Kierra was very friendly and knowledgeable. The staff was not pushy. They were able to provide quick availability information and took time with us to explanation different options and warranties that were available. Pick up was very smooth. I would highly recommend. read more

So many interesting and great priced items. Look for clearance pieces here and there! Ended up going back after looking around Lafayette and purchased a whole bedroom set lol they delivered it the same day. I was shocked. Will go back for sure. read more

I love this place it is my third time purchasing furniture from here and we bought a tv stand and a dining table plus the new bed set. Ashley furniture has nothing on this amazing place. Thank you Star Furniture plus they offer insurance on selected items . read more

Went Sunday August 25,2024 at 4 pm to get my sectional couch loaded in the truck and no workers would help , I'm glad I had help . They wouldn't help load it in the truck or anything they just stared at the garage window and didn't help . poor service , two young guys one shaggy hair and one had black glasses . won't be returning , lost my services , They people up front was wonderful !!!! the guy that helped us I can't remember his name but he was a big help !!! read more

During delivery to my home the trim was knocked off in my upstairs hallway. I reached out to customer service and was told quote "We are not saying you are lying, or that our delivery drivers didn't do the damage. It does appear in the pictures and the video that the trim may have popped off due to the pressure from the gates that are there and that it may have not been attached securely." I cannot believe this was the response I received. The delivery to my home was $90, not refunded, the customer service was completely inappropriate, I am in complete shock over the entire experience. I will never buy or order from this company again. read more

Great furniture and quality sales persons.They usually have a good variety of styles and colors.

I haven't purchased much from because in spite of the seemingly large selection, I can't find what I want. Purchased a power recliner for my parents and the delivery crew forgot the transformer and plug in, which is like the most important thing. We went back to the store and got one from the store under circumstances I'd rather not describe here. I've shopped here at times when it looked like no one worked there, and other times the staff have been friendly and helpful. Unfortunately on the most recent visit we didn't buy anything because we really needed a recliner that day and didn't want to wait a month. I will still shop at Star when looking for furniture, but I feel there are other options. read more

What a waste of 5 months. Rude staff. Waited 5 months for furniture that never came. They pushed back my delivery 6 times and neglected to let me know each time that my order would not be delivered on time. Every month, I would call them and wait on hold for half an hour to find out my order had been pushed out another month. Five months after ordering, they still could not ensure a delivery date, or even if the sectional I ordered would be made by the day they were scheduling delivery. Incompetent service, rude and unhelpful staff. Every time I went in they we're allowing people in the store and showing around people without masks. Then selling the furniture on the floor. Not only do they have terrible customer service and took my money for five months without ever delivering the furniture I purchased, but they are actively assisting in the spread of Covid through their negligence in following or enforcing the mandatory mask mandate. P.S.A. DO NOT SHOP HERE! There are companies In town, who even during the pandemic, will be kind, keep their inventory clean and safe and will actually provide you with the furniture you buy. read more

Great selection Everyone was very friendly and helpful. They didn't bother us while we were trying to make decisions which for me is a plus. (Thank You ladies) Prices are great I'd recommend and I would go back to buy..... we already have! read more

Well, we ordered a bunk bed from them in late October or early November. We were promised that it would be available in February. When we called, they said it was to be just a little bit late. The next day, they called to say mid-March. Today (the 27th), I call and am told early April. When I questioned if we were actually going to get it this time or be pushed further as we were promised early Feb and then mid-March- no one would respond on the other end. This is extremely frustrating and disappointing as we've bought furniture from them on at least 5 or occasions and they've always been forthright and honest. Not this time, honestly, they may have lost a long-time loyal customer due to their dishonesty and lack of follow- through. 4 months to get a bunk bed is ridiculous! read more

We came in today with cash in hand ready to buy some office furniture. We knew exactly what we wanted. The only sales associate who spoke to us said, "I'm getting ready to go on lunch. Let me see if I can find someone else to help you. " No one came. We went up to the counter with the information for the pieces we wanted to purchase. Three employees at the counter continue their conversation without acknowledging us. A fourth person comes out of the back room, looks at us and keeps walking. My husband put the tags on the counter and said, "we can go somewhere else." No response...so we left. Apparently it's too inconvenient to sell furniture today. read more

This is the best furniture store around! They sell quality Ashley furniture for a fraction of the price the actual Ashley store sells the same furniture. They don't work on commission which is really nice. They don't negotiate prices because they have their prices so low already. We saved hundreds of dollars on our new couch and ottoman buying it here instead of at the Ashley store, and the Ashley store was having a buy one, get one half off sale. read more

The store itself has many options for your home! The overall selection is good. Prices are decent. However, the sales staff is extremely rude. Sales associate Jackie is by far the most unfriendly person I have meant in my life. From the instant she came to take my payment she was rolling her eyes acting as if it was a bother for her to do her job. Slamming things around on the counter, mumbling under her breath, whispering and laughing about something with another associate, tapping her pen on the counter as if she were bored. I mean should you have a job in customer service read more

