How does a Starbucks get a mobile order wrong? Don't they have a computer that has your order? I ordered 2 drinks and 2 food items. When I got to the window the person at the window passed me one drink asking if that was it. I told her no and told her what I was missing. She then wanted proof of what I ordered. I showed her my receipt on my app and she wanted proof again. They finally brought me my drink and it tastes like crap. Definitely won't be visiting this location again. read more

The staff here are amazing! Super friendly! I love coming to this location just for the people PLUS they actually make my drink great && it is made with love!!! They take the time to great you as you enter & exit ((even when extremely busy)) BTW- drinks come out soo pretty!! read more

Starbucks - Shaken espresso - Coffee & Tea Near Me - Burleson, Texas

I HATE this starbucks.the employees are slower than hell here and so dumb here and never seem to have it together. They will legit have u standing there for 10 minutes before saying anything at the mobile pick up. I also door dash and decline orders from here every single time. They lag SO BAD. They have bad attitudes and like i said, NEVER HAVE IT TOGETHER. EVERRRRRRRR. I was hoping w the new remodel (even smaller and worse than before) that it was gonna come with new employees as well but clearly that was asking too much. They all look so busy running around doing absolutely NOTHING. Also, just like everyone else on here, they rip you the hell off when it comes to your drinks like it comes out of their paychecks. When you pay $13 for a stupid drink and all the extra razzle dazzle, i expect that shit filled to the top. The Crowley starbucks is wonderfulllllllll. They are super friendly and super fast!! OR go to dutch bros down the road. Hella quick and hella friendly also. Way better and WAY cheaper. Avoid this location at all costs. And obviously, 0 stars if I could. read more

Starbucks - Coffee & Tea Near Me - Burleson, Texas

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Loved the Starbucks ambiance, but much of that is lost in a grocery store setting. We still find the hot Caramel Macchiato a great drinking experience. Customer service is quite mechanical. And we no longer have the Starbucks app/card because the brand seems exhausted and we have increased alternatives. read more

Please fill your customers drinks. We order a certain size for a reason. If I wanted a tall, I would order a tall. You charge more than enough so stop ripping people off!! read more

Starbucks - My grande. This problem happens often. - Coffee & Tea Near Me - Burleson, Texas

This is a tall drink and I did not drink from it. I was charged for a Tall drink and it was maybe a little more than half full. Very disappointing. It was a drink I had bought someone else and they opened the lid and asked if I had drunk some, which then I took a look and noticed how low it was. I did not drink from it. This isn't the first time I get a drink like this, but I tried to give them a benefit of the doubt.‍ read more

Starbucks - Coffee & Tea Near Me - Burleson, Texas

Well, this location has gone down. My drinks always taste burnt and the customer service isn't like it used to be. I don't think I will be back soon. The new one in Joshua is better - friendly staff and correct drinks. read more

A big thank you to the barista that personally helped me craft a drink this morning. I don't usually pickup my morning coffee and she had the patience to get me exactly what I needed. Thank you Boo! read more

I've been getting coffee here for over a year. I'm always greeted with a smile and my order is always correct. It seems most people leave reviews when they have a bad experience. They focus on the negative and not the overall positive. read more

What the heck! Not sure what goes on inside this location by the drive thru lane is a forever black hole. How long does it take to make a cup of coffee for Pete sake? Car after car had to wait so it was t just one order which would be understandable. Hopefully they'll get it figured out read more

I was hoping to get a bit of work done with a change of scenery this morning. I had headphones on as I always do when working in public spaces. The staff was so incredibly loud that I couldn't even concentrate with headphones on... sitting at the farthest table from the chaos behind the counter. The woman who appeared to be the manager was the loudest. She was posted up at a table across from the counter, having extremely loud, personal conversations with the workers on the other side of the room as people were trying to order. While making a coffee for herself a bit later, she got even louder, joking and laughing with the other workers like they didn't have a drive-thru line wrapped around the building... which they did. That explains why many of the reviews are complaints about wait times. You can't expect employees to conduct themselves professionally when their manager is behaving like she's at her own personal house party. read more

Let's just be honest Starbucks Starbucks, but this location seems to always five times out of 10 Mess your drink up. The line is always super long, so no chance in going back in and having to fix your drink. Can't complain. I'm just happy people are going to work so I deal with it. Staff seem very nice for the little town. read more

Don't recommend unless you have time to wait and want an underfilled cup or missing the add ons. read more

Starbucks - Every time hubby gets me a venti from this location it's always 3/4 filled or missing the extra shot or mocha. - Coffee & Tea Near Me - Burleson, Texas

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I love their hot chocolate. They will customize my order by making it with heavy whipping cream & 6 Splenda. Their chocolate croissants are delicious too. read more

The food and drinks are delicious! I definitely recommend. It gets extra points because everyone is so nice and friendly. It's a good environment as well. It's always clean and easy. I love this place! read more

