We stopped at this place passing through. I really liked it. The staff was friendly and fast. It seemed like it was a popular spot. I definitely wouldn't hesitate to stop here again. If I lived here, I would frequent this place. There are seats inside now and they offer all the food that you would see at a Starbucks. read more

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I usually prefer this location bc it doesn't have much of a line compared to the others. Unfortunately, I feel as if the drinks aren't made correctly. Most of the time they taste watered down ): The outside is typical, I've never been inside I normally just use the drive thru so are far as ambiance goes I couldn't tell you. read more

easily the worst location in town SLOW and RUDE employees wait time 30+ minutes in drive through

This place sucks. Don't come here. You're better off going to another location because the service is awful the drinks are mid and the staff arent friendly. read more

I would like to specifically mention Mauro, he has excellent customer service! He remember my drink order and it was made to perfection. He was also very attentive as we waited for our drinks to be made. Thank you Mauro for making our Starbucks experience a great one! read more

Starbucks - Coffee & Tea Near Me - Los Banos, California

I believe this is the newest Starbucks in town. They aren't even centrally located on the main street like the others..but it seems as if they always run out of stuff. Some days they are fast and other not so much. Doesn't matter if you order at the window or on the app. There have been a few times where I've been stuck sitting in the the drive thru line for 10 minutes. What happened to the days wherein you had a set time limit to serve patrons at the drive thru?!?! Anyhow, if you guys are short staffed maybe we should hire some of these high school student whom want to work instead of waiting for the older folks to want to work there. I've got a 16 year old whom keeps getting turned down because the places in town want to hire older people. Part of why we have kids doing crap they aren't supposed to is because they have nothing productive to do. I see this as a win/win situation. One time we saw that the drive thru was long and had already ordered on the app. We got there 5 minutes AFTER the estimated time our order would be done. My husband and son stood at the cash register and no one acknowledged them for quite some time. What happened to the customer service rule that you always acknowledge customers upon entering? What would it cost the barista to say "We are slammed and I apologize. We will be with you as soon as we can?" So then finally our order was ready. They forgot the baked goods I ordered, so husband had to go back in. After they knew he had been there for an order he just left with he STILL wasn't acknowledged, the second time. You gotta pray and cross your fingers, toes and eyes when you come here in hopes its a good day and you aren't going to spend an hour waiting on your tall coffee. Also, maybe create an escape from the drive thru line for days when you don't have an extra 10 minutes to be waiting on your order. read more

I don't know why this Starbucks isn't rated higher, I been here a few times now and every time has been great, the service is friendly and timely. The place is clean and always kept in top condition. During one visit the manager was picking up trash from the parking lot and drive through, upon seeing that made my appreciation grow for this particular Starbucks. From what I see the local make this place a regular stop throughout the morning and I'm sure the afternoon is the same...busy, I know i'll be visiting here when passing through Los Banos read more

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Slow as all get out. Langi moves like no care in the world. Can u move faster when other people have places to go? The drive thru all the way in 7-11 parking lot . Just driving thru thanks God.. no oak milk I had to get soy not a good thing!! They fighting union I have to remember that !!! read more

Nothing about my experience here went well - I went inside the store thinking I'd save time since the drive thru line was so long. I ordered a grande nonfat blonde espresso w/ 3 pumps of toffee nut. The gentleman at the register didn't take my name but I didn't think anything of it at the time. 30 minutes later, I'm still waiting. I notice there is an empty venti cup on the counter. This apparently was my drink and a girl working had called out "nonfat venti latte" multiple times however the drink I had ordered was a GRANDE nonfat with BLONDE espresso, so I'm not sure how I was supposed to know she was calling out my drink when there was only one part of what she said that was correct. Turns out, they were out of nonfat milk and is why there was just an empty cup sitting on the counter. I was okay with almond milk...they were busy and I wanted to be patient with the employees so this was after waiting 40 minutes. AND I left with the drink still wrong...they made it with regular espresso instead of the blonde espresso. No accountability from any employees. No apologies and no initiative to help after I had clearly been waiting for so long. Frustrating and sad to see a location that is running so poorly. read more

The vibes in this Starbucks are immaculate. They usually get coffee out fast. I stop almost everyday on the way to work. read more

Starbucks - Coffee & Tea Near Me - Los Banos, California

Worst waiting time for a coffee. Always takes forever. Need to speed up their service. read more

Drinks took long because of free holiday cups. And the coffee didnt come out good. When busy and under pressure no good outcome.

