I'm 37 years old, & I have never been treated like this a day in my life. When did employees stop greeting customers & asking the customer what they can help with ? I just left this establishment doing a DoorDash, & when I tell you not one employee greeted me. There were 6 people in there, there was no line. They deliberately ignored me, & I stood there for at least 5 minutes waiting on this order. I don't know if it's because I was the only black woman, but nobody smiled, greeted, or asked me if I was there for a pickup or anything. This is very sad, & disgusting. read more

This Starbucks location is ridiculous. I go to Starbucks literally every single day and this is the first time I have been REFUSED water. Every visit consists of me purchasing a minimum of 2 drinks when I have the kids with me (for myself and a teenager) since the younger ones do not consume caffeine or sugar, which results into me grabbing them waters as well on the sides of my 2 drink orders (because who wants a dry mouth, right?). Well apparently their "new rule" is that you can only ask for water with a purchase, but...isn't me ordering stuff a purchase? Apparently not because the person handling drive thru today said a water can only come with another drink if purchased. Wtf? So you're telling me I have to make 4 drink purchases, 2 of which would have been thrown away, JUST so I can have water? That didn't make sense to me to waste money for that, so then I asked if I could purchase the 2 additional water and was denied that request as well. It's completely ridiculous, a waste of my time, and never again would I stop at this location knowing every single other location around them makes more sense and knows the actual correct policy that ANY purchase is a paying customer whereas these people are REFUSING requests FROM their paying customers. I hope this review warns every other loyal Starbucks lovers ahead of time before they waste their time, get disappointed, and feel they are denied service as a paying customer. read more

My birthday drink was in the app along with my partner numbers and they still made me pay!! Very disappointed and my coffee tasted burnt. The woman at the counter kind of just looked at me like I was stupid and didn't know what I was talking about. read more

I was surprised at the slow service. There were enough staff there wandering around and talking to be on top of orders. The one girl pulled the tickets off and set them on the machine. Three baristas looked at them as they strolled by. Finally one girl made my order because I had been standing there so long. read more

Very busy drive through, which is great for business. I guess that is why they have 5 or 6 employees, since they are very busy... I ordered venti medium roast. 10 mins later I sat at the table. They have 10 or 15 tables, but sitting inside is closed due to covid. I sat at the 1st table I saw. Immediately somebody came to me to say it was for employees only. You have 15 open tables????!!!! 15 mins later i asked about my order, which is just pour in the cup and go. They pointed to a coffee cup, saying my order was there waiting for me this whole time. Well.... it was the WRONG order. With that many employees they couldn't manage a simple order. I'm giving them 2 stars because the place was clean. read more

I ordered a Venti ice vanilla blonde espresso latte with vanilla cold cream foam, my order said it was ready on the app and I got there to pick it up and the customers that were walking in after me were getting their drinks even though they got there after me. Three out of the staff members were talking while there was only one person making a drink. I paid for my drink and left and the cold foam on top tasted like soapy water and the drink is disgusting! I've never had this experience before at a Starbucks, but I will not be returning to the gulf breeze Starbucks! read more

Mama cat, you are the definition of great customer service. She makes it a point to connect with the customer! I had a wonderful experience because of her! read more

My husband was lovely enough to pick up my mocha Frappuccino 2 days of our vacation for our anniversary and I picked it up myself on mother's day, staff was efficient and nice. Drinks were tasty as always. read more

This is one of the great locations that's in Pensacola we like to stop here once we leave the beach and get our Starbucks fix for the night I've always experience great customer service my drinks have been spot on so this is always my stop along way in Pensacola read more

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Guess it's back to Dunkin for me! Service was horrible apart from Landyn, bless his heart. After getting betrayed by the lady making and handing out drinks for taking the wrong order, she realized it was in fact our order just short one drink short. They then made my drink wrong and it was awful. Won't be returning! read more

Don't order ahead, they won't start your order until you get there. They'll also blame you for their mistakes because they didn't read the label entirely while in a rush. read more

Literally the worst Starbucks I've ever been to. Disorganized, lots of workers milling around behind the counter not knowing what to do, what they are out of and irate customers waiting for their orders. I live less than 5 minutes away and will never go back. read more

Landon the most excellent barista with lightning speed and the best tasting drinks. I ordered a black coffee. My husband ordered a Carmel machiattio before he could put his card away Landon was on it handing my husband his drink. He made it in the same time it took to make a black coffee. we were super impresse. After eating our breakfast, he offered us a sample of a drink he was working on. The lady at the counter was great too. Great team at this locatio. Staff means everything. You guys are noticed. Keep up the great service and Thank You! 346 Gulf Breezway Pkwy, Gulf Breeze FL read more

This may be the closest Starbucks to Pensacola Beach (or that I know of) and it's a pretty good one. It's located near a quaint, neighborhood Walmart and have a good amount of parking. Inside is updated and the employees are friendly. I questioned the barista how the new iced hazelnut mocha coconut milk macchiato was and they said to trust them, and order it. I had a free reward in my account and they hooked me up with, of course, a Venti iced hazelnut mocha coconut milk macchiato. It was amazing - my new fave. read more

