Always friendly and thorough. Usually not too long of a wait. You can even bring your vehicle in…read morebetween oil changes to have fluids topped off. They used to even vacuum the floors. I wish they still did that. Little touched like that is what makes you stand out from the rest.

This company may look good, but don't be deceived. They are fast, once they get started, but there…read morewas a long wait before they got started on our car. They were not overly friendly. Probably because of so much business. However, ask about their prices! They are expensive! $54.00 including the $5.00 coupon we gave them! This was for a standard oil change, using standard oil for a Kia Sedona. Hope this helps when determining where you want to get your oil change.

We had a blowout 30 minutes outside Brownfield. I called Franklin & Sons. The tire is a special…read moreorder tire. They ordered it overnight and we on the road by 10am.

The absolute BEST! We got a flat in Big Bend National Park and called 3 different Firestone tire…read morebusinesses in Big Spring and Midland, because our next stop was Big Spring, TX. Franklin & Son was the only business that could get the right tire in time. They did so, then called us and notified when they had it. We pulled in on a Friday about 2:35PM and were out of there within a half hour. AND they put the spare back up under the the truck again! They did this work outside of the bays so we didn't have to unhook from our camper. SO fast, professional, and just all around outstanding!!! LOVE businesses like this one...

Went to take 5 to get an oil change and they installed my oil filter incorrectly which caused my…read moreengine to blow up. They ignored my calls and voice mails for months then called and said the claim had been denied because it happened during a different oil change. They were in fact the last people to change my oil. They destroyed my vehicle, treated me very poorly then told me I lied about it. DO NOT trust this company. If you do use this company be sure you make them double check everything. They do not take responsibility for their own mistakes.

I went to this place on two separate occasion to wait only to be told their inspection person…read more'just' left. The second attempt I did try to call ahead however it just kept sending me to their corporate and when I I did finally get someone they attempted to transfer me b just ended up keeping me on hold until I got a recording saying to try to call back.

I am very disappointed with the service I received. I went in for a normal oil change and ended up…read morehaving to take my car to the dealership to get fix. I went on 11-12-24 and the tech told me that they would not be able to replace my skid plate because they didn't have the fasteners. I asked him how important the skid plate was and he said "that he has a family member with a car lower then mine and as long as I didn't hit any big bumps I would be fine." I then asked how hard was it to put the skid plate back on and he said "It was an easy process and all I had to do was get the fastens at an Auto Zone and I could do it myself." I couldn't do it so I took my car to the dealership on 11-14-24 to have the skid plate put back on and the dealership let me know that the skid plate did not need to be removed for an oil change to be done. I went back to Valvoline and spoke to the store manager 11-15-24. Who said that he would speak to his GM about the matter and today I was told they are not going to reimburse me for the cost of having someone else fix their mistake. My friend who used to work for Valvoline recommended them and spoke very highly of their professionalism. He said they were a good company and could be trusted. Needless to say I'm extremely disappointed in this whole situation. What started out as a $100 oil change has now become a $277 ($377 if you include the price of the oil change) issue that never should have happened in the first place if the tech did not take off the skid plate unnecessarily. I do not recommend. Honestly the dealership is also cheaper only $90 for a full synthetic oil change and they check way more on your car. Go to the dealership not here!

Pulled up in front of an empty middle bay. There was an employee sitting on floor of bay 3 he…read moreturned his head to look my way then looked down. Then another worker appeared in bay 3. He also looked in my direction then turned his head to look down. Neither one acknowledged me while I waited. The worker finally got off the floor they both walked towards bay 2 slowly. That's when I thought they must not need my business and I certainly don't need theirs.

Always do an awesome job, tires, oil change , brakes , whatever you need, give them a tryread more

Went in for a basic oil change and fuel filter change. The guys were super nice…read more Well hours after I left the shop, the check engine light came on. I called the shop and they told me to bring it in to check the codes. I went by auto zone on the way and it threw 9 different codes..brought it into Don's and it threw the same code, but they insisted there was nothing wrong with it/that they didn't do anything wrong. The check engine light came back on again today and they're still insisting they had nothing to do with it. Definitely not a coincidence that my check engine light just came on after it spent two hours in their shop and hasn't had this problem ever.

Well, I was visiting and needed to get car brakes fixed. Called Mike and he called me back and…read moresaid he had a cancellation and I could bring it in.. Got the parts delivered fast and I was out the door in a few hours. Great work and good communications. Will recommend this shop to everyone. Nice waiting room.

While traveling back from California and heading home to Louisiana, my family experienced a flat…read moretire. We made it to the first exit and this business was the first spotted. They were in fact closed upon arrival. Several calls placed seeking help, when Mike Baeza arrived. Without hesitation he came to the rescue, got our tire changed and got us back on the road. This man didn't have to do it as he was closed. He saw a family traveling with young children and helped. I would definitely recommend this business to ANY AND EVERYONE! Thank you Mr. Mike Baeza, your human kindness meant a whole lot and we're forever grateful! The world would be a better place, if we had more people like you in it!!

George & Richard were very friendly and fixed our van in a timely manner…read more Got stranded in Big Spring, TX heading for California. They helped us get a hotel and fixed the car quick. I'm thankful for them because because of them we made it back home safe.

I was moving cross country from CA to NC this past October. I decided to take a rest stop off a…read morerandom exit in what seemed to be the middle of nowhere in Tx. As I pulled off, one of my breaks failed. (Like screeching grinding metal and car lurching kind of failed.) I was a single female traveling alone with a pet and it was HOT out. I was four hours from my next hotel stay, and have physical disabilities. I was terrified. AAA gave me the number to G&M Auto Care. When I called, I talked to the owner, Mr. Leatham who was SOOOO nice, and pretty much already knew what was wrong with my car based on the description. I had my car towed there, and they worked on it right away. Mr. Leatham chatted with me and my pet bunny in the waiting area. He told me a story about how he was stranded once, and couldn't find anyone to help him. I knew he understood my situation. My car was fixed in under 2 hours for a very fair price, and I was able to make it to my next destination before it was dark. I am very grateful that my breaks failed on THAT exit, because I ended up at the right repair station, with an honest and compassionate person to make sure I was back on the road safely, and with piece of mind.