The Manager named Sydney is amazing and the goat! she is so wonderful and kind and she is so welcoming to students that do projects! We love you Sydney and thank you!!! Also the drinks were so fye and delicious! The ambience was very welcome and kind! read more

The quality here is fairly inconsistent. For example, when I order a brown sugar iced shaken espresso, they often serve it layered. It's not even stirred. So it's just oat milk on top with some syrup under it and then espresso at the bottom and you have to spend several minutes carefully, shaking it yourself Without spilling it all over yourself. How hard is it to actually shake it or stir it like you're supposed to before giving it to the customer? There's been issues with other drinks before as well, and these are all just symptoms of poor training or quality control or oversight, which just leads to poor customer experience. read more

I ordered an iced lavender cream oat milk matcha drink and this is what I received. I asked the barista if this was the correct drink because of the lack of color and he assured me it was correct. It tasted like dirt water with a hint of coffee. I then went to the Starbucks at East Chase and received the correct drink. read more

Starbucks - Coffee & Tea Near Me - Montgomery, Alabama

This was not the best experience at this location. Spent over 20 minutes stuck in drive-thru, waiting for service, and then when I did my drink was awful. The staff wasn't even apologetic about anything. read more

This location isn't as consistent as we hoped. Our first visit a few years ago was great and every single visit since then has been trending down hill. Our order has been wrong a few times or completely forgotten. We've had to remind them about our drinks we had already paid for or they call your name for part of your order, then forget to announce the rest of your order. read more

This is the FRIENDLIEST Starbucks I have ever been in! I PRAY THEY ARE PAID WELL! Great customer service! They were moving fast to get things done! read more

My mom and I stopped here on our drive down to FL and we had some of the best Starbucks drinks we've had in awhile. The baristas were super friendly (they even gave us pup cups for our two dogs!), and the inside of the Starbucks was super clean with plenty of seating. read more

Starbucks - Snoopy loves Puppuccinos! - Coffee & Tea Near Me - Montgomery, Alabama

It's great to have a Starbucks near me! The staff is friendly and they wear mask. Seating is limited inside, but you are allowed in. There's also outside seating as well. The building is brand new, so it has a modern interior like most new Starbucks. My negatives are the same as every Starbucks, every time I fall in love with a menu item it gets taken off or it's just seasonal. No snickerdoodle cookies, no everything bagel bites, no more peach teas . read more

Robert is great for genuine hospitality, but all the staff are friendly, the food and drink are well executed, and the location is not bad at all. So why not 4-5 stars? The big downer at this location is the music! Bang!, bang!, bang! ...loud brain-shattering drums all day long! This is the worst location I've ever known for sound. It may be good for dancing, but it does not allow any peaceful thinking, reading, or talking. It's torture! They may do that for the workers (whom I've seen dancing while working) but that is not right: they should make it good for customers. I tend to flee to the terrace, which is less acoustically oppressive, but summers in Alabama are too hot for that. If they ever change this problem, I'll be happy to give it a better review. read more

Both morning crew and night crew don't seem to know how to make a drink correctly at all. The drink always tastes watered down or too milky. The baristas must not have trained well enough to know the correct pumps for each drink. Their customer service is not friendly and inviting. The baristas hold a unprofessional attitude even if this is just a coffee shop. The only things you can trust to order from this particular location is food and that's because they don't actually make it. read more

Service was straightforward and very nice. However they 1. Didnt have cold brew. 2. Iced Americano was very grainy and bitter. read more

service was good. coffees were made perfectly. Ll the staff members are very friendly

They give you the complete opposite of what you order. Not returning to this location. Too many times I have had to reorder a simple drink order read more

by far one of the worst starbucks i've ever visited..... i asked for simply a carmel ribbon crunch no whip ex carmel ex crunch.... 1st attempt bottom of the cup full of whip... 2nd attempt no ex carmel no ex crunch and milk was sitting at the top of my cup 3rd attempt the worker was just being a a**h*** and filled the bottom of the cup with so much caramel i could even drink it threw the straw starbucks is not cheap so i want what i paid for but ill never go to that one again read more

Tooooo slow! Had only 1 register open during the morning rush. Really? Waited & waited... customer had problem with a coupon... they never opened another register to help the customers who didn't have issues. Finally left empty handed & disappointed. Not returning read more

Our 2 years old daughter is the biggest fan of their cake pops. We went to Zelda location today but they were out of cake pops. BF called East chase location then but they just sold out of them. So he called this location to make sure they have some cake pops, the guy he spoke to was the nicest. When we went to the drive through window, he greeted us so nicely and gave free cake pops to our daughter because we had to drive far! The best service and so friendly! Our daughter couldn't be happier! read more

Great location. Worst service ever. Every. Time. Wrong orders. Missing items. Watery drinks. Staff walking away when you're mid sentence ordering. Close at random times. Unreliable. Claim to be short staffed but also turn away anyone who tries to apply or inquire about work. read more

I went there with 3 other people two ordered a hot chocolate and 2 ordered coffee and cake pops they told us they were out of cake pops and somehow they came up with the five we ordered they didn't have our drinks ready and we ordered 30 minutes ago they didn't put any I mean any Carmel or whipped cream in au of our drinks I do not recommend going to them on Wednesday during 12-3:00 cause service was horrible then she got an attitude with us when we ask for a refund read more

This particular Starbucks turns the "order ahead" feature off much too often. In my humble opinion there should not be an option to turn it off. Never experienced this until I moved to Montgomery. Most employees do not have a sense of urgency, rather, you're presented with a "I'll get to it when I can" sort of demeanor. read more

So slow. I went at the most random time around 4:30 in the afternoon, sat in line for 30minutes. Food and drinks were good but that wait is insane. read more

Great staff and perfect experiences every time I visit! Thank you Chantilly Starbucks