They never have anything. If you do a mobile order they will still not have your drink ready by the time you get here . Expect to wait 30+ minutes for your order. They always have an attitude for no reason. Can't complain because they just give you more attitude. Over all one of the worst Starbucks I've had to deal with. Tried to give them more chances to redeem themselves but every time they top off the last. Smh what a disappointment. read more

Note popped up before my review stating they are doing their best during COVID so keep that in mind. Okay, it's been 2 years, mask mandate not even a thing, and the COVID card is seriously played out. This is the worst Starbucks from which to mobile order. They NEVER have your drink ready when the app says it will be. When you walk in, you have to check in and tell them you're here before they even attempt to make your drink. What is the point of mobile ordering?! My drink was supposed to be ready at 7am. It's 7:15 and it's not even being worked on. When we questioned why we have to check in and what's the point of mobile ordering if it's not going to be ready? The barista simply shrugged and said she's one person with all these mobile orders. Do better Starbucks!! I no longer have time to wait so I'm leaving without the coffee I paid for!!! read more

They did so poorly . Customer service was trash. No refresher , no straws. The drinks were water down. Didn't call my name when my order was ready , they were too busy talking . They rushing me to order. read more

This Starbucks is absolutely the worse, staff always seems annoyed, orders take 30-35 min to come out, then you place an order and instead of telling you they're out of something they just sit around and never bring it to your attention expecting you to just not get your money back or swap it for another item. read more

Please get a new barista, what's the point of ordering online if she won't go by the order people order was placed !? She was knit picking between orders. People made their order next to me when mine was already submitted FOR ONE FUCKING COFFEE... and I ended up walking out because it was 20 plus minutes every one was getting there order that made their orders after me ... what a joke read more

The worst Starbucks I've ever been to. I placed my order she rushed me to the line with an attitude she had a me a cup with caramel over it I asked if she could give me a napkin she said with an attitude wait till I give you everything else. And then forgot my banana no loaf I had to go inside and deal with her attitude again I will never go to this location ever again. read more

This place is horrible in the afternoon the employee's are very slow it seems like they don't really like their job I've been in the drive-thru line for about 30 minutes . They need new management bad. read more

Second time I've gotten burnt milk in my coffee. It looks like they just microwaved an old one and gave it to me. It's frustrating because I payed for it and I can't even enjoy it. Might as well go to McDonald's and It'll at least be cheaper. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

It was a little packed but the staff wasn't really friendly there was no straws at all no grande size ether!

Went through drive-thru, took a few minutes longer than expected but thats not my complaint. Ordered a dopio (unsure on the spelling). When i reached the window i asked the girl if she could please add a splash of milk to my drink. She looked at me like i had just ruined her world and begins to walk away before i can say could i also get some sugar. When she returns my dopio is now half full of ice cold milk. So i now have an iced coffee which taste good but its not what i ordered:) read more

They have got to get this drive through situation figured out. 15 minutes in the drive thru is too much time. My drink has been wrong numerous times. I've given them chance after chance and it never gets better. read more

this location doesn't have have fraps, they're always OUT of something or their machines don't work.

This is my 1st time EVER going into Starbucks. I'm not into coffee. So, I went for the tea. I really enjoyed it. Pray for me that I can build courage to be a coffee. I really water to try it. Drinking hot things is not my thing, but hopefully it will work for me. Great employees and great service. read more

Horrible service, slow as all get up, very dirty and unprofessional took me 10 minutes to get a drink and I was the only one inside they were focusing on the drive thru. Employees were socializing while one barista was making drinks for drive thru, I had to ask the manager who was one of the employees socializing to get my drink made. read more

See all

Jessica Gullin (night manager) was probably the most rudest, snootiest person I've dealt with in a very long while. After getting off work I rushed to wallisville Starbucks to crab my husband a good cup of coffee. I knew he wouldn't be home until 6:30am the next morning (he's a shift worker in Pasadena). When I ask Jessica if I could get an Americano she told me that she already torn down the bar and the only thing she could do was make a Frappuccino, but nothing hot. What? Please tell me you're kidding. She then stated that she was just being nice by taking my order. She didn't have to bc she was closing in 10 minutes anyways. Urghhh. I wouldn't normally write a negative post, but she really upset me by her rudeness. Jessica turn off your light if you don't want to serve. Wow. read more

