Good drinks better fellowship good location. Wish there was another location on the other side of town near the River. read more

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Ryan greeted me and took my order. I am enjoying a Venti Carmel Crunch Frappuccino. Ryan made a Pup cup and gave me a cup of water for my dog. Ryan was very polite and had a smile on his face the whole time I was inside the store. I commented to another employee how amazed I was that everyone was working together. Team work. The napkin container was full. The trash had been emptied. The store and employee work area was clean. All Christmas merchandise is 50% off. I went inside for my drink. The drive thru was lined up...it was moving steady. I had my dog and decided to go inside. I truly wish I could give more than 5 Stars. I could see that everyone was working hard and had a smile on their face. You just don't see that today. Thanks Ryan for your kind words wishing me a safe trip back to Ohio. read more

Starbucks - Venti Carmel Crunch Frappuccino - Coffee & Tea Near Me - Florence, Alabama

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I was in the drive through and there was a hair in my drink (orange) the lady was very very rude and when I called I was verbally assaulted and hung up on this is unacceptable and very unprofessional 1 star read more

My softball team came to get a nice refreshment and was told that only mobile orders were available, then we came back in from eating chick with all mobile orders and was asked in a rude way if we was waiting on a drink then one of the workers rolled her eyes and dropped her head!! Then as we were waiting on getting our drinks we was then told that the cafe was closed and we had to leave. The one of my teammates didn't receive their drinks and when she asked about it she was told very rudely that it was at the end of the table! Also my friend got a "tall" pink drink and it was absolutely disgusting! DONT GO HERE! read more

Buy far the worst customer service. This location has a reputation for being the worse and it continues . The drinks had no whip cream they argued about that when I pointed it out . Three Bagels had no cream cheese made me order an extra bagel and pay $8 for cream cheese . They couldn't find the order argued about that . It was absolutely ridiculous all well I told them they had a line and people where yelling out of there windows behind me . Their rude behavior and awful customer service is absolutely making me not to want to go to Starbucks again . The target Starbucks has way better service . My daughter was sick I was avoiding going in read more

It has nothing to do with friendliness of staff or the product. When served a Hot drink whether at counter or thru drivethru, the drink should come with a sleeve to protect your hand against the heat. The last 2 times at this Starbucks I have been given a hot drink without a sleeve. You may be trying to save money but your are risking a lawsuit if someone were to grab it from the top and the the too just happens to come off and the hot drink spills. A customer shouldnt have to ask for a sleeve for a hot drink container,it is commin sense. Ine more strike on this and I will do without starbucks and go to another vendor who opened up shop on Florence Blvd. read more

the coffee is literally the worst I much prefer target. don't waste your money because they will not refund and will be very rude. try the target starbucks they are so much better and nice! read more

I drove through Starbucks for coffee yesterday. When I ordered a medium the female asked if I meant to say Grande. Sorry for laughing... I just wanted a plain cup of coffee. To expedite the order I just said yes. (Grande is Italian for "large," but at 16 ounces, the "grande" cup at Starbucks is the loose equivalent of a medium-size coffee.) read more

It's a Starbucks Located at the Florence Mall with easy access. It's just like any average Starbucks no better or worst. Staff was friendly, place was clean. Drinks as requested with little wait. WiFi was free with no password requirements read more

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love everything about starbucks but i highly recommend the strawberry açaí refresher it is amazing. read more

Starbucks - a woman drinking a drink in a car - Coffee & Tea Near Me - Florence, Alabama

Whoever was working the drivethru with dirty greasy blonde hair made me and my friends drinks wrong then proceeded to give attitude when i told her it didn't taste right and rolled her eyes at me and asked what's wrong with it. When my mom asked for some extra cream for her drink she spoke in a very condescending tone and told her that the way the drink is made she doesn't need cream but that she would give her some sugar packets. absolutely unacceptable and will never be spending money here again. read more

Horrible service not even worth looking at or even considering, imagine paying 7 dollars for a mediocre coffee to wait 25-30 minutes for. When I asked what was wrong they told me that i had to wait and theres nothing they can do.l. even though, the crowd of people that ordered after us and before us already got there orders. If i had the ability to shut down and fast food place in the world it would be the Starbucks in Florence Alabama. I will never spend a dime at any Starbucks ever and i never have. My children and there grandchildren will never considers buying products from Starbucks and if Starbucks ever buys out another brand they will be on my list. read more

