I would give a 0 Star if it was an option!!! This was the worst SERVICE I have ever received; they had my vehicle 10 weeks, I made an appt, it is not like I just dropped it off, we would leave messages for them to return our call. they never would! I was headed to pick it up if it was ready or not and they said it was ready, looking at my GPS on my app, it showed my vehichle hadn't moved for a week, so it had been ready for a week and they didnt even bother to call & let us know, and they didn't even change the oil as requested. NEVER buy a JEEP, I was warned but didn't listen! DO NOT BUY A JEEP! I have a Wagoneer! they are a POS and definitely do not take it to BIG SPRINGS for repairs! read more

Brought my Sprinter Van for tires and talked with Marie she was kind and caring about our difficult situation we had to be in a certain place at certain time and she was able to push me through with a new set of tires.. She looked at me and said we got this and the goal was set and achieved .. The mechanics worked late to make it all happen.. Thank You Dodge Big Springs you made a last wish come true for my Military Veteran husband who was able to be at his 55th HS reunion. read more

we were sold a truck that has nothing but issues. the service department has had it longer then we have. After they completed some work, they told us were responsible for $480. when they didn't even tell us before that we would have to pay. if you want a lemon, go see them. read more

Bought a new car from this dealership and are very impressed with the help we got and the honestly and genuine all around help from our saleperson. !! highly recommend this dealership for car buyers !! read more

I'd give them 0 stars if it were an option. Last month it took them just over 4 hours to give me an out change. After telling me 30 minutes. There was nobody in front of me. I supplied my own oil and filter. I was still charged $145. Now I'm sitting here again, because I don't have time to go to another dealer. My tire pressure sensor needs replacing. I was promised it would only take an hour and $150. It's already been 1:45 minutes and $179. We'll see how long it actually takes considering they pulled my truck out of shop to perform an oil change on a Jeep. I'm ready to go trade my Ram in for a Ford. Worst service I've ever experienced at a dealership, hands down. Update: service supervisor removed the labor from my bill (I did not even ask her to do so). Good for her. Update 2: I've used Royal Purple oils for over 20 years. I love the stuff. It's always great to see the purple tint in the oil even after 10,000 miles between oil changes. Though... I just checked my oil after only 1,012 miles. And it isn't purple. This Dodge dealer mechanic switched oils on me. I'm pissed. read more

We will NOT be back to this location...wanted information on a TRX (105k) and the employee could care less. Also we took our Jeep in to be fixed under warranty and they would not cover it because I "lied" and said nothing had been changed on the vehicle since I bought it...waste of 5 hours of driving time and half a grand.... read more

Bought a car from them their service was excellent! You couldn't find a nicer more professional group of people. Also they have a very friendly Great atmosphere! read more

I am a Big Spring native and have always traveled out of town to purchase vehicles because of previous dealings with the local dealerships. When I started looking into the 2019 Ram pickup trucks I was dealing with another dealership and thought I would give Star a chance. Chelsea my salesman was very knowledgeable about the vehicle and technology equipped. I ended up purchasing a 2019 Ram Rebel and I am very happy with my purchase. They got me the truck I wanted with the features I wanted, at the price that I wanted. The next time I am in the market I will be dealing with Chelsea, and Star Dodge in Big Spring Texas. read more

