Start to finish, excellent customer service with all the preliminary aspects, follow up and day of moving. Impressive service and efficient move day. Our moving trio were organized and took care in handling every item. Exceptional customer service and expertise. Price was very reasonable. Can't say enough positive things about the entire Star team. read more

We had an excellent experience with Star Moving Solutions packing our household goods (over 5,300 lbs) for our overseas move. The entire team was professional, efficient, and handled everything with great care. Even though we lived on the third floor, they never complained and maintained a positive attitude throughout the entire job. A special thank you to Moises, Azucena, and Jairo for their hard work and outstanding customer service. They made what could have been a stressful process feel smooth and organized. I highly recommend Star Moving Solutions to anyone looking for reliable, professional movers! read more

Star Moving Solutions - Couch and other items - Movers Near Me - Dulles, Virginia

I used Star Moving Solutions for a move from Ashburn VA to Chevy Chase MD. I needed to be out of my condo in VA before my place in MD was ready, so some stuff had to go into storage. I was very disappointed by my experience with Star. Promises made were not kept. My furniture was damaged. I prepared carefully for packers and left explicit instructions to no avail. The office was unresponsive on the day of the move when problems arose. The moving crew was unprofessional and one person in particular was rude and dropped and broke something seemingly out of frustration. They lost the screws to my bed and could not put it together on the day of the move. I waited almost one full year after the move to write the review so I am not writing in anger, just to relate my experience. read more

I wish I had read the reviews before booking Star Moving. The move cost $1500 more than they originally estimated for the move and provided no reason for it. It cost $3500 to do a 2 bedroom move and no one could provide an explanation for why it took so long. The movers wrapped the furniture for hours and then charged more for the materials. If you have a simple move do not book this company. read more

Steer clear. Very dishonest and deceptive business practices. They pulled the bait and switch move on my company funded move to win the work. The rep. in S. Korea asked me if the competitor bid a 20' or 40' container. I told him I could not answer that, to simply submit your bid predicated on your in person assessment of my HHG items. They proceed to bid the 20' container and win. Price is reasonable. Then the problems start on the day of the move, because my HHG won't fit in the 20' container. Now after 6-7 months, I still don't have my belongings and they are asking for an additional $2574 for an overflow shipment, plus more $$$ for storage costs. This is absolutely their fault, and they want me to pay for it. Stay far away from these folks!!! This advice is free, their games will not be. read more

Hired Star for a multi-residential move and they were great from the start. Great service, fair prices, and the movers were outstanding. Would use them again for future moves. read more

I debated on whether I would write this review, but I figured it may help someone out. So here we go... I needed to hire a moving company for a very small, local move. And when I say local, I mean two blocks. I knew some of the furniture was too big for me to handle on my own, so I sought out companies via Angi's list. I received many replies to my request, and I ultimately selected Star International based on overall feedback and the conversation with the initial representative that I spoke with. When I spoke to the initial representative, I inquired about hidden charges. The representative assured me that I wouldn't be charged for any additional items, unless I had fragile items, such as TVs, mirrors, artwork, etc. I explained to the representative that I would be moving all of that on my own. My initial quote was based on a two person job at three hours. Fast forward to moving day... I did not get a heads up call that the movers were on their way, but that was fine. The movers called at approximately 9:30, which was within their 8-10 arrival window, to let me know they were outside. I'll start with the positives - the movers were extremely nice and helpful, and they took great care of my belongings. However, with that being said, they took some unnecessary "precautions" to move my furniture. For example, in addition to wrapping my sofa in a blanket and tape, they also wrapped it in saran wrap. See picture. I thought that was strange, especially considering the extremely short distance that we were moving, but unfortunately, I did not say anything to them at the time because I figured it was their normal protocol. I wish I had, though, because all of the unnecessary wrapping took additional time and resulted in my three hour timeframe being exceeded. Additionally, little did I know until I received the final invoice, they actually charged me for the saran wrap. WTF? I found this to be extremely unethical especially since they did not ask me if I wanted/needed the wrapping and did not disclose the additional charge to me. I'm not sure if blame is to be placed on the original representative that I talked to or the movers, but no one made me aware and I did not think that I would need to watch them like a hawk to ensure I would not get hosed. Maybe Star is a great company for longer moves, but based on my experience I would not recommend them for small, local jobs. read more

