Walked inside just to get a tea lemonade and bite to eat. I was ignored for several minutes while a staff was training a new person how to make something. Mistake number one. Customers standing at your counter always come first. Train later. Then the new person tried to take my order but could t find the tea and needed help. But the trainer had moved on to take a drive through order. Wake up Starbucks. Driver through is NOT more important than people who walk in. This store needs a lesson in service. read more

Tried the "new" iced chi latte. It's really just a new brand and yes the flavor has changed but, it's still very good. I will definitely order again. The Starbucks on Milton Ave in Janesville has to be one of my favorites. Everyone is so attentive to the customer. The store is clean and pleasant feeling. If I could give 10 stars I would ! read more

Ordered a matcha Frappuccino for myself and my wife and she just threw up the whole grande drink!!!

The drink I ordered was just an iced caramel macchiato, you can't mess that up, right?? NO! Apparently you can I ordered this drink off of DoorDash, and they put it in a bag, and was surprised when it started leaking, Evidence is in the photos below. read more

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Crazy long drive thru lines at almost all times. The parking lot is awful in that if you park, you will not be able to get out if anyone is in the line. You're stuck! I imagine you'd be stuck for a very long time seeing as how there are 10+ cars in line. Inside is fine, people are kind of nice. Go to Bodacious Brew instead. Trust me. read more

''Tis the merriest season of all. I went to pay for my drink and was told that someone was paying for everyone's drink today. We don't live here and just stopped off on vacation. What a nice treat from someone special. And The service was fast and friendly inside and drinks were up to standard. We parked and came inside because the drive up line was so long. But, maybe the "free" drinks had something to do with it. read more

After standing waiting for my daughters frappes for over 20 minutes after watching the line grow then empty grow then empty I simply asked for my money back for my drinks. The counter girl gave me an attitude and said what drinks. I said the ones I ordered over 20 minutes ago. She tried to start making them and I had to ask for my money back again. Instead of my daughters getting drinks they had to listen to the inappropriate conversation that all the girls behind the counter were talking about instead of making drinks. If I owned this establishment I'd definitely look it's this read more

Let me start off by saying that I love Starbucks. Deeply. This is just not a great location and a big part of that has to do with their parking lot/drive thru. They share a building with IHOP and they have an incredibly small, narrow parking lot. That is to say, if you park there and there is more than 3 cars in line at the drive thru, there's no guarantee you'll be able to get out of your parking space anytime soon. During busy times *Saturday afternoons *ALL DAY Sunday, there is a line in the drive thru which you cannot get out of once you are in it. There is no passing lane, you're trapped there. Once I was 20 minutes late to meet a friend because I was stuck in this drive thru and couldn't get out even though my patience ran out after minute 15. With that being said, on a weeknight, this is a nice, quiet place to study/work/hangout. However, it may take a while to get service. Once I stood there for like 10 minutes and no one helped me, but once they realized that they gave me a free cake pop which was nice. read more

Starbucks - Studying with my free cake pop! - Coffee & Tea Near Me - Janesville, Wisconsin

45 minutes for one drink. The place is very unorganized and there was no communication on wait time. This is not my usual Starbucks and thank god for that. If you have places to be skip this one. Drink itself was ok. read more

Another great Starbucks location! Staff is great. Always very helpful when ordering or suggesting that perfect drink when you're not quite sure what you want or want to try something new. AT&T WiFi access available, outside seating and a drive thru. read more

Starbucks - Coffee & Tea Near Me - Janesville, Wisconsin

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OMG this is the BEST Starbucks I have ever set foot in. The staff is extremely friendly & attentive. My RFT is toasted to perfection and my caramel macchiato was made correctly (and in a timely fashion). Keep up the great service ya'll! Corporate should provide you all with bonuses honestly. I am amazed read more

I was going out for my Saturday errands and I needed a beverage to get me through the day, so I stopped at Starbucks. I'm so glad I stopped here! The drinks are all beautifully made with love and joy! Almost every drink on the menu always wows me. They even have drinks my little grand baby would love and cherish. God bless the Starbucks Chain. read more

