I normally love Starbucks and the feeling of belonging most produce and have had great experiences at many locations, but unfortunately this was by far one of the worst.
I walked in and was the only customer inside at the time. There was no "good morning," no hello, and no acknowledgment at all. When I approached the register to order, I still wasn't greeted. I placed my order, sat down, and waited approximately 5-10 minutes. There didn't appear to be anyone in the drive-thru at the time, and the employees were chatting with one another, so the wait itself was a little confusing.
What bothered me more than the wait was that when my drink was finished, no one called out the drink or let me know it was ready. I was the only one there and sitting close to the counter. My name hadn't been taken with the order, so eventually I looked up and realized my drink was simply sitting on the counter.
I'm usually happy to tip after receiving service, but I chose not to this time. This wasn't about expecting anyone to roll out a red carpet--I just expect basic customer service: acknowledge the customer, say hello, and let them know when their order is ready.
I've been to many Starbucks locations and normally find the employees friendly and welcoming, which is exactly why this experience stood out so much. Unfortunately, this location felt like the employees simply did not want to be there, and as the customer, I definitely felt it.
If you don't want to be there don't take agree to the shift. If you aren't a morning person, get an afternoon shift. I get life is hard, but you don't have to be rude. Thank God I am just visiting because if this was my area store I would find another one based on this experience, read more