Star Moving Solutions - Movers Near Me - Dulles, Virginia

Extremely disappointed by the amount of extra charges this company charges customers. The owner Peter, said the move would cost $1,200 - $1,500 and it ended up costing $1,700. I was charged multiple services charges in addition to warehouse handling in & out storage charges. All of this added extra $600 to my bill when I could of used my previous movers and save a ALOT more money. I would not recommend this company for moving. I should of stuck to Best Movers.com read more

Jimmy Re and the staff at STAR are wonderful people. I got to visit their facility on Saturday, 10/8 and found it to be clean and orderly. Miquel in their pricing team was wonderful to work with. read more

Star International Movers is one of the best - if not the best - moving company I've ever worked with. Everyone was so professional and efficient from the beginning to the end of my move. I moved across the country with every kind of object you could think of, fragile things, tables, chairs, boxes, odd shaped items, and all of it arrived in perfect condition. Angel was awesome making sure I was informed during the whole process and making it as stress free as possible. Jimmy is also great! The customer service was out of this world. Everything was picked up, packed, shipped, delivered and unloaded into my new apartment seamlessly and it arrived so fast as well! Could not be more pleased!! I would 20/10 recommend Star Movers to everyone looking for a moving company!! read more

Workers was nice but needed more help. It took them three hours just to pack a two bed room town house in which me and my wife pack all boxes so it can go faster. To top it off i had to help them unload the truck to get done quicker. The workers even agreed they needed 3 people. I feel the company is trying to be cheap by sending two men knowing it will take longer to receive more money out the customer. The workers was nice but i will never use this company again!! read more

This is the second time we have used Star International Movers in the past two years. My fiancé did all the booking so this review is only for the actual move on August 2, 2018. The team was amazing. They were fast and professional. Our new place was a third floor walk up and we have a loft. They were able to jimmy a way to get a few of our pieces of furniture up into the loft and I am so grateful as our furniture wouldn't have fit otherwise! We will definitely use them again in the future read more

Star International Movers helped us relocate from Reston Virginia to Helsinki Finland starting in August of 2020. They were extremely professional and coordinated the entire process. Due to covid, the walk-through process was done remotely and the person directing this was very easy to work with. Our initial contact Miguel Cesares was infinitely patient in expaining the process. The move-out was done over two days, on the first day, a very capable team packed up our things; on the second day, our dedicated forty-foot container was brought to our door and all of our packed items were loaded. Finally, with the help of a specialized tow truck, our Toyota Rav-4 was driven into the container. The container was then sealed and was not unsealed until it reached Helsinki. We were provided a link we were able to use to track our container as it travelled. Star International Movers used a local company in Finland named Travel Cargo International Removals to handle everything in Finland. When our container arrived about six week after being packed, Travel Cargo agents retrieved all of our goods. We picked up our vehicle from their office and had them warehouse our goods until we found a home. After finding a home, we contacted Travel Cargo and they delivered our goods within days. They sent a team of four professional movers that very carefully unloaded our items and verified that all 142 inventoried pieces were delivered. The team was careful to put down floor protection and to get all of our goods unloaded before it started raining. The team then unpacked our furniture and rugs and placed them where requested. We did not have them unpack all items as we were not yet sure of where to place them. The moving team then removed all of the packing materials and floor protection. All of our furniture, dishware, ceramics and other items arrived without any damage. If you are planning an international move, Star International Movers can get your goods safely to your new home; I highly recommend this company. Many thanks to everyone at Star International Movers and to their partner Travel Cargo International Removals. read more

