A quick stop off the road that was designed for coffee, restroom and a bit of eyes off the windshield. Friendly customer service upfront. Ordered by standard small black coffee. No issues with the app. A clean dining room and restroom. Nothing negative. Would recommend checking this location out, just off the highway. read more

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The last coffee I had was done fantastic! It was a nice speciality looks like the color of beets but it's made from red potatoes and it comes out a lavender color, I had with coconut milk, it was yummy! read more

Did not have a good experience through the drive thru, wanted me to drive around the whole building and wait in line again after waiting 20 minutes already. just because they didn't know how to make the drinks even though it's their promotion drinks. read more

I had ordered a drink from a different location and it was completely wrong. Unfortunately, I didn't notice it until I was much farther away, so I stopped by this location and they were more than happy to make me a new one! Excellent service read more

Mobile order ready before the time shown on the app. Thursday morning at 8:30am, they had tons of drinks ready to be picked up and cars lined up at the drive thru. Needed coffee traveler for the meeting today and it was fast regardless of how busy the store seemed. Even creamer came with the deal. Another location did not provide creamer so I would definitely recommend this store based on my experience. read more

Starbucks - Coffee traveler $21.20 10/6/2022 - Coffee & Tea Near Me - Frankfort, Kentucky

Customer service was great. However the hot coffee was barely warm. We did not go back as we were starting a 7 hour trip. Second time here and disappointed again. read more

I went to Starbucks and asked for a water and they told me they don't give out free waters anymore so I asked to pay for it and they still told me no they told me I had to purchase something in order to get a water. I think this is so ridiculous we need water to live and I think it should be illegal to deny any customers water. I used to love going to Starbucks but now everything there is so pricy 6 dollars for a drink is a 5 dollar meal deal at McDonald's and it comes with more stuff. I wish I could give Starbucks a good review but after they denied me water even after I offered to pay for it just gave me a bad experience. The good thing that I will say about Starbucks is the line normally moves by pretty quick. read more

Clean bathrooms, plenty of seating, and a hot mocha for my beloved. The music is too loud inside for us to sit indoors but the seating outside was lovely. Watch out for local drivers in the parking lot! read more

HOW IS THIS THE SLOWEST STARBUCKS EVER?!?!? No seriously. The drive-thru is slow. Going in side is slow. Mobile ordering is slow--you have to ask for your items because they keep them behind the counter in case someone should abscond with your items. The parking lot is small. They have been out of grande cups so they wanted me to order a venti...no. just no. Get it in gear, Starbucks. read more

Starbucks - Coffee & Tea Near Me - Frankfort, Kentucky

Starbucks is Starbucks, right? Even so, sometimes not all Starbucks are made to be equal. I've been frequenting this location for a long time since it's convenient. Mistakes happen here and there, but that's just life. However, within the last couple months I've experienced having my drinks made correctly maybe only half the time. I feel silly squabbling over 60¢ for a one time mistake, but this has turned into being over charged frequently. I'm not sure who is to blame, but there is clear miscommunication between the app and the store. Whoever is supposed to update inventory is NOT doing that on a consistent basis. When I've been to other stores and this mishap happens, the baristas have informed me when I walked in and asked if I'd like to substitute anything. And ya know, I'm never mad about it! Communication is key. This issue happened to me again at this location today, and there was no communication until I asked about it. And even then, the response seemed rushed and defensive, and I walked out without a solution. Maybe I woke up a little tired, but I'm just over it man. This location is okay in a pinch, but I wouldn't make it your regular spot. read more

I'm hooked. I am a coffee snob now, and it's Starbucks' fault. Every single drink I've had there has been delicious, and I've never found a bad location. When I have other coffee now, I can taste its inferiority. The robust and satisfying flavor of Starbucks coffee is exactly what coffee addicts like me crave. read more

Starbucks - A personal photo of my home brewed Starbucks coffee, ready to get to work. French roast (dark) and hazelnut cream. - Coffee & Tea Near Me - Frankfort, Kentucky