Terrible experience. I ordered a DECAF tall java chip frapuccino with extra java chips and a tall caramel frapuccino. It was Saturday evening, and I believe they had just received their stock truck... they were stopping the drive-thru traffic to let these people bring in two dolly's full of their things inside of the storage room. This location is just terrible. My mother and I waited about an hour to get a drink... YES, ONE HOUR! I was beyond frustrated. When we finally arrived to the window, all they said was "sorry for the wait" and offered zero compensation. To make matters worse, they did not add extra java chips, in fact in BARELY had any java chips and just one line of chocolate drizzle on the whip. I was already pushing it since I am expecting and cannot have any caffeine, so for them to mess up my order, plus having to wait as long as we did, this was a horrible experience. Maybe they ran out of chips and chocolate, thats why they needed their truck so urgently. Either way, unacceptable. read more

This has to be the absolute SLOWEST and unprofessional Starbucks I've ever been to and believe me I've been to a LOT. I come here frequently as I live fairly close and it's the nearest one to me so it's a matter of convenience. I'm to the point now where I'm willing to drive to the Galleria just for sake of service and my fix. I don't know what goes down in here! Maybe they only hire high school students who just care about getting a check and not actually handing over a drink within a reasonable amount of time...(like within the hour even) or maybe everyone is buzzed off the caffeine they're serving but something has to give!! When a lady needs her coffee, a lady NEEDS HER COFFEE!!! *pulls hair out in exasperation* They don't go in the order of which an order is placed so I stand there dying of a headache because I need my coffee while everybody and their mama comes in after me and leaves before I do. I'm SO annoyed! If you don't mind possibly waiting until the second coming of Christ to get your beverage, by all means, come here. If you have a life and other things to do, don't bother. You won't make it out before your next birthday. Pack a lunch! I gave them 2 stars only because it's Starbucks and who doesn't LOVE Starbucks?! Clearly I do. Good luck. read more

Ridiculous wait time! Took 25 minutes to get coffee in the drive thru. They only had one person on the bar... won't be back!

Same ol same ol, but slow. I went in to order my coffee, and there wasn't anyone in line, but there were people sitting down at tables waiting. My drink took about 10 minutes to make. That's pretty long. I even went up to ask about 5 mins in, of I had missed it. I guess the suburban locales are a little more laid back... It was a Sunday. Overall the dining area is clean with ample seating. Lots of patio seating in front as well. This location is shared with a chase bank, so it's kinda easy to miss... In the corner and blends in with the building. read more

I don't know how to call these people. I've been trying to call them all day nobody's answering the phone. I think I left my ID there and I can't seem to get ahold of anybody read more

This Starbucks rocks. The staff is great even at 7am! I know I shouldn't get too excited about that, but goddamn that's refreshing. Usually people are zombie walking through the morning hours and are less than pleasant, but every time I've been to this Starbucks the employees have delivered a great beverage and friendly service. Not that obnoxious friendly/hipster cool/come see me do Improv this Wednesday night kind of service, either. The line moves fast during the morning slam. Never had an issue with my coffee tasting burnt, overly sweetened, or over-laden with ice. Thanks for helping me get through the school year. 45-minute morning commutes to class really chapped my ass, but your coffee turned me into a human being whenever I was feeling especially crabby. Pulling out onto Wallisville from this location SUUUUCKKKSSSS though. read more

I Love this Starbucks... All the Staff her is very friendly. I like coming in here in the morning with all the other regulars. Has improved so much since new Manager took over. read more

Customer service is ok, some days it's great, today not so much. Well today I decided to walk in and sit and wait for my order...bad idea! This place is disgusting!! And I'm not exaggerating!! Honestly looks like it hasn't been wiped down, swept, mopped, vacuumed in months!! Trash cans are over flowing and condiment bar was sticky with trash all over it! read more

Starbucks - Gross! - Coffee & Tea Near Me - Houston, Texas

See all

Did not have the best experience at the Starbucks. I go in to avoid the long drive thru line & it still took longer than it should have for a walk in. And there was only one lady ahead of me and she was basically done. The cashier was unsure of the available coffee I requested & still looked slee,. She never asked what size coffee I wanted so i ended yp paying for a size larger (part my fault as I forgot to mention before going to get my $$). The Barista took longer than usual to make my coffee and while waiting to get my coffee he and the girl working the drive thru start to bicker! Right in front of myself and another customer. Although he was nice in adding extra syrup to help the taste; The whole experience there was a joke. What was supposed to be "convenient" ended up costing me 10 min extra. I won't go back. read more

everyone is so nice and welcoming! not too long of a wait considering near a college and high school... and drinks always made perfectly and delicious! best starbucks i've been to in a while honestly. and clean! read more

This coffee Shop has been my everyday coffee shop, the Crew are always nice and helpful, all of them know me because i've been buying coffee there everyday for almost 6 years, so far this is my favorite coffee shop of all Houston, the manager also is really nice and careful, so many memories from this coffee shop, i won't change it!. read more

I had a recent business meeting on this side of town recently and this seemed like the best place to meet a client. It's very awkward since it's connected to the chase next door. They open into each other, strange. read more

Very slow service... But drinks are great when you do get them. Think it may just be difficult customers that are taking long.

