I try to avoid W Wendover in general (heavy traffic, long lights), but there is only one Staples in G'boro for Amazon returns. The shopping center is next to the Rooms to go and has a recent Juicy Crab restaurant where TGIF used to be. Next to David's Bridal. Generic office supply store with helpful staff. read more

Staples - Printing Services Near Me - Greensboro, North Carolina

Amazon counter returns are NOT at the copy center. You need to go to the far back left of the copy center to the shipping line. I was there for 10 minutes in line in the wrong place to be told to go to the other line. The man told me he would be with me soon and proceeded to take care of all 5 people that were behind me in the other line before calling for someone. No one came so 20 minutes later he finally checks me out. The exit is barricaded because of high theft but they didn't seem to keep disabled patrons in mind. We have to walk or ride all the way around to a small turn to walk thru a small line to exit. Great perhaps for loss prevention but a nightmare for disabled patrons. This is the second location I've had this issue with the Amazon returns being marked in the incorrect spot and then having to walk around the displays to leave. They need to do better. Either stop taking amazon returns or don't put us at the bottom of the priority list to service. It shouldn't take a half hour to return one small item. I did speak to a supervisor and he told me that the barricade was because of 170K of theft annually and they were told that Amazon is the least priority customer. I appreciate his honesty but that really stinks to know your business isn't appreciated. Who's to say I didn't have a return and want to purchase something. I would have to go to two lines to accomplish that. Does that make any sense? read more

Staples - This is NOT where the Amazon line is. Go to the far left corner to where there's no sign. - Printing Services Near Me - Greensboro, North Carolina

Came in to get some dashboards laminated and cut to half letter size. Kirsten was a great help!!! Thankfully she didn't have much and I was able to pay for expedited service to have it done within the day vs having to return on another day. read more

Staples - Printing Services Near Me - Greensboro, North Carolina

Yesterday I went to the print service department, with a sheet of previously-purchased Avery labels, and a pdf, formatted using Avery's template, with the intention of getting ONE SHEET of 30 labels printed. The associate told me she was too busy, and I would have to leave my order, and come back "tomorrow". I asked if she could help me load the self-serve printer with my label sheet, and she told me that self-serve was for paper only; no labels. I was astounded. I've been a Staples customer for decades. Customer service has gone down dramatically in this store. In the time we had this conversation, she could have easily processed my order. Staples, I'm done. read more

Terrible customer service in printing/copying area!!! I asked only 2 question and for a little help. The help that I needed only took a minute of their time. (Literally 60 seconds) It's not like they were busy, the store was completely empty. I was very polite. Then I overheard the employee being disrespectful under his breath. Very rude!! read more

The young lady running the printing center will not speak. Regardless of the reason for her inability to speak, she should not be placed in a role that requires frequent, effective and efficient communication with customers. The print shop does not allow you to use USB devices that are password protected, negating the whole reason we drove an hour round trip to have printing completed. Once we found a way to have someone off site download the document and forward it to the Staples email, making any confidential information no longer confidential, she was unable to make an 11x8.5 any larger in scale than just an 18x24. A high resolution plat should EASILY be blown up to blueprint size. While waiting to speak to a manager, we gave up. When we walked out we realized there's a whole other counter open to check people out with a line of people waiting for the one easily visible check out. 2 employees were just standing there leaning on the counter rather than directing the next customer to walk around and be served. In the short time we had to be in the building I left absolutely astounded that it was somehow still in business with such a poor customer experience. read more

I ordered business cards online at noon for pickup at 730 and when I got here they weren't ready just a bunch of excuses. When I asked for a refund the manager came over took more time and started printing them out without any apology. Seven hours and I had to wait for my product. Unacceptable. read more

I like Staples, it is a great office store, but it was terrible this year! So I went in to see the sales since it is tax free weekend. First mistake! There were NO sales this year at Staples! So I tried to ask a worker about the sales, second mistake, there were no sales people on the floor! Then I went to customer service, THIRD MISTAKE, didn't even accknoledge (mispelled I know) that I was there! I wont be going back any time soon! read more