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There are so many different and better options now that it's to give 5 stars for the drinks at any Starbucks. Just like any other coffee shop, the service is hit or a miss but at times better and different options at other coffee shops. Nothing wrong with any Starbucks but it's too common and I prefer to go to different places now. It's because I enjoy different types of drinks. read more

Here 6:53 Sunday morning 10-24-21. Drive thru backed up. No cars moving. Finally get to order, no dark roast today. Starbucks, please, instead of a skills test on employees, how about a CT Scan first to see if there is brain activity..... read more

I just went through the drive thru2x because you can't go into the lobby , not just the first time but both times they Screwed up my order. How is it I can look on your website and it tells me exactly what is in the drink and the people who fix them don't know. A Royal English Breakfast Tea Latte the first was just bitter ass tea the second had not a drop of sweetener although the website tells you it has 5 pumps I guess Wtf Starbucks if I'm paying you for a drink the least You can do is not f it up twice read more

Starbucks - Coffee & Tea Near Me - Gulf Breeze, Florida

This location provides the best customer service! BK and IB(sp?) were so sweet to my daughter and I in the drive through today!

What can I say about this Starbucks. It's a chain restaurant so they are standardized. It's the quality of the associates that make this coffee shop special. I have been patronizing them since they opened. They know my name and know my drink. They make my drink fast and it's always perfect. Never a problem with the quality of the pastries. read more

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Went to the gulf breeze Starbucks this morning and ordered the same thing I order at every other Starbucks in Pensacola. When I got there, the lady was having trouble hearing me over the speaker, so I had to repeat myself a couple of time. No big deal. Or so I thought. I guess this upset her and when I got to the drive through they handed me my drink and napkins for my coffee cake. The napkins we literally balled up. I just put them aside cuz I wasn't sure why they were like that. Then they hand me my coffee cake and I sat it in my seat. I opened it down the road and it was completely crumbled. I called and asked to speak to a a manger which some kid named Kyle said he was. So I said okay great. I just explained what happened and said I was unsure what I did to upset them so much and he said well we can give you a free one. I said I was already back in Pensacola and wasn't as concerned w a free one and just wanted to make sure it was addressed with the employee. He said "well ma'am the paper towels sometimes just ball up by themselves and the coffee cake can fall apart" .... Okay... well I don't usually do reviews but this Starbucks is always horrible and rude. I've been a gold member since 2013 and all of my local Starbucks in Pensacola love me and know me by order. But this one is just something else... read more

Starbucks - Crumbled coffee cake - Coffee & Tea Near Me - Gulf Breeze, Florida

On Sunday, I mobile ordered @Starbucks in Gulf Breeze. After waiting over 20 minutes for my beverage, I mentioned to Spencer, the barista that my order had not come up. They were slammed and I just thought it was taking longer. Spencer politely explained that mobile orders were turned off and that my order had likely gone to another location. In all of the madness, Spencer stopped what he was doing and made my drink. I was so embarrassed and horrified that I hadn't noticed the change of location for my order. Spencer was so kind and gracious and that is only one of a million reasons why I love Gulf Breeze Starbucks! read more

Best Starbucks in the Panhandle! Look, I know that Starbucks is a chain and that, for the most part, each store serves the same items. I also know that Starbucks is not a 5 star coffee shop. That being said, it's important to note that my 5 star rating is based solely on the constant, phenomenal customer service my husband and I have received for the past 6+ years. 1. Since the introduction of the chip in credit cards, most Starbucks have me place my chip reader in the slot and then have me take it out once it starts to beep. Here, I don't have to worry about that because the person in drive-thru takes my card and inserts it for me. I must be clear in stating that I don't need this to happen, but that extra-out-of-their-way customer service stands out and makes me feel special. 2. Deanna is seriously the best barista at any Starbucks chain you will ever go to. She knows all the hidden, off the menu, items and her customer service is unrivaled. She has gotten me to try different items and if I don't like it, she never charges and makes me something else. If you visit inside, you will notice all the awards she has received. Customer service doesn't stop with Deanna. There is a British speaking women, and two males that usually work the drive-thru and they are always a treat as well. I am ashamed to state that I don't remember anyone's names from drive-thru or from inside the establishment, but rest assured they are all superb. 3. Whenever someone takes too long in drive-thru or if someone is really mean to the person in drive-thru, I usually get my drink for free. This is not to be confused with sitting in my car for 10 minutes, waiting for my drink, and expecting it to be comped. I am not sure what the time limit is for a free beverage, but it starts from the moment I order, until I pay. This does not happen often, and it is never expected, but it is always a nice gesture and once again, another way of making me feel special. Lastly, to the person (Will A.) who rated this a one star, I am not sure what you ordered that equates to one cup = $7.00. Last time I checked, a cup = 8oz (tall is 12oz) and nothing on their menu is $7 for a tall. Also, I expect that at every Starbucks, the drinks to taste the same since the chain is using the same recipes. It would be foolish for the drinks to taste differently so I am puzzled as to why anyone would think the drink would taste better or worse at another Starbucks. read more