They never have anything or they are always out of something - oh and they close at unpredictable hours! The store hours are posted, yet they are closed and the employees completely ignore you. Cafe is suppose to be open until 9pm today 6/5/2022 it's 8:13pm when we arrived and tried to go in. We decided not to even bother with the drive thru. Skip this place go to Dutch Bros - the young folks at Dutch Bros are way nicer these youngsters at Starbucks didn't even acknowledge us - saw us but ignored us. Rude! read more

Starbucks - Store Hours Posted but they Close at whatever time they feel like it! So these store hours are just for show. - Coffee & Tea Near Me - Los Banos, California

OMG waited over 56 mins in the drive thru. We were stuck. We couldn't move. When we got up to the window there was not a scenes of urgency or employee didn't seem apologetic, she just said they were behind. read more

I consistently enjoy my visits to this Starbucks despite occasional understaffing. The team here manages to provide excellent service with a smile, showcasing their dedication and professionalism. Kudos to the hardworking staff for consistently delivering a great experience! read more

Tha Starbucks on mercey in Springs is slow had fuck I do not recommend a Starbucks at all. You order for drinks to our maid sitting there with cream, getting all mushy ice, being melted and you add it to drinks and that even mediate what kind of service is that.. Starbucks really needs to do something with this one in Mercey Springs I literally spent one hour waiting for four drinks that are not even made right didn't wanna complain probably take another hour for them to just to make one drink stay away from the Starbucks read more

Horrible service at this location. I don't recommend this Starbucks at all. Rude service and very negative vibe inside.

I have been waiting here for now 15 minutes in drive thru and still waiting. To have the time to write a review... well it will not be good. Way too long for this!! Get your coffee somewhere else! Still waiting read more

Nikki was amazing!! super helpful, informative, provided great customer service and genuinely wanted to make our dining experience great. I liked that this location has board games and activities for the family. read more

took forever on one drink, took about 30 minutes. There were about 6 employees working, no one was doing anything except one. Ridiculous!!

They were horrible we were in line waiting for our drinks they were making everyone else's drinks besides ours it took 50 minutes waiting then when we actually pulled up to the window it took 20 minutes to actually get my drink horrible service. read more

Literally the slowest Starbucks I've ever been to. Does not do you any good to order ahead of time, you still have to wait.

I had never had bad customer service at any Starbucks location until today. The lady that helped me out at the drive thru kept arguing with me back and forth that I didn't order 4 cookies. I wasn't even trying to argue I was just telling her that I thought I had ordered 4 cookies and she kept telling me that I didn't. I don't know why it mattered so much if I did or didn't but she kept trying to argue about it since she just wanted to be right I let her have her moment and just avoided arguing with her. Management should probably have friendlier staff working drive thru since it was obvious this lady was having a bad day and taking it out on customers. I didn't care to get her name I'll just avoid going to this Starbucks location next time I come to town. read more

Elissa was super sweet and had great customer service! I highly recommend this Starbucks! I will be coming back!

Staff was nice and all expect . They didn't tell us they didn't have the specific ingredients for the drinks I ordered . Therefore I just had a bland and melted drink and I literally waited over 30 minutes for them .They finished everyone's drink who ordered after me expect mine . They forget to give me my pastry and my other 2 drinks I ordered. So then I told them , "I still have two drinks missing" . And they are like "What drinks are you missing" and I told them which ones were missing . And they literally said "Someone missed placed the drinks."Like what / how ? read more

Worst customer service ever I went in tonight and the people got my drink wrong and they got mad and the lady gave me my new drink and practically threw it at me read more

worst starbucks ever n that's saying a lot considering there's a lotta shitty ones n the central valley. not only did they take 20 mins to make the drink i preordered 15 mins ahead, they were rude and aggressive during every interaction with the employees working read more

I was really excited when this location got built as its right around the corner from my house, but since they have been opened they close at random times during the day.. I went today at about 3 pm and they were already closed for the day. This has happened very often! If they are short staffed maybe they should think about hiring more employees!! read more

Nice clean Starbucks always get my coffee for my commute. Very fast and efficient I would recommend this store brand new

This starbucks is brand new and already very slow. I ordered on the app and when I arrived they still took 20 min to get me my drinks