the person at the window had a very rude attitude towards us . I think their name was zon or something like that. Her demeanor was unprofessional and her slamming the window shut in our face while trying to pay was totally inappropriate. We go there almost everyday and hadn't been back since that incident. just put a bad taste in my mouth after that. read more

When someone tells you that they have their own drink carrier do not proceed to hand them multiple drinks in your drink carriers when you can simply hand them a drink just like you normally would with someone who orders one or two drinks. I've been going to Starbucks with my own drink carriers for over six years, and over a year with this particular Starbucks, and I've never had an issue with someone handing me the drinks through the drive-through after I explained to them I have my own drink carrier and then you try to excuse it as if you're too busy. It takes you more time to fill up your own drink carriers then giving me the drinks as they're being past to you. Give me a break and do better. read more

Easy location to drive through and get a coffee or snack. Friendly staff and store is clean the times I've been inside.

Flavor consistent. Location ideal. Options appreciated. Service is not the best. Mobile ordering doesn't make much of a difference. Time to wait. read more

Starbucks - Inside. - Coffee & Tea Near Me - Arlington, Texas

We come here often and everyone is very nice and welcoming. Savanah, Shelby, Genevieve and everyone else is so nice. Even when we are just stopping by to get a quick drink and use the facilities, they always meet us with a smile and a kind word. God bless you all! read more

The best Starbucks you can go to in the morning! Not only do they always get my drink right and make it good they're fast and everyone is so nice read more

Service was great but drinks were horrible, too much whip cream too much ice, seems like they're only concerned on getting drinks out fast, quality over quantity imo read more

The employees were being pretty inappropriate behind the bar. Lots of comments about farting and crude remarks. Pretty unprofessional behavior. Would not come back to this location. read more

Brendan and mishallah were amazing. They were so friendly and helpful. The store was clean and quiet a perfect place for study or in our case a date. read more

Went in today to get my drink, the young man, was not willing to make my drink as instructions described so I ask him to make it right an he told me I was yelling, an through my drink in the trash . Then picked up the phone to call the police. All because I wanted my drink made correctly. Not pleased with New Manager at all he is worthless. Never had any Manager at anyplace treat me the way he did. I go to starbucks daily have never had service like this. He was trying to use the police as a weapon cause I was correcting him on his my Dr jnk was incorrectly made. Hope the next Manager is as good as Mr.Tony. we miss you read more

They're fast with getting the drinks out but in one of my experiences that I've mobile ordered here the baristas will make fun of your mobile order while not knowing you're already inside the store. Another bad experience I had recently was that the lady at the drive thru called me annoying for asking a drink to be made kids temp and had an attitude when I wanted it made that way. Other than that the inside is nice too. Good place for studying. read more

Oh this location...again! Constant disappointment! Walked in at 8:58pm, yes I know they close at 9, and was greeted with "we are closed!" When I told them the hours were posted until 9, Kyle kept i forming me that they were closed. He went as far as to walk over to the clock and say "ohhhhhh just watched it turn 9, we are closed!!!!! Bye!!!!!" Two thumbs way down read more

Slightly disappointed , pulled into line - 3 cars ahead of me - so I said let me make it easier , ordered through app still 3 cars behind mind you I've ordered through app various times at different locations NEVER an issue- pulled up to window stated "pick up for Julia" couldn't find my order after telling them I ordered in line through app - she searched and later found my order - mind you I am in no hurry I know everyone wants their early morning coffee hence I ordered through app to expedite the process -- well I will be darn - I got scolded and was told to order sooner next time if using app and then , I pulled up to window and my order not being done correctly. Get charged an additional $1.25 for extra vanilla cold foam and my drink being bland as ever ! Thank you Starbucks, I seem to have inconvenience YOUR store this morning... disappointed quite much... read more

Starbucks - Iced Brown Sugar Oatmilk Shaken Espresso - Coffee & Tea Near Me - Arlington, Texas

This Starbucks is amazing! Whether you go inside or go through the drive thru they treat you like your an old friend. They are all super friendly and they recognize my voice in the drive thru and know exactly what I am going to order. If I could give them 10 stars I would! Thanks for being so awesome! Update: This is just some of the awesome stuff they do for me! I love my Starbucks!!!! Thank you Jayden!!!!!! read more

Starbucks - Coffee & Tea Near Me - Arlington, Texas

I think this place has cleaned up its act. They're very efficient. I ordered a frap through the drive-through and by the time I drove up to pay, it was already DONE! I was the only one in the drive-through lane so I thought it was pretty fast. I've ordered inside also and I usually get 4 drinks at a time, the wait wasn't too bad either. It's quite average which is good, I don't need speed - I just need my drink order to be correct and they haven't failed me yet. Parking is a little limited here but it's my new regular cafe because of how close it is to work. :) read more