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I used them twice in the past 4 years and they were great, but recently looked to them for another move in July. I set up my pre-move survey appointment for a week out, the day came and they never showed, never called. I called the office and they didn't know why he didn't show, so they call the person who was to do the pre-survey. The office called me back and apologized for the no show. She then proceeded to tell me they were fully booked through August anyway. Seriously?? Why wouldn't I have been told they were booked through August when I called to set up a pre-survey appointment? Still want to use them? Proceed at your own risk. They need to figure out how to properly manage a moving company. read more

Super professional and can't beat the quality of service and price! We got a couple quotes and Star wasn't the lowest but the customer service and the level of detail from their quote was the top reason we went with them. It actually turned out that the final bill was lower than any of the other quotes we received, I gotta be honest, you really can't beat that feeling. I would certainly use them again in my next move and recommend them to all my friends and family! read more

I had a really bad experience. I moved August 6th from my apt to a house. The movers showed up and said they had mistakenly been told to bring an " extra man" and could I please play or the man. They said it would "shorten the time and make my bill smaller." I was stuck, it was Saturday afternoon and needed to move. I was alone and before I could check to see if everything had been brought into the house, they had left without bringing in a large classic Fender amp and mixer, and new electric guitar, easily worth over a 1000 dollars. They okayed dumb and said they didn't have it, but we only drove 15 minutes up 95 and they followed me. They blatantly stole the musical equipment from me. i called Fairfax County Police, but was told suing was my only recourse in this situation. read more

If I could give this company zero stars, I would. On a recent cross-country move, they lost my sofa (yes, an entire sofa) for ~ a month, damaged several items, lost boxes and delivered boxes that didn't belong to me. Their staff laboriously affixed stickers to every item they picked up, but clearly they used no actual tracking/inventory system to ensure I received everything they pick up. To add to the unprofessionalism, one of their staff pestered my son who was overseeing delivery to call me at work to ask if he could purchase some of my belongings! Sure - I want to pay $6,000 (much higher than I was quoted, BTW) to move my stuff cross-country only to turn around and sell it to the people who moved it! I was also mislead by the salesman who told me the basic insurance provided $.60/lb. of coverage. He indicated that if I had 5,000 lbs. to move, that would equate to $3,000 in insurance. In actuality, the $.60/lb. is PER ITEM, so when Star/Arpin smashes your belongings or loses them completely, you can claim only the weight of the item x $.60. When they broke my small entertainment center, the coverage was peanuts. I cannot emphasize this enough - DO NOT use this company for your move. I wouldn't trust them to pass the salt at the dinner table! read more

Star International is GREAT! The last time I moved, I chose a local mover who gave the cheapest price. It was a disaster. So this time I was determined to do things differently. Now, Star International didn't give me the cheapest quote. But it wasn't the highest, either. So I went with them based on their reviews, and the fact they were a long-time established mover. It was an excellent decision. My main contact, Yvonne, patiently answered my gazillion questions and walked me through each step. The crew they sent to pack were super friendly and professional. They came in and got down to business. I had concerns about some pieces (antiques) and they noted and accommodated. They didn't resort to simply throwing blankets on stuff and carrying it out. Afterward, Yvonne gave updates on the status, and everything arrived in perfect condition on the other end. All in all, Star International were fantastic. Organized, professional, friendly, and helpful. I would use them again without question. read more

I have used these movers for 5 different moves... from 2 bedroom townhouses to a 4 bedroom house. they are awesome. hard workers. friendly. owner is great at communicating. definitely recommend!! read more

We recently moved locally from Centreville to Leesburg. Not having moved in over 21 years, we were a bit stressed to say the least. We selected Star International and it was the best decision. They were true professionals, caring both with our old house and new house. We did not receive any damage at all which amazes me since we were moving into a 4 story home. They bubble wrapped everything and moved very quickly to load and unload. If you are looking for a moving firm, look no further. These folks are the best! read more

The sales person was upfront and honest, Star even provided used boxes. The truck driver and movers were not employees of Star. Find a company that employs both the driver and movers. We moved across country, the driver smoked so our things smelled like smoke. Since we have allergies and asthma we are non smokers. The driver promised to call the police department or someone in authority from the city to determine if his truck could be parked on a busy street. Instead he called a friend, who said he couldn't park there, and although he was in the area the day before he did not visually look to see if his truck would fit in the loading area which resulted in an additional $600+ charge. My items were moved three times, which may have resulted in the broken lamps, damaged items or it could have been the movers. We had three movers and only one mover seemed to have experience and pack properly. I think our vintage leather chair was wrapped improperly since the leather was missing like tape was used, and as I mentioned earlier lamps/damage etc. read more