Solid 4 stars for the Mermaid i used to visit every day on my way to work. Nice - i mean really nice remodel job Janesville! i dont see you as often but you are looking good - glad there's plenty of space now to lounge with friends - how did you fit those extra tables in? Wood and new bar are very cool - glad they are investing in this and other locations. You still need better parking in the am with all the folks trying to get through the drive through but that's not your fault. I'll be back when i'm in this part of the country. read more

Starbucks - Hungry? - Coffee & Tea Near Me - Janesville, Wisconsin

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Frequently closed. Order ahead has been turned off for the better part of a year. Considering that this is the only Starbucks in Janesville outside if Tarbucks, you would think Starbucks might consider opening another location and actually pay their employees so they show up to work. This is more of a review of the lack of corporate integrity than a reflection of employees. read more

Worst Starbucks I have ever been to. The line and workers were incredibly slow - it took over 5 minutes to get a simple iced coffee. They were completely out of cold brew by 3pm. Their bathroom facilities were beyond disgusting - unclean and completely out of soap and toilet paper. Just skip this Starbucks. Correction: it took over 10 minutes to get my iced coffee. read more

This Starbucks sucks. It has been getting worse over time. The coffee is terrible. I do not go there anymore. Don t think new employees are being properly trained. Please train new employees and old how to make a proper cappuccino !! It is always too milky and the espresso does not taste fresh anymore. Undrinkable even when I ask for another shot. read more

Tobias (I think that's his name) did an excellent job. It was very busy but he still made sure all the customers were tended to, also someone spilled and Tobias went out of his way to clean it up and make the customer feel loved. Truly an amazing employee:) read more

Starbucks - Iced matcha green tea latte with 3 pumps of peppermint and 3 pumps of vanilla - Coffee & Tea Near Me - Janesville, Wisconsin

I'm not sure what's happened to the drive-thru service on Deerfield, but today was the third time in the last couple weeks that I've waited close to, if not more, than 30 minutes...a couple weeks ago it was 40 minutes. This location used to have such a stellar drive thru service:/ read more

I love Starbucks, but I do not love this location. We were literally driving cross-country and made frequent coffee stops to keep us going. When my husband and I approached the counter for coffee refills, the barista gave us a hard time about the refill policy. I find this ridiculous, as we are gold card holders and a tall coffee refill cost Starbucks absolutely nothing, not to mention the waste thrown out every 30 minutes when it's time to brew fresh coffee. The gold card proves we have spent a lot of money at Starbucks, and as a loyal customer, I do not appreciate this. And really, what does it matter if I visit a second Starbucks in the same day? It's still Starbucks. The barista eventually said, "I'll do it this one time." Well, as I will never visit this middle of nowhere Starbucks ever again, thanks for doing it this one time. read more

My crew ordered with the mobile app and our drinks were ready go when we arrived. The quality of our beverages was excellent and the temperature was on point. The bathrooms were clean and well-maintained. The footprint of this store on the smaller side and the small size of the parking lot makes it difficult to maneuver. I appreciated the friendly banter with the barista when I picked up the order. read more

Once upon a time a mermaid swam out to sea. She got pretty far out there. Eventually she became lost. Over time she was disoriented and exhausted. Luckily, she came across a French press floating in the ocean that must have fallen overboard from a merchants ship. Like popeye and his spinach she was instantly re-energized. To honor this life saving event she surrendered her tail, moved to Seattle and opened the first Starbucks. The rest is history. As told to me by Brian Williams read more

I love me my Starbucks but i think this one ranks as one of my favorites. The bf and I spent a week in Janesville on account that bf's family is there.. we went to this Starbucks location every morning during that week to get some studying in for a big exam that was coming up. The baristas took notice by the second morning and were super friendly and check in with us when we took breaks. It was so nice to see genuinely friendly faces each morning and cool to feel like a regular in a such a short amount of time. One thing I would suggest (if you're sensitive to temperature changes) is bringing a light jacket as it can get pretty chilly. read more

I stop here every time i make the trek from mid IL to northern WI... - take exit 171C off 39... turn left at the Mobile station... it shares a building with IHOP - drive past it to get into the parking lot... its TINY so good luck - but the staff is quick and friendly and has never gotten my order wrong - the bathroom is always clean Watch out getting back on 39... the ramps have lots of potholes! read more

