Such polite service, from ordering to the pick up area. Took advantage of accumulated points which got each of us gals a sweet baked item. A request for a pup cup to celebrate our pups winning weekend at the Traverse City shows and Logan made a special cup for the girl. Drinks, as ordered. Service kinda prompt too cuz we weren't kept waiting very long. Clean restrooms, both unisex, single seaters. LoL!!! read more

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Ordered the Venti Java chip with no whipped cream and an affrogotto shot in a trenti cup. What a lovely tasting beverage. The service provided my the associate Sara was highly friendly and upbeat. She made a grand effort to state my name correctly and even add a nice amount of small talk. Subtle music musing within the rear ground with a brewing feel. read more

Starbucks - Java Chip Frappuccino Blended Beverage - Coffee & Tea Near Me - Midland, Michigan

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I am a 2x daily Starbucks customer and frequent many different stores. This one is consistently bad and pretty much the worst I have been too anywhere. Nice people, but can't seem to get out of their own way read more

Every time I come in here your ignored. No one talks to you. If you're a door dasher be prepared to wait 20 minutes to pick up an order. They call out door dash and customer name and order isn't complete it's no wonder people don't get their entire order read more

I have used Starbucks for many, many years. I have never had to wait for over 30 minutes in the store for an online drink order after being told it would be 7-8 more minutes. Although the staff seemed pleasant, I will never go back to this location...ever. read more

Because I couldn't access my company's VPN from the local Hampton Inn, I ventured across the street to the mall, in search of free Wi-Fi. I found it at the Starbucks inside the Barnes & Noble. The young female baristas at this location were friendly and efficient, and the latte I ordered was fine. (Full confession - I don't really like Starbucks coffee. But it'll do in a pinch.) Plenty of seating options, and more than enough outlets to ensure no batteries die while working remotely! read more

Starbucks - Coffee & Tea Near Me - Midland, Michigan

Very slow service, line isn't even long but the staff is scrambling and leaving everyone waiting

Did a mobile order and waited 20 minutes inside on top of the time estimated to make my drink.

long time starbucker... prolly one of the worst starbucks experience ‍ maybe my timin was off, quarter to 8 am on a thurs all the hurried 9-5'ers, coffee tasted old, pastry was good. staff friendly, maybe it's covid but no cream or sugar out. read more

Do not use the mobile app, 45 minute wait, drive through waiting gas and killing the environment! Just go to Barnes and Noble at mall. 15 minutes after ordering in drive through 30 minute wait in line. Midland needs more early coffee options than one Starbucks location. Buy local, forget Starbucks! read more

Great service! Had my drink out in a timely fashion and it was perfect. Friendly staff and comfortable environment! Would recommend.

I'm a Starbucks Partner at a location in California but I'm visiting family here in Midland, Kat helped me at the register and she was so nice and considerate! Love the store so helpful and enjoyable! Downloaded yelp just to leave a review for the nice experiences I've been having there this week of visiting! read more

Slow, slow, slow, slow! One of the slowest Starbucks I have ever been in. About 5 to 15 minutes from entering the place to getting a cup of coffee. And they are all slow and overpriced. Very limited seating. read more

I go to this Starbucks very regularly, probably everyday. I love the coffee, atmosphere, and service the staff provides at the Midland location. However, there is one factor that has become to make the favorite part of my day a little sour. The last few times I have gone through the drive thru and ordered my drink, the employee taking my order has "huffed" in response to hearing my order. The first time this happened I thought the employee was just having a bad day and it was nothing to worry about. Then this happened a second time, the employee huffing after hearing my order and I now think it's just rude. The 2nd instance, my drink was also made incorrectly, but the employee already huffed when taking my order and then made my drink wrong, so I couldn't imagine what would have happened if I came back complaining my drink was messed up. Probably WWIII. Anyway, I'm not writing all this complain, that isn't my point. I just hope the store possibly reads this review and maybe takes some consideration. I work in customer service too, so I understand the covid times, being short staffed, always being out of everything. It sucks. But you still treat people decently. read more

Fast service, polite baristas, and my orders are always constant. Sometimes they can have a line up to the road which really isn't their fault, but is due to their popularity at certain times. Overall would recommend! read more

Never had an issue with this location before but the wait time today was ridiculous. My usual simple order took 20 minutes and I even placed my order ahead on the app. Was just about to call and cancel my order when they brought it out. Not impressed when I placed my order ahead of time to not have to wait. read more

I waited in line for 30 minutes just to find out when I finally got to the window that they closed 4 hours early. Also, rather than explaining anything, they completely ignored us and hid in the back without any explanation at all! read more

Drink was made correctly however.... I placed a mobile order, went to the store and waited. As a few minutes passed I looked around the store and saw a coffee (with the tell tale mobile order sticker) behind the counter and asked if that was my coffee. It had been sitting there for several minutes with the ice melting. Would be nice to have my coffee available where I could get it as I walk in. read more

Don't normally name drop but "Kenna" was rude and not very welcoming, made me feel like I was dumb for everything I said.