Starbucks - Coffee & Tea Near Me - Arlington, Texas

Aaaa, Starbucks. I very much have a love-hate relationship with Starbucks. I do not like supporting national corporations when I can go to a local place, but I very much like the consistency that comes with the corporate structure. So, with that being said, this place is a typical Starbucks: studio lighting, trendy, hipster music and art, and, of course, mildly comfortable seating options. But, as I said before, it does have a spacious layout and a reasonably good outdoor seating area. The offerings here are not unique (it is a Starbucks after all), but the baristas here are friendly and willing to make customer drinks. There are about four Starbucks within a few mile radius of this one, and I think I like this one the best. Why? The employees. If you're looking for a Starbucks, I definitely recommend this one. read more

Are all Starbucks created equal? NO! While this location is closest to work- they are the most inconsistent. It seems that they have a lot of employee turnover- its always new faces besides the older brunette that usually runs the drive thru weekday mornings- and while she is not the "overly jacked up on espresso" type that you usually get she is always on the ball. They always run out of croissants- and I need my buttery deliciousness in the morning! And for some reason they never ask if I want it warm- oh sweet mother its so much better warmed up! I will say that they are faster than the one on Bardin- I never have to wait long in the drive thru- so if I need to hurry up before work I always go to this location. read more

Great Starbucks Convenient, quick in & out . If they mess up they quickly go above and beyond to correct it. The selection is great ..... Quiet place for reading , paperwork , etc And the staff is great read more

Gotta get my cup of Joe! Short Carmel latte, yep that's me. Thanks my drive thru crew read more

Starbucks - Coffee & Tea Near Me - Arlington, Texas

This Starbucks used to be my go to. It was my favorite because of consistency. I have had more inconsistent experiences lately. Ices caramel macchiatios with no caramel syrup, Venti drinks that are 3/4 full. Today we ordered an iced green tea latte that came with espresso instead of green tea. This place has become inconsistent. read more

Clean and shiny Starbucks location this is. The barista was very nice and offered to help me make my selection. I almost always go with just an Americano as I like to taste the espresso in the drink as opposed to sugar or syrup. They provided a quick and consistent performance on par with any other good experience I have had at Starbucks previously. They also have a drive thru window. read more

Starbucks - Coffee & Tea Near Me - Arlington, Texas

Best white mocha I've had in months. This store should get more credit for its espresso quality.

Super attentive staff!!! The ladies were very nice and got our order correct the first time!! And talk about extra caramel!!!!!! Thank you Matlock and Bardin Starbucks! read more

I ordered a white chocolate mocha "grande" this late morning. When the barista handed me my cup, I knew it felt kind of light, but disregarded it. I drove off to my appointment and when I reached the stop light light I decided to open up the lid before I took my first sip. The cup was at least 1/3 to 2/5 empty. What a huge disappointment. I almost turned around and went back, but would have been late for my appointment. Management at this location, please make this right and have the conversations with your employees to prevent other loyal customers from experiencing this. Thank you. (Picture proof to follow) read more

Starbucks - I decided to open up the lid before I took my first sip. The cup was at least 1/3 to 2/5 empty. Please make this right. Thank you. - Coffee & Tea Near Me - Arlington, Texas

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It's so hard to hate on Starbucks. I love Starbucks. They have consistently good quality food options and tasty fast coffee and drinks. THIS Starbucks location however manages to consistently serve attitude with their incorrectly made beverages and cold breakfast options. Also my drink is never right. 4 times out of 5 they have incorrectly made a tall, unsweetened, iced coffee with milk. That's impressive. I mean really you have to try to be that terrible. Oh and who doesn't love their incorrect coffee to be served with a breakfast sandwich with ice cold egg in the middle?! This location is blocks from my house and I've had so many bad experiences, I don't go here. Hopefully the store manager monitors Yelp and can make a change since it seems others agree with my sentiment that this location has some severe staffing issues. I'm too tied to deal with bad food, bad coffee, and bad service. I'll drive to another location or kick it old school with my French coffee press at home thanks to the awesome ability of this Starbucks locations employees to get nothing right, consistently! Blah. read more

After a bad experience every other time visiting this location today takes the cake. I ordered through the mobile app and my husband went to pick it up. The barista argued with my husband about the drinks and completely made them wrong. He had things to do and couldn't keep going back and forth with her so he just took them and left. This is absolutely not how you treat your customers and not how you want them to feel when they leave your location. I suggest some proper customer service training and drink making training for this barista. She clearly lacks both. read more

It conveniently located on Matlock as you head to I20. They always provide Starbucks friendly service. For the most part they are able to get you in and out quickly. Its a smaller location but it still your typical Starbucks. Ughhh cold egg in my breakfast sandwich read more