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Star Moving Solutions did our move from Maryland to Pennsylvania this summer. They did a really poor job. A team of five arrived and only one of the team members spoke broken English. So it was very difficult to communicate. The other team members were dirty and disrespectful of our things. They would take one item to the truck and then disappear for ten minutes. It took them 10+ hours over two days to pack and load our things (we live in a 1600 sq foot townhome). I came into our living room the second day to find them sitting on my furniture talking and laughing. There were empty bags of chips and waterbottles everywhere despite there being plenty of trash bags available. One of them spilled their lunch down our stairs and did not clean it up. They proceeded to walk through it the rest of the day. After they were gone, we discovered that they left trash in our trash can with soiled toilet paper that attracted maggots. I would never have movers like that step foot in my home again - you are better off going with someone else. read more

In May 2020, I was looking for a moving company and received many quotes, which some were lower, but what impressed me was the level of customer service and how thoroughly the process and pricing was explained by Eric. Since my move was during the COVID-19, Eric explained all the precautions that would be taken to ensure a safe move. Once my moved was scheduled, I dealt with Frederico, who was always very good and knowledgeable. Eric was always available to call or email if I had any additional questions or concerns. I have already recommended them to a friend who needed a good moving company. The workers assigned in both of my moves arrived on time and were wearing their masks and gloves. They were professional, hardworking, efficient, polite and packed and wrapped everything very carefully and made sure my items were secured so no items would be damaged or broken during the moves. You only have one chance to make a first impression and Star International Movers made a good first impression, which is why I have used them twice and will use them again should I need to move again. Great job and thank you. read more

Star International worked with me to allow alternate dates in case of snow/ice since i moved in January. They would even have delivered on a Sunday if necessary at no extra cost. I obtained 3 quotes, Star's was the best. Their crew leader and crew were friendly, courteous, respectful, on-time, and professional. They arrived on time for the loading, then they arrived at my new place the next morning right when we had agreed upon, and the move-in was very smooth. On top of everything, the weight came out lower than estimated (in-state move) so my total cost was lower than expected. read more

Moving is so much more than throwing stuff in boxes and getting it from point A to point B. Trying to save money by moving yourself is the biggest mistake you can ever make unless you enjoy breaking your stuff, beating yourself up and taking several days to get it done. Star International Movers has a fantastic reputation that they have earned the hard way by doing things right, every time at a fair price. They tell you exactly what to expect and how to prepare for your move in order to make it as efficient and as cost-effective as possible. Our move was flawless with Star international Movers. The crew was phenomenal and extremely professional and took care of our stuff as if it was their own. The estimator knew everything about moving to help is through the process and the facilitator was always on point making sure that everything was planned and executed perfectly. The only reason they only got five stars is because that's as high as the ratings go! read more

My first Yelp review, so you know it's going to be great or an absolute disaster. This is one of the worst experiences I've had with a company in the recent past. Simply put, we did not get what we paid for. Our furniture etc, is going to be delivered at least 5 days after the time window that was scheduled by Star. We only received a delivery date after the scheduled window had already passed, wreaking logistical havoc on our plans. In the meantime, we are spending crazy amounts of money that we hadn't budgeted for in our move. Do not use Star movers if you value your time, money, and sanity. read more

My wife and I were doing a local move and were quite stumped on who to use for moving services (neither of us are from NOVA). I made some inquiries to multiple moving companies and had no idea who to use. I'm glad I chose Star International Movers. Jimmy did my home walk through and gave us an estimate that was quite reasonable (we had packing & moving services included). We had our apartment packed up by Chris and his crew who were on time (early actually), efficient, and very professional/friendly. The day of the move we had Chris & his crew again (which was great because they knew how many boxes, what furniture etc. was in the apartment) and they were as awesome as before. Chris & his crew did an amazing job at our new house unloading everything in its proper locations. The move went as scheduled (we also had a stop at a storage unit), the total price for the move was under the original estimate and everyone from the moving crew to the office staff(confirming move times, services, estimates) were excellent. I would strongly recommend using Star International Movers for any move. read more

