The folks at Colonial Kia are truly the best in the biz.I highly recommend asking for (/insisting…read moreon!) Rod. He's knowledgeable, patient, kind, and somehow the perfect contradiction to the "car salesman" stereotype. He was never pushy or "salesy" and instead used his expertise and friendliness to help me make my decision. Jamir, Stephen, and Billy were all also a part of my process and were all also awesome. As happy as I am with my purchase, I think I'm going to miss them all! Haha, (I'd only visited and called about 15 times before I pulled the trigger on my vehicle.I also visited like every other dealership in the tri-cities and these folks were truly the most wonderful.) Update: I went by KIA today (a week later) because they needed my signature on something (my fault). I had asked them to give me a few extra days bc my grandmother had passed and I was out of town. These incredibly kind and thoughtful people... when I walked in, they had the paperwork ready (literally took 10 seconds) AND gifted me flowers and a card with their condolences. I cannot get over the kindness of that. Truly amazing people here and I will sing their praises forveer.

It took them 5 days to replace my break pads. I called them so many times trying to get an update…read moreon what was going on with my car. It's nearly impossible to get a person on the phone because of their AI bot answering system. Break pads can be changed in a matter of hours so why they had my car so long is a mystery to me, but I will never be taking my car here again.

I was in the Petersburg area and needed wiper inserts for my 2011 Civic. I called to confirm the…read moreparts were in stock and stopped by on a Friday night around 5:40pm. There was no one in the service area, but an employee noticed me and instructed me to purchase the inserts from the parts department and pay for them at the cashier, then he'd get a service technician to install them for me. The parts guy, cashier, and service technician were all very friendly. Even though the tech mentioned that he was the only one working due to vacations, he took the time to show me how to install the inserts. I was in and out in about 20 minutes. It started raining on my way home, so I was happy to have good working wipers. I've never been at this dealership before, but my experience was very pleasant.

A family member contacted me about a warranty issue with a cash purchase of a vehicle a couple…read moreyears ago. The battery had been replaced 6 months ago- the vehicle broke down again- was towed to this location. There was at best tenacious communication with the family member & the shop manager. The situation was finally handled by a salesperson- Tory Gilbert who offered to purchase the vehicle. The main thing is he was empathic but nicely emphasized the warranty situation. He was courteous- professional & provided excellent feedback to the owner & myself- he deserves a 5 star but not the dealership in my opinion. There was a breakdown in communication with the shop manager & owner. I'm happy Mr Gilbert was effectively able to tone down the rhetoric. The lower rating for the dealership is because it was evident the "bumper to bumper warranty was not thoroughly explained- it was an opportunity to sell the warranty- so the owner had to purchase another battery & get the vehicle on the road himself. I'm sure- lessons learned on both sides

Called to make an appointment for service and warranty work. Appointment was a week out. no…read moreproblem. i dropped my truck off for the appointment. 2 days later i get the work order to approve to have the work done. i noticed a large service on the work order was on there twice but with a different code. i called to address this issue and to see what my warranty was going to cover. i was told they would get back to me. 3 days later i had to call them to get an update. wouldn't you know, they have done nothing. so after a week of waiting for my appointment and 5 days after dropping it off i never even received a correct work order to approve. This service department is a joke. i will never go back.

My daughter bought the new 2024 Chevy Trax from Keith Black for her Mom and things couldn't have…read moregone any smoother. Everyone at the dealership has been so nice and helpful. This is the second car we have bought from Keith.

Took my car for the State Inspection and oil change. Very professional. This is my second time…read morecoming here and will continue to do so because of their excellent service. Front desk customer care also excellent.

I took my vehicle there in early July 2025 for an inspection. I knew it would not pass. They…read morecompleted the necessary work and I took my vehicle home. While driving home I realized the steering wheel had too much play in it. I called them and advised them of the issue. They told me to bring it back and they'd look at it. They called and advised that the part they just installed had failed. I took the vehicle back that following Monday and just as advertised, they warranted their work at no additional cost to me. My vehicle is running as it should. Thank you for your honest work and great staff.

Excellent place to fix your Warn winches. David fixed my M12000 control pack perfectly. I flew to…read moreDinwiddie airport to pick up my winch, and they kindly drove over to the airport lobby to bring it to me! Great folks work here, and flying to Dinwiddie is actually a super fast way of getting car parts if you live in northern VA. Weathers is next to the airport.

Very pleased with the work from Sam and team. Wanted a modest lift to fit a little larger tires…read moreunder my '18 F150 for off-roading to MTB and hiking trails. They hooked me up with 2.5" lift, and balanced/mounted/aligned wheels and tires. Was also having some brake rubbing, I thought they were worn and asked them to replace pads and rotors all around; they took a look and said front brakes still had good life, rear were a bit worn but didn't try to upswell me on replacing them all (I've dealt with shops where they would have done that). Replaced rear brakes and flushed and squeak/rub issues seem to be gone. Highly recommend these guys and will def do business with them again.

Took a truck in to see about having new tires installed (38" tires on a 20" wheel); the guys looked…read moreat the truck, said they could do it, and set an appointment for a few days later. When I showed up for my 8am appointment- after dragging my wife and kid out of the house at 7am and driving two vehicles an hour to get there to drop my truck off- they again looked at the truck and this time decided they couldn't do it. Clearly the employees don't know the shop capabilities, and it cost me quite a bit of hassle.

This shop, and Dave, have been our go-to guys for all 7 of our cars for more than 15 years. They…read moreget the job done correctly and quickly, without worry or hassle. Their prices are fair, and they tell us the truth about what is needed. They are handy on Hull Street Road and have never failed to come through.

I have taken my car here for about 4 years.. every year having some issues with AC, Heating,…read morecoolant and normal wear and tear for a 13yr old car. However, I always had to return because the problem wasn't fixed immediately. It Took some additional visits and missed repairs to get the service I asked and paid for. This time around my car overheated, AC broken again, not heating, and I was quoted for a little over 3k. Decided to get a second opinion and a quote at a different repair shop and paid 1,300 for the same service and additional services. I Never mentioned the AC to the new shop and now my AC is magically fixed. I thought if I paid more, my car is protected by experts. I was wrong. Sadly, after a few thousands invested through the years, I realized this business is not protecting your vehicle, it is overcharging their customers with minor work done in hopes they come back. (In my opinion) I don't recommend. There are real mechanics and shops that are interested in auto longevity and real labor prices.

They have done great by me. MzzLady . They have repaired 2 of my trucks. Battlefield Body Shop has…read moregreat customer service.

The service was excellent and the staff was very friendly! Dropped the car off Monday morning and…read morepicked it up on Wednesday! The car looked like brand new! If I have need for body work in the future I won't consider anyone else!