Hm.. 3 people (including myself) walked out of this place empty handed: I walked in, picked out snacks and was ready to order my drink and I was met by silence. Ok.. They're all doing something so it's not like they're just ignoring me right? 2 guys come in and wait in line after me, they get a "we'll be with you in just a sec".. Well, that "sec" turned into a good 3-4 minutes with nothing, no apology for the wait, nothing. In walked this girl and her kid, she cut in front of us, apparently she had already ordered from the drive thru but was running late for work so she decided to come in. HEY LADY, IF YOU'RE RUNNING LATE FOR WORK MAYBE YOU SHOULD 1) HAVE LEFT EARLIER 2) NOT STOPPED IN FOR DRINKS 3) SAID TO HELL WITH IT AND LEFT (not like she already paid)?! The lady behind the counter (yeah, the one that always seems like she's in a bad mood) handed her her drinks but one of them was wrong (decaf or no decaf?) so she said she would remake it for her. Ok.. eff that! The 2 guys started to leave and out of principle I did too lol, I didn't need coffee anyway! I frequented this location because it was close to my current job, I start a new job on Monday and thank goodness I never have to set foot in this slow (read Dan S.'s review, he had a slow experience too!) place again. Well, even if I was still working around here I would never come back either. YOU'RE A COFFEE SHOP, HOW ABOUT A SHOT OF EXPRESSO BEFORE YOUR SHIFT?! read more

I have the best experience at this location the team is always in a great mood and ready to get you in and out. The only thing that I dont like is the parking lot it's small and not enough parking. read more

We frequent this location every Sunday morning around 10am before we go to church down the street. The staff in friendly and the service is pretty good. I like the large patio out front. It is a good place to sit with children and is shaded in the early morning hours. read more

Starbucks - Coffee & Tea Near Me - Arlington, Texas

I only come here on rush days, and my experience every time is bad. Just plain bad! The people always look like they ate lemon before they greeted you. The drinks are depended on whether you got out of bed on the right side. The cups, like the cup i got today, looked like they went through hell to make it for me, if not that, then maybe fought over in a war? They have smudges of sauce on them, and this has been what??? 3 times now?? Can't even keep counts. Sometimes on windy days, when they can't hear you through the speaker, they barked at you, or signed because it was your fault, the wind was bad that it's made the reception horrible. I think over all, if it's not your last choice, go down Bardin to Cooper, the service is nicer there. read more

Starbucks - My drink after i had cleaned it up. It didn't taste right at all? - Coffee & Tea Near Me - Arlington, Texas

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Loving the assistance with a one coffee customer like myself. Decided to try something new and l am loving my Peppermint hot chocolate! I usually order the White Chocolate mocha but I'm in the holiday mood..you know? It's cool when the people are willing to help you get out of your own way when trying something new and they explain why the new thing is going to be so good. Then, they make sure its good! I'll be back. read more

Worst starbucks in arlington. Rachell was the cashier that took my order. No "Hi, what can I get started for you today", just a stare until I started ordering. No "sorry i was busy talking to my coworker I didn't see you standing there for at least 3 min" Customer service is totally out the window at this location. Drive the extra 2 minutes to the location on cooper for better service and drinks read more

I like this particular Starbucks location mainly because of the friendly staff. I love the fact I can use the app to pay and keep track of my rewards and gift cards. I recently encountered a problem with my order and I called and they were more than willing to remake my order for me at another time. I was already late to a meeting so I didn't have time to turn back around. The Manager Ron was very apologetic and told me the next time I come in to just let them know and he would personally remake my drink for me if he was there. This type of customer service is what will keep me coming back to this location. read more

Starbucks - Frappuccino - Coffee & Tea Near Me - Arlington, Texas

Always quick with service and everyone is amazingly nice! No complaints at all! I've never had to wait more than 15 minutes for anything! Favorite location for sure! read more

Fast and delicious. Never had a drink here that was done wrong. A great drive through location! Always pleased with the service I get here. We just moved into the area and are avid Starbucks fans. I'm so glad this location is awesome! read more

I come to this Starbucks on the norm. but today Christmas Eve I go at 8:00 and they have the door and drive through closed...with other customers inside. With ZERO signs showing hours. and on there website it says that today Christmas Eve this location will be open until 10:00PM and tomorrow closed at 5:00PM.... I think this was Really Rude of them and I dont find my self visiting this location in any near future. -Thanks for being crappy Startbucks on Matlock/Bardin read more

I'm a bit surprised to read the previous negative reviews here. I stop in all the time to study, and I've only had an issue with an order once (and it was really promptly fixed.) The staff have always struck me as friendly and personable, too. Now, I only ever order straight coffees or ask the barista to recommend a drink... I also never use the drive-through, so keep in mind that your mileage may vary! Still, I see this as a fine Starbucks to stop by. Conveniently located and a bit smallish, but with plenty of seating options. read more

Oh my god best drink ever made by starbucks just happened! I had just hit the mall and was craving something sweet and I remembered this starbucks on the way home. Pulled in the drive thru, which was not crowded, and was immediately greeted and asked if I could wait just a second. She came back over the speaker and I ordered my drink. Venti caramel frappucino with extra,extra caramel drizzle. I pulled around and she handed me this awesome drink. This thing has caramel on the bottom, top, and in the middle!! Totally awesome drink! This has just become my new favorite starbucks location. The barista was super super friendly and had a very bubbly personality! Kudos for this location..... GREAT service and AWESOME DRINKS!! Yummy!!! read more

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I'd like to know why Starbucks changed their supplier for their bakery items? The previous were fantastic! Delicious, moist slices of berry and coffee cake, muffins etc. The new La Boulange items remind me of the pastries one would buy at a local gas station or 7-Eleven. Not very good. Starbucks, please bring back the good stuff! read more