Used Star Movers for a local move and definitely had a number of issues and a lack of customer service. Our sales rep who said he'd stop by to check in, never did, never called and never followed up. He also informed us to leave our clothes in the cabinets. When we received our furniture and some of our boxes at the new house, we found out they packed up and boxed anything/everything that was left in the cabinets, costing us their time and, at the end of the job, over $30 in charges for the boxes they used/supplied. Before they left, we found some damage to a single piece of furniture and after, several others. Filled out the report onsite for the single piece but, still have yet to receive a call from the company as to what to do next. Overall, a less than average experience. read more

I used Star International for a local move within DC and could not be happier with the service. I was more than satisfied with the whole process - from setting up the move to unloading my belonging in my new home. The movers arrived on time and didn't leave my apartment for the truck empty handed. It was a rainy day when I moved and they took extra care to protect my floors in the new apartment. The movers were helpful, professional, friendly and lovely to work with for half a day! I highly recommend this company. read more

I worked directly with Jimmy on this move. He was extremely professional and knew his craft for bidding out the move. He was upfront in saying that his estimate is generally a little high to set expectations appropriately. The moving crew (led up by Chris) arrived on time, was efficient, and took good care of our valuables. They were gentle with our new house and were finished under the estimated time. Our house had a lot of tight corners, and they were able to navigate them well. I strongly recommend Jimmy and his team over at Star International Movers. read more

Overall I was disappointed with Star Movers service. Multiple pieces of furniture were damaged and the moving crew was careless (not protecting furniture properly, and tracking mud in the house). If I had it to do over, I would have chosen a different moving company. read more

We couldn't have been more pleased with Star International Movers. This is coming from someone who has experience with moving - we moved more than 15 times during my husband's career in the Air Force. This move was for my daughter who moved from her 3rd floor apartment (no elevator) in Sterling to a 2nd floor apartment in Richmond (again, no elevator). We shopped around for the best price and Star came in lowest. From the beginning we found the people at Star Movers to be honest, helpful, and pleasant. Everyone was great to work with: Tom Robbins, our estimator, the three men who did the heavy lifting and loading of the truck, and Houria, our moving consultant. Star gave us many many boxes, tape, and packing paper. They also loaned us those expensive wardrobe boxes so that all clothes could remain on hangers. The move itself went on without any problems, and the final cost was exactly what was estimated. Would use them again without hesitation! Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

This is the second time that I've used Star International. They have terrific communication--I never wondered if the movers were going to show up and when. I had different crews each time, but they were both wonderful. I have some delicate furniture and original artwork and nothing was damaged either time--hurray! During this last move, the move took an hour and a half LESS than estimated, which was wonderful. I highly recommend this company and would absolutely use them again. read more

I write to highly recommend Star International Movers. They just finished packing and loading out the entire contents of my five bedroom house (i have four children) and they did an excellent job. They were careful, friendly, and honest. More on this last point - We had a stash of cash that they came across, and brought it right to my attention. Based upon what i saw, we should have no issue at the other end. read more

We heard about Star International Movers from my husband's co-worker who had great things to say about their move with Star. Receiving a recommendation from someone who used the company was helpful but I also wanted to "shop around" and see which company was the best price. However, after the first consultation for an estimate with Jimmy from Star, I canceled the other companies I had scheduled before even getting other estimates. From the beginning I found Star Movers to be honest, genuine, helpful, supportive, responsive and not at all frustrated with my many many questions and requests. Everyone was great to work with especially Houria our moving consultant who was kind, patient and thorough. The move itself went great. We moved from a third floor condo and the movers carried heavy boxes down several flights of stairs. Star did not charge me extra for extra long staircases; I've had previous moving companies charge extra for long staircases. Only one item was broken and that was by my husband. The movers were careful and hard working. Even though they're paid by the hour they moved quickly and finished earlier than expected. The final cost was exactly what was estimated. I highly recommend Star International Movers! read more

