This store should call no berry hibiscus instead of very berry hibiscus. There were hardly any berries on my very berry hibiscus. I was there on happy hour buy one get one. I think they made 2 drinks out of 1 with adding extra ice. On 1 cup it was literally 3-4 sips only. It was venti and on top of that I ordered light ice. Look at the amount of the ice. read more

Starbucks - If light ice is this then wonder how normal drink would be - Coffee & Tea Near Me - Delano, California

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The unpleasant and impatient girl in the drive-through, whose name was Brianna, had no tolerance when I asked her to wait a moment, and she kept asking, "What else?" I still needed time, and it didn't even take that long to place my order. She rushed me through scanning my points because she knew I had enough and at the end, my points weren't even used, which I thought was really insulting given that she was talking to a coworker and not paying any attention at all. They need more training. read more

First time I went in they gave me a cold sandwich! And I don't mean warm maybe it's been out no I mean they gave me a ICE COLD sandwich. Whatever I gave them another try and I ordered through the app I ordered two items a coffee and a sandwich , I got there when my order was supposed to be ready and it wasn't , no big deal I can wait , they took another 10 minutes to give me my coffee and another 10 minutes passed by I had to ask one of the things workers about my second item and she said "it should be right out" so I WAITED another 10 mins (I'm here 30 minutes now for my app order) and finally the lady working on sandwiches asks me what I'm waiting for and I told her and she said "oh yeah I don't have that item" so AFTER waiting 30 minutes they tell me they don't have it !! Go to the on on Cecil , they are much nicer and at least get your items right . read more

Be careful, there's some drink swipers! I was walking in and immediately seen my drinks ready from ordering from the app (always a matcha drink and cookie crumble) and some girl was putting it on a carrier with other drinks! I approached the counter quick and said excuse me, that's my name! She's like "OH" hmmm not sure if it's a good idea to lay all the drinks out in the open! read more

Horrible experience. Would give zero stars if I could! Happened to stop in delano for some Starbucks since it's the only one open till 11pm (or it says online). I go through the drive thru to only find out that they took their last customer at 1026pm. When asked why it says 11 pm online, she says the workers stay till 11. Why would it say 11pm online. Smh. Definitely don't recommend this location! read more

If I could give 0 stars I would. I had the worst experience today it took them 40 min to service 5 cars in front of me. Slow slow slow service. People behind me started honking. Horrible never gonna go back to this location read more

I occasionally stop by when visiting. Slow service every damn time. Drive thru lines are an even greater nightmare. Come prepped with patience. read more

Second time in a row they get our order wrong. Third time they run out of what was ordered and paid for. Both Starbucks in this town are the most poorly managed Starbucks ever. read more

Those baristas keep getting my drink wrong. 3 times in a row. Never going back to this place.

I asked for two ICED coffees and there was no ice,I asked again for ice and they gave it back with no ice again.I also asked for two warm banana nut bread and they also gave it to me just in the wrapping and not warmed up. read more

Love this Starbucks, always greeted by everyone the barista's are super fast. Ana, Ivy, Kenia, Isabell, Carlos, Adryan and Erika are always smiling and making sure the customers are happy with their drink. Best Starbucks in town... read more

Went to Starbucks at 7 pm and realized the "B" team works after 5 pm. They could not get my order right and a little piece of advice for Jeremy, you work in customer service it doesn't cost anything to nice. read more

They have or had 2 male baristas that have provided excellent customer service, wished i had their names to recognize their professionalism, amazing customer service & caring personalities. I wish them the best in their careers and for them to be successful. However, the rest of the staff that I have personally dealt with lacks professionalism, respect, customer service & communication skills. This issue begins with Management because they've allowed these behaviors from their staff & have done an awful job hiring some of their employees. After today's incident, I reached out directly to Starbucks and got a reimbursement. To the barista that screamed at me, I hope you change your ways for your own good because that attitude won't get you very far. Hopefully there's improvement with this store, in the future. I wouldnt even rate them 1 , but that's the lowest option given. read more