If I could give a zero I would. Took over 30 minutes to get 2 drinks and when the drinks came out they were wrong. When I made a new order and got those drinks they were also wrong and also tasted like dog shit. All around a shit experience at a shit place. read more

My husband and I came in. We ordered 2 salted caramel mocha fraps, decaf, off the menu. We ordered at 8:05pm. We got our drinks at 8:18pm. We were given a, "sorry, they got put in drive thru." No biggie, things happen. We get outside and they were the wrong drinks. We spent $11 on 2 drinks that were wrong. Salted caramel. No mocha. Thankfully the decaf was correct. We frequent StarBucks and this was a waste of time and money. Very disappointed. read more

The only accessible Starbucks in the Florence/Muscle Shoals area. The shop is clean and the online orders are usually ready and waiting. The only issue I have to post is the lack of smiles or eye contact from the staff. I understand most of the staff are usually focusing on the non-stop drive through, but it would be nice for the walk-ins not to feel like they are bothering the staff. Finally, the giant purple owl is cute. read more

I waited over 40 mins for my mobile order after I arrived. When I finally got someone's attention to inquire about not receiving my order the male barista exclaimed sarcastically guess we skipped you. I politely showed my order to the barista and upon the male barista shoving the drink in my face I politely replied this is incorrect I order x not y. This person had the audacity to get infuriated with me and patronize me by "man"splaining that I did not know what I wanted and should just take what was given. If you wish to wait an hour for the wrong drink and then be patronized for wanting what you ordered and paid for, by all means visit this location. I travel and frequent many Starbucks locations 3-4 times per week and Florence is the only location that always disappoints and takes longer to get coffee than to have a 5 course meal! read more

I forgot my pumpkin loaf in my order and had to add it to my order at the window and this girl with red or orange hair said to me "next time don't order at the window I had to multitask" she was rude.... Lol she didn't even make the drink she just stood at the register and complained she had to warm my pumpkin loaf. Will not be back. Dunkin FOLIFE Just if you were wondering Starbucks employees it was July the 19th at 8:20 pm and it was only us in the drive thru. Good drink tho. This is my third bad experience even if it was minor I don't like the people you guys hire. So so mean. :( read more

I only go here for the nitro cold brew. For months they had issues with their machine. So you'd wait an absurd amount of time to be told the machine is down. Or you'd get lucky and actually get a nitro (Maybe 10% of the time). Then they get a new machine so you're excited thinking everything is back on track. So you go back and get a nitro. Then 2 days later you go back because you remember they have a new machine. Then you're told they don't have any beans and the nitro is not available. For this one particular product this location is absolutely terrible. read more

Giving this location a three. I came here as a refugee from Hurricane Florence. I live in South Carolina but have family here. Came back this weekend to visit. Both times we pulled up to the drive through and I ordered a grande dark roast coffee and was told both times they did not have any brewed at the moment. The first time I waited, the second time I did not. It's supposed to be a coffeehouse, Right? Guess I will try some of the other coffee places in Florence. read more

I love coming here now. The staff is wonderful. Great customer service. Always satisfied.

Two stars because there are a few awesome people that work here and provide great service. The problem is the ones that aren't polite and supervisors that won't do anything about them. Today during a raging rain storm we pulled up, rolled the window down twice to order and got no answer but like I said it was storming. We read the sign that says pull up to the window if you need help ordering. Not a single car was in the drive thru so we pulled up. A person with short blond and green hair promptly opened the window and said "you can't order at the window you'll need to drive back around". I said "I tried to order twice at the speaker and I guess you can't hear me through the rain so the sign said pull to the window". Keep in mind it's raining buckets. They said "you need to go back around if you want to place an order" and shut the window in my face. So I drove away, called and asked to speak to the manager because our family probably goes through this Starbucks once or twice a day sometimes more and has since they opened. We know that there are really nice people that work there so I thought the manager would want to know about the person at the window. A person named Sarah who said they were the shift manager got on the phone. At first Sarah claimed twice that she did not know who I was talking about even though I described short blonde and green hair wearing the headset at the window. So then I offered to turn around and come back to the store and come inside and point out the specific employee that I was talking about. Suddenly Sarah then claimed to know who I was talking about and started making excuses that maybe the headset wasn't working or some other reason why they hadn't taken my order at the speaker. I tried to explain to her that my problem was that she wouldn't take my order at the window when the sign says if you need assistance go to the window. She got very rude and accused me of raising my voice on the phone when I was simply talking to her over the pounding rain while I was in my car. She then lectured me that the sign was only for people who were blind or deaf. Although we have appreciated having a Starbucks in Florence, there are plenty of other places that carry quality coffees and drinks as well as good customer service. My family and I will definitely be giving our business to those places that value their customers enough to take their order at the window during a pouring rain storm. read more