Today i went here and while ordering they got my order wrong several times. I clearly said i wanted a large brewed coffee medium roast but had to repeat myself several times after they thought i wanted a cold brew. When I received my coffee i drove off and when i looked at the cup it had what appeared to be lipstick on the cup? Some red stuff smeared on it. And my cheese danish had what appeared to be black spots on it like burnt crumbs from something else and really i waited so long in line the workers demeanor seemed to me that they could really give less of a shit read more

Horrible traffic in the drive thru need someone to direct it correctly! Waited 30 mins in line after getting cut off by many other cars coming from wallisville rd i got to the order window and got rejected service since they closed early, also the times in the website do not match at all to there hours at the store. I recommend going to another Starbucks not this one. read more

1. Always too packed and not enough staff 2. Rude staff on drive thru and it's probably because they hate their job because they are understaffed 3. I ordered a Frappuccino and they didn't put whip cream ??? Never asked for no cream. 4. Wrong tops used for coffee and no coffee stoppers provided so coffee got all over my car. (I didn't notice how poorly everything was packaged until it was too late, I did go through drive through and was too busy to ensure everything was correct but it was a simple order so i didn't realize it could be messed up) 5. Too much ice on frappes = no flavor. This coffee was made poorly. 6. No straws for any of my drinks. 7. Why are my grand coffees not completely full on purchase ????? And why do they never mix the hot chocolate mix properly ??????? I am always disappointed on this location and it sucks because I am not a picky person. I would recommend a different location, this place is not worth the stress it will put you through. Also plan on waiting in the street because drive thru is never not packed and there is no parking most of the time read more

See all

They need to move this location! Horrible fighting in the parking lot! They never have mobile order working! Move this location more parking!! read more

Not the best they take the orders well but when it comes to making the drink it's not made as good as other locations. would like to see more gloves being used since the COVID epidemic.Traffic is also terrible but it's because of the location. Basically they can do better. read more

I am a fan of Starbucks Coffee, not only for the quality of the coffee they serve but also because the customer service you should expect in any of their stores. However, the location at Wallisville Rd., fail to low in customer service. The employee who took my order didn't know how to process a reward (yes, a Starbucks Reward), she didn't ask any of the other employees how to do it. I just had to cancel my order and have only a coffee (long shot americano) that took more than seven minutes to be served (even when the store was full I was counting all the other customers and I had to ask for my beverage, then the barista just mentioned and took his time to serve me). read more

By far the worst location. The customer service is poor and slow. And like someone mentioned in another review, they refuse to make certain drinks towards the end of the night. It's the only Starbucks on this side of town so I grit my teeth and deal but they definitely need new management or training. read more

Claimed someone took our drinks after we waited 30 mins for it. Then when it was done proceeded to make a joke about "hurry before someone takes it". hahahahaha good joke I spent $10 to wait 30 mins read more

The service at this location by far is my favorite. They always take your order down and give you exactly what you ordered! I used to go to the on on 45 south close to almeda mall and I would always have an issue with the workers there. I love this Starbucks! read more

SLOWWW. I waited 15 minutes. The only reason I even got my drink was because I went up to them and complained. To which the guy said "oh, its printing". Really?! Is your machine that slow? I saw two girls who came in after me ASK for two drinks (That's right, they didn't order OR pay!) And got it immediately. I don't know whos in charge but this is the shittiest Starbucks ever. Corporate needs to step in! The only reason its still open is because people from this area have no where else to go and teenagers think its a club. read more

I am an avid user of the starbucks mobile app. I usually order when I am 7 minutes away from any location. Everytime I place an order at this location I have to wait as my order has not even started. I was just observing the workers and cleanliness of the work area and it is just not very efficient. I do avoid this location but thankful I only come here from time to time and not my daily stop. This location needs new management and more training. read more

Coffee lit. I have to write more so I'd like to say if you're not drinking Starbucks coffee, you ain't drinking coffee lads m.