9/21/2020 male barista at the drive thru today needs more training on customer service, very rude when talking to customers, also touching the drink with there bare hands instead of placing it in the tray for the customers to grab. read more

Alexh is a great barista! Very helpful and kind. Love the energy she gave us today 10/10 customer service

Think twice before you order here. I am just realizing that there was a piece of strawberry (who knows how old it must've been) in my iced matcha green tea latte. Who knows what must've been in it, but this is not how customers should be treated. This place just lost all my respect. Never again. read more

Starbucks - Iced matcha green tea latte - Coffee & Tea Near Me - Delano, California

So I live a min away from this Starbucks and it's so sad how long they take. I was maybe thinking they're super understaffed and I think it's okay at times but when I got to the front to pay the worker there was working at a slow pace. When I got my drink it was watered down, it was not a frappe anymore and the sweet girl taking the orders was so kind told me to keep it and made me another one herself. She was helping the other worker and taking orders now she was working fast paced. PROPS to her, even though she didn't make my drink right. I felt bad cause she was working hard. That's the reason I gave 3 stars. Other than that super slow if you're in a rush or trying to get somewhere on time don't come here at all. read more

The workers here need to learn how to prioritize. Waited in line in the store while they handled most of the drive-thru

Newly opened, clean, airy, excellent quick and friendly service. Two clean bathrooms, comfy seating, drive thru also.

I love this Starbucks location more than the Cecil location! Fast service, friendly employees, long drive thru, and did I mention FRIENDLY employees?? They always greet their customers and are super friendly when you leave. AND one night, I came in 30 mins before they close and guess what? Their doors were still open unlike the Cecil location. The employees didn't even look bothered that I came in so late (and I know that can be annoying). They were happy to help me and that's what I loved. So thank you to whoever decided to add another Starbucks location in Delano!! I appreciate it Your employees are the best! read more

I always, alwaysssss order a green tea latte and it is either filled to the brim with ice and I get a good 3 sips out of it, the matcha is gathered at the bottom or it taste like nothing .. Today, I ordered a venti iced green tea latte with easy ice, whole milk and an extra scoop of matcha powder.. I grabbed my order put it in my cupholder then drove home without looking at it. When I got home I put my straw in and then grabbed it to get out of my car and noticed it wasn't even full this time.. ‍‍ if it's not one thing it's another and it's soooo annoying.. read more

Starbucks - Coffee & Tea Near Me - Delano, California

This is the second time I order a sandwich with raw bacon. It is the last time I risk my health at a Starbucks!!!!

I waited about 30 min to get my drinks only to find these coagulated pieces of who knows what and none the less they were molded. I am disgusted at the thought of having possibly drank some, and as you can tell it was only a couple sips I took. Please make sure to check your products to make sure that this doesn't happen. read more

Starbucks - Starbucks - Coffee & Tea Near Me - Delano, California

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Best Starbucks in town. My order is always made perfect and they are quick. Luis is always nice and very polite.

I have never left a negative review on Yelp until today. I had the most awful customer service experience at this location by a worker named Asia. She was the rudest employee along with the rest of the evening staff. I waited for over 20 minutes as I watched all other customers get their drinks. When I asked for the second time politely if my drink was being made the girl named Asia scoffed at me and told me that they are working on it. Another 10 minutes goes by and at this point I am annoyed when she tells me that they ran out of dragonfruit and couldn't make my drink and proceeded to tell me rudely to get back in line if I wanted a refund. Mind you, I saw her and the other staff make 4 other dragonfruit refresher drinks for other customers who ordered after me. No apologies for the wait or offering alternatives and she goes back to making other drinks. I get it, you're busy, but the amount of rudeness to a customer who just waited 30+ minutes is ridiculous. Wasted my time. To the rude af employee, Asia, I hope you get proper training and relearn basic customer service etiquettes. Oh and know that this experience was also reported to your supervisor and the main corporate office. You should really think twice before you act unpleasant next time. read more

