definitely save you Money & Time.

    I brought in my pc for a diagnostics check and was told I would get it back within 3-5 days. After…read more5 days there was no call so I gave them a call asking for progress. They let me know there would be a delay in its completion with NO update on its current state. They assured me I would get an update soon and informed me of they didnt call me because my number was in wrong. This back and forth proceeded for WEEKS where I had to call and they let me know my pc was being worked on but my number was in wrong and that's why they didnt contact me. They would let me know that they would call in the next two days and I would never receive a call. I would call them multiple times within those days and would get sent to voicemail. When i finally called asking where it was again after nearly three weeks, they let me know that it was done and they would have called me but my number was printed wrong even though i called the day before to confirm my number was down. The workers responses were lax, specifcally Ryan who was not helpful and continued to give me promises that were not completed. Overall I had a horrible experience and feel as though my time was entirely disrespected.​

    Staples - copyshops - Updated May 2026

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