This IS the slowest Starbucks on the planet. If you need to get a drink in a timely manner it would be faster to go to Alvarado or inside Target. I even went inside hoping is was faster but, I waited over 45minutes for an iced coffee ‍ If I didn't have 3 plus hours to drive I would not have waited. read more

We've been coming here for years, and every single time we come they get worse and worse. We stopped coming for a solid year, hoping they would get better. Nope. They just got our order wrong and then CHARGED US to remake the drink that THEY messed up. Worst location. Highly recommend taking the extra time to drive up the toll road to the oakmont location, where they always get our drinks/orders correct and don't charge if they do accidentally mess up your order. read more

Ash. That's the name in big letters on the tag of the clerk at the Wilshire Blvd location. She was very dry and rude. I ordered two different times two different items. Both were sub-par on the second order when she called out the name on the order she sat one cup on the counter when attempting to verify that another cup was coming, she became snippy. There's a definite need for a retraining of her customer service skills. It's my hope that this issue will be fixed immediately as we the customers pay a pretty penny for these items/services. Thanks for your attention to this matter. read more

Thank You CRAIG for suggesting a delicious decaf coffee to me tonight!! I loved my Caffé Americano you prepared with Decaf Expresso, sugar-free vanilla pumps, and cream!! I greatly appreciated your fast & excellent customer service, clean restaurant, and yummy coffee!! 5 star experience!! read more

ABSOLUTELY DISGUSTING. i ordered a vanilla bean frap(one of the easiest/ most common ordered drink) and it was terrible. i got a medium, took one sip and threw it in the garbage. plus all the employees got a stick up their ass. DO NOT RECOMMEND STAY FAR AWAY i would give negative stars if available read more

03/17/19 12:15pm Sunday. I order via the mobile app from about 5 blocks away. I pull up and score the drive thru is empty, I am running a bit late and headed to work. The sweet girl at the mic greets me with a hello and a nice comment about the weather. I appreciate the non standard greeting. I let he know I have a mobile order. She checks and says yup be right up so I pull forward. Wait about a minute she opens the window and say $9.36. My face must have looked all kinds of confused I stammer I paid on the app. Oh yeah she says. She come back a moment later with my chai latte, extra hot, etc. This is the amazing part from behind her steps Courtney the barista. She asks don't you get non dairy? I look at her for a minute and realize she knows me and my order! How great is that?!! That like never happens. I explain to her that every once and a while I am brokeish and so I have to skip the extra charge for soy. She is right though, that is my usual order. I thank her for remembering me! It truly has made my day!!! Thank you Courtney for the 1 minute chat and both of you for making my day a little brighter. read more

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Let me just say the boy (I think his name is max) who works the window & intercom is 10/10 with his customer service. Someone give him a raise because he deserves it. Also the drinks are good lol read more

My favorite starbucks to go to! I commute every day to Fort Worth and it is the highlight of my week to come in and see them! The morning crew ROCKS, especially Max he is SO helpful! read more

Max is the man!! Great attitude, friendly and professional! If we cloned Max and had him at every Starbucks we might be able to end world hunger! Jana the manager has a great team here and it shows when you come in the doors. Warning!!! This place gets busy!! Never seen a line to the drive thru start on the road, but this place does it constantly. I've never had long waits or messed up drink orders, but I either come very early or go inside to read when it is busy. Starbucks may be cliché to some, but let's be honest....this is in Burleson Texas....we are lucky it's open on Sundays. read more

Something is wrong with this picture... I understand if there was miscommunication and it was incorrect on the ticket, but there is no excuse here. read more

Starbucks - Great job covering up the mistake here. Remake the drink next time. - Coffee & Tea Near Me - Burleson, Texas

What a nice Starbucks with sweet employees. Went on a day during the Christmas rush, and boy, was this place loaded. There was a line of cars outside that went around the building, so we decided to go inside. Inside, the decor was festive and smelled like every good Starbucks smells--like a breath of coffee heaven! While we waited about 10 minutes for our coffees, it was understandable considering the sheer amount of people that they had to serve. At no time did I see tempers flare behind the bar or with the customers. Everyone was cordial and in the holiday spirit. A big plus in my niece's book was that her name was almost spelled correctly. Haha! That's always a good sign for her. Whenever I'm in town again to visit the big grocery store down the way, I will stop in here first to get my cup o' java before heading across the street. Anyway, that's my side of the menu! read more

If Yertle the Turtle were running the drive thru it would go faster. Easily 20-25 minutes in line for 10 cars max. You may wonder why I don't go inside...well I was flat out told that the drive thru gets priority and that is why it took so long with an inside order. I can grow the beans and brew my own coffee at home faster than at this location. I guess all of the gift cards I get as a teacher will go to waste. read more