Starbucks is the absolute best place to go for coffee! Hands down, I'll always support and stand behind Starbucks no matter what

I'm from Los Angeles CA. I'm here for a and I got say that the young man that made my white chocolate mocha made it to perfection. I will describe him his tall has curly blonde hair shaved on the side. Thank you for my drink. read more

Starbucks - Coffee & Tea Near Me - Florence, Alabama

i don't understand why everyone else is leaving bad reviews. i love this starbucks! they're always fast and kind.

Ordered a hot chocolate for me and my son and they gave us the completely wrong order. Instead of receiving hot chocolates, we received two coffees. After watching the UNA game in the cold, we were looking forward to the hot chocolate. Instead, I got two coffees (which went to waste) and one very disappointed son. read more

Friendly, customer-service oriented employees. I had trouble with the order ahead part of the app the first time I tried it. A barista helped me and showed me how to avoid trouble in the future. read more

If you're going to take forever to get my drink done at least get it right. You guys got it wrong then gave me attitude. This is the only Starbucks I've ever been that would not remake my drink. read more

Went in yesterday at 5:00pm for the Veterans Day free coffee. Girl at counter was not friendly; asked if I could get decaf because I can't have caffeinated drinks late in the day. She said that "Starbucks" free coffee was ONLY regular (but I could add as much milk and sugar that I wanted). I declined with, "That's too bad," and walked out. Didn't feel valued as a veteran or a customer. Wish I could leave a "0" star... read more

You'll be lucky to catch this location while it's open. Seems as tho they don't stick to posted hours, they close early. Open whenever they feel like it. Wouldn't recommend it, just go to the Chick-fil-A ‍ read more

Closed randomly, every other week. I have to keep going because Yelp said my review was too short. Really, the first sentence is the only one that matters. Think this is enough words, yet? I'll check. read more

So glad Starbucks is finally here, right as I am leaving the area... Better late than never! The crew always makes it just the way I like it and they even do it with a smile! Nothing like feeling friendly appreciation as a customer and they consistently make me smile too! read more

I'm madly in love with Starbucks! I have visited many locations but this one in Florence surpasses all the others. The barista's make sure you enjoy your coffee if anything is wrong with it no matter how small, they dump and start over! I will be going broke due to my new found fav White Chocolate Mocha yummy read more

Love love love the service here! Also, one of the workers whose name is Joe was so nice to give me my drink for free on my last visit because I forgot my card at home. Not a lot of people would do that, and I really appreciated that. read more

So happy to see that Starbucks finally made its way to Florence, AL. The best part of Starbucks is that it is always consistent, across the board. Location of this Starbucks is right in front of the mall to make it easy for you to grab your coffee before you go across the street to shop. read more

They serve over-roasted coffee to millions world wide daily. Friendly staff that run the store really well despite a location that is frequently difficulty I get in and out of. The pastries are good despite coming off of a truck. I would rate 5 stars but its an international company, they should have it together. read more

The Florence, AL (Cox Creek) location is ALWAYS out of tea. As I type this, they are currently out of my top 4 favorite teas. A week ago, I ordered a peach tranquility tea online and left work on my break to pick it up. I get all the way to the store for them to tell me that they are out of peach tranquility. Today I ordered a tea with honey. Again, I left work on my break, went to the store to pick it up and they are out of honey. The manager wasn't apologetic at all. I told the cashier that every time I place an order online, there is a problem when I come to pick it up. He just handed me my drink. read more