This is a review of a move from DC to Denver. I hired this company, as they have competitive quotes and good reviews on Angie's list. Star is the company on the DC side, whereas Arpin does the interstate move. Both sides of the move had good crews that were in and out after about 4 hours on each side for an 800 square foot apartment- they were careful and wrapped everything with layers of protection. I did have some damage, and recommend getting the insurance for interstate moves, as they must move the items from the preliminary shuttle truck to the larger interstate truck. I had no problem getting reimbursed for the small amount of damage. I hate to write a good deal about any damage as they did an excellent job, just recommending insurance and making a statement that they do honor the policy. After the move to Denver, I was impressed by Star's continued interest in the service provided. read more

I believe most people would agree that moving can be an extremely stressful experience even when you hire a moving company to handle the heavy physical work. Fortunately for me, I recently hired Star International for a "decluttering" move in prep for our impending home sale. Every step of the process was professionally executed from initial in-home estimate, to pre-move planning/scheduling, to move-day activities of carefully wrapping and transporting our "stuff", and finally the incredibly efficient and careful packing at our storage facility. I couldn't be more pleased with their performance and the value of services performed. As an added bonus, the final invoice was less than the estimate! I will definitely call upon Star International Movers again for our next move. read more

We used Star International Movers for an out of state and multi-trip move. They were very professional and accommodating. They took care of our furniture and were very thorough with the pack and unpack. They helped make our move as seamless as possible. read more

I used Star International Movers last week to move from DC to New York. From start to finish -- from their back office to the guys who moved me -- they were incredibly professional, polite and efficient. They arrived on time to pack me up (I packed the boxes. They packed my furniture and pictures). And when they got caught in NYC traffic on the way to my apartment they texted me with updates so I'd know exactly when to expect them. They took great care of my things. When I expressed some anxiety about my glass coffee table, the head of the moving team assured me that he would treat it as his own -- and he did. Their estimate was on target -- I wasn't surprised by the final invoice. And working with their back office was a pleasure. The made this move as low stress as it could possibly have been. Even though they were (only) slightly more expensive than other movers I interviewed, they were well worth the money. I highly recommend them. read more

In July 2014, We sold our home in Winchester, VA, USA.... and After getting multiple estimates, We called upon the Expertise of Jimmy Re and the Services of Jimmy's Moving Team at STAR INTERNATIONAL MOVERS. Together they succeeded to provide us with the Best possible Price, and Moving Service. Thanks to their ongoing communication with us our Moving-Out was "NOT" a stressful experience. The 3 Guys assigned to our removal; Securely Wrapped and Boxed it All Up and Moved it Out; All 3 men were at all times friendly, polite and well mannered, and a delight to have working here within my house for those 2 days of Service! They were flawless. These Movers had full control over the whole proceedings. They never looked confused. It was a very Stress Free Move, which was completed within the initial quote and schedule. I hardly had to monitor them. They were AWSOME during the entire move. Thanks a lot guys. I was thoroughly Impressed with STAR INTERNATIONAL MOVERS throughout the entire process! They are extremely Professional and Efficient at a affordable Price! Therefore, It would be my pleasure to Recommend STAR INTERNATIONAL MOVERS to anyone in search of using and having The Best Movers for your next move. Be it a Local move, a Interstate move or a International move: STAR INTERNATIONAL MOVERS should be your #"1"~ 1st Choice of MOVERS. In January 2015, We will once again be calling upon the Expertise and Services of STAR INTERNATIONAL MOVERS to organize the Delivery for Shipping of a Container containing all of our furniture and personal belongings from it's current VA Storage Unit Internationally into another Storage Unit in Cardiff, Wales, UK. We feel confident and comfortable with STAR INTERNATIONAL MOVERS coordinating this International Relocation so as it will become another Stress Free Move for us by their Professional International Team. read more