They did NOT fuck up my Mocha, and I took a successful poop in their clean, gender neutral bathroom. Trash overflowing at concession stand where napkins and stirrers are located. Difficult to locate from highway, it's in a shopping complex. read more

Nice staff. Small location -- never seems to be enough seating or outlets for computers. Other than that you can expect the drinks and food to be the same as every other Starbucks -- a little over priced, but tasty. read more

This Starbucks is pretty. PRETTY small. There's only 6 people in line and it's crowded, the place is average. Not dirty nor clean. Just plain and average; the workers though--really friendly, they have 4workers, 4 for a small area? Ermm? They seem crowded too. The drinks were on target, quickly and accurately. Bathrooms didn't have toilet paper, only fault. The place is a bit dark, seems like you need lights all the time or curtains at full open; location is next to iHop. And in a business area, still feel like they should've gotten a bigger location for jammed it is. read more

This one is always super slow and a line for drive through wrapped around the building. For the prime location of this Starbucks, being right off the interstate and with several popular businesses surrounding it they seriously need to up their game! You'll get your order quicker if you drive down 14 to Target, park, walk in and order. read more

Had to post just because this is the worst service I've ever had in a Starbucks location. Waited in the drive-thru for 25 min. and finally got to window just to receive the wrong drink. Went inside and told the person working the register and explained the situation and just asked for my money back all this transpired with no apologies and she just proceeded to try to refund my money until someone else had to step in and process the refund. Never will go to this location again. Very disappointing, considering I've never had this kind of experience in a Starbucks before. read more

Their was a really long line but it went very quick! The staff was very efficient and very nice. Although I got my coffee to go the atmosphere was very appealing and clean! read more

People are very nice - the coffee sucks. Maybe coming from Chicago I'm used to better quality imports, but since it's Starbucks I would assume there should be a better standard.... I just wouldn't want to wake up to coffee from this place again any time soon (and not only because I don't live in the area). read more

This Starbucks stands out above the rest for me! The service was super fast and the employees were really friendly. One employee in particular went above and beyond for me - thanks Jordan! Keep doing what you do. read more

very slow. thirty minutes to get to the window. with all the people inside there you would think you wouldn't t have to wait nearly as long. don't waste your time. no five dollar drink is worth a 32 minute wait. read more

Just like all of your other Starbucks', but the staff here is crazy nice. They seriously love to talk to everyone in line as if your day is ACTUALLY important. read more

Patient, very helpful and friendly staff. They really did a great job on a number of occasions.

I love Starbucks, but at this location, I suppose with their constant new hires, it's hard to have the same consistency of soy lattes. I only go back because there's nowhere else to choose from and the majority of staff are so nice, fun, and courteous. Also, how can you not go back to redeem your free drinks as a Gold Member! I've only had 2 occasions where the employee were unprofessional. But, I don't think they work there anymore. It would also help if they improved the drive thru area, the lot is too small for all the traffic it gets. Especially when IHOP is next door. Don't plan on a quick drive through on early morning weekdays, lunch hour or during holidays. read more

Tip-- don't park in front of the store... Park further down by ihop --- you could be blocked in by drive thru traffic otherwise

This is the coffee shop I go to. The staff are friendly and go out of their way to make sure you have a good experience. Most staff learn your name if you are a regular. Just be prepared for the parking lot as it is not always to get in and out of. read more

There are flies absolutely everywhere !!! It is beyond disgusting . And the frapp I got was really gross as well . They were super busy which isn't there fault but my over all experience was terrible read more

Wow...zero customer service! I walked I. And they were not busy at all. One person in front of me was handed their coffee and I was standing in line. I was not greeted and was not acknowledged. Rather the person behind the counter decides wiping the counter down was more important and conferring with other co-workers about whatever. Meanwhile I just standing there....then she finally decided it was cool to take my order. read more

It took me 30 minutes to get a cup of black coffee. Their service is very slow nevertheless there were 6 employees in the store. Only one of them was on the cash register, others were talking to each other and laughing. read more