This Starbucks never has what I want in stock. They always run out of their sandwiches and baked goods . Today they had neither their banana bread or pumpkin scone or lemon loaf read more

Don't they hire ppl with a personality? My second day here and all the workers are like zombies. Not very personable, no hellos, or goodbyes. Well goodbye, I wouldn't want to be bitten anyhow. I'll go checkout one of the local shops. read more

Hands down the best Starbucks I've been to! The baristas are warm and friendly, and they'll remember your name and drink pretty quickly. The seating area is warm and cozy, and it was a perfect environment for me to study on the weekends and get work done. I love the free samples and interesting concoctions that the baristas will whip up for me to try! read more

Very quick service, needed to add a drink at the drive through and they had no issue with it and were super friendly

So I order the Valentine's day special and didn't know that they needed a barcode because I have only been to starbucks 3 times . We asked where the barcode was at they were really rude and snappy at us it took us asking 8 times before he snapped and said your card on your account. We got that finally then the drink was not what I ordered and I ordered a salted Carmel hot chocolate and they put unsalted. I asked for whipped cream they didn't. To say the least I will never be going back to starbucks. read more

I ordered a mobile order, and it wasn't prepared by the time I got there which was 10 minutes after the pick up time. And on top of that it took another 25 minutes after I got there and after being asked if I had a mobile order and telling them my name for me to even receive my drink. The reason I mobile order is because I don't have time to wait in a line, if I do a mobile order that means I don't have time to wait in line For almost a half an hour. read more

All of the staff here were very nice, but it took 4 tries to get my drink order correct. I don't know if they were just understaffed or what, but my mother and I went into the store because the drive through line was too long, and it still took close to 30 minutes for our two drinks. I asked for an espresso frapuccino with soy milk and half the caffeine - I used exactly those words to order my drink. Round 1 was cow milk with an extra shot. Round 2 was still dairy. Round 3 started with 4 shots in the cup. ... ? Round 4, my mother's drink is done, and the poor guy who had been waiting since before we arrived for his mobile order finally said something, so they started working on it. I guess I'm happy for the mistake, because apparently I was charged for the extra shot I neither wanted nor ordered (by asking for half the caffeine...). But overall I'm quite unhappy with my experience and this visit. read more

Luke was a great barista. He was making everything. I'm not sure why there were 4 or 5 workers and he was doing it all

New 2019 Coffee Tumbler has a very bad design. Leaks badly. Is not worth the money especially when traveling

Really nice and friendly service. Easy in and out location. Staff handles rush well. Great quality coffee. Excellent food stop for a morning start. Very well managed. read more

Always incredibly long waits, unenthused staff, and a grotesque corporate feel. It standard Starbucks coffee with a subpar experience.

Slowest workers I've ever met. Even when the place is dead with 3 people working, it takes 5 minutes to have someone come up to the counter and another 5 to actually make the drink. They're laughing and giggling while people wait in line. read more

9:20-9:27AM Jan 27.....waited at the counter, six associates behind the counter, all chatting having great conversation with each other while I wait....and wait and wait. None of them look up, none offer service, oblivious to the only customer waiting for service. A very sad experience that will cause this consumer to avoid this place. Left to find coffee elsewhere. read more

Well I've seen it all now. I stopped in for an iced Americano and they charged me 50 cents for simple sugar. Yea, sugar dissolved in water. What bullshit. I buy a $2.40 coffee and I have to pay for sugar? I even used my own cup! Fuck Starbucks. My hometown place makes waaaay better Americano for $2, the owner is a doll & the sugar, simple or powdered, is free. Evil bastards read more

Never had a bad experience here. Our family goes at least once a day, been coming to this location for many years now and quite honestly its the highlight of our day. The staff is wonderful, drinks are great, and even when packed we get our drinks quickly and they are served with a smile. No better coffee shop in town, period. read more

Routinely screws up drink orders. Very inattentive staff. They also put friends orders ahead of yours. You have to be a blond with your hair up to get service from the bearded boys. read more

This is a prime and busy location. With lobby, drive thru and online ordering it takes quality management and processes to manage this site. They consistently fail miserably. Walked in to 7 people waiting in the lobby for drinks. Quickly grew to 17. Major fail in scheduling and managing the orders and staff. read more

Nice little place for girls gossiping afternoon or just drive through to get a drink quickly. Loyal customer of Starbucks for many years:)

Get ready to stand around and wait to be waited on, while they finish their chatting between themselves, then they take your order and mess it up, then get annoyed because to have to make it again, Worst leading Michigan Starbucks store, Avoid...go across the street to in the mall. read more

The Baristas at the Midland Starbucks are always very courteous and a few have even memorized my latte of choice. The atmosphere is great with plenty of options for seating. Overall the customer service is just exceptional. read more

We stopped here on our way up north every weekend. They never have any food...consistently out of cheese danish, banana bread, breakfast sandwiches, etc. we tried to order 4 different items off their menu tonight and were unsuccessful. This location is obviously busy. Being out of menu items on a regular basis is just a reflection of poor management. read more