My car suddenly Overheated, Sudden roughness, "BLOWN HEAD GASKET" per hometown mech. Car under Warranty. . Towed to Star "can check this wk" ruptured Y pipe"$1,200" "All Done, Head Gasket fine""Come get", SO I drive 1 hr to Star from Midland, antifreeze smell under hood, ? white smoke exhaust, ran TERRIBLE. Different STAR mech "You can't drive that." My home Mech. "Y is collateral damage" ? warranty, "Blown H. Gasket" NEXT:"needs heater core" 1,800-2000. Again 1hr to Star. My Home Mech. instructed me check for, wet carpets,smell in car, cloudy windows, heater temp..ALL NORMAL. Car still runs like Sh*t. Next:"will pressure test core" NEXT:, "CLAMP ON HEATER CORE BAD/Leaking"(*REMEMBER *). Star:"NO blown head gasket". Why does it run like SH*T??? Days later:"you have a blown head gasket" Next 3 months "waiting for new heads" BUT, when I get car back heads are overhauled/not new. (no complaints about heads being OH'd, But OH'd heads can be delivered in 24 hrs or my heads OH'ed in 1-2 weeks) So why months delay, NO ANSWER. My mech.says mechanics are paid per book "hrs" and with small jobs, they can get paid up to 1.3 hrs/hr, But on big jobs, mechanics only make 1 hr pay/hr work... "USING YOU AS FILL IN"...You're 1000 miles away, what are you going to do? Call from service manager, Warranty ok'd repair, BUT there is Rust on some of the parts and it will take longer to clean and recondition than the Warranty will allow SO " WORK STOPS" "until you agree to an additional 500 bucks over and above what warranty pays" ? I OK'd Call 2-3 times/wk multiple promises "almost", "TOMORROW" Star did finally get Chrysler to pay for a rental for the last few weeks. COUNTLESS promised delivery dates. "I need car end of January as family reunion in Dallas 1/25th." PLEASE, get us the car back with a week to test drive it prior to 5hr drive to Dallas," family reunion". "It will be perfect" and you'll have it with 1-2 wks to check it out. Tomorrow, Tomorrow, Tomorrow. Night prior to leaving for Dallas, My daughter gets a call at aprox. 3pm "You have to return rental by five and pick up the car TONIGHT, Or you will get stuck with rental bill. Happy to get this behind me and wanted to "stay friends" my daughter needed a new jeep. 10 Pizza's ordered from Big Springs, Papa John's to be delivered to the dealership. Next day I cancelled the order, see below, (easy to check) Car makes it to Dallas, leaking antifreeze, added 1gal."Wet " under hood, squealing noise. To Metroplex Chrysler Dallas the next a.m., a Sat. No mech's ,"leave car not safe". Called Star, talked to Service manager. "get rental Hertz" Star will reimburse. Turns out It's the SAME LEAK/CLAMP on heater core SEE ABOVE.(They forgot) (have emails to prove) . Aprox. $120 to diagnose, $400 for rental car.. OOLLAR FOR CLAMP. Daughter has to drive 10 hrs round trip to pick up . Dallas:"leak fixed" BUT, 2 yr old alternator squealing ? antifreeze on belt, or bearings going bad"."Could last YEARS or HOURS" per the Dallas Mech... "throw another $600 bucks at it". Can't chance daughter breaking down again (never asked for reimbursement for alternator, MY CHOICE to not take the chance.) . Dallas mechanic write up ClAMP BROKEN leaking" Trashed Star. Months later: Star says " No supervisor works on Sat." " Dallas should have billed Chrysler"."Rene no longer works here" "Send bills", NO RESPONSE. "Warrantied" Blown Head Gasket cost me Aprox. $400 change thermostat,/antifreeze to check overheat, $200 tow to Star $1400 for"cleaning parts"replacing the Y pipe "Collateral damage" $600 to replace a 2 yr old alternator soaked in antifreeze 400 car rental, $120 Diagnose a broken clamp, $1 FOR CLAMP $ 3,220 and 3 months of my life for a "Warranty" repair. Numbers are aprox. Cheaper if I had towed car to Chicago and paid cash.. Car returned seat belt warning light on. And all that it would have taken is to to make me happy was not forget clamp or stand behind promise or fix mistake. P.S. They have some way of removing negative reviews on GOOGLE My Google review was removed NO WONDER THEY ARE 4.5 ON GOOGLE 2.5 ELSE WHERE read more

Bought a used 2016 Ram 3500 from this dealership. It was a very easy low pressure and enjoyable experience. They worked with me on trade in and with financing. I would recommend this dealership. read more