Horrible delivery experience. They did damage to my walls by chipping off the drywall completely when forcing in the very small chaise. They also damaged my door entrance. So as a result there were rips and major scrapes on the leather part of my sectional. All delivery guy told me was basically tough luck and there is nothing they can do about it. So if you can avoid delivery with them, please do so! Because now I have a pretty damaged sectional.. read more

Called in before we arrived to make sure we could get help loading our purchase, was told "oh yes we can help!". Made the trip and found the couch we had been eyeing. Asked the sales lady to check and make sure they had it in stock. She returned with a happy "Yes we do!". Ask her to ring us up and load us out, she replied "Oh our warehouse closes at 6:30p and nobody is here, they all left already." This was at 6:15p. Ran into some friends of ours sitting on a couch looking very upset. They stated "We picked out our chair at 5:45p and that same lady told us all warehouse employees had left at 5:30p. If the ware house closes at 6:30p then why did all the warehouse employees leave at 5:30? And why at 5p did this lady tell us to come on up and they would be happy to help us load out knowing we could not make it there and shop in 30 min.? End of the story: Our friends and us meet up at Furniture Row and everyone walked out with their purchases. Matter of fact we walked out with a couch and a recliner and a GREAT buy. Their staff was SUPER fun to work with. They made us feel right at home and VERY welcome. Griffen our sales person was VERY professional and I felt really good working with him. They made the $1400.00 sale from us and I am going to image they made a $600.00 sale from our friends. $2000.00 lost Star Furniture, either get your $hit together or close them doors. Also get your parking lot fixed. 2 weeks and it's still a mess, REALLY? We should have known they don't give a rats A$$ about sales if they can't even give a crap to fix their drive. read more

We bought a "new" dining table, which showed damages one week after the delivery. When complained about swelling wood, they replaced the table with another "new" one, which was even worse in quality and started losing paint in several spots. When complained again, they sent some person who came looked at the table and said it is our fault because we did not take care of it properly. When asked about what he means, he did not offer any explanation. A day later, the customer service rep. called me to tell me that they can't do anything about it. This is truly a deplorable product and customer service. Please do not be carried away by their '5 star' reviews. The actual quality is only 1-star. I strongly advise not to buy their product. read more

Wow. I've been in the recliner section for almost 30 minutes. No one seems to care. Two associates seemed to think fluffing pillows and talking about school, and "last night", were more important than asking if I had any questions. There were several options, but I had a couple of questions. I'm never coming back. I'd rather spend my money somewhere that proves they are interested in a customer, than letting the merchandise sell itself. read more

Purchased a large item. We have been told "we will call you" many times when we were purchasing and when I inquired about status. When its been over a week and want to check on status, Don't tell me " we will call you"...I spent my $ at your business! I have every right to keep updated on where it's at! And I understand not all items are in stock all the time. But when the company has a warehouse 45 minutes away, 2+ weeks is pushing it. read more

I purchased a chair at star recently. Not the best experience. After I decided which chair I'd like, the process to seal the deal and schedule delivery took about 45 min. Not cool. The place was not busy. It was just myself and two others in the entire store! read more

I went to Star Furniture today with my mother to try to obtain a stool for my father who is ill. We were offered no assistance while purusing the store room. We then attempted to purchase the said item. The service was cold at best. When we asked to make a special request of taking the storeroom model home we were told "no" and then politely asked to speak with the manager. The manager, Terry, was cold, pretentious and did not even pretend to allow us to explain our situation before coldly denying our request. It was not the "no" we received, it was the atmosphere that was created, that they were doing us a favor to wait on us. I was utterly shocked that one store could house two such people and can only surmise that this is the image they want to project. I went on to other stores and received much better treatment during the rest of our search. My purchases support a business and I want to support people that earn a living by striving to do their best. At Star Furniture, it would appear that the staff are always right and darn the customers. read more

DO NOT BUY ANYTHING HERE!!!!!!! I know this seems to be the only local big furniture store, but fill up your gas tank & drive further & save yourself the headache. Absolute worst quality & horrible customer service. I have been dealing with them for a few months now about a problem I had with their furniture. Excuses & more Excuses. They won't take the blame that it's just a piece of crap & they sell crap. read more

Although this place sells "affordable" furniture they are a complete joke and not at all willing to work with their customers! I made a measurement error and went back the following day to switch out and actually spend MORE money there and they were going to charge a 20% fee! I can honestly say that they lost future business today.....Just make sure and understand that this business will be more than happy to take your money and send you out the door and not think twice about trying to help if there was a mistake made... BAD BUSINESS! read more