Clean, spacious & nice staff! Stopped here on a Saturday morning to pick-up our mobile order. Our order w/ drinks & food was ready when we got there & in the time the app said. As we left however, one of our drinks slipped out of our hands & spilled on a table & all on the floor. The team were so great & assured us so kindly that we did not need to worry. They cleaned up the mess & not only re-made our drink, the barista even did a cute little coffee art on our flat white to-go. Thanks Starbucks for treating our "OOPS!" w/ such genuine kindness & smiles! read more

Hit or miss with my drinks, when an ingredient is not available they don't tell you and expect you to know/ be ok with it at the window lol

The line was so long and when we were waiting at the ordering area they did not respond for 20minutes, after that they mixed up our orders and they were rude. read more

I have given this location several tries.. and with each visit they seem to disappoint every time.. the taste of my beverage has gone from good to worse with every visit ( and am a regular ) read more

Im not sure if this place deserves any stars I ordered three drinks one tall hot chocolate and a coffee with sweet cream and a white chocolate mocha they took 35minutes to get our drinks while we were waiting there were others placing their orders and they all happen to get theirs first someone ordered six drinks and they happen to get theirs first. Somethings amiss they need to be more organized and efficient I wouldn't be as upset if it was 1 or 2 orders that they served but 5?! I won't be back to this place. read more

Bad bad bad service! Staff was having bad attitude when they were the one who messed up my order. Don't even wanna deal with it.

HORRIBLE!! Went inside the store ordered 4 drinks and had to wait 30 minutes! Then when telling the manager how long we've been waiting he says no it's typically a 10-15 minute wait. Well obviously not if we've been waiting 30 minutes and people are coming in after me and getting there drinks because they only ordered one. Ordered a mango dragonfruit, received our drink with no dragonfruit inside, and them replying with "sorry we ran out". Would very much NOT recommend! read more

If these baristas could move any slower they'd be mixing concrete. It was ridiculous how long I waited for a hot brew. It seems no one here cares about or even takes their job serious. When I got it I had been there for nearly 35 minutes. Unless you got time I wouldn't recommend going here. read more

Drive thru line takes forever . Some of the workers are very rude . Not happy with their customer service .

The line was long, we waited for 1 hour...for ONE drink. We could've took a nap in that line and we wouldn't have needed the coffee. The TWO people working there were not even that nice. Our order didn't even taste like what we ordered, which was a salted caramel frap over ice. THEY WERE OUT OF CARAMEL. If you are super bored and have absolutely nothing to do, wait in that line because you will be there forever. ZERO STARS read more

Good coffee and good customer service. I enjoy visiting and having my daily cup of joe here. If you're in the area this is the one

This place is so SLOW!! They need to hire more people or train thier workers better. I waiting in drive thru for an hour and my drinks weren't even made right. They barely even put the ingredients that are needed in your drink. I don't know if its cuz they are running out or they don't know how to make them, ethier way that shouldn't be an excuse they should be making the drinks the way we order and pay for !!! Disappointed. read more

Honestly I never complain but I ordered a Mocha frappucino and got a Vanilla bean. How do you even mix that up ? The colors of the drink are nothing near the same, and the Tag on the drink literally said mocha on it but the drink was vanilla. It said NO whip and had whip cream which wasn't a big deal just annoyed at the fact that I wanted coffee and got something completely different. I get it if it was the first time but something happens almost everytime I go. I feel bad really because I know people are understaffed and Delano only has 2 Starbucks and they're busy but it's not cool that we are paying for something and get the complete opposite and it's mostly at this location. read more

The Best Starbucks Expierence ever.!!! 100% better than the Other location. Staff is super Freindly making you feel like Family. And they are Fast!! YOU ARE ALL AMAZING!! KEEP UP HE GOOD WORK. SEE YOU SOON read more

I don't often go to Starbucks, but I'm glad they were open during the holidays. I ordered through the app and was able to get my order within ten minutes even though it was a very busy day. Customer service was great. They unfortunately did not have any almond milk or soy milk the day I went. Being lactose intolerance my choices were limited. Overall I had a good experience. read more