Disrespectful workers. Store hours say 8:30pm, closed at 8pm. Proceeded to look at me through the door and ignore that I was standing there. Then told me that only the drive thru was was open currently. Got in my car, went through the drive thru for them to tell me via the speaker that they were closed and those store hours posted on the door started next week. If the store hours don't start til next week - update them that week. read more

I like coming to this Starbucks! Always inviting and warm. They have nice comfy seats and sofa chairs, the staff is always friendly and you can sit and work here happily if you need, without feeling awkward or anything! On a rainy day like today, just sit in there with a warm cup of coffee or chai and feel good about just anything and everything! :) Another thing I LOVE about this place is their drive thru system! The people are always friendly, they NEVER mess up my order and it always tastes the same and good too! Love coming here! :) read more

I learned long ago that not every Starbucks is the same. Proof of concept is rght here in Frankfort. This was the slowest and most lukewarm latte I have had at Starbucks. Enough said. Eat well, tip well, read more

By far, the worst Starbucks I've been to in some time. I placed a mobile order and when in to pick it up and it took FOREVER! They didn't seem apologetic at all. This particular location was out of EVERYTHING from their special Holiday Menu, and what they were churning out wasn't very good. My Frappe was watery and my Husband's Mocha just tasted like coffee with steamed milk. Beyond that, the parking lot is a total pain in the ass. read more

This is an excellent Starbucks and I go in there at least five times a week. I drinks are always well me and my food is served correctly. The staff is friendly, upbeat and professional. They're also personable and I'd like that this Starbucks has very diverse personnel. Every Starbucks has a line on occasion and this Starbucks is no different but I'll tell you they make the line move as quickly as I can they're always pleasant and apologetic when there's a back up. That's just part of successful restaurant. I'm inside as often as I drive through, the restaurant is clean, as are rest rooms. ***** read more

Frequent this store Almkst on a daily basis, Service is fast and staff is always friendly!

I go to this Starbucks about every day. All of the staff are very very friendly and my order is always correct. This Starbucks is often busy with a long line, however, they do a great job in moving quickly through the line. read more

Wow. I'm still in the parking lot. Jamieson, the barista, has the worst attitude of any employee at a Starbucks I've ever encountered. He literally told my mom and me to "not eat here. I'd eat somewhere fancy." He proceeded to make our drinks, questioned our order, like "a skinny mocha? like, non fat chocolate?" It was weird. Aside from the terrible service, the place was a mess. Place needs to fire those punks. Worst Starbucks ever. read more

Not sure what all the complaints below are about- I've always had great service here and they don't mess up the drinks. Good playlist, clean, convenient location. read more

Starbucks - I fell victim to commoditization and bought one of the cool take-home cups. - Coffee & Tea Near Me - Frankfort, Kentucky

I had a very good almond milk latte this morning! A lot of places don't have good milk alternatives or know how to use them well. This one was perfect! Thank you! read more

Just because you serve the coffee with a smile on your face doesn't mean you aren't being rude! Not nice staff at all and very pushy... but it's all done with a smile. read more

I can only get my day started if I've stopped at this Starbies! The service is always fast, while not sacrificing quality. The sweet faces at the window make my morning start off great! read more

The girls and Jeremy always make every morning better! Fun, Happy, Friendly faces and coffee in hand is what everyone needs to start the day right! read more

I used to be a regular daily customer but they kept messing up my drink order and it would take forever to go through the drive thru. I still visit but not as often now. I feel like customer service needs improvement, if you said the line is really slow today, no apology a smile, take you money and the next person. read more

This Starbucks was super slow and not very accommodating. Every thing my friend and I asked for, they didn't have in stock. WTF? I thought every Starbucks was suppose to be the same. Guess not. My drink came out alright, but my friends drink was really jacked up. He mentioned this to the worker. She said "nope...its all good. That what you wanted. " He said "Actually it isn't, but you keep telling yourself that." LOL. We paid and drove off anyways. Who does that? LOL. read more