I would like to give the sales rep Josiah 5 Stars on his customer service! He was awesome. However, I am giving this place an "okay" rating due to a policy they have in place. Came in for a sofa and left with a sofa and end tables. I would have left with a sofa, end tables, mattress set, bed frame, and a dining room table; however, I was told that I would have to pay for the shipping to my home. The manager stated that because the items weren't available they would have to send the furniture in 3 different shipments but I would have to cover the cost. Essentially, because of the fact that THEY did not have the furniture in stock, not only was I going to be inconvenienced with not having furniture, but I would have to pay for the separate shipping charges. I asked her if she could waive the fee but she firmly said no. I explained that she was going to lose a huge sale because of this policy and she said she was fine with that. A $2000 sale lost over a $59 shipping charge. I'm glad she's okay with that. read more

We purchased a King bed and King mattress and paid for the products up front, same day. We get home and set the bed up and realize that the top left of the mattress is inclined and that there was noticeable sagging in the middle. As we are putting the drawers in the bed we realize that one drawer is damaged and will not function properly. The problems with the mattress include: over 1in sagging in middle along with top left incline, bed is noticeably softer after sleeping on it a few days causing our backs to be in shambles, we are rolling towards the middle of the bed and basically slept better on our older mattress that was about 9 years old. My husband was concerned there was a malfunction with lesser springs in the mattress vs the queen he laid on in the store. Or just a defect of some sort. My husband took these concerns to them the next business day. He talked to Donna who has 0 customer service skills. She placed the order (supposedly) that day which was 7 days after we bought the bed. She basically said that we'd have to wait weeks for a tech to come out and look at our mattress and if we wanted anything sooner we'd have to pay for it. About a month later, a tech comes and notices the sagging and notices what I was talking about with the incline on the top left. He takes notes and leaves. We hear nothing for a few weeks. I once again pick up the phone and refuse to talk to Donna as she does not return calls promptly and ask for higher management. They send me to another manager in another store who takes notes with my concerns and says she'll contact her rep...as she is agreeing that the bed should not sleep the way I said it did and acted puzzled. Close to 2 weeks go by and I hear nothing. I, once again, pick up the phone and am able to talk to her. She just said 'her rep said it sleeps softer and that's the bottom line.' I asked where our drawer was (which I had mentioned to her 2 wks prior) and she said she can't check on parts and someone would give me a call tomorrow. I explained I am very dissatisfied with customer service and had previously stated that we bought our 4 year old's bedroom suit in there, our entry way table, our pub style kitchen table along with an add on of 2 extra chairs for our bar, our recliner, our end table and now our bed/matress in which my husband and I were going to come back in a few months to buy the other pieces to match our bed. NOT NOW. I am shocked at the customer service at this place. They act as if once they get your money, the customer is just out of luck if there is an issue. Word of mouth is a huge referral for businesses and we have already discussed these issues with friends and family over a get together. I'm pretty sure those people will not come there for business. I am hoping to find the owner that I can discuss this mess with but upon calling and asking for higher management, a manager was the only person I could get. read more

Sub-Standard, Sub-Par and wish I could rate this Sub-Zero!!! Our family has shopped Star Furniture for over 30 years starting when they first opened their doors downtown Lafayette and then in West Lafayette in the pole building near the Menards. We continued to shop when they were Ashley and tried to shop when they returned to Star again. Today was the worst experience we've ever had with a store. We read the reviews on Google with complaint after complaint but in all the years we've shopped there we figured we'd give them a chance. Should have stuck by the reviews. We entered the store... the salesman was polite and said to let him know if he could be of assistance. We located the item we wanted to purchase and caught his attention so we could buy it. He pulls up the details on the computer and notes that the one we want is the last one and on clearance as discontinued so we would need to take the floor model. Sure.. no problem... We start the transaction and mention that we brought the truck and plan to take it today.... as soon as we mentioned the word "truck" it was as if a huge red flag raised... the salesman says he'll have to check that they have someone to help.. He turns to check with another person that walks up and we're told that we have to come back... there is no same day pickup - the store is done with same day pickup. WHAT?!? We cancel the sales order and start walking towards the exit... then decide to ask for a manager. The ladies at the desk promptly locate the manager (Tony - who turns out to be the person that said "no same day"... and didn't bother to identify himself earlier)... He comes to the main desk and says We no longer have same day pickup - you have to come back tomorrow to pick it up. The dock closes in 25 minutes. He says that they don't have same day anymore and we have to come back. There is nobody around to help - but he just said that the dock help was only on duty another 25 minutes - what is the truth here? The lady beside us overheard that there was no same day and walked out too because they were expecting to actually get what they purchased. While not overly rude, Tony was not professional and has no concept of making the customer happy. He changed stories between not having help and having help but a policy of "no cash and carry". We weren't ordering anything special.... someone just had to lift it in the back of a truck from the sales floor. We even offered to do that. So ends the 30+ year relationship for purchasing anything from this store. Sorry Google folks for going against your recommendations... it's very obvious that this store and manager have no idea how to service anyone. I won't be shopping here again... I won't be recommending Star Furniture again and if asked... I sure won't be offering anything positive about the place. read more