So. Incredibly. Slow. This is the most frequent complaint for the Starbucks. You would think that management would do something about it. It's not that they don't have enough staff present, but all the staff is so busy talking and playing and acting goofy, that they cannot keep the customers going. Saturday morning, October 3 waited in line for 40 minutes. A line that did not move. No reason, just did not move for 40 minutes. Ridiculous. Manager of the store, get your employees in line and get their butts moving! They are young and healthy... Put all that energy that they use yapping and gapping, talking, chittering and twittering into serving your customers!.. read more

we order from this starbucks almost daily and our orders are ALWAYS messed up when we order through doordash. it takes 2-3 seconds to check on someone's order to make sure it is correct. read more

This is the worst Starbucks I've been to in a long time told me they didn't have any more Venti cups and when I pull up to the window the girl in front of me got one and I saw put another on the counter for someone inside out of the sandwich I wanted out of the desert I wanted and they were just rude about the whole situation my advice would be to go to the next Starbucks down the road read more

Every single time I came here, I always had a small talks with cool and nice people. They're so caring and funny. I love coming here whenever I have chance to go to that area since I'm not living there. However, there was this morning, I ordered a grande Starbucks double shot over ice with coconut milk and 2 pumps white mocha. The girl taking my order was new I think because she asked me too many times to make sure about what i was getting. And she charged me for almost 6 bucks for that drink which I got literally pretty much everyday and never costed me that much. Well, but she was really nice, and everyone makes mistakes working their new jobs or environment, so I actually didn't complain about it, I didn't wanna confuse her. But anyways, highly recommend this Starbucks. read more

Starbucks - Coffee & Tea Near Me - Burleson, Texas

I love Starbucks and customer service like Chris demonstrated makes me love this company more. My drink was perfect, but my experience was even better. With a day in age where customer service seems to be dead it's nice to see someone who has pride in their job. Thank you Chris for the exceptional service! read more

Been here 3 times it's always a long wait so not the place to go before work but they do make good drinks most of the time and if they happen to mess up they fix it asap. I will say the barista Ryan is rude and unprofessional I patiently waited to let them know my drink was made poorly and was met with Ryan saying "what wrong?!" And when I expressed my drink wasn't made correctly he said "well we can't take it back so do whatever you're going to do with it" like who talks to people that way? I'm not a Karen and I'm always super polite especially to baristas as I used to work for Starbucks and I know how hectic it can be. But that dude shouldn't have a job that requires customer service. read more

Will not be coming back to this location. Placed a mobile order because I was on a 15 min break and in a hurry. From time of order placed to drink in hand took 14 minutes. There was no line, there was one person in the drive-through, and three people working. My drink order sticker had been placed on a cup and set to the side until I got there, forgotten about. my drink wasn't started till I walked in and asked and was made very slowly and with confusion between 2 people. Poor communication between employees. Slow times should be the moments to shine, not be lazy. Also my drink was almost ALL milk, no coffee. read more

Starbucks - Coffee & Tea Near Me - Burleson, Texas

Ordered a iced shaven espresso with Carmel , waited about 10-15 minutes and finally got it out. My drink was now what I had ordered but a simple coffee with some Carmel, no cream, nothing. I asked them to remake it, and the just poured some creamer and left it at that. Two thumbs down. read more

Starbucks sucks tonight! Seem the state of texas is out of Mango dragon fruit! And I have been to three! Whatever. Hot coffee it is and had to wait 30 min for it! Then it was made cold. And I even said hot up front! So I had to pull around and walk in! Claim new people. Lame , said that a week ago when they screwed up the order then! And low and behold it tastes like crap! Well Starbucks we are in a fight! We pay for a good cup of coffee not this crap! Plus the all counters were nasty dirty! So gross! read more

This Starbucks is totally decorated super cute! Love the dark walls and natural wood look! Perfect ambience for good convos and of course coffee! Today i ordered a caramel macchiato and the wife ordered a hot chocolate (yep that's right I married a non coffee drinker! What was I thinking! JK!) Any who...customer service was awesome! Smiles and friendly voices and for morning shift that's not always normal. Kim was my barista today and she was super sweet and can make a mean macchiato! This location you can't go wrong! Happy Yelping! read more

Coffee is good but the hipster brewista Jarrod with oversized gauges in his ears was quite the jerk when there was a miscommunication about an order, and had to throw that in our faces read more

I go to this Starbucks location all the time, but I'm not going to come back anymore. I don't like a lot of ice in my beverage in general and it even said "light ice" on the ticket, but this certain barista at 4:30pm on 7/27/2020 felt like she/he had to be petty and literally fill my coffee with ice. When I wanted a refund she said to go through the drive thru, and when I came back there were 10 cars in front of me and I don't have that kind of time. People who are going to be petty shouldn't have a position in customer service, especially when the customer is PAYING for it. read more

Starbucks - Soy latte - Coffee & Tea Near Me - Burleson, Texas

This locations drive thru is ridiculous. Every time i come to this location I sit in the drive thru lane for at least 25 mins. I don't think the employees have a sense of urgency when working. Hopefully it gets better. read more