LOVE this Starbuck! Always remembers my name and my order!! So friendly and kind! If they ever get my order wrong they apologize and fix it right away without getting frustrated. Praise be the Starbucks!! read more

Starbucks - Coffee & Tea Near Me - Frankfort, Kentucky

Ordered an oatmeal and breakfast sandwich. Stood and waited for 24 minutes. Asked about the order twice. On the third time, they told us that they were out of oatmeal and our sandwich had been sitting behind the counter for 15 minutes. They gave us a refund for the oatmeal. Seemed like a lot of staff that didn't know what was happening. read more

Worst Starbucks on the planet. If it was not so close to me I would never go there. They are Slow Rude and a lost bunch of employees. Every time I go thru the drive they it a 15 min ordeal. Half the time my orders wrong, today I had a coupon for a free sandwich and so did 3 other people and they chatted all of us saying the coupon had to be associated with our cards such a rip off bare and switch. Someone needs to revamp this locations practices! read more

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After waiting over 30 minutes making me late for christmas mass, I did not receive the order I had placed and did not have time for them to correct it. I had clarified a matcha green tea and they confirmed yet made a regular green tea lemonade. Very disappointing experience for the price. read more

I only came here to get some work done on my computer since the library in Frankfort closes early. This store is always dirty. The table tops are always filthy. It's pretty unprofessional. Today they had a neat drawing of a crystal ball Starbucks drink so I took a pic of the drawing and one of the employees came out and reprimanded me saying there was no photography allowed. LOL I would rather not come into a place like this but sadly there are such few options in Frankfort. read more

I would give ZERO stars if I could. Coming from out of town to visit family. We are from CA where we frequent our local SB at least once a day and our baristas are friendly, professional and efficient... The visit at this location was exactly opposite of that. The barista at working the drive through was rude and condescending. We ordered our usual drink that was not complicated. Kids chocolate milk, no ice, light whip; Americano with honey and light milk. I went in and finished my order, the barista at the counter barely acknowledged me and just spoke to the drive through barista..... The barista making the drinks filed up a cup of ice and I mentioned that the kids chocolate has no ice. She also rudely said "that's what I said" ....???? She put up 4 drinks on the counter and said nothing more. No drink holder, no straws... I am amazed that this is SB!!!! I am glad this is not my local SB and will never have to come here again. This store has no sense of customer service at all! Corporate should seriously assess how this store is run. read more

This is mine and my family's usual Starbucks spot & we have never ever had anything but a great experience. I just want to give a shout out to their staff! Especially Rose, she was so kind to me and I just really appreciate kind hearted people! Thank you all!! read more

My biggest complaint here is that the drinks are always kinda weakly flavored, not enough carmel for example, or they are slightly wrong often. I'm not going to be a jerk and complain but it isn't quite what I ordered. It's slower than the other location in town. The staff are nice though. read more

My Starbuck's of choice considering its right by my work and I'm the farthest thing away from a morning person. The wait times are shortest between 7:30-8:10am. I know everyone's trying to get their morning fix of coffee. The service is always pleasant and never disappoints. read more

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Super nice employees! However, we didn't get our cream cheese or any utensils and had to go back and ask for them. Kind of upset. Kind of hurt. read more

I have been to this Starbucks many times with mixed results. This visit was positive, I guess it depends on who's working that day. The coffee was just the way I remember it being -hot and delicious. read more

This Starbucks is nearest to my house. Therefore at least two of the four of us get something here every day. I'm a big fan of their brewed teas, and according to my daughter no one makes a mocha frappacino better than this place. I don't understand all of the negative reviews. We always have fast service here. The only thing I don't like about the place is the very limited parking. But you cannot fault the workers for that. We usually just park at Dairy Queen and walk over. Ordering ahead with the Starbucks app makes it even faster - just grab your drinks and go. read more

It was a very nice gesture that they gave us our order free when we had to wait a long time because their computers were really slow to process our order! read more

I don't know what the negative reviews are about. This place is awesome. They got my drink and food order perfect and out to me in less than a minute. Great staff. Right off the interstate. Easy in and out. read more