Staples - Entrance - Printing Services Near Me - Greensboro, North Carolina

I just left the Greensboro Wendover location and the lady at the print shop was very rude. I was politely waiting for her to finish with several other customers and when it was my turn to be helped she completely ignored me. I was trying to get something printed out for my graduation cap. Her customer service was not up to par. I will try my best to not come to this one and go to a different location. Even try another establishment. read more

Just went by to the copy center and had to get some color copies made. And encountered probably one of the nicest customer service people I've ever met in my life. If you want five star service and such a gentle person to deal with. Please go see Jerry and their copy center. He was a pleasure to deal with. And he is what most customer service people are lacking these days. Everyone could take a lesson from him. Everyone there was so easy to deal with us I'll make sure to drive across town to deal with him always in the future. read more

Andrew the computer tech was beyond patient as I wrestled with what printer to get in my moment of immediate need. Great explainer & able to talk me thru my needs and best values. read more

I went in Staples to pick up a Plastic File Box that I had ordered online (Big Mistake, paid more online) they had it previously cheaper and on sale cheaper when I went in to store. I asked the Manager if I could return it? She asked me if I had my receipt & I said "No, but I have my Staples card and she said that I couldn't return it, without my receipt (go figure). Now she had the box with the invoice & I had my Staples Card what's wrong with this picture? These folks, hmmmm..... On top of it I had to sign a paper just to take MY Paid item out of the store. I wasn't happy!! read more

I find that the items on sale at staples are priced much higher than they should be. The positive, however, is that they have a large selection of office equipment and accessories that you can browse through. If you are a large company, I guess staples may be a good vendor to work with. When you are in the store and you need answers or help, you may have to find an associate to answer your questions and it seems that help is hard to find. The positive, however, is that when you do have someone helping you, the associates are helpful and knowledgeable. read more

I have been shopping Staples for years. Great service and wonderful sales. The Staples employees and managers are very helpful when finding items. A positive and friendly environment. read more

How can you be open for printing service and tell customers that you are not taking orders right now until you are caught up and to come back tomorrow and maybe if they are caught up they may take your order? Is this a joke or ami on Impractical Jokers? read more

A follow-up warning . . . if you buy anything from Staples online and end up having to return it in the store, this only works if the item is actually stocked in bricks-and-mortar Staples stores. The store "customer service" reps will essentially make you take it back while you wait for an emailed UPS label, which will take days to arrive, and then have it shipped back to the Staples distribution center. How the company which promoted the so-called "Easy Button" manages to be worse than Walmart in terms of e-commerce actually amazes me. The company's stock is in the toilet, but here's a tip--you should still be able to make a bundle by shorting it! read more

Zig Ziglar is quoted as saying: "Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business." So, Staples, here is my gift of opportunity to you. "You frustrate me Staples." Whether purchasing a product from your weekly ad on line (which when I attempted to do so today, was out of stock -- I wonder was it ever in stock, or was it a bait and switch...suggestion Staples -- issue rain checks like grocery stores as a way to bring frustrated customers back to the store... ) or asking questions to a local employee over the phone (which today took 30 minutes in total...with the employee asking me the same question two or three times). While you may be the largest big box office supply in the nation, you are wholly lacking in customer service and customer loyalty. read more

I went in to buy some pens and markers. Seeing that my favorite pens were on sale, I decided to buy two packs. When I got to the register it rang up the regular price. I pointed out that they were on sale and she asked for my phone number. I know that I've had a rewards card in the past but my phone number did not show me as a rewards customer. So NO SALE FOR ME. It seems like a good idea to see if I wanted to sign up to be a rewards member and get the sale price, but noooooo. I had worked all day and just didn't want to go through the struggle with this cashier who clearly did not want to accommodate me. Just good to know that there are other places to get office supplies!!!! read more