Literally got my entire order wrong even after having to repeat on of the drinks three times the barista taking the order still didn't get it and made it wrong didn't warm up the warmed brownie and gave me the wrong size. Don't waste your time read more

Definitely the worse Starbucks we've ever been to. The manager kept trying to hurry up the order and had to repeat it to her 3 times, then wouldn't give us what we asked for and gave attitude on top of that. Not a one time occurrence. Done with this one. read more

Drive-thru is long in the morning so walking in is usually faster. Orders are on-point and made in a reasonable time. Standard Starbucks. Friendly staff. read more

I am a Starbucks barista, so I am generally pretty understanding of mistakes. That being said, I have had more bad experiences at this location than good. Today takes the cake. I mobile ordered a venti iced chai, which if you didn't know is just 5 pumps chai and then milk. That's it. I get mine with soy. Today it was chunky and sour. I called and this is the conversation: Me: *explains everything I just said above* Her: you probably just got the bottom of the box of soy Me: well I work at Starbucks and have never had soy come out like this, much less attempted to serve it. Her: well you shouldn't be shaking your soy milk She did offer to remake it, but I don't have time to have them remake my drink every morning because they refuse to follow standards. I'd rather go out of my way before school to go to any other Starbucks. read more

This location needs to learn how to make the Starbucks drinks correctly. I have been there twice ordered a venti hot cocoa both times there was no whipped topping or choc. sauce on top and cup was only 2/3rds full. If I had wanted a grande I would have ordered a grande. If a product is advertised with whipped topping and choc. sauce then it should come with it. If a venti is ordered then a venti is what the customer should get! read more

Unfortunately, the bad experiences seem to have become the norm here. One cannot order through the mobile app and pick up a coffee, as the doors are all locked and the Drive-Thru is the only thing open. I was on a tight schedule to get to an appointment and ordered through the mobile app. When I got there, the only way for me to get my order was to go through the Drive-Thru. The line was 5 cars deep and I didn't have time to wait in line. When I asked about picking up the order, I was informed the Drive-Thru was the only way to do that. The employees were not sympathetic, nor helpful; ie they didn't care. As I couldn't spend the time waiting in line, I called after I left to cancel my order and ask for a refund ... in keeping with the customer service, no refund was issued. I can understand Covid or short staff issues, but the store should make sure that Drive-Thru only is annotated in the app. I go to lots of Starbucks and it's not unusual to have the "no order ahead" banner associated with the store. That allows me to go somewhere else or to choose to wait at the store if I have the time. Recommend you go to a different Starbucks or coffee place ... read more

My favorite store! I alwayz do Mobile order.. Workers have a great POSITIVE attitude, the atmosphere & EVERYTHING is alwayz PERFECT. And the CORONAVIRUS is non existent. It's called "THE YEARLY FLU! " read more

Don't accept mobile orders and force customers to wait in the drive through for 45 minutes. Either open the inside or don't accept mobile orders. Very inconvenient! read more

Was not impressed by cheyennes customer service or lack there of. Walked in no greeting, ordered a simple black coffee (got the size she wanted me to pay for I guess.) Thanks Starbucks read more

The drinks tasted bad I got the dragon fruit and it was bitter they don't take there time they just throw stuff in and give to u and fill it up with ice so there is barely any drink but I guess that is good because the drink tastes so bad read more

I had a great experience here! I brought my kid cousin here for a late birthday treat on Tuesday around 4pm. Seemed to be understaffed and a little stressful for the employees (only three people working the whole shop) but they served us promptly! My cousin got a frap that she didn't really like and they were happy to make her a better one which was very much appreciated and made her birthday trip very special. Clean and friendly, prompt and sharp staff. 100% will return here! Yay! read more

The customer service there is amazing. Every employee there is so kind and patient with each customer no matter how busy/hectic it looks inside and outside. read more

Awesome location! This Starbucks is well Managed & clean. Baristas are friendly and attentive; service was very quick. Very customer oriented. read more

I have been to many Starbucks stores through my travels and this one is the most well-managed by far. The staff are friendly and ALWAYS put their best effort forward to get the orders correct and completed in a timely manner. This morning I sat at a table behind a woman who launched very disrespectful verbal attacks to the baristas claiming "they don't care and never get it right," and I offer this rebuttal as a customer for 10 years. Nobody in customer service is perfect but this location sets the bar pretty high. read more

My favorite Starbucks around! Always friendly and fast service. Parking is limited, it is easiest to use Walmart parking behind the building! Mobile ordering makes things even faster it's always ready before the expected time! read more

Chantel greeted me at starbucks today. She was very informative and very sweet. She definitely made my day!

Terrible customer service. RUDE employees on MULTIPLE occasions, including eye rolls, huffing, and scoffing, manager included. Slow drive through. To top it off, their restrooms are closed due to Covid (yep still), no exceptions for a toddler, YET they are serving food and taking money. Unacceptable read more

Cool little coffee spot. Indoor-outdoor seating areas. AWESOME scenery with water on both sides! Get the creative juices flowing...